HP C4344 manual Product cannot receive faxes, but can send faxes

Page 48

Troubleshooting and support

Chapter 4

Cause: You were faxing over the Internet using an IP phone, and there was a problem with the transmission.

The product cannot receive faxes, but can send faxes

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Make sure you set up the product as described in the printed documentation

Solution: Follow the instructions in your printed documentation to set up the product properly for faxing, based on the equipment and services you have on the same phone line as the product. Then, run a fax test to check the status of the product and to make sure you set it up properly. The product prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem.

Cause: The product was not set up properly for faxing. If this did not solve the issue, try the next solution.

Solution 2: Check the Auto Answer setting

Solution: Depending on your office setup, you might be able to set the product to answer incoming calls automatically. To find out what the recommended answer mode is for your office setup, see the printed documentation that came with the product.

If you must have Auto Answer off, you will need to press Scan/Fax and Start Fax to receive a fax.

Cause: Auto Answer was turned off, which means that the product would not answer incoming calls. You must be available to respond in person to incoming fax calls in order to receive faxes.

If this did not solve the issue, try the next solution.

Solution 3: Set the product to answer faxes manually

Solution: Set the product to answer faxes manually. You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls.

For more information on how to set up the product when you have a voice mail service, see the printed documentation that came with the product.

Cause: You subscribed to a voice mail service at the same phone number you used for fax calls.

If this did not solve the issue, try the next solution.

Solution 4: If you have a computer dial-up modem on the same phone line as the product, make sure the modem software is not intercepting the fax

Solution: If you have a computer dial-up modem on the same phone line as the product, check to make sure that the software that came with your modem is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the product from receiving fax calls.

Cause: You had a computer dial-up modem on the same phone line as the product. If this did not solve the issue, try the next solution.

46 Troubleshooting and support

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Contents Basics Guide Hewlett-Packard Company notices Contents HP All-in-One overview HP All-in-One at a glanceControl panel buttons HP All-in-One overviewFind more information Setup Guide Onscreen HelpSet up the HP All-in-One for faxing Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office Select your fax setup case Not applicable Case a Separate fax line no voice calls received Back view of the HP All-in-OneCase B Set up the HP All-in-One with DSL To set up the product with a separate fax lineTo set up the product with DSL Case D Fax with a distinctive ring service on the same line To set up the product with a distinctive ring serviceTo set up the product with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail Do one of the following, depending on your phone systemTo set up the product with voice mail To set up the product with a computer dial-up modemCase H Shared voice/fax line with computer dial-up modem Fax setup Case I Shared voice/fax line with answering machine Fax setup Back view of the HP All-in-One Fax setup 10 Back view of the HP All-in-One Change settings on the HP All-in-One to receive faxes Choose the recommended answer setting for your setupTo set the Auto Answer setting Change the answer ring pattern for distinctive ringingTest your fax setup To test your fax setup from the control panelSet the fax header To set a fax header from the control panelFax setup Load originals and load paper To load an original on the glassTo load small-size photo paper in the input tray Avoid paper jams Print 10 x 15 cm 4 x 6 inch photosTo print one or more 10 x 15 cm 4 x 6 inch photos Scan an image XD-Picture CardMake a copy Send a basic faxTo scan to a computer To make a copy from the control panelReceive a fax To send a basic fax from the control panelIf you have another page to fax If you do not have another page to faxReplace the print cartridges To receive a fax manuallyTo replace the print cartridges Replace the print cartridges Close the print cartridge door Clean the HP All-in-One Clean the glassClean the lid backing To clean the glassChapter Uninstall and reinstall the software Troubleshooting common setup issuesTo uninstall and reinstall the software Setup troubleshooting Solution 2 Reset the productSolution Product will not turn onSolution 3 Press the On button more slowly Solution 4 Contact HP to replace the power supplySolution 5 Contact HP support for service After setting up the product, it does not print Fax setup troubleshooting Product is having problems sending and receiving faxesSolution 2 Turn on the product Troubleshooting and support Solution 5 Try removing the splitter Solution 6 Make sure the telephone wall jack works properlySolution 7 Check the phone line for noise Troubleshooting and support Solution 13 Check for and resolve any error messages Solution 14 Lower the fax speedSolution 2 Check the Auto Answer setting Solution 3 Set the product to answer faxes manuallyProduct cannot receive faxes, but can send faxes Solution Troubleshooting and support Solution 10 Clear the memory of the product Solution 11 Check for error messages on the displayFax tones are recorded on my answering machine Solution 2 Set up the product to answer faxes automatically Solution 2 Check the fax number Solution 3 Dial the fax number more slowlySolution 4 Check the receiving fax machine for problems Product cannot send faxes, but can receive faxesFax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failedPhone Cord Connected to Correct Port on Fax test failed To plug the phone cord into the correct portUsing Correct Type of Phone Cord with Fax test failed Fax Line Condition test failed Dial Tone Detection test failedClear paper jams To clear a paper jam from the rear doorPrint cartridge troubleshooting If you have a problem, follow these stepsSupport process Product specifications System requirementsRegulatory notices Warranty HP product Duration of limited warranty$UJHQWLQD
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