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Paradyne 3160-A3, 3165-A2, 3164-A2, 3161-B3 manual Troubleshooting 3 Symptom Possible Cause Solutions

Models: 3160-A3 3165-A2 3161-B3 3164-A2

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Table 4-6. Troubleshooting (3 of 3)

Symptom	Possible Cause	Solutions

No Dial Tone	The modem cannot dial because	Check that the modem is
	there is no dial tone.	connected properly.

Busy Signal	The modem is receiving a busy	Redial the phone number later.
	signal.

No Answer Tone	The remote end does not	Redial the phone number later.
	answer within 45 seconds.

Modem In Use	The modem is in use.	Redial the phone number later.

4-16

February 2001

3160-A2-GB21-90

Image 118

Paradyne 3160-A3, 3165-A2, 3164-A2, 3161-B3 manual Troubleshooting 3 Symptom Possible Cause Solutions

Contents

Acculink DSU/CSU Standalone Carrier Card Important Safety Instructions United States EMI Notice Government Requirements and Equipment Return United States 316x DSU/CSU Facility Interface Codes Description Canada Contents Operation February Maintenance Resetting the DSU/CSU Download Operations Configuration Options Front Panel Menu Technical SpecificationsTPin Assignments IP Network Addressing Scenarios Snmp MIB ObjectsFront Panel Emulation Asynchronous Terminal Operation Equipment List Glossary Index Document Purpose and Intended Audience About This GuideDocument Summary Product-Related Documents Document Number Document Title Reference Documents About This Guide February Introduction FeaturesOverview DTE Drop/Insert DSX-1 Interface Alarm Message CapabilityTelnet Access Front Panel Emulation Snmp Management Support Physical DescriptionStandalone DSU/CSU Front Panel Acculink Standalone DSU/CSU Rear Panel DSU/CSU Rear Panel Power COM Port Modem Network AUX Port DTE NEC Standalone DSU/CSU Rear Panel Connectors Name Function Power Introduction February Installation Application Examples Network Snmp or Telnet Connection Examples Direct Connection Connection through a LAN Adapter Important Instructions Optional Power SourcesInstalling the +24 Vdc Power Supply Representative Installing the Single -48 Vdc Power Supply +24 Vdc Power Supply Pinouts Installing the Redundant -48 Vdc Power Supply 11. -48 Vdc Redundant Source Power Supply Pinouts Cabling Examples 12. Cabling Examples Power-Up Self-Test Top-level menu screen appears Using the Front Panel Operation LCD Keypad Keypad Test Jacks Test Jacks Standalone DSU/CSU LEDs DSU/CSU LEDs Network Interface LEDs System LEDs Name Color MeaningName Color Meaning DTE Drop/Insert DSX-1 Interface LEDs Name Color Meaning PDV Data Port LEDs Name Color Meaning DTR Displaying Unit Identity Depending on the model of the DSU/CSU CCA1=xxxx-xxx Setting Customer Identification Selecting the DTE Drop/Insert or Data Port for LED Display Displaying LED Conditions Changing Configuration Options Operation Displaying/Editing Configuration Options Saving Edit Changes Selecting/Copying to a Specific Port Configuring the DSU/CSU for Snmp or Telnet Access Appendix C, Configuration Options Selecting the Port Setting the IP Address Com IP Adr Next Edit Clear Selecting the Link Layer Protocol Specifying the Community Names and Access Types CommunityName1 Next Edit Clear Configuring Snmp Traps Enabling Snmp Trap Messages Selecting the Number of Trap Managers Configuring a Destination for Snmp Traps Configuring DS0 Channels Example of Channel Allocation Network Interface Network Channel Allocation Example of Interface Worksheet for Network Interface Example of Interface Worksheet for DTE Drop/Insert Interface DTE Chan Config Assign