HP C4344 manual Solution

Page 49

Solution 5: If you have an answering machine on the same phone line as the product, record a new outgoing message

Solution: Disconnect the answering machine and then try receiving a fax. If faxing is successful without the answering machine, the answering machine might be causing the problem. Reconnect the answering machine and record your outgoing message again.

•Record a message that is approximately 10 seconds in duration.

•Speak slowly and at a low volume when recording your message.

•Leave at least 5 seconds of silence at the end of the voice message.

•There should be no background noise when recording this silent time.

Cause: If you had an answering machine on the same phone line with the product, you might have had one of the following problems:

•Your outgoing message might have been too long or too loud to allow the product to detect fax tones, and the sending fax machine might have disconnected.

•Your answering machine might not have had enough quiet time after your outgoing message to allow the product to detect fax tones. This problem is most common with digital answering machines.

If this did not solve the issue, try the next solution.

Troubleshooting and support

Solution 6: If you have an answering machine on the same phone line as the product, make sure it is connected to the correct port

Solution

NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the product, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

When you have an answering machine on the same phone line you use for fax calls, you must connect the answering machine directly to the product using the port labeled 2-EXT, as shown below. You also need to set the correct number of rings to answer for both the answering machine and product.

1Telephone wall jack

2Connect to the IN port on the answering machine

3Connect to the OUT port on the answering machine

4Telephone (optional)

Fax setup troubleshooting

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Contents Basics Guide Hewlett-Packard Company notices Contents HP All-in-One at a glance HP All-in-One overviewHP All-in-One overview Control panel buttonsFind more information Onscreen Help Setup GuideCountries/regions with a parallel-type phone system Set up the HP All-in-One for faxingChoose the correct fax setup for your home or office Select your fax setup case Not applicable Back view of the HP All-in-One Case a Separate fax line no voice calls receivedTo set up the product with a separate fax line Case B Set up the HP All-in-One with DSLTo set up the product with DSL To set up the product with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the product with a shared voice/fax lineDo one of the following, depending on your phone system Case F Shared voice/fax line with voice mailTo set up the product with a computer dial-up modem To set up the product with voice mailCase H Shared voice/fax line with computer dial-up modem Fax setup Case I Shared voice/fax line with answering machine Fax setup Back view of the HP All-in-One Fax setup 10 Back view of the HP All-in-One Choose the recommended answer setting for your setup Change settings on the HP All-in-One to receive faxesTo set the Auto Answer setting Change the answer ring pattern for distinctive ringingTo test your fax setup from the control panel Test your fax setupSet the fax header To set a fax header from the control panelFax setup To load an original on the glass Load originals and load paperTo load small-size photo paper in the input tray Print 10 x 15 cm 4 x 6 inch photos Avoid paper jamsTo print one or more 10 x 15 cm 4 x 6 inch photos XD-Picture Card Scan an imageSend a basic fax Make a copyTo scan to a computer To make a copy from the control panelTo send a basic fax from the control panel Receive a faxIf you have another page to fax If you do not have another page to faxTo receive a fax manually Replace the print cartridgesTo replace the print cartridges Replace the print cartridges Close the print cartridge door Clean the glass Clean the HP All-in-OneClean the lid backing To clean the glassChapter Troubleshooting common setup issues Uninstall and reinstall the softwareTo uninstall and reinstall the software Solution 2 Reset the product Setup troubleshootingSolution Product will not turn onSolution 4 Contact HP to replace the power supply Solution 3 Press the On button more slowlySolution 5 Contact HP support for service After setting up the product, it does not print Product is having problems sending and receiving faxes Fax setup troubleshootingSolution 2 Turn on the product Troubleshooting and support Solution 6 Make sure the telephone wall jack works properly Solution 5 Try removing the splitterSolution 7 Check the phone line for noise Troubleshooting and support Solution 14 Lower the fax speed Solution 13 Check for and resolve any error messagesSolution 3 Set the product to answer faxes manually Solution 2 Check the Auto Answer settingProduct cannot receive faxes, but can send faxes Solution Troubleshooting and support Solution 11 Check for error messages on the display Solution 10 Clear the memory of the productFax tones are recorded on my answering machine Solution 2 Set up the product to answer faxes automatically Solution 3 Dial the fax number more slowly Solution 2 Check the fax numberSolution 4 Check the receiving fax machine for problems Product cannot send faxes, but can receive faxesFax Connected to Active Telephone Wall Jack test failed Fax Hardware Test failedTo plug the phone cord into the correct port Phone Cord Connected to Correct Port on Fax test failedUsing Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failedTo clear a paper jam from the rear door Clear paper jamsIf you have a problem, follow these steps Print cartridge troubleshootingSupport process System requirements Product specificationsRegulatory notices HP product Duration of limited warranty Warranty$UJHQWLQD

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