Manuals / Lexmark / Computer Equipment / Printer

Lexmark 35S6701, 35S3332, 34TT016, MX611DHE, MX611DE manual ‑page jam, open front door y.xx

Models: 34TT016 MX611DHE 35S3332 MX611DE 35S6701

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Clearing jams

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4Close the front and rear door.

5From the printer control panel, select Done to clear the message and continue printing.

[x]‑page jam, open front door. [20y.xx]

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

1Press the button on the right side of the printer, and then open the front door.

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Lexmark 35S6701, 35S3332, 34TT016, MX611DHE, MX611DE manual ‑page jam, open front door y.xx

Contents

Users Guide May Contents Loading paper and specialty media Paper and specialty media guidePrinting Copying Faxing 107 Scanning 130Understanding the printer menus 138 Saving money and the environment 210 Troubleshooting 253 Maintaining the printer 220Managing the printer 232 Clearing jams 235 316 Index 333 Safety information Safety informationPage Learning about the printer Finding information about the printerLearning about the printer What are you looking for? Find it here Selecting a location for the printer Other countries and regions-See the printed Printer configurations Basic model Using the Embedded Web Server Configured model Using the ADF and scanner glass Using the ADFUsing the scanner glass Understanding the basic functions of the scanner Using the printer control panel Understanding the printer control panelUnderstanding the printer control panel Indicator light Printer status Understanding the home screenSleep button light Printer status Touch Features Feature Description Using the touch-screen buttons Touch Accept Save a settingOther touch-screen buttons Understanding the printer control panel Setting up and using the home screen applications Finding the IP address of the computerFor Windows users For Macintosh users Accessing the Embedded Web Server Click Settings General Settings Home screen customizationFinding the IP address of the printer Customizing the home screen Setting up Forms and Favorites Understanding the different applicationsActivating the home screen applications Finding information about the home screen applications Setting up Card Copy Click Settings Apps Apps Management Forms and FavoritesClick Settings Apps Apps Management Card Copy Using MyShortcut Setting up Multi Send Setting up Scan to Network Click Settings Apps Apps Management Multi SendUseTo Setting up Remote Operator Panel Exporting and importing a configurationClick Settings Remote Operator Panel Settings Click Submit Additional printer setup Installing internal optionsAvailable internal options Accessing the controller board Installing a memory card Close the shield, and then the access doorPage Installing an optional card Installing an Internal Solutions Port Page Long ISP cable Page Page Page Page Installing a printer hard disk Page Page Removing a printer hard disk Installing hardware options Order of installationInstalling optional trays Page Page Attaching cables Line port Setting up the printer software Installing the printer softwareMacintosh Click Update Now ‑ Ask Printer Updating available options in the printer driverWindows Windows 7 or earlier Preparing to set up the printer on an Ethernet network Installing the printer on an Ethernet networkNetworking For Windows users For Macintosh users Select Ethernet connection, and then click ContinueClick + Preparing to set up the printer on a wireless network Connecting the printer using the Wireless Setup Wizard Select a wireless connection setupNetwork/Ports Active NIC Auto Submit From the printer control panel, navigate to Using the Push Button Configuration method Using the Personal Identification Number PIN method For Windows users Setting up serial printing Click Continue Finish Verifying printer setup Printing a menu settingsPrinting a network setup Reports Menu Settings Setting the paper size and type Configuring Universal paper settingsLoading paper and specialty media Loading traysPage LG Lltr A4 Exec Page One ‑sided printing Two ‑sided duplex printing Loading the multipurpose feeder Page Page Page Page Using the standard bin and paper stop Using the Embedded Web Server Linking and unlinking traysLinking and unlinking trays Creating a custom name for a paper type Configuring a custom name Using the printer control panelClick Settings Paper Menu Custom Types Assigning a custom paper type Select a custom name you want to configure, and then touch Paper Menu Custom Types Using specialty media Tips on using letterheadTips on using transparencies Tips on using envelopesPage Paper characteristics Paper guidelines Fiber content