N1 Voice RBS or Data Example of RBS Information Worksheet 10. Port Channel Configuration Worksheet Ports 1 Port Chan Conf Options Value 11. Port Channel Configuration Worksheet Ports 3 Display Channel Symbols Meaning Displaying DS0 Channel Assignments From the Channel Config screen, select Dsply Allocating Data Ports Acami EditDTE Port NET Chan Block or Acami Assignment Method Individual Channel Assignment Method From the Channel Config screen, select DTE From the DTE Channels screen, press F1 to select Assign Clearing DS0 Channel Allocation Providing Backup Capability Selecting the Timing Source 12. Common Clocking Configurations Configuring for Network Timing Configuring for External Timing Establishing Access Security on a Port Setting a Password Entering a Password to Gain Access Acquiring/Releasing the User Interface Acquiring the Active User Interface Releasing the Active User Interface Enabling/Disabling the Front Panel Using the Integral Modem in Standalone DSU/CSUs Entering Numbers in the Phone Directories From the Call Setup screen, select ChDir Initiating a Call for Front Panel Pass-Through Operation Valid Phone Number Characters Meaning Restrictions From the Call Setup screen, select Pass Dial n Disconnecting the Modem Connection Enabling the Communication Port for Carrier-Mounted DSU/CSUs Com Port Next Enab Disab Control Sequence Ascii HEX Deactivating the Alarm Relay for Carrier-Mounted DSU/CSUs Resetting the DSU/CSU Download Operations Operation February User Interface Access Security for Standalone DSU/CSUs Changing User Interface Access Security Maintenance Self-Test Health Self-Test Health Messages Description Device Health and Status Device Health and Status Messages 1 Description Performance Reports Device Health and Status Messages 2 Description Select User registers User Intvl Up Down Dsply Control Rel LED ClrReg Event CurTimerVldIntvl StEvnt Complete Alarms Snmp Traps Enterprise-Specific Trap Definitions Trap Value Event Snmp Trap per Interface Trap Meaning Troubleshooting Troubleshooting 1 Symptom Possible Cause Solutions Troubleshooting 2 Symptom Possible Cause Solutions Yellow at Net Troubleshooting 3 Symptom Possible Cause Solutions Test Jacks Eqpt NET Eqpt NETNET Out Eqpt Out For Networks Test CommandsRemote Loopback Tests For Channels Sending a Line Loopback Up or Down DSU/CSU Sending a V.54/ANSI FT1 Activation/Deactivation Local Loopback Tests Valid Loopback Combinations Starting a Line Loopback Starting a Payload Loopback Starting a DTE Loopback Starting a Repeater Loopback Starting a Data Channel Loopback Starting a Data Terminal Loopback Aborting Loopbacks Test Patterns Sending Test Patterns Network Qrss Port Valid Send Test Pattern CombinationsIn8 Network Qrss Port Network Port Monitoring Test Patterns Aborting Test Patterns Lamp Test Starting a Lamp Test Aborting a Lamp Test Displaying DSU/CSU Test Status 10. Test Status Message Description Front Panel Menu DSU ESF Front Panel Menu February 3160 Technical Specifications3164 Physical Dimensions Models 3160/3164 Configuration Options Management Configuration Options DTE Interface Configuration OptionsTable C-1. DTE Interface Configuration Options 1 Table C-1. DTE Interface Configuration Options 2 Port Configuration OptionsTable C-2. Port Configuration Options 1 Table C-2. Port Configuration Options 2 All Ones Both Next Disab DTR RTS Both Prev Tx Clock Int Next Int Ext Prev Table C-2. Port Configuration Options 3Rcv Yellow Halt Next None Halt Prev InvertTxC Disab Next Enab Disab Prev Table C-2. Port Configuration Options 4 EDL Disab Next Enab Disab Prev Far-end Disab Next Disab