Lexmark 35S3332, 35S6701, 34TT016, MX611DHE, MX611DE instruction

Clearing jams

246

1

2Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.

3Insert the tray.

4From the printer control panel, touch Done to clear the message and continue printing.

Image 246

Lexmark 35S3332, 35S6701, 34TT016, MX611DHE, MX611DE manual

Contents

Users Guide May Contents Printing Loading paper and specialty mediaPaper and specialty media guide Copying Understanding the printer menus 138 Faxing 107Scanning 130 Saving money and the environment 210 Managing the printer 232 Troubleshooting 253Maintaining the printer 220 Clearing jams 235 316 Index 333 Safety information Safety informationPage Learning about the printer Learning about the printerFinding information about the printer What are you looking for? Find it here Selecting a location for the printer Other countries and regions-See the printed Printer configurations Basic model Using the Embedded Web Server Configured model Using the scanner glass Using the ADF and scanner glassUsing the ADF Understanding the basic functions of the scanner Using the printer control panel Understanding the printer control panelUnderstanding the printer control panel Sleep button light Printer status Indicator light Printer statusUnderstanding the home screen Touch Features Feature Description Using the touch-screen buttons Touch Accept Save a settingOther touch-screen buttons Understanding the printer control panel For Windows users Setting up and using the home screen applicationsFinding the IP address of the computer For Macintosh users Finding the IP address of the printer Accessing the Embedded Web ServerClick Settings General Settings Home screen customization Customizing the home screen Activating the home screen applications Setting up Forms and FavoritesUnderstanding the different applications Finding information about the home screen applications Setting up Card Copy Click Settings Apps Apps Management Forms and FavoritesClick Settings Apps Apps Management Card Copy Using MyShortcut Setting up Multi Send Setting up Scan to Network Click Settings Apps Apps Management Multi SendUseTo Setting up Remote Operator Panel Exporting and importing a configurationClick Settings Remote Operator Panel Settings Click Submit Additional printer setup Installing internal optionsAvailable internal options Accessing the controller board Installing a memory card Close the shield, and then the access doorPage Installing an optional card Installing an Internal Solutions Port Page Long ISP cable Page Page Page Page Installing a printer hard disk Page Page Removing a printer hard disk Installing hardware options Order of installationInstalling optional trays Page Page Attaching cables Line port Setting up the printer software Installing the printer softwareMacintosh Windows Click Update Now ‑ Ask PrinterUpdating available options in the printer driver Windows 7 or earlier Networking Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network For Windows users For Macintosh users Select Ethernet connection, and then click ContinueClick + Preparing to set up the printer on a wireless network Network/Ports Active NIC Auto Submit Connecting the printer using the Wireless Setup WizardSelect a wireless connection setup From the printer control panel, navigate to Using the Push Button Configuration method Using the Personal Identification Number PIN method For Windows users Setting up serial printing Click Continue Finish Printing a network setup Verifying printer setupPrinting a menu settings Reports Menu Settings Loading paper and specialty media Setting the paper size and typeConfiguring Universal paper settings Loading traysPage LG Lltr A4 Exec Page One ‑sided printing Two ‑sided duplex printing Loading the multipurpose feeder Page Page Page Page Using the standard bin and paper stop Linking and unlinking trays Using the Embedded Web ServerLinking and unlinking trays Creating a custom name for a paper type Click Settings Paper Menu Custom Types Configuring a custom nameUsing the printer control panel Assigning a custom paper type Select a custom name you want to configure, and then touch Paper Menu Custom Types Tips on using transparencies Using specialty mediaTips on using letterhead Tips on using envelopesPage Paper characteristics Paper guidelines Selecting paper Fiber contentUnacceptable paper Selecting preprinted forms and letterhead Using recycled paper and other office papers Storing paper Supported paper sizes, types, and weights Scanner Duplex 550 ‑sheet tray Feeder Glass ModeSupported paper sizes Supported paper types and weights Paper type Standard 250 ‑ or Multipurpose Duplex mode Paper size Dimensions Staple finisher Supported paper