HP C4344 manual Back view of the HP All-in-One

Page 25

•If your computer has only one phone port, you will need to purchase a parallel splitter (also called a coupler). Refer to the onscreen help for specific setup instructions.

•If your computer has two phone ports, set up the HP All-in-One as described below.

Figure 2-10 Back view of the HP All-in-One

1Telephone wall jack

2"IN" phone port on your computer

3"OUT" phone port on your computer

4Telephone

5Computer with modem

6Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port

To set up the product on the same phone line as a computer with two phone ports

1.Remove the white plug from the port labeled 2-EXT on the back of the product.

2.Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the product.

3.Connect a phone to the "OUT" port on the back of your computer dial-up modem.

4.Using the phone cord supplied in the box with the product, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the product.

NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the product, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.

5.If your modem software is set to receive faxes to your computer automatically, turn off that setting.

NOTE: If you do not turn off the automatic fax reception setting in your modem software, the product will not be able to receive faxes.

6.Turn off the Auto Answer setting.

7.Run a fax test.

Fax setup

Set up the HP All-in-One for faxing

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Contents Basics Guide Hewlett-Packard Company notices Contents HP All-in-One at a glance HP All-in-One overviewHP All-in-One overview Control panel buttonsFind more information Onscreen Help Setup GuideCountries/regions with a parallel-type phone system Set up the HP All-in-One for faxingChoose the correct fax setup for your home or office Select your fax setup case Not applicable Back view of the HP All-in-One Case a Separate fax line no voice calls receivedTo set up the product with a separate fax line Case B Set up the HP All-in-One with DSLTo set up the product with DSL To set up the product with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the product with a shared voice/fax lineDo one of the following, depending on your phone system Case F Shared voice/fax line with voice mailTo set up the product with a computer dial-up modem To set up the product with voice mailCase H Shared voice/fax line with computer dial-up modem Fax setup Case I Shared voice/fax line with answering machine Fax setup Back view of the HP All-in-One Fax setup 10 Back view of the HP All-in-One Choose the recommended answer setting for your setup Change settings on the HP All-in-One to receive faxesTo set the Auto Answer setting Change the answer ring pattern for distinctive ringingTo test your fax setup from the control panel Test your fax setupSet the fax header To set a fax header from the control panelFax setup To load an original on the glass Load originals and load paperTo load small-size photo paper in the input tray Print 10 x 15 cm 4 x 6 inch photos Avoid paper jamsTo print one or more 10 x 15 cm 4 x 6 inch photos XD-Picture Card Scan an imageSend a basic fax Make a copyTo scan to a computer To make a copy from the control panelTo send a basic fax from the control panel Receive a faxIf you have another page to fax If you do not have another page to faxTo receive a fax manually Replace the print cartridgesTo replace the print cartridges Replace the print cartridges Close the print cartridge door Clean the glass Clean the HP All-in-OneClean the lid backing To clean the glassChapter Troubleshooting common setup issues Uninstall and reinstall the softwareTo uninstall and reinstall the software Solution 2 Reset the product Setup troubleshootingSolution Product will not turn onSolution 4 Contact HP to replace the power supply Solution 3 Press the On button more slowlySolution 5 Contact HP support for service After setting up the product, it does not print Product is having problems sending and receiving faxes Fax setup troubleshootingSolution 2 Turn on the product Troubleshooting and support Solution 6 Make sure the telephone wall jack works properly Solution 5 Try removing the splitterSolution 7 Check the phone line for noise Troubleshooting and support Solution 14 Lower the fax speed Solution 13 Check for and resolve any error messagesSolution 3 Set the product to answer faxes manually Solution 2 Check the Auto Answer settingProduct cannot receive faxes, but can send faxes Solution Troubleshooting and support Solution 11 Check for error messages on the display Solution 10 Clear the memory of the productFax tones are recorded on my answering machine Solution 2 Set up the product to answer faxes automatically Solution 3 Dial the fax number more slowly Solution 2 Check the fax numberSolution 4 Check the receiving fax machine for problems Product cannot send faxes, but can receive faxesFax Connected to Active Telephone Wall Jack test failed Fax Hardware Test failedTo plug the phone cord into the correct port Phone Cord Connected to Correct Port on Fax test failedUsing Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failedTo clear a paper jam from the rear door Clear paper jamsIf you have a problem, follow these steps Print cartridge troubleshootingSupport process System requirements Product specificationsRegulatory notices HP product Duration of limited warranty Warranty$UJHQWLQD

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