Lexmark MX611DE, 35S6701, 35S3332, 34TT016, MX611DHE guide

Clearing jams

249

3Open the finisher narrow door, and then remove any paper fragments inside the narrow door.

4Close the narrow door.

Image 249

Lexmark MX611DE, 35S6701, 35S3332, 34TT016, MX611DHE manual

Contents

May Users Guide Contents Paper and specialty media guide Loading paper and specialty mediaPrinting Copying Scanning 130 Faxing 107Understanding the printer menus 138 Saving money and the environment 210 Maintaining the printer 220 Troubleshooting 253Managing the printer 232 Clearing jams 235 Index 333 316 Safety information Safety informationPage Finding information about the printer Learning about the printerLearning about the printer What are you looking for? Find it here Other countries and regions-See the printed Selecting a location for the printer Printer configurations Basic model Configured model Using the Embedded Web Server Using the ADF Using the ADF and scanner glassUsing the scanner glass Understanding the basic functions of the scanner Using the printer control panel Understanding the printer control panelUnderstanding the printer control panel Understanding the home screen Indicator light Printer statusSleep button light Printer status Touch Feature Description Features Using the touch-screen buttons Touch Accept Save a settingOther touch-screen buttons Understanding the printer control panel Finding the IP address of the computer Setting up and using the home screen applicationsFor Windows users For Macintosh users Click Settings General Settings Home screen customization Accessing the Embedded Web ServerFinding the IP address of the printer Customizing the home screen Understanding the different applications Setting up Forms and FavoritesActivating the home screen applications Finding information about the home screen applications Setting up Card Copy Click Settings Apps Apps Management Forms and FavoritesClick Settings Apps Apps Management Card Copy Setting up Multi Send Using MyShortcut Setting up Scan to Network Click Settings Apps Apps Management Multi SendUseTo Setting up Remote Operator Panel Exporting and importing a configurationClick Settings Remote Operator Panel Settings Click Submit Additional printer setup Installing internal optionsAvailable internal options Accessing the controller board Close the shield, and then the access door Installing a memory cardPage Installing an optional card Installing an Internal Solutions Port Page Long ISP cable Page Page Page Page Installing a printer hard disk Page Page Removing a printer hard disk Installing hardware options Order of installationInstalling optional trays Page Page Line port Attaching cables Setting up the printer software Installing the printer softwareMacintosh Updating available options in the printer driver Click Update Now ‑ Ask PrinterWindows Windows 7 or earlier Installing the printer on an Ethernet network Preparing to set up the printer on an Ethernet networkNetworking For Windows users For Macintosh users Select Ethernet connection, and then click ContinueClick + Preparing to set up the printer on a wireless network Select a wireless connection setup Connecting the printer using the Wireless Setup WizardNetwork/Ports Active NIC Auto Submit From the printer control panel, navigate to Using the Personal Identification Number PIN method Using the Push Button Configuration method For Windows users Setting up serial printing Click Continue Finish Printing a menu settings Verifying printer setupPrinting a network setup Reports Menu Settings Configuring Universal paper settings Setting the paper size and typeLoading paper and specialty media Loading traysPage LG Lltr A4 Exec Page One ‑sided printing Two ‑sided duplex printing Loading the multipurpose feeder Page Page Page Page Using the standard bin and paper stop Linking and unlinking trays Using the Embedded Web ServerLinking and unlinking trays Creating a custom name for a paper type Using the printer control panel Configuring a custom nameClick Settings Paper Menu Custom Types Assigning a custom paper type Paper Menu Custom Types Select a custom name you want to configure, and then touch Tips on using letterhead Using specialty mediaTips on using transparencies Tips on using envelopesPage Paper guidelines Paper characteristics Unacceptable paper Fiber contentSelecting paper Selecting preprinted forms and letterhead Storing paper Using recycled paper and other office papers Supported paper sizes, types, and weights Scanner Duplex 550 ‑sheet tray Feeder Glass ModeSupported paper sizes Paper type Standard 250 ‑ or Multipurpose Duplex mode Supported paper types and weights Supported paper sizes Paper size Dimensions Staple