sizes X 9.8 Supported paper types and weightsPaper and specialty media guide Paper type Staple finisher Printing forms and a document Adjusting toner darknessPrinting Printing forms Printing from a flash drive or mobile device Click Settings Print Settings Quality Menu Toner DarknessSettings Print Settings Quality Menu Toner Darkness Printing from a flash drivePage Printing confidential and other held jobs Storing print jobs in the printerRecommended flash drives File type Modifying confidential print settings Printing confidential and other held jobsPrinting Touch Submit Canceling a print job Printing information pages For Macintosh users Making copies Copying using the ADFCopying Making a quick copy Copying on specialty media Copying using the scanner glassCopying photos Copying on transparencies Customizing copy settings Copying on letterheadCopying to a different size Example 1 Copying on mixed paper sizes Making copies using paper from a selected trayCopying different paper sizes Example 2 Copying on a single paper size Copying on both sides of the paper duplexing Reducing or enlarging copiesCopy to Letter Copy It Adjusting copy quality Collating copies Copy Advanced Options Separator Sheets Placing separator sheets between copiesCopying multiple pages onto a single sheet Select one of the following Creating a custom copy job Placing a header or footer on pages Canceling a copy jobPlacing information on copies Placing an overlay message on each Understanding the copy options Collate ContentUsing the advanced options Copies Configuring e‑mail settings Setting up the printer to e-mailSetting up the e-mail function Click Settings E-mail/FTP Settings E-mail Settings Click Settings Creating an e-mail shortcut using the Embedded Web ServerCreating an e-mail shortcut using the printer control panel Creating an e-mail shortcut Mailing a document Sending an e-mail using the printer control panelSending an e‑mail using a shortcut number Mailing 102 Adding e-mail subject and message information Customizing e-mail settingsSending an e‑mail using the address book Changing the output file type Canceling an e-mail Understanding the e-mail options Resolution Send AsMailing 105 Setup Scan PreviewMailing 106 Setting up the printer to fax FaxingFaxing 107 Using the Embedded Web Server for fax setup Initial fax setupUsing the printer control panel for fax setup Click Settings Fax Settings Analog Fax Setup Choosing a fax connection Setup 1 Printer is connected to a dedicated fax lineTips for this setup Scenario 1 Standard telephone line Faxing 110 Connected to the same telephone wall jack Faxing 111 Connected to different wall jacks Faxing 112 Scenario 2 Digital Subscriber Line DSL Faxing 113 Scenario 3 VoIP telephone service Faxing 114 Setup 1 Printer is connected directly to a cable modem Faxing 115 Faxing 116 Part name Part number Lexmark adapter plug 40X8519 Page Connecting the printer to a wall jack in Germany Faxing 119 Connecting to a distinctive ring service Setting the outgoing fax name and numberSettings Fax Settings Analog Fax Setup Answer On Sending a fax using the printer control panel Setting the date and timeConfiguring the printer to observe daylight saving time Sending a fax Sending a fax using the computer Sending a fax using a shortcut numberFax tab Enable fax Sending a fax using the address book Sending a fax at a scheduled time Click Settings Manage Shortcuts Fax Shortcut Setup Customizing fax settingsChanging the fax resolution Creating shortcuts Viewing a fax log Click Settings Reports Click Fax Job Log or Fax Call LogMaking a fax lighter or darker Blocking junk faxes Holding and forwarding faxes Canceling an outgoing faxClick Settings Fax Settings Analog Fax Setup Holding Faxes Holding faxes Forwarding a fax Click Settings Fax SettingsUnderstanding the fax options Off Always On Manual Scheduled Delayed Send This option lets you send a fax at a later time or date Faxing 129 Scanning Using Scan to NetworkCreating an FTP shortcut using the Embedded Web Server Scanning to an FTP address Scanning to an FTP address using a shortcut number Creating an FTP shortcut using the printer control panelScanning to an FTP address using the printer control panel Scanning an FTP using the address book Scanning to a computer or flash drive Scanning to a computer using the Embedded Web ServerSelect your scan settings, and then click Next Click Scan Profile Create Scan Profile Setting up Scan to Computer Scanning to a flash drive Scanning 134 Select your printer from the listClick Next Close Scanning 135 Using the ScanBack UtilityUnderstanding the scan options Held jobs Profiles and Apps select your scan profile Scanning 136 Scanning 137 Menus list Settings Help Manage