Manuals / Paradyne / Computer Equipment / Network Card

Paradyne 3165-A2, 3164-A2, 3160-A3, 3161-B3 Troubleshooting 1 Symptom Possible Cause Solutions

Models: 3160-A3 3165-A2 3161-B3 3164-A2

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4. Maintenance

Troubleshooting

The DSU/CSU is designed to provide you with trouble-free service. However,

Table 4-6, Troubleshooting, gives you some direction if a problem occurs.

For problems other than those listed in the table, please contact your service representative.

Table 4-6. Troubleshooting (1 of 3)

Symptom	Possible Cause		Solutions

No power	1.	The power module is not	1.	Check the power module
		securely attached.		attachment.
	2.	The wall receptacle has no	2.	Check the wall receptacle
		power.		power by plugging in some
				equipment that is known to be
				working.

Power-Up	The DSU/CSU has detected an		Contact your service
Self-Test fails	internal hardware failure.		representative.

Message LOS at	1.	Network cable problem.	1.	Check that the network cable
NET appears				is securely attached at both
				ends.
	2.	No signal is being transmitted	2.	Check the far-end status.
		at the far-end.
	3.	Facility problem.	3.	Contact your facility provider.

Message LOS at	1.	DTE Drop/Insert (DSX-1)	1.	Check that the DTE
DTE appears		cable problem.		Drop/Insert (DSX-1) cable is
				securely attached at both
				ends.
	2.	No signal being transmitted	2.	Check the DTE status.
		from the DTE.

Message OOF at	1.	Incompatible framing format	1.	Check that the framing format
Net appears		between the network and the		for the network interface is
		DSU/CSU.		correct.
	2.	Network cabling problem.	2.	Check that the network cable
				is securely attached at both
				ends.
	3.	Facility problem.	3.	Contact your facility provider.

Message OOF at	1.	Incompatible framing format	1.	Check that the framing format
DTE appears		between the Drop/Insert port		for the DTE Drop/Insert
		on the customer premises		(DSX-1) interface is correct.
		equipment and the
		DSU/CSU.
	2.	DTE Drop/Insert (DSX-1)	2.	Check that the DTE
		cabling problem.		Drop/Insert (DSX-1) cable is
				securely attached at both
				ends.

4-14

February 2001

3160-A2-GB21-90

Image 116

Paradyne 3165-A2, 3164-A2, 3160-A3, 3161-B3 manual Troubleshooting 1 Symptom Possible Cause Solutions