Maint Prev Table C-2. Port Configuration Options 5Near-end Disab Next Disab Maint Send Both Prev Mgmt Link Disab Next Enab Disab Prev Network Interface Configuration Options Table C-3. Network Interface Configuration Options 1 NET PLB Enab Next Enab Disab Prev Table C-3. Network Interface Configuration Options 2NET LLB Enab Next Enab Disab Prev Bit Stuff Next 62411 Part68 Disab Prev Table C-3. Network Interface Configuration Options 3 Channel Configuration OptionsCircuit Ident Next Edit Clear Prev N4 N5 N9 N10 N11 N12 N13 N14 N15 N24 Table C-4. DTE Channel Configuration OptionsDTE Channels Assign Voice Value Meaning Assign To NET Next NET DTE Prtn Prtn Prtn Prev Table C-5. Data Port Channel Configuration Options 1Channel Config Dsply Clear DTE Prt1 Prt2 Prt3 Prt4 Assign By Block Next Block Acami Chan Prev Table C-5. Data Port Channel Configuration Options 2 Table C-5. Data Port Channel Configuration Options 3 Table C-5. Data Port Channel Configuration Options 4 N10 N11 N12 N24 Next Prev D10 D11 D12 D24 Gen Yellow Enab Next Enab Disab Prev General Configuration OptionsTable C-6. General Configuration Options 1 Clock Src NET Next NET DTE Prt1 Int Ext Prev Clock Rate Next 2048 1544 8 Prev Table C-6. General Configuration Options 2Tst Timeout Enab Next Enab Disab Prev Tst Duration Next Up Down Save Prev User Interface Configuration Options Table C-7. User Interface Configuration Options 1 Com Port Disab Next Enab Disab Prev Table C-7. User Interface Configuration Options 2Password None Next None Com Modem Both Prev Com Use Ascii Next Mgmt Ascii Daisy Term Prev ComExtDev Disab Next Disab AT Other Prev Table C-7. User Interface Configuration Options 3ComConnPrefix Next Edit Clear Prev ComConnected Next Edit Clear Prev Table C-7. User Interface Configuration Options 4ComEscapeSeq Next Edit Clear Prev ComDisconnect Next Edit Clear Prev Table C-7. User Interface Configuration Options 5ComEscDel None Next None 0.2s 0.4s 0.6s 0.8s 1.0s Prev Com Type Async Next Async Sync Prev Com Rate Next 1.2 2.4 4.8 9.6 14.4 19.2 38.4 Prev Table C-7. User Interface Configuration Options 6Com Clk Int Next Int Ext Prev Char Length Next 7 8 Prev Table C-7. User Interface Configuration Options 7 Table C-7. User Interface Configuration Options 8 MoDiscTm Next Up Down Save Prev Table C-7. User Interface Configuration Options 9MoInActTm Disab Next Enab Disab Prev Aux Use None Next None Mgmt Daisy Prev TnPaswd Disab Next Enab Disab Prev Table C-7. User Interface Configuration Options 10TnSession Disab Next Enab Disab Prev TnInActTm Disab Next Enab Disab Prev Alrm Msg Disab Next Disab Modem Com Both Prev Alarm Configuration OptionsTable C-8. Alarm Configuration Options 1 Snmp Trap Disab Next Enab Disab Prev DialOut Disab Next Enab Disab Prev Table C-8. Alarm Configuration Options 2Dial Delay Next 1 2 3 4 5 6 7 8 9 10 Prev Call Retry Disab Next Enab Disab Prev Table C-8. Alarm Configuration Options 3 Next None 1 2 3 4 5 Prev Table C-8. Alarm Configuration Options 4 AlrmRelay Disab Next Enab Disab Prev Management Configuration Options Table C-9. General Management Configuration Options 1 Table C-9. General Management Configuration Options 2 Access 2 Read Next Read R/W Prev Table C-9. General Management Configuration Options 3Access 1 Read Next Read R/W Prev CommunityName2 Next Edit Clear Prev Com IP Adr Next Edit Clear Prev Table C-9. General Management Configuration Options 4NetMask Next Edit Clear Prev Com NetMask Next Edit Clear Prev Mdm NetMask Next Edit Clear Prev Table C-9. General Management Configuration Options 5Modem IP Adr Next Edit Clear Prev Alt Mdm IP Adr Next Edit Clear Prev Aux IP Adr