Unacceptable paperSelecting paper Selecting preprinted forms and letterhead Using recycled paper and other office papers Storing paper Supported paper sizes, types, and weights Scanner Duplex 550 ‑sheet tray Feeder Glass ModeSupported paper sizes Supported paper types and weights Paper type Standard 250 ‑ or Multipurpose Duplex mode Paper size Dimensions Staple finisher Supported paper sizes Supported paper types and weights Paper and specialty media guideX 9.8 Paper type Staple finisher Adjusting toner darkness PrintingPrinting forms and a document Printing forms Click Settings Print Settings Quality Menu Toner Darkness Settings Print Settings Quality Menu Toner DarknessPrinting from a flash drive or mobile device Printing from a flash drivePage Printing confidential and other held jobs Storing print jobs in the printerRecommended flash drives File type Modifying confidential print settings Printing confidential and other held jobsPrinting Touch Submit Canceling a print job Printing information pages For Macintosh users Copying using the ADF CopyingMaking copies Making a quick copy Copying using the scanner glass Copying photosCopying on specialty media Copying on transparencies Customizing copy settings Copying on letterheadCopying to a different size Making copies using paper from a selected tray Copying different paper sizesExample 1 Copying on mixed paper sizes Example 2 Copying on a single paper size Copying on both sides of the paper duplexing Reducing or enlarging copiesCopy to Letter Copy It Adjusting copy quality Collating copies Placing separator sheets between copies Copying multiple pages onto a single sheetCopy Advanced Options Separator Sheets Select one of the following Creating a custom copy job Canceling a copy job Placing information on copiesPlacing a header or footer on pages Placing an overlay message on each Understanding the copy options Content Using the advanced optionsCollate Copies Setting up the printer to e-mail Setting up the e-mail functionConfiguring e‑mail settings Click Settings E-mail/FTP Settings E-mail Settings Creating an e-mail shortcut using the Embedded Web Server Creating an e-mail shortcut using the printer control panelClick Settings Creating an e-mail shortcut Sending an e-mail using the printer control panel Sending an e‑mail using a shortcut numberMailing a document Mailing 102 Customizing e-mail settings Sending an e‑mail using the address bookAdding e-mail subject and message information Changing the output file type Canceling an e-mail Understanding the e-mail options Resolution Send AsMailing 105 Setup Scan PreviewMailing 106 Setting up the printer to fax FaxingFaxing 107 Initial fax setup Using the printer control panel for fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax Setup Setup 1 Printer is connected to a dedicated fax line Tips for this setupChoosing a fax connection Scenario 1 Standard telephone line Faxing 110 Connected to the same telephone wall jack Faxing 111 Connected to different wall jacks Faxing 112 Scenario 2 Digital Subscriber Line DSL Faxing 113 Scenario 3 VoIP telephone service Faxing 114 Setup 1 Printer is connected directly to a cable modem Faxing 115 Faxing 116 Part name Part number Lexmark adapter plug 40X8519 Page Connecting the printer to a wall jack in Germany Faxing 119 Connecting to a distinctive ring service Setting the outgoing fax name and numberSettings Fax Settings Analog Fax Setup Answer On Setting the date and time Configuring the printer to observe daylight saving timeSending a fax using the printer control panel Sending a fax Sending a fax using the computer Sending a fax using a shortcut numberFax tab Enable fax Sending a fax using the address book Sending a fax at a scheduled time Customizing fax settings Changing the fax resolutionClick Settings Manage Shortcuts Fax Shortcut Setup Creating shortcuts Click Settings Reports Click Fax Job Log or Fax Call Log Making a fax lighter or darkerViewing a fax log Blocking junk faxes Canceling an outgoing fax Click Settings Fax Settings Analog Fax Setup Holding FaxesHolding and forwarding faxes Holding faxes Click Settings Fax Settings Understanding the fax optionsForwarding a fax Off Always On Manual Scheduled Delayed Send This option lets you send a fax at a later time or date Faxing 129 Using Scan to Network Creating an FTP shortcut using the Embedded Web ServerScanning Scanning to an FTP address Creating an FTP shortcut using the printer control panel Scanning to an FTP address using the printer control panelScanning to an FTP address using a shortcut number Scanning an FTP using the address book Scanning to a computer using the Embedded Web Server Select your scan settings, and then click NextScanning to a computer or flash drive Click Scan Profile Create Scan Profile Setting up Scan to Computer