Contents

Acculink DSU/CSU Standalone Carrier Card Important Safety Instructions United States EMI Notice Government Requirements and Equipment Return United States 316x DSU/CSU Facility Interface Codes Description Canada Contents Operation February Maintenance Resetting the DSU/CSU Download Operations Pin Assignments Front Panel Menu Technical SpecificationsTConfiguration Options Front Panel Emulation Snmp MIB ObjectsIP Network Addressing Scenarios Asynchronous Terminal Operation Equipment List Glossary Index Document Summary About This GuideDocument Purpose and Intended Audience Product-Related Documents Document Number Document Title Reference Documents About This Guide February Overview FeaturesIntroduction Alarm Message Capability Telnet AccessDTE Drop/Insert DSX-1 Interface Front Panel Emulation Standalone DSU/CSU Front Panel Physical DescriptionSnmp Management Support Acculink Standalone DSU/CSU Rear Panel DSU/CSU Rear Panel Power COM Port Modem Network AUX Port DTE NEC Standalone DSU/CSU Rear Panel Connectors Name Function Power Introduction February Installation Application Examples Network Snmp or Telnet Connection Examples Direct Connection Connection through a LAN Adapter Optional Power Sources Installing the +24 Vdc Power SupplyImportant Instructions Representative Installing the Single -48 Vdc Power Supply +24 Vdc Power Supply Pinouts Installing the Redundant -48 Vdc Power Supply 11. -48 Vdc Redundant Source Power Supply Pinouts Cabling Examples 12. Cabling Examples Power-Up Self-Test Top-level menu screen appears Using the Front Panel Operation LCD Keypad Keypad Test Jacks Test Jacks Standalone DSU/CSU LEDs DSU/CSU LEDs Name Color Meaning System LEDs Name Color MeaningNetwork Interface LEDs DTE Drop/Insert DSX-1 Interface LEDs Name Color Meaning PDV Data Port LEDs Name Color Meaning DTR Displaying Unit Identity Depending on the model of the DSU/CSU CCA1=xxxx-xxx Setting Customer Identification Selecting the DTE Drop/Insert or Data Port for LED Display Displaying LED Conditions Changing Configuration Options Operation Displaying/Editing Configuration Options Saving Edit Changes Selecting/Copying to a Specific Port Configuring the DSU/CSU for Snmp or Telnet Access Appendix C, Configuration Options Selecting the Port Setting the IP Address Com IP Adr Next Edit Clear Selecting the Link Layer Protocol Specifying the Community Names and Access Types CommunityName1 Next Edit Clear Configuring Snmp Traps Enabling Snmp Trap Messages Selecting the Number of Trap Managers Configuring a Destination for Snmp Traps Configuring DS0 Channels Example of Channel Allocation Network Interface Network Channel Allocation Example of Interface Worksheet for Network Interface Example of Interface Worksheet for DTE Drop/Insert Interface DTE Chan Config Assign N1 Voice RBS or Data Example of RBS Information Worksheet 10. Port Channel Configuration Worksheet Ports 1 Port Chan Conf Options Value 11. Port Channel Configuration Worksheet Ports 3 Display Channel Symbols Meaning Displaying DS0 Channel Assignments From the Channel Config screen, select Dsply Allocating Data Ports Acami EditDTE Port NET Chan Block or Acami Assignment Method Individual Channel Assignment Method From the Channel Config screen, select DTE From the DTE Channels screen, press F1 to select Assign Clearing DS0 Channel Allocation Providing Backup Capability Selecting the Timing Source 12. Common Clocking Configurations Configuring for Network Timing Configuring for External Timing Establishing Access Security on a Port Setting a Password Entering a Password to Gain Access Acquiring/Releasing the User Interface Acquiring the Active User Interface Releasing the Active User Interface Enabling/Disabling the Front Panel Using the Integral Modem in Standalone DSU/CSUs Entering Numbers in the Phone Directories From the Call Setup screen, select ChDir Initiating a Call for Front Panel Pass-Through Operation Valid Phone Number Characters Meaning Restrictions From the Call Setup screen, select Pass Dial n Disconnecting the Modem Connection Enabling the Communication Port for Carrier-Mounted DSU/CSUs Com Port Next Enab Disab Control Sequence Ascii HEX Deactivating the Alarm Relay for Carrier-Mounted DSU/CSUs Resetting the DSU/CSU Download Operations Operation February User Interface Access Security for