Next Edit Clear Prev Table C-9. General Management Configuration Options 6Modem Link PPP Next PPP Slip Prev Aux NetMask Next Edit Clear Prev Table C-9. General Management Configuration Options 7 Num Trap Mgrs Next 1 2 3 4 5 6 Prev Table C-10. Management Trap Configuration Options 1Trapn IP Adr Next Edit Clear Prev Entp Trap Enab Next Enab Disab Prev Table C-10. Management Trap Configuration Options 2Gen Trap Both Next Disab Warm Auth Both Prev Link Trap Both Next Disab Up Down Both Prev Table C-10. Management Trap Configuration Options 3 Trap I/F All Next NET DTE T1s Ports All Prev Net Options Value Default in Bold Configuration WorksheetsDTE Options Value Default in Bold General Options Value Default in Bold User Options Value Default in Bold Alarm Options Value Default in Bold Prt1 Options Value Default in Bold Prt2 Options Value Default in Bold Prt3 Options Value Default in Bold Prt4 Options Value Default in Bold Network Interface Network Channel Allocation DTE Drop/Insert DSX-1 Interface DTE DSX-1 Channel Allocation DTE Chan Config Assign N1 Voice RBS or Data Port Chan Conf Options Value Default in Bold Port Chan Conf Options Value Default in Bold General Mgmt Options Value Default in Bold Mgmt Trap Options Value Default in Bold Configuration Options February Pin Assignments Table D-1. T1 Network Interface Connector Signal Pin NumberT1 Network Interface Figure D-1. T1 Line Interface Cable, RJ48C-to-RJ48C DTE Drop/Insert Interface Figure D-3. DTE Drop/Insert DSX-1 Cable Table D-3. Modem Port Interface Signal Modem Port Interface AUX Port Interface Table D-6. COM Port Connector Signal Direction Pin Number COM Port Interface Figure D-5. COM Port-to-PC Cable EIA-530-A Port Interface Connector EIA-530-A-to-RS-449 Cable Interface Figure D-7. EIA-530-A-to-RS-449 Adapter Signal Mnemonic Number Direction Pin Table D-8. RS-449 Cable Interface Circuit EIA-530-A-to-V.35 Cable Interface Figure D-8. EIA-530-A-to-V.35 Adapter 113 To DSU/CSU Timing DTE Source EIA-530-A-to-X.21 Cable Interface Pin Serial Crossover CablePin P2 Optional DC Power Cable Power Input ConnectorTable D-11. DC Power Connector Signal Pin Number Table D-12. External Clock Connector Signal Pin Number External Clock Interface Snmp MIB Objects MIB II RFC MIB II RFC System Group, MIB Interface Group ifNumber Object interfaces System Group sysServices Object systemInterface Group, MIB Interface Group ifIndex Object ifEntry DTE T1 Interface Group ifType Object ifEntry Interface Group ifDescr Object ifEntryInterface Group ifMtu Object ifEntry Interface Group ifAdminStatus Object ifEntry Interface Group ifSpeed Object ifEntry Interface Group ifOperStatus Object ifEntry Interface Group ifLastChange Object ifEntry Interface Group Input Counters objects ifEntry 10 to ifEntry IP Group ipAddrTable Object ip IP Group, MIBIP Group ipForwarding Object ip IP Group ipAdEntAddr Object ipAddrEntry IP Group ipRouteTable Object ip IP Group ipRouteMetric2 Object ipRouteEntry IP Group ipRouteDest Object ipRouteEntryIP Group ipRouteIfIndex Object ipRouteEntry IP Group ipRouteProto Object ipRouteEntry UDP Group, MIB Icmp Group, MIBTCP Group, MIB Transmission Group, MIB Snmp Group, MIB DS1/E1 MIB RFCNear End Group, DS1/E1 MIB Near End Group dsx1LineType Object dsx1ConfigEntry Near End Group dsx1TimeElapsed Object dsx1ConfigEntryNear End Group dsx1ValidIntervals Object dsx1ConfigEntry Near End Group dsx1LineCoding Object dsx1ConfigEntry Near End Group dsx1LineStatus Object dsx1ConfigEntry Near End Group dsx1CircuitIdentifier Object dsx1ConfigEntryNear End Group dsx1LoopbackConfig Object dsx1ConfigEntry Near End Group dsx1SignalMode