Scanning to a flash drive Scanning 134 Select your printer from the listClick Next Close Using the ScanBack Utility Understanding the scan optionsScanning 135 Held jobs Profiles and Apps select your scan profile Scanning 136 Scanning 137 Settings Help Manage Shortcuts Option Card Menu3 Understanding the printer m enusMenus list Understanding the printer menus 138 Default Source menu Paper menuPaper Size/Type menu Understanding the printer menus 139 Understanding the printer menus 140 Tray x TypeMultipurpose Feeder Size Understanding the printer menus 141 Multipurpose Feeder TypeManual Paper Size Configure MP menu Understanding the printer menus 142 Substitute Size menu Paper Texture menuUnderstanding the printer menus 143 Paper Weight menu Understanding the printer menus 144 Understanding the printer menus 145 Paper Loading menu Understanding the printer menus 146 Custom Types menu Custom Names menuUnderstanding the printer menus 147 Use Custom Name Universal Setup menu Custom Scan Sizes menuUnderstanding the printer menus 148 Reports Menu Reports menuUnderstanding the printer menus 149 Network/Ports menu Active NIC menuStandard Network or Network x menu Understanding the printer menus 150 To access the menu, navigate to either of the following Understanding the printer menus 151 Network Card menu TCP/IP menuUnderstanding the printer menus 152 IPv6 menu Understanding the printer menus 153 Wireless menu Understanding the printer menus 154 AppleTalk menu Standard USB menuActivate View Name Understanding the printer menus 156 USB BufferJob Buffering ENA Address Smtp Setup menu Understanding the printer menus 157 Edit Security Setups menu Security menuUnderstanding the printer menus 158 Miscellaneous Security Settings menu Edit Access ControlsLogin Restrictions Security Reset Jumper Confidential Print menu Understanding the printer menus 160 Erase Temporary Data Files menu Security Audit Log menuUnderstanding the printer menus 161 Set Date/Time menu Understanding the printer menus 162 Settings menu General Settings menuUnderstanding the printer menus 163 Quiet Mode Run Initial setupUnderstanding the printer menus 164 ADF Loaded Beep Understanding the printer menus 165 KeyboardPaper Sizes Scan to PC Port Range Understanding the printer menus 166 Displayed Information Understanding the printer menus 167 Home screen customizationDate Format Time Format Understanding the printer menus 168 Understanding the printer menus 169 Understanding the printer menus 170 Error Recovery Print RecoveryUnderstanding the printer menus 171 Press Sleep Button Copy Settings menu Understanding the printer menus 172 Understanding the printer menus 173 Understanding the printer menus 174 Understanding the printer menus 175 Fax Settings menu Fax Mode Analog Fax Setup menuUnderstanding the printer menus 176 Understanding the printer menus 177 Resolution Understanding the printer menus 178Fax Cover Understanding the printer menus 179 Dial Prefix Understanding the printer menus 180 Understanding the printer menus 181 Understanding the printer menus 182 Understanding the printer menus 183 ‑mail Settings menu Ringer Volume‑mail Server Setup Understanding the printer menus 184 Understanding the printer menus 185 FormatColor Text Default Text/Photo DefaultUnderstanding the printer menus 186 Orientation Photo Default Understanding the printer menus 187‑mail images sent as Use Multi ‑Page Tiff Understanding the printer menus 188 Color Balance FTP Settings menu Understanding the printer menus 189Use cc/bcc Understanding the printer menus 190 Understanding the printer menus 191 FTP bit DepthFile Name Understanding the printer menus 192 Scan Settings Flash Drive menuUnderstanding the printer menus 193 Understanding the printer menus 194 Understanding the printer menus 195 Print Settings Understanding the printer menus 196Copies Duplex Binding Print Settings Setup menuUnderstanding the printer menus 197 Use Printer Language Set the printer language PCL Emulation Understanding the printer menus 198 Job WaitingPrint Area Download Target Finishing menu Understanding the printer menus 199Print All Order Understanding the printer menus 200 Separator SourceStaple Job Quality menu Job Accounting menu Understanding the printer menus 202 Utilities menu Understanding the printer menus 203 XPS menu PostScript menuUnderstanding the printer menus 204 PCL Emul menu Understanding the printer menus 205 Understanding the printer menus 206 Tray Renumber Html menu Understanding the printer menus 207 Image menu Understanding the printer menus 208 Help menu Understanding the printer menus 209Menu item Description Saving money and the environment Saving paper and tonerConserving supplies Using Eco‑Mode Click Settings General Settings Eco‑Mode select a settingClick Settings General Settings Quiet Mode select