Heat & Glo LifeStyle XLR-N-AU, XLR-PB-AU manual Frequently Asked Questions/Troubleshooting

Page 57

Frequently Asked Questions/Troubleshooting

Symptom

Possible Cause

Corrective Action

 

 

Batteries

Verify batteries are functional and installed correctly.

 

 

 

 

 

 

Remote control is in Child

Disengage Child Lock mode.

 

Remote control will not transmit

Lock mode

 

 

 

 

Buttons not being pressed

Press button firmly for one to two seconds to ensure transmis-

 

 

firmly

sion to module.

 

 

Control module is not in

Ensure module switch is set to REMOTE.

 

 

“REMOTE” mode

 

 

 

 

 

Control module and remote

The control module will beep when it successfully receives a

 

Control module will not take

control are not programmed

command. If it does not beep, clear module memory and re-

 

to each other

program wall switch.

 

commands from remote control

 

Control module is un-

If the transmission indicator comes on when power button is

 

 

 

 

plugged. In case of power

pressed, verify that the control module is plugged in the fire-

 

 

outage, backup batteries

place junction cord located in the controls area. Also verify that

 

 

are depleted or missing

the batteries are installed in the battery pack.

 

Fan does not turn on when fireplace

Built in time delay

The fireplace must run for three minutes in order for the fan to

is started

engage.

 

 

 

Fan does not turn off when fireplace

Built in time delay

The fan will run for twelve minutes after the fireplace is turned off.

 

turned off

 

 

 

 

Fireplace shuts down after extended

 

The fireplace will automatically shut down after nine hours of

 

Built-in timer

continuous operation if it does not receive a command from

 

periods

 

 

the remote.

 

 

 

 

 

 

 

 

 

 

The fireplace cannot be turned off by remote if an external

 

 

External wired wall switch

wired switch is installed and in the ON position. Turn external

 

Fireplace is on but will not shut off

 

wall switch to OFF.

 

with the remote control

Remote control or control

At control module, turn off fireplace by sliding the ON/OFF/

 

 

REMOTE switch to OFF. Warning! Risk of Burns! Fireplace is

 

 

module failure

 

 

hot. Use caution when accessing module.

 

 

 

 

 

 

 

 

Heat & Glo • XLR-N-AU, XLR-PB-AU • 2198-906 Rev. M • 5/12

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Contents Ref No GSCS20139 AS4558 SAI GlobalWhat to do if you smell gas Models XLR-N-AU, XLR-PB-AU Homeowner Reference Information CongratulationsUser Guide Table of ContentsTroubleshooting Appliance SetupComponent Access FinishingLimited Lifetime Warranty Australian Warranty InformationOther Rights Perth This warranty is void ifListing and Code Approvals Gas Fireplace Safety Operating Instructions User GuideYour Fireplace Remote Controls, Wall Controls and Wall Switches Fixed Glass AssemblyClear Space Decorative Doors and FrontsControl Module Operation Nine Hour Safety Shutdown FeatureLighting Instructions IPI Final inspection byAGE 110/120 VAC or 220/240 Frequently Asked Questions Initial Break-in ProcedureAfter Fireplace is Lit Maintenance Tasks-Homeowner Maintenance and ServiceGlass Cleaning Decorative DoorsGasket Seal and Glass Assembly Inspection Maintenance Tasks-Qualified Service TechnicianFirebox Control Compartment and Firebox TopTypical Appliance System Getting StartedDesign and Installation Considerations Tools and Supplies NeededInspect Appliance and Components Selecting Appliance Location Framing and ClearancesClearances Constructing the Appliance ChaseMantels Combustible/Non-Combustible Mantel and Wall ProjectionsMantel Leg Combustible/Non-Combustible Front Side Finishing DetailVent Termination Minimum Clearances Termination LocationsMIN. Clearance in. mm Vent Information and Diagrams Minimum Maximum Top Vent Horizontal Termination Venting with 1 elbowVenting with 2 elbows Top Vent Horizontal TerminationExhaust restrictor Instructions Top Vent Vertical Termination No Elbows V1 Max= 44 ft .4 mV1 Minimum Maximum V1 + V2 Minimum Top Vent Vertical Termination Venting with 2 elbowsV1 Minimum H1 + H2 Maximum V1 + V2 Minimum Top Vent Vertical Termination Venting with 3 elbowsTop Vent Vertical Termination Venting with 4 elbows Pipe Clearances to Combustibles Vent Clearances and FramingWall Penetration Framing Combustible Wall PenetrationPipe SLP Install the Ceiling FirestopInstall Attic Insulation Shield Flat Ceiling InstallationVaulted Ceiling Installation Top Vent Appliance PreparationSecuring and Leveling the Appliance Installing the Optional Heat-Zone-240V KitAssemble Vent Sections Installing Vent Pipe SLP PipeSecure The Vent Sections Assemble Slip SectionsDisassemble Vent Sections Install Decorative Ceiling ComponentsAssemble and Install Storm Collar Install Metal Roof FlashingInstall Vertical Termination Cap Install Decorative Wall ComponentsHeat Shield Requirements for Horizontal Termination 17 Venting through the Wall Install Horizontal Termination CapGas Connection Gas InformationValve Pressure Taps Access Through the Valve AssemblyIntelliFire Plus Ignition System Wiring Wiring RequirementsOptional Accessories Requirements Optional Remote Control Receiver LocationJunction Cord Information Electrical Service and Repair Junction Cord InformationFinishing Non-Combustible Materials SpecificationFraming and Finishing Instructions Finishing InstructionsFinishing Details Required Fireplace Opening Height Sealing JointsTOP View Unlimited 11 Overlap Fit Method Tonic or Martini Decorative Front Facing Material13 Inside Fit Method Tonic Decorative Front Only Decorative Fronts Dimensions of Tonic Decorative FrontAppliance Setup Air Shutter Setting Media OptionsVerify Performance of Appliance Troubleshooting Symptom Possible Cause Corrective ActionIntelliFire Plus Ignition System Ues to spark, and main Symptom Possible Cause Corrective Action Frequently Asked Questions/TroubleshootingComponent Access Access Through the Valve Assembly Pilot Assembly Replacement Gas Valve ReplacementReference Materials Appliance Dimension DiagramInspect Maintenance Tasks Maintenance TasksVent Components Diagrams 152 mm 165 mmSLP-45 45 Elbow 168 mm 10-1/4 SLP90- 90 ElbowSnorkel Support Box-Black Ceiling Firestop Wall Thimble-Black Adapter15-1/2 394 mm SLP-HRC-SS SLP-HRC-ZC-SS Horizontal Termination CAP XLR-N-AU, XLR-PB-AU Service Parts#14 Valve Assembly XLR-N-AU, XLR-PB-AU Service Parts ListContact Information
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