Object dsx1ConfigEntry Near End Group dsx1Fdl Object dsx1ConfigEntry Far End Group, DS1/E1 MIB Near End Group The DS1 Total Table Objects dsx1TotalEntry DS1 Fractional Group, DS1/E1 MIB RS-232-like MIB RFCNumber of Ports rs232Number Object rs232 General Port Table, RS-232-like MIB General Port Table rs232PortIndex Object rs232PortEntry General Port Table rs232PortInSpeed Object rs232PortEntry General Port Table rs232PortType Object rs232PortEntryGeneral Port Table rs232PortOutSpeed Object rs232PortEntry Asynchronous Port Table, RS-232-like MIB Input Signal Table rs232InSigState rs232InSigEntry Input Signal Table, RS-232-like MIBInput Signal Table rs232InSigName rs232InSigEntry Input Signal Table rs232InSigChanges rs232InSigEntry Output Signal Table rs232OutSigState rs232OutSigEntry Output Signal Table, RS-232-like MIBOutput Signal Table rs232OutSigName rs232OutSigEntry Output Signal Table rs232OutSigChanges rs232OutSigEntry Generic Interface Test Table, Generic Interface MIB Snmp MIB Objects Enterprise MIB Correlation between Menu Commands and Snmp Objects Dsx1CurrentUAS Dsx1TimeElapsedDsx1CurrentES Dsx1CurrentSES Set dsx1LoopbackConfig for Net T1 to dsx1PayloadLoop Set dsx1LoopbackConfig for Net T1 to dsx1LineLoopSet dsx1LoopbackConfig for Net T1 to dsx1NoLoop Set dsx1LoopbackConfig for DTE T1 to dsx1LineLoop Display rs232PortInSpeed or rs232PortOutSpeed for port n Set/Display dsx1FracNumber and dsx1FracIfindex for DTE T1Set/Display dsx1FracNumber and dsx1Fracifindex for DTE or Set/Display rs232PortInSpeed or rs232PortOutSpeed for COM Snmp MIB Objects February IP Network Addressing Scenarios Scenario Figure F-1. Daisy-Chained Standalone at the Central Site Figure F-2. Local Carrier with Remote Standalone 135 135 Figure F-5. Multiple COM Ports Connected to Different NMSs Installing Front Panel Emulation Software Front Panel Emulation Front Panel Emulation Starting Front Panel Emulation Front Panel Emulation Before Using the Asynchronous Terminal Asynchronous Terminal Operation Initiating an Asynchronous Terminal Session Ending an Asynchronous Terminal Session Figure H-1. Main Menu Screen Configuration Edit/Display Main Status Test Configuration ControlMenu Organization Using Asynchronous Terminal Screens Table H-1. Screen Function Keys Usage Table H-2. Keyboard Keys Usage Identification CustomerField Figure H-4. Example of Display LEDs Screen Displaying or Editing Configuration Options Figure H-5. Configuration Load Screen Figure H-6. Configuration Edit/Display Screen Figure H-7. Configuration Save Screen Figure H-8. Enabling a Password Enable Figure H-9. Setting a Password Figure H-10. Entering a Password Enter Text Field , Clear EDL EDL EDL EDL Terminal Disable , DTRAsynchronous Text Field, Clear EDL1, EDL2 Both All Asynchronous Terminal Operation February Equipment Feature Number Equipment List Equipment List February Activ Adapter address agent Snmp Aggregate Glossary1in8 Test Series Carrier Acami allocation method Application Byte Backup capability BandwidthBipolar signal Bit Bit stuffing Block allocation method Bps Channel DB15 connector ConfigurationConfiguration option DB25 connector DS0 channel allocation Device digital signal diskette DL branchDownload Downstream device drop/insert DTE Drop/Insert interface Get command ErrorFault EIA-530-A Internet ID branchInterface Internetwork MIB II module MRU network network interface Port 1-4 interface Power connector power-on self-testMbps menu tree Node Object Snmp OOF option Ptrns branch ResetProtocol Pulse density Stat branch Set CommandServer StEvnt Vac Yellow AlarmLoop Vdc Index IN-1 IN-2 IN-3 IN-4 IN-5 IN-6