HP C4344 manual Troubleshooting and support

Page 44

Chapter 4

Troubleshooting and support

Make sure you used the phone cord supplied in the box with the product to connect to the telephone wall jack.

One end of this special 2-wire phone cord should be connected to the port labeled 1-LINE on the back of the product and the other end to your telephone wall jack, as shown below.

1Telephone wall jack

2Use the phone cord supplied in the box with the product

If you used a 4-wire phone cord, disconnect it, find the supplied 2-wire phone cord, and then connect the 2-wire phone cord to the port labeled 1-LINE on the back of the product.

If the product came with a 2-wire phone cord adapter, you can use it with a 4-wire phone cord, in case the supplied 2-wire phone cord is too short. Attach the 2-wire phone cord adapter to the port labeled 1-LINE on the back of the product. Attach your 4-wire phone cord to the open port on the adapter and to the telephone wall jack. For more information on using the 2-wire phone cord adapter, see the documentation that came with it.

For more information on setting up the product, see the printed documentation that came with the product.

Cause: The wrong phone cord was used to connect the product or the phone cord was plugged into the wrong port.

If this did not solve the issue, try the next solution.

Solution 4: Make sure other office equipment is connected correctly

Solution

NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the product, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

Make sure you have correctly connected the product to the telephone wall jack, and correctly connected any additional equipment and services that share the phone line with the product. Use the port labeled 1-LINE on the back of the product to connect to the telephone wall jack. Use the 2-EXT port to connect to any other equipment, such as an answering machine or a telephone, as shown below.

42 Troubleshooting and support

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Contents Basics Guide Hewlett-Packard Company notices Contents HP All-in-One overview HP All-in-One at a glanceControl panel buttons HP All-in-One overviewFind more information Setup Guide Onscreen HelpSet up the HP All-in-One for faxing Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office Select your fax setup case Not applicable Case a Separate fax line no voice calls received Back view of the HP All-in-OneCase B Set up the HP All-in-One with DSL To set up the product with a separate fax lineTo set up the product with DSL Case D Fax with a distinctive ring service on the same line To set up the product with a distinctive ring serviceTo set up the product with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail Do one of the following, depending on your phone systemTo set up the product with voice mail To set up the product with a computer dial-up modemCase H Shared voice/fax line with computer dial-up modem Fax setup Case I Shared voice/fax line with answering machine Fax setup Back view of the HP All-in-One Fax setup 10 Back view of the HP All-in-One Change settings on the HP All-in-One to receive faxes Choose the recommended answer setting for your setupTo set the Auto Answer setting Change the answer ring pattern for distinctive ringingTest your fax setup To test your fax setup from the control panelSet the fax header To set a fax header from the control panelFax setup To load small-size photo paper in the input tray Load originals and load paperTo load an original on the glass To print one or more 10 x 15 cm 4 x 6 inch photos Avoid paper jamsPrint 10 x 15 cm 4 x 6 inch photos Scan an image XD-Picture CardMake a copy Send a basic faxTo scan to a computer To make a copy from the control panelReceive a fax To send a basic fax from the control panelIf you have another page to fax If you do not have another page to faxTo replace the print cartridges Replace the print cartridgesTo receive a fax manually Replace the print cartridges Close the print cartridge door Clean the HP All-in-One Clean the glassClean the lid backing To clean the glassChapter To uninstall and reinstall the software Uninstall and reinstall the softwareTroubleshooting common setup issues Setup troubleshooting Solution 2 Reset the productSolution Product will not turn onSolution 5 Contact HP support for service Solution 3 Press the On button more slowlySolution 4 Contact HP to replace the power supply After setting up the product, it does not print Solution 2 Turn on the product Fax setup troubleshootingProduct is having problems sending and receiving faxes Troubleshooting and support Solution 7 Check the phone line for noise Solution 5 Try removing the splitterSolution 6 Make sure the telephone wall jack works properly Troubleshooting and support Solution 13 Check for and resolve any error messages Solution 14 Lower the fax speedProduct cannot receive faxes, but can send faxes Solution 2 Check the Auto Answer settingSolution 3 Set the product to answer faxes manually Solution Troubleshooting and support Solution 10 Clear the memory of the product Solution 11 Check for error messages on the displayFax tones are recorded on my answering machine Solution 2 Set up the product to answer faxes automatically Solution 2 Check the fax number Solution 3 Dial the fax number more slowlySolution 4 Check the receiving fax machine for problems Product cannot send faxes, but can receive faxesFax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failedPhone Cord Connected to Correct Port on Fax test failed To plug the phone cord into the correct portUsing Correct Type of Phone Cord with Fax test failed Fax Line Condition test failed Dial Tone Detection test failedClear paper jams To clear a paper jam from the rear doorSupport process Print cartridge troubleshootingIf you have a problem, follow these steps Regulatory notices Product specificationsSystem requirements Warranty HP product Duration of limited warranty$UJHQWLQD

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