Troubleshooting

 

303

 

 

 

 

 

Action

Yes

No

 

Step 2

Go to step 3.

Change the paper size

 

Check if the paper size setting matches the size of the paper loaded in the

 

setting to match the

 

tray.

 

paper loaded in the

 

From the Paper menu on the printer control panel, check the Paper

 

tray, or load the tray

 

 

with paper that

 

Size setting.

 

 

 

matches the paper size

 

 

 

 

Does the paper size setting match the size of the paper loaded in the tray.

 

setting.

 

 

 

 

 

 

 

 

Step 3

The problem is solved.

Contact customer

 

a Specify the paper size. Depending on your operating system, specify

 

support.

 

the paper size in Printing Preferences or the Print dialog.

 

 

 

b Resend the print job.

 

 

 

Do copies print properly?

 

 

 

 

 

 

Solving fax problems

“Fax and e-mail functions are not set up” on page 303

“Caller ID is not shown” on page 304

“Cannot send or receive a fax” on page 304

“Can send but not receive faxes” on page 306

“Can receive but not send faxes” on page 307

“Received fax has poor print quality” on page 308

Fax and e-mail functions are not set up

Notes:

Before you troubleshoot, check if the fax cables are connected.

The indicator light is blinking red until you set up fax and email.

Action

Yes

No

 

 

 

 

 

a From the home screen, navigate to:

The problem is solved.

Contact customer

 

 

> Settings > General Settings > Run initial setup > Yes >

 

support.

 

 

 

 

 

 

 

Submit

 

 

bTurn off the printer, and then turn it back on.

The “Select your language” screen appears on the printer display.

cSelect a language, and then touch .

dSelect a country or region, and then touch Next.

eSelect a time zone, and then touch Next.

fSelect Fax and Email, and then touch Next.

Are fax and email functions set up?

Page 303
Image 303
Lexmark MX611DHE, 35S6701 manual Solving fax problems, Fax and e-mail functions are not set up, Troubleshooting 303, Submit