HP C4344 manual Fax setup

Page 22

Fax setup

Chapter 2

To set up the product with a shared voice/fax line with answering machine

1.Remove the white plug from the port labeled 2-EXT on the back of the product.

2.Unplug your answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on the back of the product.

NOTE: If you do not connect your answering machine directly to the product, fax tones from a sending fax machine might be recorded on your answering machine, and you probably will not be able to receive faxes with the product.

3.Using the phone cord supplied in the box with the product, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the product.

NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the product, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.

4.(Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port.

NOTE: If your answering machine does not let you connect an external phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the HP All-in-One. You can use standard phone cords for these connections.

5.Set your answering machine to answer after a low number of rings.

6.Change the Auto Answer setting to the maximum number of rings supported by your device. (The maximum number of rings varies by country/region.)

7.Run a fax test.

When the phone rings, your answering machine will answer after the number of rings you have set, and then play your recorded greeting. The HP All-in-One monitors the call during this time, "listening" for fax tones. If incoming fax tones are detected, the HP All-in-One will emit fax reception tones and receive the fax; if there are no fax tones, the HP All-in- One stops monitoring the line and your answering machine can record a voice message.

Case J: Shared voice/fax line with computer dial-up modem and answering machine

If you receive both voice calls and fax calls at the same phone number, and you also have a computer dial-up modem and answering machine connected on this phone line, set up the HP All-in-One as described in this section.

Since your computer dial-up modem shares the phone line with the HP All-in-One, you will not be able to use both your modem and the HP All-in-One simultaneously. For example, you cannot use the HP All-in-One for faxing if you are using your computer dial- up modem to send an e-mail or access the Internet.

There are two different ways to set the HP All-in-One with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports.

20 Fax setup

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Contents Basics Guide Hewlett-Packard Company notices Contents HP All-in-One overview HP All-in-One at a glanceControl panel buttons HP All-in-One overviewFind more information Setup Guide Onscreen HelpSet up the HP All-in-One for faxing Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office Select your fax setup case Not applicable Case a Separate fax line no voice calls received Back view of the HP All-in-OneCase B Set up the HP All-in-One with DSL To set up the product with a separate fax lineTo set up the product with DSL Case D Fax with a distinctive ring service on the same line To set up the product with a distinctive ring serviceTo set up the product with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail Do one of the following, depending on your phone systemTo set up the product with voice mail To set up the product with a computer dial-up modemCase H Shared voice/fax line with computer dial-up modem Fax setup Case I Shared voice/fax line with answering machine Fax setup Back view of the HP All-in-One Fax setup 10 Back view of the HP All-in-One To set the Auto Answer setting Change settings on the HP All-in-One to receive faxesChoose the recommended answer setting for your setup Change the answer ring pattern for distinctive ringingSet the fax header Test your fax setupTo test your fax setup from the control panel To set a fax header from the control panelFax setup To load an original on the glass Load originals and load paperTo load small-size photo paper in the input tray Print 10 x 15 cm 4 x 6 inch photos Avoid paper jamsTo print one or more 10 x 15 cm 4 x 6 inch photos Scan an image XD-Picture CardTo scan to a computer Make a copySend a basic fax To make a copy from the control panelIf you have another page to fax Receive a faxTo send a basic fax from the control panel If you do not have another page to faxTo receive a fax manually Replace the print cartridgesTo replace the print cartridges Replace the print cartridges Close the print cartridge door Clean the lid backing Clean the HP All-in-OneClean the glass To clean the glassChapter Troubleshooting common setup issues Uninstall and reinstall the softwareTo uninstall and reinstall the software Solution Setup troubleshootingSolution 2 Reset the product Product will not turn onSolution 4 Contact HP to replace the power supply Solution 3 Press the On button more slowlySolution 5 Contact HP support for service After setting up the product, it does not print Product is having problems sending and receiving faxes Fax setup troubleshootingSolution 2 Turn on the product Troubleshooting and support Solution 6 Make sure the telephone wall jack works properly Solution 5 Try removing the splitterSolution 7 Check the phone line for noise Troubleshooting and support Solution 13 Check for and resolve any error messages Solution 14 Lower the fax speedSolution 3 Set the product to answer faxes manually Solution 2 Check the Auto Answer settingProduct cannot receive faxes, but can send faxes Solution Troubleshooting and support Solution 10 Clear the memory of the product Solution 11 Check for error messages on the displayFax tones are recorded on my answering machine Solution 2 Set up the product to answer faxes automatically Solution 4 Check the receiving fax machine for problems Solution 2 Check the fax numberSolution 3 Dial the fax number more slowly Product cannot send faxes, but can receive faxesFax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failedPhone Cord Connected to Correct Port on Fax test failed To plug the phone cord into the correct portUsing Correct Type of Phone Cord with Fax test failed Fax Line Condition test failed Dial Tone Detection test failedClear paper jams To clear a paper jam from the rear doorIf you have a problem, follow these steps Print cartridge troubleshootingSupport process System requirements Product specificationsRegulatory notices Warranty HP product Duration of limited warranty$UJHQWLQD
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