Rinnai EX11C (RHFE-265FTA) Before Making a Service Call, At Ignition, During Combustion

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Before Making a Service Call

Before Making a Service Call

Before making a service call please check the following:

At Ignition:

Heater does not operate.

Is the heater plugged in?

Have the fuses or breaker blown at the fuse box / breaker panel? Is there a power failure?

Is the air filter blocked?

Is anything blocking the outlet for the hot air? Is the flue blocked?

Warm air does not flow when the burner lights.

Smoke or strange smells are produced on the first trial light up after installation.

Sharp clicking noises at ignition

During Combustion:

Clicking noise when the thermostat operates.

Unit is not heating room.

Air filter is blocked or the louvers are blocked or obstructed.

Heater will not re-ignite after overheating.

The fan is started automatically after a short delay.

This is to allow the heat exchanger to warm up, helping to avoid cold draughts.

This is caused by grease or oil and dust on the heat exchanger and will stop after a short time.

This is simply expansion noise from the heat exchanger.

This is the sound of the solenoid gas valves opening and closing.

Is the air filter blocked?

Is the set temperature high enough?

Is the warm air outlet blocked by anything?

Are the doors and windows of the room closed?

Was the appliance correctly sized for the space?

Allow heater to cool, clean air filter, operate again.

Even after unit has cooled down, the heater does not ignite again. Repair is necessary.

Contact a qualified / authorized service provider.

When the unit is turned off.

Convection fan continues to run after turning OFF.

This is to remove the residual heat from the heat exchanger. The fan will stop when the heater cools down.

Other Points:

Steam is discharged from the flue terminal .

High efficiency appliances tend to discharge water vapor on cold days. This is normal.

Unit shuts off without apparent reason.

Check whether filters are blocked. Dirty filters will cause the heater to overheat.