finisher Paper and specialty media guide Supported paper types and weightsX 9.8 Paper type Staple finisher Printing Adjusting toner darknessPrinting forms and a document Printing forms Settings Print Settings Quality Menu Toner Darkness Click Settings Print Settings Quality Menu Toner DarknessPrinting from a flash drive or mobile device Printing from a flash drivePage Printing confidential and other held jobs Storing print jobs in the printerRecommended flash drives File type Modifying confidential print settings Printing confidential and other held jobsPrinting Touch Submit Printing information pages Canceling a print job For Macintosh users Copying Copying using the ADFMaking copies Making a quick copy Copying photos Copying using the scanner glassCopying on specialty media Copying on transparencies Customizing copy settings Copying on letterheadCopying to a different size Copying different paper sizes Making copies using paper from a selected trayExample 1 Copying on mixed paper sizes Example 2 Copying on a single paper size Copying on both sides of the paper duplexing Reducing or enlarging copiesCopy to Letter Copy It Collating copies Adjusting copy quality Copying multiple pages onto a single sheet Placing separator sheets between copiesCopy Advanced Options Separator Sheets Select one of the following Creating a custom copy job Placing information on copies Canceling a copy jobPlacing a header or footer on pages Placing an overlay message on each Understanding the copy options Using the advanced options ContentCollate Copies Setting up the e-mail function Setting up the printer to e-mailConfiguring e‑mail settings Click Settings E-mail/FTP Settings E-mail Settings Creating an e-mail shortcut using the printer control panel Creating an e-mail shortcut using the Embedded Web ServerClick Settings Creating an e-mail shortcut Sending an e‑mail using a shortcut number Sending an e-mail using the printer control panelMailing a document Mailing 102 Sending an e‑mail using the address book Customizing e-mail settingsAdding e-mail subject and message information Changing the output file type Understanding the e-mail options Canceling an e-mail Resolution Send AsMailing 105 Setup Scan PreviewMailing 106 Setting up the printer to fax FaxingFaxing 107 Using the printer control panel for fax setup Initial fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax Setup Tips for this setup Setup 1 Printer is connected to a dedicated fax lineChoosing a fax connection Scenario 1 Standard telephone line Connected to the same telephone wall jack Faxing 110 Connected to different wall jacks Faxing 111 Faxing 112 Faxing 113 Scenario 2 Digital Subscriber Line DSL Faxing 114 Scenario 3 VoIP telephone service Faxing 115 Setup 1 Printer is connected directly to a cable modem Faxing 116 Part name Part number Lexmark adapter plug 40X8519 Page Faxing 119 Connecting the printer to a wall jack in Germany Connecting to a distinctive ring service Setting the outgoing fax name and numberSettings Fax Settings Analog Fax Setup Answer On Configuring the printer to observe daylight saving time Setting the date and timeSending a fax using the printer control panel Sending a fax Sending a fax using the computer Sending a fax using a shortcut numberFax tab Enable fax Sending a fax at a scheduled time Sending a fax using the address book Changing the fax resolution Customizing fax settingsClick Settings Manage Shortcuts Fax Shortcut Setup Creating shortcuts Making a fax lighter or darker Click Settings Reports Click Fax Job Log or Fax Call LogViewing a fax log Blocking junk faxes Click Settings Fax Settings Analog Fax Setup Holding Faxes Canceling an outgoing faxHolding and forwarding faxes Holding faxes Understanding the fax options Click Settings Fax SettingsForwarding a fax Off Always On Manual Scheduled This option lets you send a fax at a later time or date Delayed Send Faxing 129 Creating an FTP shortcut using the Embedded Web Server Using Scan to NetworkScanning Scanning to an FTP address Scanning to an FTP address using the printer control panel Creating an FTP shortcut using the printer control panelScanning to an FTP address using a shortcut number Scanning an FTP using the address book Select your scan settings, and then click Next Scanning to a computer using the Embedded Web ServerScanning to a computer or flash drive Click Scan Profile Create Scan Profile Setting up Scan to Computer Scanning to a flash drive Scanning 134 Select your printer from the listClick Next Close Understanding the scan options Using the ScanBack UtilityScanning 135 Held jobs Profiles and Apps select your scan profile Scanning 136 Scanning 137 Understanding the printer m enus Settings Help