a setting Saving energy Adjusting Sleep mode Click Settings General Settings TimeoutsSettings General Settings Timeouts Sleep Mode Saving money and the environment 212 Using Hibernate Mode Setting Hibernate TimeoutClick Settings General Settings Sleep Button Settings Saving money and the environment 213 Using Schedule Power Modes Adjusting the brightness of the displaySettings General Settings Timeouts Hibernate Timeout Click Settings General Settings Schedule Power Modes Settings General Settings Screen Brightness RecyclingRecycling Lexmark products Recycling Lexmark packaging Securing the printer Statement of VolatilityErasing volatile memory Disposing of a printer hard disk Using the printer control panel Touch Wipe All SettingsTouch Back Exit Config Menu Erasing non‑volatile memory Configuring printer hard disk encryption Using the Embedded Web ServerClick Settings Security Disk Encryption Touch Disk Encryption Enable Finding printer security information Lexmark security Web Cleaning the printer parts Cleaning the printerMaintaining the printer Maintaining the printer 220 Cleaning the scanner glass Maintaining the printer 221Close the scanner cover Using genuine Lexmark parts and supplies Checking the status of parts and suppliesEstimated number of remaining pages Ordering supplies Ordering toner cartridges Ordering an imaging unitMaintaining the printer 223 Return Program cartridge Ordering a maintenance kit Storing suppliesOrdering staple cartridges Ordering an ADF separator roller Replacing supplies Replacing the toner cartridgeMaintaining the printer 225 Replacing the imaging unit Page Page Replacing the staple cartridge Maintaining the printer 229Page Moving the printer Before moving the printerMoving the printer to another location Shipping the printer Finding advanced networking and administrator information Setting up e‑mail alertsManaging the printer Checking the virtual display Click Settings Print Settings Supply Notifications Notification Description Restoring factory default settings Settings General Settings Factory Defaults Restore NowManaging the printer 234 Clearing jams Avoiding jamsLoad paper properly Clearing jams 235 Understanding jam messages and locations Use recommended paper Jam access area Printer control panel message What to do Clearing jams 237 ‑page jam, open automatic feeder top cover y.xx ‑page jam, clear standard bin y.xxClearing jams 238 ‑page jam, open rear door y.xx Clearing jams 239 ‑page jam, open front door y.xx Page Page ‑page jam, remove tray 1 to clear duplex y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open tray x y.xx Page Paper jam in the finisher bin Clearing jams 247 Paper jam in the finisher rear door Page Staple jam in the finisher Page Page Troubleshooting Understanding the printer messagesCartridge, imaging unit mismatch 41.xy Cartridge low 88.xy Cartridge nearly low 88.xy Cartridge very low, x estimated pages remain 88.xyChange paper source to custom type name load orientation Change paper source to custom string load orientation Check tray x connection Close rear doorClose finisher rear door Close front door Configuration change, some held jobs were not restored Complex page, some data may not have printedDefective flash detected Disk full Error reading USB drive. Remove USB Error reading USB hub. Remove hubFax partition inoperative. Contact system administrator Fax Station Name not set up. Contact system administrator Imaging unit nearly low 84.xy Imaging unit very low, x estimated pages remain 84.xyIncompatible tray x Incorrect paper size, open paper source Insufficient memory, some held jobs will not be restored Insufficient memory to support Resource Save featureInsufficient memory, some Held Jobs were deleted Load paper source with custom type name paper orientation Troubleshooting 260 Load Manual Feeder with custom type name paper orientationLoad Manual Feeder with custom string paper orientation Load Manual Feeder with paper size paper orientation Maintenance kit low 80.xy Maintenance kit nearly low 80.xyMaintenance kit very low, x estimated pages remain 80.xy Network x software error No analog phone line connected to modem, fax is disabled Non‑Lexmark supply type, see User’s Guide 33.xyNot enough free space in flash memory for resources Paper changes needed Parallel port x disabled Printer had to restart. Last job may be incompleteRemove defective disk Remove paper from standard output bin Reinstall missing or unresponsive cartridge 31.xy Reinstall missing or unresponsive imaging unit 31.xyTroubleshooting 264 Replace unsupported cartridge 32.xy Restore held jobs? Scanner disabled by adminSerial port x disabled Replace unsupported imaging unit 32.xy Smtp server not set up. Contact system administrator Some held jobs were not restoredStandard network software error