HP C4344 manual Using Correct Type of Phone Cord with Fax test failed

Page 57

Troubleshooting and support

1Telephone wall jack

2Use the phone cord supplied in the box with the product

2.After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it passes and the product is ready for faxing.

3.Try to send or receive a test fax.

The "Using Correct Type of Phone Cord with Fax" test failed

Solution

•Make sure you used the phone cord supplied in the box with the product to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1- LINE on the back of the product and the other end to your telephone wall jack, as shown below.

1Telephone wall jack

2Phone cord supplied in the box with the product

•Check the connection between the telephone wall jack and the product to make sure the phone cord is secure.

Fax setup troubleshooting

55

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Contents Basics Guide Hewlett-Packard Company notices Contents HP All-in-One at a glance HP All-in-One overviewHP All-in-One overview Control panel buttonsFind more information Onscreen Help Setup GuideCountries/regions with a parallel-type phone system Set up the HP All-in-One for faxingChoose the correct fax setup for your home or office Select your fax setup case Not applicable Back view of the HP All-in-One Case a Separate fax line no voice calls receivedTo set up the product with a separate fax line Case B Set up the HP All-in-One with DSLTo set up the product with DSL To set up the product with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the product with a shared voice/fax lineDo one of the following, depending on your phone system Case F Shared voice/fax line with voice mailTo set up the product with a computer dial-up modem To set up the product with voice mailCase H Shared voice/fax line with computer dial-up modem Fax setup Case I Shared voice/fax line with answering machine Fax setup Back view of the HP All-in-One Fax setup 10 Back view of the HP All-in-One Choose the recommended answer setting for your setup Change settings on the HP All-in-One to receive faxesTo set the Auto Answer setting Change the answer ring pattern for distinctive ringingTo test your fax setup from the control panel Test your fax setupSet the fax header To set a fax header from the control panelFax setup Load originals and load paper To load an original on the glassTo load small-size photo paper in the input tray Avoid paper jams Print 10 x 15 cm 4 x 6 inch photosTo print one or more 10 x 15 cm 4 x 6 inch photos XD-Picture Card Scan an imageSend a basic fax Make a copyTo scan to a computer To make a copy from the control panelTo send a basic fax from the control panel Receive a faxIf you have another page to fax If you do not have another page to faxReplace the print cartridges To receive a fax manuallyTo replace the print cartridges Replace the print cartridges Close the print cartridge door Clean the glass Clean the HP All-in-OneClean the lid backing To clean the glassChapter Uninstall and reinstall the software Troubleshooting common setup issuesTo uninstall and reinstall the software Solution 2 Reset the product Setup troubleshootingSolution Product will not turn onSolution 3 Press the On button more slowly Solution 4 Contact HP to replace the power supplySolution 5 Contact HP support for service After setting up the product, it does not print Fax setup troubleshooting Product is having problems sending and receiving faxesSolution 2 Turn on the product Troubleshooting and support Solution 5 Try removing the splitter Solution 6 Make sure the telephone wall jack works properlySolution 7 Check the phone line for noise Troubleshooting and support Solution 14 Lower the fax speed Solution 13 Check for and resolve any error messagesSolution 2 Check the Auto Answer setting Solution 3 Set the product to answer faxes manuallyProduct cannot receive faxes, but can send faxes Solution Troubleshooting and support Solution 11 Check for error messages on the display Solution 10 Clear the memory of the productFax tones are recorded on my answering machine Solution 2 Set up the product to answer faxes automatically Solution 3 Dial the fax number more slowly Solution 2 Check the fax numberSolution 4 Check the receiving fax machine for problems Product cannot send faxes, but can receive faxesFax Connected to Active Telephone Wall Jack test failed Fax Hardware Test failedTo plug the phone cord into the correct port Phone Cord Connected to Correct Port on Fax test failedUsing Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failedTo clear a paper jam from the rear door Clear paper jamsPrint cartridge troubleshooting If you have a problem, follow these stepsSupport process Product specifications System requirementsRegulatory notices HP product Duration of limited warranty Warranty$UJHQWLQD

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