Standalone DSU/CSUs Changing User Interface Access Security Maintenance Self-Test Health Self-Test Health Messages Description Device Health and Status Device Health and Status Messages 1 Description Performance Reports Device Health and Status Messages 2 Description Select User registers User Intvl Up Down Dsply Control Rel LED ClrReg VldIntvl CurTimerEvent StEvnt Complete Alarms Snmp Traps Enterprise-Specific Trap Definitions Trap Value Event Snmp Trap per Interface Trap Meaning Troubleshooting Troubleshooting 1 Symptom Possible Cause Solutions Troubleshooting 2 Symptom Possible Cause Solutions Yellow at Net Troubleshooting 3 Symptom Possible Cause Solutions Test Jacks Eqpt NET NET NET OutEqpt Eqpt Out Test Commands Remote Loopback TestsFor Networks For Channels Sending a Line Loopback Up or Down DSU/CSU Sending a V.54/ANSI FT1 Activation/Deactivation Local Loopback Tests Valid Loopback Combinations Starting a Line Loopback Starting a Payload Loopback Starting a DTE Loopback Starting a Repeater Loopback Starting a Data Channel Loopback Starting a Data Terminal Loopback Aborting Loopbacks Test Patterns Sending Test Patterns Valid Send Test Pattern Combinations In8 Network Qrss PortNetwork Qrss Port Network Port Monitoring Test Patterns Aborting Test Patterns Lamp Test Starting a Lamp Test Aborting a Lamp Test Displaying DSU/CSU Test Status 10. Test Status Message Description Front Panel Menu DSU ESF Front Panel Menu February 3164 Technical Specifications3160 Physical Dimensions Models 3160/3164 Configuration Options Table C-1. DTE Interface Configuration Options 1 DTE Interface Configuration OptionsManagement Configuration Options Table C-2. Port Configuration Options 1 Port Configuration OptionsTable C-1. DTE Interface Configuration Options 2 Table C-2. Port Configuration Options 2 All Ones Both Next Disab DTR RTS Both Prev Table C-2. Port Configuration Options 3 Rcv Yellow Halt Next None Halt PrevTx Clock Int Next Int Ext Prev InvertTxC Disab Next Enab Disab Prev Table C-2. Port Configuration Options 4 EDL Disab Next Enab Disab Prev Table C-2. Port Configuration Options 5 Near-end Disab Next Disab Maint Send Both PrevFar-end Disab Next Disab Maint Prev Mgmt Link Disab Next Enab Disab Prev Network Interface Configuration Options Table C-3. Network Interface Configuration Options 1 Table C-3. Network Interface Configuration Options 2 NET LLB Enab Next Enab Disab PrevNET PLB Enab Next Enab Disab Prev Bit Stuff Next 62411 Part68 Disab Prev Circuit Ident Next Edit Clear Prev Channel Configuration OptionsTable C-3. Network Interface Configuration Options 3 Table C-4. DTE Channel Configuration Options DTE Channels Assign VoiceN4 N5 N9 N10 N11 N12 N13 N14 N15 N24 Value Meaning Table C-5. Data Port Channel Configuration Options 1 Channel Config Dsply Clear DTE Prt1 Prt2 Prt3 Prt4Assign To NET Next NET DTE Prtn Prtn Prtn Prev Assign By Block Next Block Acami Chan Prev Table C-5. Data Port Channel Configuration Options 2 Table C-5. Data Port Channel Configuration Options 3 Table C-5. Data Port Channel Configuration Options 4 N10 N11 N12 N24 Next Prev D10 D11 D12 D24 General Configuration Options Table C-6. General Configuration Options 1Gen Yellow Enab Next Enab Disab Prev Clock Src NET Next NET DTE Prt1 Int Ext Prev Table C-6. General Configuration Options 2 Tst Timeout Enab Next Enab Disab PrevClock Rate Next 2048 1544 8 Prev Tst Duration Next Up Down Save Prev User Interface Configuration Options Table C-7. User Interface Configuration Options 1 Table C-7. User Interface Configuration Options 2 Password None Next None Com Modem Both PrevCom Port Disab Next Enab Disab Prev Com Use Ascii Next Mgmt Ascii Daisy Term Prev ComConnPrefix Next Edit Clear Prev Table C-7. User Interface Configuration Options 3ComExtDev Disab Next Disab AT Other Prev ComEscapeSeq Next Edit Clear Prev Table C-7. User Interface Configuration Options 4ComConnected Next Edit Clear Prev Table C-7. User Interface Configuration Options 5 ComEscDel None Next None 0.2s 0.4s 0.6s 0.8s 1.0s PrevComDisconnect Next Edit Clear Prev Com Type Async Next Async Sync Prev Table C-7. User Interface Configuration Options 6 Com Clk Int Next Int Ext PrevCom Rate Next 1.2 2.4 4.8 9.6 14.4 19.2 38.4 Prev Char Length Next 7 8 Prev Table C-7. User Interface Configuration Options 7 Table C-7. User Interface