Troubleshooting

253

Troubleshooting

“Understanding the printer messages” on page 253

“Solving printer problems” on page 268

“Solving print problems” on page 274

“Solving copy problems” on page 299

“Solving fax problems” on page 303

“Solving scanner problems” on page 309

“Solving home screen applications problems” on page 314

“Embedded Web Server does not open” on page 314

“Contacting customer support” on page 315

Understanding the printer messages

Cartridge, imaging unit mismatch [41.xy]

Install a toner cartridge that matches the region number of the printer. x indicates the value of the printer region. y indicates the value of the cartridge region. x and y can have the following values:

List of printer and toner cartridge regions

 

Region number

Region

 

 

 

 

0

Global

 

 

 

 

1

United States, Canada

 

 

 

 

2

European Economic Area (EEA), Switzerland

 

 

 

 

3

Asia Pacific, Australia, New Zealand

 

 

 

 

4

Latin America

 

 

 

 

5

Africa, Middle East, rest of Europe

 

 

 

 

9

Invalid region

 

 

 

Notes:

The x and y values are the .xy of the error code shown on the printer control panel.

The x and y values must match for printing to continue.

Cartridge low [88.xy]

You may need to order a replacement toner cartridge. If necessary, touch Continue on the printer control panel to clear the message and continue printing.

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Lexmark MX611DHE, 35S6701 manual Troubleshooting, Understanding the printer messages, Cartridge, imaging unit mismatch 41.xy