HP C4344 manual Setup troubleshooting, Product will not turn on, Solution 2 Reset the product

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Troubleshooting and support

Chapter 4

When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.

To verify that the software is properly installed, double-click the HP Solution Center icon on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed.

Setup troubleshooting

Use this section to solve any problems you might encounter while setting up the HP All-in-One hardware.

The product will not turn on

Try the following solutions if there are no light indications, no noise, and no movement from the product when you turn it on.

Solution 1: Make sure you use the power cord that came with the product

Solution

•Make sure the power cord is firmly connected to both the product and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip.

1Power connection

2Power cord and adapter

3Power outlet

•If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly into a power outlet.

•Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet.

•If you plugged the product into a switched outlet, make sure the outlet is switched on. If it is switched to on but still does not work, then there might be a problem with the power outlet.

Cause: The product was not being used with the power cord provided.

If this did not solve the issue, try the next solution.

Solution 2: Reset the product

Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product.

38 Troubleshooting and support

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Contents Basics Guide Hewlett-Packard Company notices Contents HP All-in-One overview HP All-in-One at a glanceControl panel buttons HP All-in-One overviewFind more information Setup Guide Onscreen HelpSet up the HP All-in-One for faxing Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office Select your fax setup case Not applicable Case a Separate fax line no voice calls received Back view of the HP All-in-OneCase B Set up the HP All-in-One with DSL To set up the product with a separate fax lineTo set up the product with DSL Case D Fax with a distinctive ring service on the same line To set up the product with a distinctive ring serviceTo set up the product with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail Do one of the following, depending on your phone systemTo set up the product with voice mail To set up the product with a computer dial-up modemCase H Shared voice/fax line with computer dial-up modem Fax setup Case I Shared voice/fax line with answering machine Fax setup Back view of the HP All-in-One Fax setup 10 Back view of the HP All-in-One Change settings on the HP All-in-One to receive faxes Choose the recommended answer setting for your setupTo set the Auto Answer setting Change the answer ring pattern for distinctive ringingTest your fax setup To test your fax setup from the control panelSet the fax header To set a fax header from the control panelFax setup To load an original on the glass Load originals and load paperTo load small-size photo paper in the input tray Print 10 x 15 cm 4 x 6 inch photos Avoid paper jamsTo print one or more 10 x 15 cm 4 x 6 inch photos Scan an image XD-Picture CardMake a copy Send a basic faxTo scan to a computer To make a copy from the control panelReceive a fax To send a basic fax from the control panelIf you have another page to fax If you do not have another page to faxTo receive a fax manually Replace the print cartridgesTo replace the print cartridges Replace the print cartridges Close the print cartridge door Clean the HP All-in-One Clean the glass Clean the lid backing To clean the glassChapter Troubleshooting common setup issues Uninstall and reinstall the softwareTo uninstall and reinstall the software Setup troubleshooting Solution 2 Reset the productSolution Product will not turn onSolution 4 Contact HP to replace the power supply Solution 3 Press the On button more slowlySolution 5 Contact HP support for service After setting up the product, it does not print Product is having problems sending and receiving faxes Fax setup troubleshootingSolution 2 Turn on the product Troubleshooting and support Solution 6 Make sure the telephone wall jack works properly Solution 5 Try removing the splitterSolution 7 Check the phone line for noise Troubleshooting and support Solution 13 Check for and resolve any error messages Solution 14 Lower the fax speedSolution 3 Set the product to answer faxes manually Solution 2 Check the Auto Answer settingProduct cannot receive faxes, but can send faxes Solution Troubleshooting and support Solution 10 Clear the memory of the product Solution 11 Check for error messages on the displayFax tones are recorded on my answering machine Solution 2 Set up the product to answer faxes automatically Solution 2 Check the fax number Solution 3 Dial the fax number more slowlySolution 4 Check the receiving fax machine for problems Product cannot send faxes, but can receive faxesFax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failedPhone Cord Connected to Correct Port on Fax test failed To plug the phone cord into the correct portUsing Correct Type of Phone Cord with Fax test failed Fax Line Condition test failed Dial Tone Detection test failedClear paper jams To clear a paper jam from the rear doorIf you have a problem, follow these steps Print cartridge troubleshootingSupport process System requirements Product specificationsRegulatory notices Warranty HP product Duration of limited warranty$UJHQWLQD

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