HP C4344 manual Fax Hardware Test failed, Fax Connected to Active Telephone Wall Jack test failed

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•The product is not currently busy with another task such as aligning the printer. Check the display. If the product is busy, wait until it completes the current task and run the fax test again.

•The rear door is attached to the back of the product.

•There are no error messages on the display. If there is an error message, resolve the problem and run the fax test again.

If you run the fax test and the product reports that the test failed, read the following information carefully to determine how to correct any problems with your fax setup. Different portions of the fax test might fail for different reasons.

The "Fax Hardware Test" failed

Solution

•Turn off the product by pressing the On button located on the control panel and then unplug the power cord from the back of the product. After a few seconds, plug the power cord back in and turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section.

NOTE: Depending how long the product is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in.

•Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.

•If you are running the test from the Fax Setup Wizard, make sure the product is not busy completing another task, such as making a copy. Check the display for a message indicating that the product is busy. If it is busy, wait until it is finished and in the idle state, before running the test.

After you resolve any problems found, run the fax test again to make sure it passes and the product is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Troubleshooting and support

The "Fax Connected to Active Telephone Wall Jack" test failed

Solution

•Check the connection between the telephone wall jack and the product to make sure the phone cord is secure.

•Make sure you use the phone cord that came with the product. If you do not use the supplied phone cord to connect from the telephone wall jack to the product, you might not be able to send or receive faxes. After you plug in the phone cord that came with the product, run the fax test again.

•Make sure you have correctly connected the product to the telephone wall jack. Using the phone cord supplied in the box with the product, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the product. For more information on setting up the product for faxing, see the printed documentation.

Fax setup troubleshooting

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Contents Basics Guide Hewlett-Packard Company notices Contents HP All-in-One at a glance HP All-in-One overviewHP All-in-One overview Control panel buttonsFind more information Onscreen Help Setup GuideCountries/regions with a parallel-type phone system Set up the HP All-in-One for faxingChoose the correct fax setup for your home or office Select your fax setup case Not applicable Back view of the HP All-in-One Case a Separate fax line no voice calls receivedTo set up the product with a separate fax line Case B Set up the HP All-in-One with DSLTo set up the product with DSL To set up the product with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the product with a shared voice/fax lineDo one of the following, depending on your phone system Case F Shared voice/fax line with voice mailTo set up the product with a computer dial-up modem To set up the product with voice mailCase H Shared voice/fax line with computer dial-up modem Fax setup Case I Shared voice/fax line with answering machine Fax setup Back view of the HP All-in-One Fax setup 10 Back view of the HP All-in-One Change the answer ring pattern for distinctive ringing Change settings on the HP All-in-One to receive faxesChoose the recommended answer setting for your setup To set the Auto Answer settingTo set a fax header from the control panel Test your fax setupTo test your fax setup from the control panel Set the fax headerFax setup To load an original on the glass Load originals and load paperTo load small-size photo paper in the input tray Print 10 x 15 cm 4 x 6 inch photos Avoid paper jamsTo print one or more 10 x 15 cm 4 x 6 inch photos XD-Picture Card Scan an imageTo make a copy from the control panel Make a copySend a basic fax To scan to a computerIf you do not have another page to fax Receive a faxTo send a basic fax from the control panel If you have another page to faxTo receive a fax manually Replace the print cartridgesTo replace the print cartridges Replace the print cartridges Close the print cartridge door To clean the glass Clean the HP All-in-OneClean the glass Clean the lid backingChapter Troubleshooting common setup issues Uninstall and reinstall the softwareTo uninstall and reinstall the software Product will not turn on Setup troubleshootingSolution 2 Reset the product SolutionSolution 4 Contact HP to replace the power supply Solution 3 Press the On button more slowlySolution 5 Contact HP support for service After setting up the product, it does not print Product is having problems sending and receiving faxes Fax setup troubleshootingSolution 2 Turn on the product Troubleshooting and support Solution 6 Make sure the telephone wall jack works properly Solution 5 Try removing the splitterSolution 7 Check the phone line for noise Troubleshooting and support Solution 14 Lower the fax speed Solution 13 Check for and resolve any error messagesSolution 3 Set the product to answer faxes manually Solution 2 Check the Auto Answer settingProduct cannot receive faxes, but can send faxes Solution Troubleshooting and support Solution 11 Check for error messages on the display Solution 10 Clear the memory of the productFax tones are recorded on my answering machine Solution 2 Set up the product to answer faxes automatically Product cannot send faxes, but can receive faxes Solution 2 Check the fax numberSolution 3 Dial the fax number more slowly Solution 4 Check the receiving fax machine for problemsFax Connected to Active Telephone Wall Jack test failed Fax Hardware Test failedTo plug the phone cord into the correct port Phone Cord Connected to Correct Port on Fax test failedUsing Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failedTo clear a paper jam from the rear door Clear paper jamsIf you have a problem, follow these steps Print cartridge troubleshootingSupport process System requirements Product specificationsRegulatory notices HP product Duration of limited warranty Warranty$UJHQWLQD
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