Manage Shortcuts Option Card Menu3Menus list Understanding the printer menus 138 Paper menu Default Source menuPaper Size/Type menu Understanding the printer menus 139 Understanding the printer menus 140 Tray x TypeMultipurpose Feeder Size Understanding the printer menus 141 Multipurpose Feeder TypeManual Paper Size Understanding the printer menus 142 Configure MP menu Substitute Size menu Paper Texture menuUnderstanding the printer menus 143 Understanding the printer menus 144 Paper Weight menu Understanding the printer menus 145 Understanding the printer menus 146 Paper Loading menu Custom Names menu Custom Types menuUnderstanding the printer menus 147 Use Custom Name Universal Setup menu Custom Scan Sizes menuUnderstanding the printer menus 148 Reports Menu Reports menuUnderstanding the printer menus 149 Active NIC menu Network/Ports menuStandard Network or Network x menu Understanding the printer menus 150 Understanding the printer menus 151 To access the menu, navigate to either of the following Network Card menu TCP/IP menuUnderstanding the printer menus 152 Understanding the printer menus 153 IPv6 menu Understanding the printer menus 154 Wireless menu Standard USB menu AppleTalk menuActivate View Name USB Buffer Understanding the printer menus 156Job Buffering ENA Address Understanding the printer menus 157 Smtp Setup menu Edit Security Setups menu Security menuUnderstanding the printer menus 158 Edit Access Controls Miscellaneous Security Settings menuLogin Restrictions Security Reset Jumper Understanding the printer menus 160 Confidential Print menu Erase Temporary Data Files menu Security Audit Log menuUnderstanding the printer menus 161 Understanding the printer menus 162 Set Date/Time menu Settings menu General Settings menuUnderstanding the printer menus 163 Run Initial setup Quiet ModeUnderstanding the printer menus 164 ADF Loaded Beep Keyboard Understanding the printer menus 165Paper Sizes Scan to PC Port Range Displayed Information Understanding the printer menus 166 Home screen customization Understanding the printer menus 167Date Format Time Format Understanding the printer menus 168 Understanding the printer menus 169 Understanding the printer menus 170 Print Recovery Error RecoveryUnderstanding the printer menus 171 Press Sleep Button Understanding the printer menus 172 Copy Settings menu Understanding the printer menus 173 Understanding the printer menus 174 Understanding the printer menus 175 Fax Settings menu Fax Mode Analog Fax Setup menuUnderstanding the printer menus 176 Understanding the printer menus 177 Resolution Understanding the printer menus 178Fax Cover Dial Prefix Understanding the printer menus 179 Understanding the printer menus 180 Understanding the printer menus 181 Understanding the printer menus 182 Understanding the printer menus 183 Ringer Volume ‑mail Settings menu‑mail Server Setup Understanding the printer menus 184 Understanding the printer menus 185 FormatColor Text/Photo Default Text DefaultUnderstanding the printer menus 186 Orientation Understanding the printer menus 187 Photo Default‑mail images sent as Use Multi ‑Page Tiff Color Balance Understanding the printer menus 188 FTP Settings menu Understanding the printer menus 189Use cc/bcc Understanding the printer menus 190 Understanding the printer menus 191 FTP bit DepthFile Name Understanding the printer menus 192 Scan Settings Flash Drive menuUnderstanding the printer menus 193 Understanding the printer menus 194 Understanding the printer menus 195 Understanding the printer menus 196 Print SettingsCopies Duplex Binding Setup menu Print SettingsUnderstanding the printer menus 197 Use Printer Language Set the printer language PCL Emulation Job Waiting Understanding the printer menus 198Print Area Download Target Finishing menu Understanding the printer menus 199Print All Order Understanding the printer menus 200 Separator SourceStaple Job Quality menu Understanding the printer menus 202 Job Accounting menu Understanding the printer menus 203 Utilities menu XPS menu PostScript menuUnderstanding the printer menus 204 Understanding the printer menus 205 PCL Emul menu Tray Renumber Understanding the printer menus 206 Understanding the printer menus 207 Html menu Understanding the printer menus 208 Image menu Help menu Understanding the printer menus 209Menu item Description Saving money and the environment Saving paper and tonerConserving supplies Click Settings General Settings Eco‑Mode select a setting Using Eco‑ModeClick Settings General Settings Quiet Mode select a setting Saving energy Click Settings General Settings Timeouts Adjusting Sleep modeSettings General Settings Timeouts Sleep Mode Saving money and the environment 212 Setting