Lexmark 34TT016, 35S6701, 35S3332, MX611DHE, MX611DE Poor scanned image quality, Troubleshooting 312

Troubleshooting 312

Poor scanned image quality

Action	Yes	No
Step 1	Clear the error	Go to step 2.
Check if an error message appears on the display.	message.
Is there an error message on the printer display?
Step 2	Go to step 3.	Increase the scan
Check the quality of the original document.		resolution settings for a
		higher‑quality output.
Is the quality of the original document satisfactory?
Step 3	Go to step 4.	See “Cleaning the
Clean the scanner glass and the ADF glass using a clean, lint‑free cloth		scanner glass” on
dampened with water.		page 221.
Is the scanner glass clean?
Step 4	Go to step 5.	Place the document or
Check the placement of the document or photo.		photo facedown on the
Make sure the document or photo is loaded facedown on the scanner		scanner glass in the
		upper left corner.
glass in the upper left corner.
Is the document or photo loaded correctly?
Step 5	Go to step 6.	See “Print quality
Send a print job, and then check for print quality problems.		problems” on
• From the General Settings menu, adjust the Eco‑Mode settings.		page 281.
• From the Copy menu, adjust the toner darkness.
• When the print becomes faded, replace the toner cartridge.
Is the print quality satisfactory?
Step 6	Problem solved.	Go to step 7.
Increase the scan resolution settings for a higher‑quality output.
Did the increased resolution produce a higher‑quality output?
Step 7	Contact customer	Change the Content
Check the scan settings.	support.	Type and Content
From the Scan screen, make sure the Content Type and Content Source		Source settings to
		match the document
settings are correct for the document being scanned.
		being scanned.
Are the Content Type and Content Source settings correct for the
document being scanned?