Configuration Options 8 Table C-7. User Interface Configuration Options 9 MoInActTm Disab Next Enab Disab PrevMoDiscTm Next Up Down Save Prev Aux Use None Next None Mgmt Daisy Prev Table C-7. User Interface Configuration Options 10 TnSession Disab Next Enab Disab PrevTnPaswd Disab Next Enab Disab Prev TnInActTm Disab Next Enab Disab Prev Alarm Configuration Options Table C-8. Alarm Configuration Options 1Alrm Msg Disab Next Disab Modem Com Both Prev Snmp Trap Disab Next Enab Disab Prev Table C-8. Alarm Configuration Options 2 Dial Delay Next 1 2 3 4 5 6 7 8 9 10 PrevDialOut Disab Next Enab Disab Prev Call Retry Disab Next Enab Disab Prev Table C-8. Alarm Configuration Options 3 Next None 1 2 3 4 5 Prev Table C-8. Alarm Configuration Options 4 AlrmRelay Disab Next Enab Disab Prev Management Configuration Options Table C-9. General Management Configuration Options 1 Table C-9. General Management Configuration Options 2 Table C-9. General Management Configuration Options 3 Access 1 Read Next Read R/W PrevAccess 2 Read Next Read R/W Prev CommunityName2 Next Edit Clear Prev Table C-9. General Management Configuration Options 4 NetMask Next Edit Clear PrevCom IP Adr Next Edit Clear Prev Com NetMask Next Edit Clear Prev Table C-9. General Management Configuration Options 5 Modem IP Adr Next Edit Clear PrevMdm NetMask Next Edit Clear Prev Alt Mdm IP Adr Next Edit Clear Prev Table C-9. General Management Configuration Options 6 Modem Link PPP Next PPP Slip PrevAux IP Adr Next Edit Clear Prev Aux NetMask Next Edit Clear Prev Table C-9. General Management Configuration Options 7 Trapn IP Adr Next Edit Clear Prev Table C-10. Management Trap Configuration Options 1Num Trap Mgrs Next 1 2 3 4 5 6 Prev Table C-10. Management Trap Configuration Options 2 Gen Trap Both Next Disab Warm Auth Both PrevEntp Trap Enab Next Enab Disab Prev Link Trap Both Next Disab Up Down Both Prev Table C-10. Management Trap Configuration Options 3 Trap I/F All Next NET DTE T1s Ports All Prev Configuration Worksheets DTE Options Value Default in BoldNet Options Value Default in Bold General Options Value Default in Bold User Options Value Default in Bold Alarm Options Value Default in Bold Prt1 Options Value Default in Bold Prt2 Options Value Default in Bold Prt3 Options Value Default in Bold Prt4 Options Value Default in Bold Network Interface Network Channel Allocation DTE Drop/Insert DSX-1 Interface DTE DSX-1 Channel Allocation DTE Chan Config Assign N1 Voice RBS or Data Port Chan Conf Options Value Default in Bold Port Chan Conf Options Value Default in Bold General Mgmt Options Value Default in Bold Mgmt Trap Options Value Default in Bold Configuration Options February T1 Network Interface Table D-1. T1 Network Interface Connector Signal Pin NumberPin Assignments Figure D-1. T1 Line Interface Cable, RJ48C-to-RJ48C DTE Drop/Insert Interface Figure D-3. DTE Drop/Insert DSX-1 Cable Table D-3. Modem Port Interface Signal Modem Port Interface AUX Port Interface Table D-6. COM Port Connector Signal Direction Pin Number COM Port Interface Figure D-5. COM Port-to-PC Cable EIA-530-A Port Interface Connector EIA-530-A-to-RS-449 Cable Interface Figure D-7. EIA-530-A-to-RS-449 Adapter Signal Mnemonic Number Direction Pin Table D-8. RS-449 Cable Interface Circuit EIA-530-A-to-V.35 Cable Interface Figure D-8. EIA-530-A-to-V.35 Adapter 113 To DSU/CSU Timing DTE Source EIA-530-A-to-X.21 Cable Interface Pin P2 Serial Crossover CablePin Table D-11. DC Power Connector Signal Pin Number Power Input ConnectorOptional DC Power Cable Table D-12. External Clock Connector Signal Pin Number External Clock Interface Snmp MIB Objects MIB II RFC MIB II RFC System Group, MIB System Group sysServices Object system Interface Group, MIBInterface Group ifNumber Object interfaces Interface Group ifIndex Object ifEntry DTE T1 Interface Group ifMtu Object ifEntry Interface Group ifDescr Object ifEntryInterface Group ifType Object ifEntry Interface Group ifAdminStatus Object ifEntry Interface Group ifSpeed Object ifEntry Interface Group ifOperStatus Object ifEntry Interface Group ifLastChange Object ifEntry Interface Group Input Counters objects ifEntry 10 to ifEntry IP Group, MIB IP Group ipForwarding Object ipIP Group ipAddrTable Object ip IP Group ipAdEntAddr Object ipAddrEntry IP Group ipRouteTable Object ip IP Group