Hibernate Timeout Using Hibernate ModeClick Settings General Settings Sleep Button Settings Saving money and the environment 213 Adjusting the brightness of the display Using Schedule Power ModesSettings General Settings Timeouts Hibernate Timeout Click Settings General Settings Schedule Power Modes Recycling Settings General Settings Screen BrightnessRecycling Lexmark products Recycling Lexmark packaging Statement of Volatility Securing the printerErasing volatile memory Disposing of a printer hard disk Touch Wipe All Settings Using the printer control panelTouch Back Exit Config Menu Erasing non‑volatile memory Using the Embedded Web Server Configuring printer hard disk encryptionClick Settings Security Disk Encryption Touch Disk Encryption Enable Lexmark security Web Finding printer security information Cleaning the printer Cleaning the printer partsMaintaining the printer Maintaining the printer 220 Cleaning the scanner glass Maintaining the printer 221Close the scanner cover Checking the status of parts and supplies Using genuine Lexmark parts and suppliesEstimated number of remaining pages Ordering supplies Ordering an imaging unit Ordering toner cartridgesMaintaining the printer 223 Return Program cartridge Storing supplies Ordering a maintenance kitOrdering staple cartridges Ordering an ADF separator roller Replacing supplies Replacing the toner cartridgeMaintaining the printer 225 Replacing the imaging unit Page Page Maintaining the printer 229 Replacing the staple cartridgePage Before moving the printer Moving the printerMoving the printer to another location Shipping the printer Setting up e‑mail alerts Finding advanced networking and administrator informationManaging the printer Checking the virtual display Notification Description Click Settings Print Settings Supply Notifications Restoring factory default settings Settings General Settings Factory Defaults Restore NowManaging the printer 234 Avoiding jams Clearing jamsLoad paper properly Clearing jams 235 Use recommended paper Understanding jam messages and locations Clearing jams 237 Jam access area Printer control panel message What to do ‑page jam, open automatic feeder top cover y.xx ‑page jam, clear standard bin y.xxClearing jams 238 Clearing jams 239 ‑page jam, open rear door y.xx ‑page jam, open front door y.xx Page Page ‑page jam, remove tray 1 to clear duplex y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open tray x y.xx Page Clearing jams 247 Paper jam in the finisher bin Paper jam in the finisher rear door Page Staple jam in the finisher Page Page Understanding the printer messages TroubleshootingCartridge, imaging unit mismatch 41.xy Cartridge low 88.xy Cartridge very low, x estimated pages remain 88.xy Cartridge nearly low 88.xyChange paper source to custom type name load orientation Change paper source to custom string load orientation Close rear door Check tray x connectionClose finisher rear door Close front door Complex page, some data may not have printed Configuration change, some held jobs were not restoredDefective flash detected Disk full Error reading USB hub. Remove hub Error reading USB drive. Remove USBFax partition inoperative. Contact system administrator Fax Station Name not set up. Contact system administrator Imaging unit very low, x estimated pages remain 84.xy Imaging unit nearly low 84.xyIncompatible tray x Incorrect paper size, open paper source Insufficient memory to support Resource Save feature Insufficient memory, some held jobs will not be restoredInsufficient memory, some Held Jobs were deleted Load paper source with custom type name paper orientation Load Manual Feeder with custom type name paper orientation Troubleshooting 260Load Manual Feeder with custom string paper orientation Load Manual Feeder with paper size paper orientation Maintenance kit nearly low 80.xy Maintenance kit low 80.xyMaintenance kit very low, x estimated pages remain 80.xy Network x software error Non‑Lexmark supply type, see User’s Guide 33.xy No analog phone line connected to modem, fax is disabledNot enough free space in flash memory for resources Paper changes needed Printer had to restart. Last job may be incomplete Parallel port x disabledRemove defective disk Remove paper from standard output bin Reinstall missing or unresponsive imaging unit 31.xy Reinstall missing or unresponsive cartridge 31.xyTroubleshooting 264 Replace unsupported cartridge 32.xy Scanner disabled by admin Restore held jobs?Serial port x disabled Replace unsupported imaging unit 32.xy Some held jobs were not restored Smtp server not set up. Contact system administratorStandard network software error Standard USB port disabled Weblink server not set up. Contact system