HP C4344 Set the fax header, Test your fax setup, To set a fax header from the control panel

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5.Press the button next to the down arrow to highlight Distinctive Ring, and then press the button next to OK.

6.Press the button next to the down arrow to highlight the appropriate option, and then press the button next to OK.

When the phone rings with the ring pattern assigned to your fax line, the product answers the call and receives the fax.

Set the fax header

The fax header prints your name and fax number on the top of every fax you send. HP recommends that you set up the fax header by using the software that you installed with the HP All-in-One. You can also set up the fax header from the control panel, as described here.

NOTE: In some countries/regions the fax header information is a legal requirement.

To set a fax header from the control panel

1.Press the button next to Scan/Fax.

2.Press the button next to Fax Menu.

3.Press the button next to Fax Setup.

4.Press the button next to the down arrow to highlight Fax Header, and then press the button next to OK.

5.Use the keypad to enter your personal or company name. When you have finished, press the button next to OK.

6.Use the keypad to enter your fax number, and then press the button next to OK.

Test your fax setup

You can test your fax setup to check the status of the HP All-in-One and to make sure it is set up properly for faxing. Perform this test after you have completed setting up the HP All-in-One for faxing. The test does the following:

•Tests the fax hardware

•Verifies the correct type of phone cord is connected to the HP All-in-One

•Checks that the phone cord is plugged into the correct port

•Checks for a dial tone

•Checks for an active phone line

•Tests the status of your phone line connection

The HP All-in-One prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem and rerun the test.

To test your fax setup from the control panel

1.Set up the product for faxing according to your particular home or office setup instructions.

2.Insert the print cartridges and load full-size paper in the input tray before starting the test.

3.Press the button next to Scan/Fax.

4.Press the button next to Fax Menu.

Fax setup

Test your fax setup

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Contents Basics Guide Hewlett-Packard Company notices Contents HP All-in-One at a glance HP All-in-One overviewHP All-in-One overview Control panel buttonsFind more information Onscreen Help Setup GuideCountries/regions with a parallel-type phone system Set up the HP All-in-One for faxingChoose the correct fax setup for your home or office Select your fax setup case Not applicable Back view of the HP All-in-One Case a Separate fax line no voice calls receivedTo set up the product with a separate fax line Case B Set up the HP All-in-One with DSLTo set up the product with DSL To set up the product with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the product with a shared voice/fax lineDo one of the following, depending on your phone system Case F Shared voice/fax line with voice mailTo set up the product with a computer dial-up modem To set up the product with voice mailCase H Shared voice/fax line with computer dial-up modem Fax setup Case I Shared voice/fax line with answering machine Fax setup Back view of the HP All-in-One Fax setup 10 Back view of the HP All-in-One Change the answer ring pattern for distinctive ringing Change settings on the HP All-in-One to receive faxesChoose the recommended answer setting for your setup To set the Auto Answer settingTo set a fax header from the control panel Test your fax setupTo test your fax setup from the control panel Set the fax headerFax setup Load originals and load paper To load an original on the glassTo load small-size photo paper in the input tray Avoid paper jams Print 10 x 15 cm 4 x 6 inch photosTo print one or more 10 x 15 cm 4 x 6 inch photos XD-Picture Card Scan an imageTo make a copy from the control panel Make a copySend a basic fax To scan to a computerIf you do not have another page to fax Receive a faxTo send a basic fax from the control panel If you have another page to faxReplace the print cartridges To receive a fax manuallyTo replace the print cartridges Replace the print cartridges Close the print cartridge door To clean the glass Clean the HP All-in-OneClean the glass Clean the lid backingChapter Uninstall and reinstall the software Troubleshooting common setup issuesTo uninstall and reinstall the software Product will not turn on Setup troubleshootingSolution 2 Reset the product SolutionSolution 3 Press the On button more slowly Solution 4 Contact HP to replace the power supplySolution 5 Contact HP support for service After setting up the product, it does not print Fax setup troubleshooting Product is having problems sending and receiving faxesSolution 2 Turn on the product Troubleshooting and support Solution 5 Try removing the splitter Solution 6 Make sure the telephone wall jack works properlySolution 7 Check the phone line for noise Troubleshooting and support Solution 14 Lower the fax speed Solution 13 Check for and resolve any error messagesSolution 2 Check the Auto Answer setting Solution 3 Set the product to answer faxes manuallyProduct cannot receive faxes, but can send faxes Solution Troubleshooting and support Solution 11 Check for error messages on the display Solution 10 Clear the memory of the productFax tones are recorded on my answering machine Solution 2 Set up the product to answer faxes automatically Product cannot send faxes, but can receive faxes Solution 2 Check the fax numberSolution 3 Dial the fax number more slowly Solution 4 Check the receiving fax machine for problemsFax Connected to Active Telephone Wall Jack test failed Fax Hardware Test failedTo plug the phone cord into the correct port Phone Cord Connected to Correct Port on Fax test failedUsing Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failedTo clear a paper jam from the rear door Clear paper jamsPrint cartridge troubleshooting If you have a problem, follow these stepsSupport process Product specifications System requirementsRegulatory notices HP product Duration of limited warranty Warranty$UJHQWLQD

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