HP C4344 manual Solution 10 Clear the memory of the product

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extra cables to extend the length of your phone. A reduced fax signal can cause problems during fax reception.

•If you are using a splitter or extension cables, try removing them and connecting the product directly to the telephone wall jack.

•To find out if other equipment is causing a problem, disconnect everything except the product from the phone line, and then try to receive a fax. If you can receive faxes successfully without the other equipment, one or more pieces of the other equipment is causing problems; try adding them back one at a time and receiving a fax each time, until you identify which equipment is causing the problem.

Cause: The fax signal level might not have been strong enough, which can cause fax reception problems.

If this did not solve the issue, try the next solution.

Solution 10: Clear the memory of the product

Solution: If Backup Fax Reception is enabled and there is an error condition on the product, the memory might become full of faxes that have not yet been printed and the product will stop answering calls. If an error condition exists that is preventing the product from printing faxes, review the display for information on the error condition. Make sure:

•The product is set up correctly for faxing. See the printed documentation for more information.

•There is paper loaded in the input tray.

•There is no paper jam.

•The print cartridge door is closed. If not, close the print cartridge door, as shown below:

Troubleshooting and support

•The print carriage is not stalled or blocked. Turn off the product, remove any objects that are blocking the print cartridge carriage (including any packing materials), and then turn on the product again.

Resolve any problems found. The product automatically begins printing all the unprinted faxes from memory. To clear the memory, you can also delete the faxes stored in memory by turning off the product.

Cause: The memory of the product was full.

If this did not solve the issue, try the next solution.

Solution 11: Check for error messages on the display

Solution: If an error condition exists that is preventing the product from printing faxes, review the display for information on the error condition. Make sure:

•The product is on. Press the On button to turn on the product.

•The product is set up correctly for faxing. See the printed documentation for more information.

•There is paper loaded in the input tray.

•There is no paper jam.

Fax setup troubleshooting

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Contents Basics Guide Hewlett-Packard Company notices Contents HP All-in-One at a glance HP All-in-One overviewHP All-in-One overview Control panel buttonsFind more information Onscreen Help Setup GuideCountries/regions with a parallel-type phone system Set up the HP All-in-One for faxingChoose the correct fax setup for your home or office Select your fax setup case Not applicable Back view of the HP All-in-One Case a Separate fax line no voice calls receivedTo set up the product with a separate fax line Case B Set up the HP All-in-One with DSLTo set up the product with DSL To set up the product with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the product with a shared voice/fax lineDo one of the following, depending on your phone system Case F Shared voice/fax line with voice mailTo set up the product with a computer dial-up modem To set up the product with voice mailCase H Shared voice/fax line with computer dial-up modem Fax setup Case I Shared voice/fax line with answering machine Fax setup Back view of the HP All-in-One Fax setup 10 Back view of the HP All-in-One Change the answer ring pattern for distinctive ringing Change settings on the HP All-in-One to receive faxesChoose the recommended answer setting for your setup To set the Auto Answer settingTo set a fax header from the control panel Test your fax setupTo test your fax setup from the control panel Set the fax headerFax setup Load originals and load paper To load an original on the glassTo load small-size photo paper in the input tray Avoid paper jams Print 10 x 15 cm 4 x 6 inch photosTo print one or more 10 x 15 cm 4 x 6 inch photos XD-Picture Card Scan an imageTo make a copy from the control panel Make a copySend a basic fax To scan to a computerIf you do not have another page to fax Receive a faxTo send a basic fax from the control panel If you have another page to faxReplace the print cartridges To receive a fax manuallyTo replace the print cartridges Replace the print cartridges Close the print cartridge door To clean the glass Clean the HP All-in-OneClean the glass Clean the lid backingChapter Uninstall and reinstall the software Troubleshooting common setup issuesTo uninstall and reinstall the software Product will not turn on Setup troubleshootingSolution 2 Reset the product SolutionSolution 3 Press the On button more slowly Solution 4 Contact HP to replace the power supplySolution 5 Contact HP support for service After setting up the product, it does not print Fax setup troubleshooting Product is having problems sending and receiving faxesSolution 2 Turn on the product Troubleshooting and support Solution 5 Try removing the splitter Solution 6 Make sure the telephone wall jack works properlySolution 7 Check the phone line for noise Troubleshooting and support Solution 14 Lower the fax speed Solution 13 Check for and resolve any error messagesSolution 2 Check the Auto Answer setting Solution 3 Set the product to answer faxes manuallyProduct cannot receive faxes, but can send faxes Solution Troubleshooting and support Solution 11 Check for error messages on the display Solution 10 Clear the memory of the productFax tones are recorded on my answering machine Solution 2 Set up the product to answer faxes automatically Product cannot send faxes, but can receive faxes Solution 2 Check the fax numberSolution 3 Dial the fax number more slowly Solution 4 Check the receiving fax machine for problemsFax Connected to Active Telephone Wall Jack test failed Fax Hardware Test failedTo plug the phone cord into the correct port Phone Cord Connected to Correct Port on Fax test failedUsing Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failedTo clear a paper jam from the rear door Clear paper jamsPrint cartridge troubleshooting If you have a problem, follow these stepsSupport process Product specifications System requirementsRegulatory notices HP product Duration of limited warranty Warranty$UJHQWLQD
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