Standard USB port disabled USB port x disabled Weblink server not set up. Contact system administratorToo many trays attached Unformatted flash detected Solving printer problems Basic printer problemsTroubleshooting 268 Printer is not responding Troubleshooting 269 Option problems Troubleshooting 270Printer display is blank Cannot detect internal option Tray problems Troubleshooting 271Action Yes Step Problem is solved Go to step Step Problem is solved. Go to step Internal Solutions Port does not operate correctly Troubleshooting 272Cannot detect memory card USB/parallel interface card does not operate correctly Paper feed problems Troubleshooting 273Action Yes Step Go to step Problem is solved Paper frequently jams Solving print problems Printing problemsTroubleshooting 274 Paper jam message remains after jam is cleared Error message about reading the flash drive appears Troubleshooting 275Print jobs do not print Troubleshooting 276 Troubleshooting 277 Confidential and other held jobs do not printFor Windows users For Macintosh users Troubleshooting 278 Settings General SettingsSettings General Settings Print Recovery Page Protect Off Print job takes longer than expected Troubleshooting 279 Job prints from the wrong tray or on the wrong paperIncorrect characters print Troubleshooting 280 Tray linking does not workLarge jobs do not collate Print quality problems Troubleshooting 281Unexpected page breaks occur Characters have jagged or uneven edges Troubleshooting 282 Printer is printing blank pages Troubleshooting 283 Clipped pages or images Prints on color transparencies appear dark when projected Troubleshooting 284Shadow images appear on prints Troubleshooting 285 Gray background on prints Troubleshooting 286 Incorrect margins on prints Troubleshooting 287 Paper curl Troubleshooting 288 Print irregularities Troubleshooting 289 Repeating defects appear on prints Troubleshooting 290 Print is too dark Troubleshooting 291 Print is too light Troubleshooting 292 Skewed print Troubleshooting 293 Printer is printing solid black pages Troubleshooting 294 Transparency print quality is poorStreaked horizontal lines appear on prints Troubleshooting 295 Streaked vertical lines appear on prints Troubleshooting 296 Horizontal voids appear on prints Troubleshooting 297 Vertical voids appear on prints Toner specks appear on prints Toner fog or background shading appears on prints Solving copy problems Troubleshooting 299Toner rubs off Uneven print density Copier does not respond Scanner unit does not close Troubleshooting 301 Poor copy quality Troubleshooting 302 Partial document or photo copies Solving fax problems Fax and e-mail functions are not set upTroubleshooting 303 Settings General Settings Run initial setup Yes Troubleshooting 304 Caller ID is not shownCannot send or receive a fax Troubleshooting 305 Troubleshooting 306 Can send but not receive faxes Yes Problem is solved Go to step 307 Troubleshooting 308 Click Settings Fax Settings Analog Fax SetupReceived fax has poor print quality Solving scanner problems Troubleshooting 309Scanner does not respond Troubleshooting 310 Scan job was not successfulStep Change the file name. Go to step Existing file check box Troubleshooting 311 Scanning takes too long or freezes the computer Troubleshooting 312 Poor scanned image quality Troubleshooting 313 Partial document or photo scansCannot scan from a computer Solving home screen applications problems An application error has occurredTroubleshooting 314 Click Settings Apps Apps Management System tab Log Troubleshooting 315 Contacting customer supportTech Library Mail Product information Edition notice316 May Trademarks Noise emission levels317 Temperature information Product disposal318 Meter average sound pressure, dBA Static sensitivity notice Laser noticeLaser advisory label 319 Power consumption Product power consumptionMode Description Power consumption Watts 320 Industry Canada compliance statement Avis de conformité aux normes de l’industrie du Canada Licensing notices European Community EC directives conformityRegulatory notices for telecommunication terminal equipment 322 323 324 Using this product in Switzerland Japanese telecom noticeUtilisation de ce produit en Suisse Verwendung dieses Produkts in der Schweiz Regulatory notices for wireless products Modular component noticeExposure to radio frequency radiation Industry Canada Canada Taiwan NCC RF notice statement Industry Canada Canada327 328 ΤΗΣ Οδηγιασ 1999/5/ΕΚ Patent acknowledgment 329 Limited warranty Lexmark International, Inc., Lexington, KY330 Limited warranty service Extent of limited warranty331 Limitation of liability Additional rights332 Symbols 250‑sheet tray installing 44 550‑sheet tray installingIndex NumericsPage Page FTP Page Page Page Page Page Page Page Index 344 XPS menu