administrator USB port x disabledToo many trays attached Unformatted flash detected Basic printer problems Solving printer problemsTroubleshooting 268 Printer is not responding Troubleshooting 269 Troubleshooting 270 Option problemsPrinter display is blank Cannot detect internal option Troubleshooting 271 Tray problemsAction Yes Step Problem is solved Go to step Step Problem is solved. Go to step Troubleshooting 272 Internal Solutions Port does not operate correctlyCannot detect memory card USB/parallel interface card does not operate correctly Troubleshooting 273 Paper feed problemsAction Yes Step Go to step Problem is solved Paper frequently jams Printing problems Solving print problemsTroubleshooting 274 Paper jam message remains after jam is cleared Error message about reading the flash drive appears Troubleshooting 275Print jobs do not print Troubleshooting 276 Confidential and other held jobs do not print Troubleshooting 277For Windows users For Macintosh users Settings General Settings Troubleshooting 278Settings General Settings Print Recovery Page Protect Off Print job takes longer than expected Troubleshooting 279 Job prints from the wrong tray or on the wrong paperIncorrect characters print Troubleshooting 280 Tray linking does not workLarge jobs do not collate Troubleshooting 281 Print quality problemsUnexpected page breaks occur Characters have jagged or uneven edges Printer is printing blank pages Troubleshooting 282 Clipped pages or images Troubleshooting 283 Prints on color transparencies appear dark when projected Troubleshooting 284Shadow images appear on prints Gray background on prints Troubleshooting 285 Incorrect margins on prints Troubleshooting 286 Paper curl Troubleshooting 287 Print irregularities Troubleshooting 288 Repeating defects appear on prints Troubleshooting 289 Print is too dark Troubleshooting 290 Print is too light Troubleshooting 291 Skewed print Troubleshooting 292 Printer is printing solid black pages Troubleshooting 293 Troubleshooting 294 Transparency print quality is poorStreaked horizontal lines appear on prints Streaked vertical lines appear on prints Troubleshooting 295 Horizontal voids appear on prints Troubleshooting 296 Vertical voids appear on prints Troubleshooting 297 Toner fog or background shading appears on prints Toner specks appear on prints Troubleshooting 299 Solving copy problemsToner rubs off Uneven print density Scanner unit does not close Copier does not respond Poor copy quality Troubleshooting 301 Partial document or photo copies Troubleshooting 302 Fax and e-mail functions are not set up Solving fax problemsTroubleshooting 303 Settings General Settings Run initial setup Yes Troubleshooting 304 Caller ID is not shownCannot send or receive a fax Troubleshooting 305 Can send but not receive faxes Troubleshooting 306 307 Yes Problem is solved Go to step Troubleshooting 308 Click Settings Fax Settings Analog Fax SetupReceived fax has poor print quality Solving scanner problems Troubleshooting 309Scanner does not respond Scan job was not successful Troubleshooting 310Step Change the file name. Go to step Existing file check box Scanning takes too long or freezes the computer Troubleshooting 311 Poor scanned image quality Troubleshooting 312 Troubleshooting 313 Partial document or photo scansCannot scan from a computer An application error has occurred Solving home screen applications problemsTroubleshooting 314 Click Settings Apps Apps Management System tab Log Contacting customer support Troubleshooting 315Tech Library Mail Edition notice Product information316 May Trademarks Noise emission levels317 Product disposal Temperature information318 Meter average sound pressure, dBA Laser notice Static sensitivity noticeLaser advisory label 319 Product power consumption Power consumptionMode Description Power consumption Watts 320 Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statement European Community EC directives conformity Licensing noticesRegulatory notices for telecommunication terminal equipment 322 323 324 Japanese telecom notice Using this product in SwitzerlandUtilisation de ce produit en Suisse Verwendung dieses Produkts in der Schweiz Modular component notice Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada Canada Taiwan NCC RF notice statement Industry Canada Canada327 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 328 329 Patent acknowledgment Limited warranty Lexmark International, Inc., Lexington, KY330 Limited warranty service Extent of limited warranty331 Limitation of liability Additional rights332 250‑sheet tray installing 44 550‑sheet tray installing SymbolsIndex NumericsPage Page FTP Page Page Page Page Page Page Page Index 344 XPS menu