12	Rinnai Corporation EX08C, EX11C Manual

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Contents Owner’s Operation and Installation Manual for the EX08C RHFE-202FTAEX11C RHFE-265FTA EnergysaverTable of Contents Consumer Safety InformationSpecifications Installation InstructionsConsumer Safety Information Safety DefinitionsSafety Behaviors and Practices DANGERSpecifications Safety FeaturesAppliance Specifications Features Flue ManifoldsAppliance Specifications EX08COperating Instructions Getting to Know your New Heating ApplianceControl Panel ON / OFFChild Lock Sensible Temperature ControlSetting the Clock Setting and Operating the TimersOperating the Heater Manually Setting the timersOverride Function Economy Energy Saving ModeEconomy Mode Information Adjusting Air Flow Direction Set backHumidifier and Air Flow Direction Adding Water to the HumidifierCare and Maintenance MaintenanceCare of Exterior Snow AccumulationBefore Making a Service Call When the unit is turned offAt Ignition During CombustionFault Codes FAULTCODE DISPLAYED REMEDYTroubleshooting Restart FunctionBurnerdoesn’t ignite UnusualcombustionInstallation Instructions General InstructionsGas Connection Clearances to CombustiblesDimensions Drilling Flue HoleFlue Hole Flue Terminal Clearances D E B LH I M K Canadian Installations US InstallationsFlue Terminal Clearances DescriptionInstallation Parts For weatherboard installationsFlue Manifold1Spare rubber seal “A” Vent Kit, FOT-151Flue Manifold Installation Flue Manifold Installation 4. Install the Terminal Terminal sealExtension Kit Installation EX11C only Installing the Exhaust Line Connecting the Air Intake HoseClamps Extension Kit Installation EX11C onlyExtension Kits and Parts Extension Kit Installation EX11C onlyItem DescriptionConnecting the Appliance and slip the securing clip over the sleeve asshown Adjust Gas Pressure Settings Natural GasPropane Gas EX08CFinal Assembly Normal Operating SequenceAdjust Gas Pressure Settings Visual Inspection of FlameFOR YOUR SAFETY READ BEFORE OPERATING Operating InstructionsOPERATING INSTRUCTIONS TO TURN OFF GAS TO APPLIANCECut-AwayDiagram Rinnai Corporation EX08C, EX11C ManualWiring Diagram If any of the original wire as suppliedAWG wire or its equivalent with the appliance must be replacedLadder Diagram Parts List For replacement parts call Rinnai atRinnai Corporation EX08C, EX11C Manual Parts List Rinnai Corporation EX08C, EX11C ManualParts List Rinnai Corporation EX08C, EX11C ManualParts List Rinnai Corporation EX08C, EX11C ManualParts List Rinnai Corporation EX08C, EX11C ManualParts List Rinnai Corporation EX08C, EX11C ManualParts List Rinnai Corporation EX08C, EX11C ManualParts List Rinnai Corporation EX08C, EX11C ManualParts List ModelFor converting to NG For converting to LPGWarranty Information Limited WarrantyConsumer Support Gas Direct Vent Wall FurnaceLimited Warranty - continued How do I get service?What is not covered? Limitation on warrantiesManuel d’installation et d’utilisation pour EX08C RHFE-202FTAEX11C RHFE-265FTA EnergysaverTable des matières Instructions d’installationService à la clientèle Sécurité du consommateurSécurité du consommateur Définitions de sécuritéComportements et pratiques de sécurité DANGERSpécifications Dispositifs de sécuritéSpécifications de l’appareil EX08CCaractéristiques Collecteur de fuméeSpécifications de l’appareil EX08CInstructions d’utilisation Connaissance du nouveau chauffagePanneau de commandes Marche / ArrêtVerrouillage pour les enfants Contrôle de températureMise à l’heure Utilisation manuelle du chauffageRéglage et utilisation des minuteries Paramétrage des minuteriesFonction de surpassement Économie Mode de conservation d’énergieInformations sur le mode déconomie dénergie Programmation de température minimale Humidificateur et direction du flux d’airAjout deau dans lhumidificateur Réglage de la direction du flux dairSoins et entretien EntretienSoins pour l’extérieur Accumulation de neigeAvant d’appeler pour de l’aide AtÀ l’allumageIgnitionAutresOther pointsPoints Codes de défauts CODE AFFICHÉDÉFAUT REMÈDEFonction de redémarrage DépannageInstructions d’installation Instructions généralesConnexion de gaz Dégagement par rapport aux combustiblesManuel de gaz robinet darrêt zéro - voir la notification zéro 2 in 50 mmDégagements en sortie de cheminée Dégagements en sortie de cheminée Suite Installations CanadaInstallations USA DescriptionPercez le trou de conduite Dimensions3 1/8 80 mm Pièces d’installation Owner’s Manual“A”“A”VentVentKit,Kit,FOTFOT-151-151 Ces pinces devraient être situés iciInstallation du collecteur de fumée 3 visRinnai Corporation EX08C, EX11C Manual Installation du collecteur de fumée Suite Rinnai Corporation EX08C, EX11C ManualInstallation du kit d’extension EX11C seulement Rinnai Corporation EX08C, EX11C ManualInstallation de la conduite d’évacuation DégagementsAttaches Connexion de la conduite d’évacuationKits et pièces d’extension Installation du kit d’extension EX11C seulementItem DescriptionBranchement de l’appareil Ajustage et Reglage de la Presion de Gas Gaz NaturelGaz Propane EX08CLa Séquence normale dOpération LInspection visuelle de FlammeAssemblée finale Ajustage et Reglage de la Presion de GasInstructions de mise en œuvre INSTRUCTIONS DE DÉMARRAGECOUPURE DE L’ALIMENTATION EN GAZ DE L’APPAREIL Schéma en coupe Schéma de câblage Si des fils d’origine livrés avec l’appareil ontbesoin d’être remplacés, choisissez un fil de calibre 18 AWG ou équivalentDiagramme logique Service à la clientèle Informations de garantieGarantie limitée Qu’est-cequi est couvert?Garantie limitée Suite Comment obtenir le service sous garantie?Rinnai Corporation EX08C, EX11C Manual Qu’est-cequi n’est pas couvert?Notes Rinnai Corporation EX08C, EX11C ManualNotes Rinnai Corporation EX08C, EX11C ManualRHF265-1091X0100Printed in Japan