HP C4344 manual Case E Shared voice/fax line, To set up the product with a shared voice/fax line

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Chapter 2

Case E: Shared voice/fax line

If you receive both voice calls and fax calls at the same phone number, and you have no other office equipment (or voice mail) on this phone line, set up the HP All-in-One as described in this section.

Figure 2-4 Back view of the HP All-in-One

1Telephone wall jack

2Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port

3Telephone (optional)

Fax setup

To set up the product with a shared voice/fax line

1.Using the phone cord supplied in the box with the product, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the product.

NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the product, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.

2.Now you need to decide how you want the product to answer calls, automatically or manually:

•If you set up the product to answer calls automatically, it answers all incoming calls and receives faxes. The product will not be able to distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you will need to answer it before the product answers the call. To set up the product to answer calls automatically, turn on the Auto Answer setting.

•If you set up the product to answer faxes manually, you must be available to respond in person to incoming fax calls or the product cannot receive faxes. To set up the product to answer calls manually, turn off the Auto Answer setting.

14 Fax setup

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Contents Basics Guide Hewlett-Packard Company notices Contents HP All-in-One overview HP All-in-One at a glanceControl panel buttons HP All-in-One overviewFind more information Setup Guide Onscreen HelpSet up the HP All-in-One for faxing Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office Select your fax setup case Not applicable Case a Separate fax line no voice calls received Back view of the HP All-in-One Case B Set up the HP All-in-One with DSL To set up the product with a separate fax lineTo set up the product with DSL Case D Fax with a distinctive ring service on the same line To set up the product with a distinctive ring serviceTo set up the product with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail Do one of the following, depending on your phone systemTo set up the product with voice mail To set up the product with a computer dial-up modemCase H Shared voice/fax line with computer dial-up modem Fax setup Case I Shared voice/fax line with answering machine Fax setup Back view of the HP All-in-One Fax setup 10 Back view of the HP All-in-One Change settings on the HP All-in-One to receive faxes Choose the recommended answer setting for your setupTo set the Auto Answer setting Change the answer ring pattern for distinctive ringingTest your fax setup To test your fax setup from the control panelSet the fax header To set a fax header from the control panelFax setup To load an original on the glass Load originals and load paperTo load small-size photo paper in the input tray Print 10 x 15 cm 4 x 6 inch photos Avoid paper jamsTo print one or more 10 x 15 cm 4 x 6 inch photos Scan an image XD-Picture CardMake a copy Send a basic faxTo scan to a computer To make a copy from the control panelReceive a fax To send a basic fax from the control panelIf you have another page to fax If you do not have another page to faxTo receive a fax manually Replace the print cartridgesTo replace the print cartridges Replace the print cartridges Close the print cartridge door Clean the HP All-in-One Clean the glassClean the lid backing To clean the glassChapter Troubleshooting common setup issues Uninstall and reinstall the softwareTo uninstall and reinstall the software Setup troubleshooting Solution 2 Reset the productSolution Product will not turn onSolution 4 Contact HP to replace the power supply Solution 3 Press the On button more slowlySolution 5 Contact HP support for service After setting up the product, it does not print Product is having problems sending and receiving faxes Fax setup troubleshootingSolution 2 Turn on the product Troubleshooting and support Solution 6 Make sure the telephone wall jack works properly Solution 5 Try removing the splitterSolution 7 Check the phone line for noise Troubleshooting and support Solution 13 Check for and resolve any error messages Solution 14 Lower the fax speedSolution 3 Set the product to answer faxes manually Solution 2 Check the Auto Answer settingProduct cannot receive faxes, but can send faxes Solution Troubleshooting and support Solution 10 Clear the memory of the product Solution 11 Check for error messages on the displayFax tones are recorded on my answering machine Solution 2 Set up the product to answer faxes automatically Solution 2 Check the fax number Solution 3 Dial the fax number more slowlySolution 4 Check the receiving fax machine for problems Product cannot send faxes, but can receive faxesFax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failedPhone Cord Connected to Correct Port on Fax test failed To plug the phone cord into the correct portUsing Correct Type of Phone Cord with Fax test failed Fax Line Condition test failed Dial Tone Detection test failedClear paper jams To clear a paper jam from the rear doorIf you have a problem, follow these steps Print cartridge troubleshootingSupport process System requirements Product specificationsRegulatory notices Warranty HP product Duration of limited warranty$UJHQWLQD

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