Shortcuts Option Card Menu3Understanding the printer m enus Understanding the printer menus 138 Paper Size/Type menu Default Source menuPaper menu Understanding the printer menus 139 Understanding the printer menus 140 Tray x TypeMultipurpose Feeder Size Understanding the printer menus 141 Multipurpose Feeder TypeManual Paper Size Configure MP menu Understanding the printer menus 142 Substitute Size menu Paper Texture menuUnderstanding the printer menus 143 Paper Weight menu Understanding the printer menus 144 Understanding the printer menus 145 Paper Loading menu Understanding the printer menus 146 Understanding the printer menus 147 Custom Types menuCustom Names menu Use Custom Name Universal Setup menu Custom Scan Sizes menuUnderstanding the printer menus 148 Reports Menu Reports menuUnderstanding the printer menus 149 Standard Network or Network x menu Network/Ports menuActive NIC menu Understanding the printer menus 150 To access the menu, navigate to either of the following Understanding the printer menus 151 Network Card menu TCP/IP menuUnderstanding the printer menus 152 IPv6 menu Understanding the printer menus 153 Wireless menu Understanding the printer menus 154 Activate AppleTalk menuStandard USB menu View Name Job Buffering Understanding the printer menus 156USB Buffer ENA Address Smtp Setup menu Understanding the printer menus 157 Edit Security Setups menu Security menuUnderstanding the printer menus 158 Login Restrictions Miscellaneous Security Settings menuEdit Access Controls Security Reset Jumper Confidential Print menu Understanding the printer menus 160 Erase Temporary Data Files menu Security Audit Log menuUnderstanding the printer menus 161 Set Date/Time menu Understanding the printer menus 162 Settings menu General Settings menuUnderstanding the printer menus 163 Understanding the printer menus 164 Quiet ModeRun Initial setup ADF Loaded Beep Paper Sizes Understanding the printer menus 165Keyboard Scan to PC Port Range Understanding the printer menus 166 Displayed Information Date Format Understanding the printer menus 167Home screen customization Time Format Understanding the printer menus 168 Understanding the printer menus 169 Understanding the printer menus 170 Understanding the printer menus 171 Error RecoveryPrint Recovery Press Sleep Button Copy Settings menu Understanding the printer menus 172 Understanding the printer menus 173 Understanding the printer menus 174 Understanding the printer menus 175 Fax Settings menu Fax Mode Analog Fax Setup menuUnderstanding the printer menus 176 Understanding the printer menus 177 Resolution Understanding the printer menus 178Fax Cover Understanding the printer menus 179 Dial Prefix Understanding the printer menus 180 Understanding the printer menus 181 Understanding the printer menus 182 Understanding the printer menus 183 ‑mail Server Setup ‑mail Settings menuRinger Volume Understanding the printer menus 184 Understanding the printer menus 185 FormatColor Understanding the printer menus 186 Text DefaultText/Photo Default Orientation ‑mail images sent as Photo DefaultUnderstanding the printer menus 187 Use Multi ‑Page Tiff Understanding the printer menus 188 Color Balance FTP Settings menu Understanding the printer menus 189Use cc/bcc Understanding the printer menus 190 Understanding the printer menus 191 FTP bit DepthFile Name Understanding the printer menus 192 Scan Settings Flash Drive menuUnderstanding the printer menus 193 Understanding the printer menus 194 Understanding the printer menus 195 Copies Print SettingsUnderstanding the printer menus 196 Duplex Binding Understanding the printer menus 197 Print SettingsSetup menu Use Printer Language Set the printer language PCL Emulation Print Area Understanding the printer menus 198Job Waiting Download Target Finishing menu Understanding the printer menus 199Print All Order Understanding the printer menus 200 Separator SourceStaple Job Quality menu Job Accounting menu Understanding the printer menus 202 Utilities menu Understanding the printer menus 203 XPS menu PostScript menuUnderstanding the printer menus 204 PCL Emul menu Understanding the printer menus 205 Understanding the printer menus 206 Tray Renumber Html menu Understanding the printer menus 207 Image menu Understanding the printer menus 208 Help menu Understanding the printer menus 209Menu item Description Saving money and the environment Saving paper and tonerConserving supplies Click Settings General Settings Quiet Mode select a setting Using Eco‑ModeClick Settings General Settings Eco‑Mode select a setting Saving energy Settings General Settings Timeouts Sleep Mode Adjusting Sleep modeClick Settings General Settings Timeouts Saving money and the environment 212 Click