ipRouteDest Object ipRouteEntry IP Group ipRouteIfIndex Object ipRouteEntryIP Group ipRouteMetric2 Object ipRouteEntry IP Group ipRouteProto Object ipRouteEntry Icmp Group, MIB TCP Group, MIBUDP Group, MIB Transmission Group, MIB Near End Group, DS1/E1 MIB DS1/E1 MIB RFCSnmp Group, MIB Near End Group dsx1TimeElapsed Object dsx1ConfigEntry Near End Group dsx1ValidIntervals Object dsx1ConfigEntryNear End Group dsx1LineType Object dsx1ConfigEntry Near End Group dsx1LineCoding Object dsx1ConfigEntry Near End Group dsx1CircuitIdentifier Object dsx1ConfigEntry Near End Group dsx1LoopbackConfig Object dsx1ConfigEntryNear End Group dsx1LineStatus Object dsx1ConfigEntry Near End Group dsx1SignalMode Object dsx1ConfigEntry Near End Group dsx1Fdl Object dsx1ConfigEntry Far End Group, DS1/E1 MIB Near End Group The DS1 Total Table Objects dsx1TotalEntry Number of Ports rs232Number Object rs232 RS-232-like MIB RFCDS1 Fractional Group, DS1/E1 MIB General Port Table, RS-232-like MIB General Port Table rs232PortIndex Object rs232PortEntry General Port Table rs232PortOutSpeed Object rs232PortEntry General Port Table rs232PortType Object rs232PortEntryGeneral Port Table rs232PortInSpeed Object rs232PortEntry Asynchronous Port Table, RS-232-like MIB Input Signal Table, RS-232-like MIB Input Signal Table rs232InSigName rs232InSigEntryInput Signal Table rs232InSigState rs232InSigEntry Input Signal Table rs232InSigChanges rs232InSigEntry Output Signal Table, RS-232-like MIB Output Signal Table rs232OutSigName rs232OutSigEntryOutput Signal Table rs232OutSigState rs232OutSigEntry Output Signal Table rs232OutSigChanges rs232OutSigEntry Generic Interface Test Table, Generic Interface MIB Snmp MIB Objects Enterprise MIB Correlation between Menu Commands and Snmp Objects Dsx1TimeElapsed Dsx1CurrentESDsx1CurrentUAS Dsx1CurrentSES Set dsx1LoopbackConfig for Net T1 to dsx1LineLoop Set dsx1LoopbackConfig for Net T1 to dsx1NoLoopSet dsx1LoopbackConfig for Net T1 to dsx1PayloadLoop Set dsx1LoopbackConfig for DTE T1 to dsx1LineLoop Set/Display dsx1FracNumber and dsx1FracIfindex for DTE T1 Set/Display dsx1FracNumber and dsx1Fracifindex for DTE orDisplay rs232PortInSpeed or rs232PortOutSpeed for port n Set/Display rs232PortInSpeed or rs232PortOutSpeed for COM Snmp MIB Objects February IP Network Addressing Scenarios Scenario Figure F-1. Daisy-Chained Standalone at the Central Site Figure F-2. Local Carrier with Remote Standalone 135 135 Figure F-5. Multiple COM Ports Connected to Different NMSs Installing Front Panel Emulation Software Front Panel Emulation Front Panel Emulation Starting Front Panel Emulation Front Panel Emulation Before Using the Asynchronous Terminal Asynchronous Terminal Operation Initiating an Asynchronous Terminal Session Ending an Asynchronous Terminal Session Figure H-1. Main Menu Screen Menu Organization Main Status Test Configuration ControlConfiguration Edit/Display Using Asynchronous Terminal Screens Table H-1. Screen Function Keys Usage Table H-2. Keyboard Keys Usage Field CustomerIdentification Figure H-4. Example of Display LEDs Screen Displaying or Editing Configuration Options Figure H-5. Configuration Load Screen Figure H-6. Configuration Edit/Display Screen Figure H-7. Configuration Save Screen Figure H-8. Enabling a Password Enable Figure H-9. Setting a Password Figure H-10. Entering a Password Enter Text Field , Clear EDL EDL EDL EDL Asynchronous Disable , DTRTerminal Text Field, Clear EDL1, EDL2 Both All Asynchronous Terminal Operation February Equipment Feature Number Equipment List Equipment List February Glossary 1in8 Test Series Carrier Acami allocation methodActiv Adapter address agent Snmp Aggregate Application Backup capability Bandwidth Bipolar signal Bit Bit stuffing Block allocation method BpsByte Channel Configuration Configuration optionDB15 connector DB25 connector Device digital signal diskette DL branch Download Downstream device drop/insertDS0 channel allocation DTE Drop/Insert interface Error FaultGet command EIA-530-A ID branch InterfaceInternet Internetwork Port 1-4 interface Power connector power-on self-test Mbps menu treeMIB II module MRU network network interface Node Object Snmp OOF option Reset ProtocolPtrns branch Pulse density Set Command ServerStat branch StEvnt Yellow Alarm LoopVac Vdc Index IN-1 IN-2 IN-3 IN-4 IN-5 IN-6