Settings General Settings Sleep Button Settings Using Hibernate ModeSetting Hibernate Timeout Saving money and the environment 213 Settings General Settings Timeouts Hibernate Timeout Using Schedule Power ModesAdjusting the brightness of the display Click Settings General Settings Schedule Power Modes Recycling Lexmark products Settings General Settings Screen BrightnessRecycling Recycling Lexmark packaging Erasing volatile memory Securing the printerStatement of Volatility Disposing of a printer hard disk Touch Back Exit Config Menu Using the printer control panelTouch Wipe All Settings Erasing non‑volatile memory Click Settings Security Disk Encryption Configuring printer hard disk encryptionUsing the Embedded Web Server Touch Disk Encryption Enable Finding printer security information Lexmark security Web Maintaining the printer Cleaning the printer partsCleaning the printer Maintaining the printer 220 Cleaning the scanner glass Maintaining the printer 221Close the scanner cover Estimated number of remaining pages Using genuine Lexmark parts and suppliesChecking the status of parts and supplies Ordering supplies Maintaining the printer 223 Ordering toner cartridgesOrdering an imaging unit Return Program cartridge Ordering staple cartridges Ordering a maintenance kitStoring supplies Ordering an ADF separator roller Replacing supplies Replacing the toner cartridgeMaintaining the printer 225 Replacing the imaging unit Page Page Replacing the staple cartridge Maintaining the printer 229Page Moving the printer to another location Moving the printerBefore moving the printer Shipping the printer Managing the printer Finding advanced networking and administrator informationSetting up e‑mail alerts Checking the virtual display Click Settings Print Settings Supply Notifications Notification Description Restoring factory default settings Settings General Settings Factory Defaults Restore NowManaging the printer 234 Load paper properly Clearing jamsAvoiding jams Clearing jams 235 Understanding jam messages and locations Use recommended paper Jam access area Printer control panel message What to do Clearing jams 237 ‑page jam, open automatic feeder top cover y.xx ‑page jam, clear standard bin y.xxClearing jams 238 ‑page jam, open rear door y.xx Clearing jams 239 ‑page jam, open front door y.xx Page Page ‑page jam, remove tray 1 to clear duplex y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open tray x y.xx Page Paper jam in the finisher bin Clearing jams 247 Paper jam in the finisher rear door Page Staple jam in the finisher Page Page Cartridge, imaging unit mismatch 41.xy TroubleshootingUnderstanding the printer messages Cartridge low 88.xy Change paper source to custom type name load orientation Cartridge nearly low 88.xyCartridge very low, x estimated pages remain 88.xy Change paper source to custom string load orientation Close finisher rear door Check tray x connectionClose rear door Close front door Defective flash detected Configuration change, some held jobs were not restoredComplex page, some data may not have printed Disk full Fax partition inoperative. Contact system administrator Error reading USB drive. Remove USBError reading USB hub. Remove hub Fax Station Name not set up. Contact system administrator Incompatible tray x Imaging unit nearly low 84.xyImaging unit very low, x estimated pages remain 84.xy Incorrect paper size, open paper source Insufficient memory, some Held Jobs were deleted Insufficient memory, some held jobs will not be restoredInsufficient memory to support Resource Save feature Load paper source with custom type name paper orientation Load Manual Feeder with custom string paper orientation Troubleshooting 260Load Manual Feeder with custom type name paper orientation Load Manual Feeder with paper size paper orientation Maintenance kit very low, x estimated pages remain 80.xy Maintenance kit low 80.xyMaintenance kit nearly low 80.xy Network x software error Not enough free space in flash memory for resources No analog phone line connected to modem, fax is disabledNon‑Lexmark supply type, see User’s Guide 33.xy Paper changes needed Remove defective disk Parallel port x disabledPrinter had to restart. Last job may be incomplete Remove paper from standard output bin Troubleshooting 264 Reinstall missing or unresponsive cartridge 31.xyReinstall missing or unresponsive imaging unit 31.xy Replace unsupported cartridge 32.xy Serial port x disabled Restore held jobs?Scanner disabled by admin Replace unsupported imaging unit 32.xy Standard network software error Smtp server not set up. Contact system administratorSome held jobs were not restored Standard USB port disabled Too many trays attached USB port x disabledWeblink server not set up. Contact system administrator Unformatted flash detected Troubleshooting 268 Solving printer problemsBasic printer problems Printer is not responding Troubleshooting 269 Printer display is blank Option problemsTroubleshooting 270 Cannot detect internal option Action Yes Step Problem is solved Go to step Tray problemsTroubleshooting 271 Step Problem is solved. Go to step Cannot detect memory card Internal Solutions Port does not operate correctlyTroubleshooting 272 USB/parallel interface card does not operate correctly Action Yes Step Go to step Problem is solved Paper feed problemsTroubleshooting 273 Paper frequently jams Troubleshooting 274 Solving print problemsPrinting problems Paper jam message remains after jam is cleared Error message about reading the flash drive appears Troubleshooting 275Print jobs do not print Troubleshooting 276 For Windows users Troubleshooting 277Confidential and other held jobs do not print For Macintosh users Settings General Settings Print Recovery Page Protect Off Troubleshooting 278Settings General Settings Print job takes longer than expected Troubleshooting 279 Job prints from the wrong tray or on the wrong paperIncorrect characters print Troubleshooting 280 Tray linking does not workLarge jobs do not collate Unexpected page breaks occur Print quality problemsTroubleshooting 281 Characters have jagged or uneven edges Troubleshooting 282 Printer is printing blank pages Troubleshooting 283 Clipped pages or images Prints on color transparencies appear dark when projected Troubleshooting 284Shadow images appear on prints Troubleshooting 285 Gray background on prints Troubleshooting 286 Incorrect margins on prints Troubleshooting 287 Paper curl Troubleshooting 288 Print irregularities Troubleshooting 289 Repeating defects appear on prints Troubleshooting 290 Print is too dark Troubleshooting 291 Print is too light Troubleshooting 292 Skewed print Troubleshooting 293 Printer is printing solid black pages Troubleshooting 294 Transparency print quality is poorStreaked horizontal lines appear on prints Troubleshooting 295 Streaked vertical lines appear on prints Troubleshooting 296 Horizontal voids appear on prints Troubleshooting 297 Vertical voids appear on prints Toner specks appear on prints Toner fog or background shading appears on prints Toner rubs off Solving copy problemsTroubleshooting 299 Uneven print density Copier does not respond Scanner unit does not close Troubleshooting 301 Poor copy quality Troubleshooting 302 Partial document or photo copies Troubleshooting 303 Solving fax problemsFax and e-mail functions are not set up Settings General Settings Run initial setup Yes Troubleshooting 304 Caller ID is not shownCannot send or receive a fax Troubleshooting 305 Troubleshooting 306 Can send but not receive faxes Yes Problem is solved Go to step 307 Troubleshooting 308 Click Settings Fax Settings Analog Fax SetupReceived fax has poor print quality Solving scanner problems Troubleshooting 309Scanner does not respond Step Change the file name. Go to step Troubleshooting 310Scan job was not successful Existing file check box Troubleshooting 311 Scanning takes too long or freezes the computer Troubleshooting 312 Poor scanned image quality Troubleshooting 313 Partial document or photo scansCannot scan from a computer Troubleshooting 314 Solving home screen applications problemsAn application error has occurred Click Settings Apps Apps Management System tab Log Tech Library Troubleshooting 315Contacting customer support Mail 316 Product informationEdition notice May Trademarks Noise emission levels317 318 Temperature informationProduct disposal Meter average sound pressure, dBA Laser advisory label Static sensitivity noticeLaser notice 319 Mode Description Power consumption Watts Power consumptionProduct power consumption 320 Industry Canada compliance statement Avis de conformité aux normes de l’industrie du Canada Regulatory notices for telecommunication terminal equipment Licensing noticesEuropean Community EC directives conformity 322 323 324 Utilisation de ce produit en Suisse Using this product in SwitzerlandJapanese telecom notice Verwendung dieses Produkts in der Schweiz Exposure to radio frequency radiation Regulatory notices for wireless productsModular component notice Industry Canada Canada Taiwan NCC RF notice statement Industry Canada Canada327 328 ΤΗΣ Οδηγιασ 1999/5/ΕΚ Patent acknowledgment 329 Limited warranty Lexmark International, Inc., Lexington, KY330 Limited warranty service Extent of limited warranty331 Limitation of liability Additional rights332 Index Symbols250‑sheet tray installing 44 550‑sheet tray installing NumericsPage Page FTP Page Page Page Page Page Page Page Index 344 XPS menu