Manuals / Lexmark / Computer Equipment / Printer

Lexmark 35S3332 Cleaning the scanner glass, Maintaining the printer 221, Close the scanner cover

Models: 34TT016 MX611DHE 35S3332 MX611DE 35S6701

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Page 221

Maintaining the printer

221

Cleaning the scanner glass

Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images.

1Slightly dampen a soft, lint-free cloth or paper towel with water.

2Open the scanner cover.

3Clean all the areas shown, and then let them dry.

1 White underside of the scanner cover

2Scanner glass

3ADF glass

4 White underside of the ADF cover

4Close the scanner cover.

Image 221

Lexmark 35S3332, 35S6701, 34TT016, MX611DHE Cleaning the scanner glass, Maintaining the printer 221, Close the scanner cover

Contents

May Users Guide Contents Paper and specialty media guide Loading paper and specialty mediaPrinting Copying Scanning 130 Faxing 107Understanding the printer menus 138 Saving money and the environment 210 Maintaining the printer 220 Troubleshooting 253Managing the printer 232 Clearing jams 235 Index 333 316 Safety information Safety informationPage Finding information about the printer Learning about the printerLearning about the printer What are you looking for? Find it here Other countries and regions-See the printed Selecting a location for the printer Printer configurations Basic model Configured model Using the Embedded Web Server Using the ADF Using the ADF and scanner glassUsing the scanner glass Understanding the basic functions of the scanner Understanding the printer control panel Using the printer control panelUnderstanding the printer control panel Understanding the home screen Indicator light Printer statusSleep button light Printer status Touch Feature Description Features Other touch-screen buttons Using the touch-screen buttonsTouch Accept Save a setting Understanding the printer control panel Finding the IP address of the computer Setting up and using the home screen applicationsFor Windows users For Macintosh users Click Settings General Settings Home screen customization Accessing the Embedded Web ServerFinding the IP address of the printer Customizing the home screen Understanding the different applications Setting up Forms and FavoritesActivating the home screen applications Finding information about the home screen applications Click Settings Apps Apps Management Card Copy Setting up Card CopyClick Settings Apps Apps Management Forms and Favorites Setting up Multi Send Using MyShortcut UseTo Setting up Scan to NetworkClick Settings Apps Apps Management Multi Send Click Settings Remote Operator Panel Settings Setting up Remote Operator PanelExporting and importing a configuration Click Submit Available internal options Additional printer setupInstalling internal options Accessing the controller board Close the shield, and then the access door Installing a memory cardPage Installing an optional card Installing an Internal Solutions Port Page Long ISP cable Page Page Page Page Installing a printer hard disk Page Page Removing a printer hard disk Installing optional trays Installing hardware optionsOrder of installation Page Page Line port Attaching cables Macintosh Setting up the printer softwareInstalling the printer software Updating available options in the printer driver Click Update Now ‑ Ask PrinterWindows Windows 7 or earlier Installing the printer on an Ethernet network Preparing to set up the printer on an Ethernet networkNetworking For Windows users Click + For Macintosh usersSelect Ethernet connection, and then click Continue Preparing to set up the printer on a wireless network Select a wireless connection setup Connecting the printer using the Wireless Setup WizardNetwork/Ports Active NIC Auto Submit From the printer control panel, navigate to Using the Personal Identification Number PIN method Using the Push Button Configuration method For Windows users Setting up serial printing Click Continue Finish Printing a menu settings Verifying printer setupPrinting a network setup Reports Menu Settings Configuring Universal paper settings Setting the paper size and typeLoading paper and specialty media Loading traysPage LG Lltr A4 Exec Page One ‑sided printing Two ‑sided duplex printing Loading the multipurpose feeder Page Page Page Page Using the standard bin and paper stop Linking and unlinking trays Using the Embedded Web ServerLinking and unlinking trays Creating a custom name for a paper type Using the printer control panel Configuring a custom nameClick Settings Paper Menu Custom Types Assigning a custom paper type Paper Menu Custom Types Select a custom name you want to configure, and then touch Tips on using letterhead Using specialty mediaTips on using transparencies Tips on using envelopesPage Paper guidelines Paper characteristics Unacceptable paper Fiber contentSelecting paper Selecting preprinted forms and letterhead Storing paper Using recycled paper and other office papers Supported paper sizes Supported paper sizes, types, and weightsScanner Duplex 550 ‑sheet tray Feeder Glass Mode Paper type Standard 250 ‑ or Multipurpose Duplex mode Supported paper types and weights Supported paper sizes Paper size Dimensions Staple finisher Paper and specialty media guide Supported paper types and weightsX 9.8 Paper type Staple finisher Printing Adjusting toner darknessPrinting forms and a document Printing forms Settings Print Settings Quality Menu Toner Darkness Click Settings Print Settings Quality Menu Toner DarknessPrinting from a flash drive or mobile device Printing from a flash drivePage Recommended flash drives File type Printing confidential and other held jobsStoring print jobs in the printer Printing Touch Submit Modifying confidential print settingsPrinting confidential and other held jobs Printing information pages Canceling a print job For Macintosh users Copying Copying using the ADFMaking copies Making a quick copy Copying photos Copying using the scanner glassCopying on specialty media Copying on transparencies Copying to a different size Customizing copy settingsCopying on letterhead Copying different paper sizes Making copies using paper from a selected trayExample 1 Copying on mixed paper sizes Example 2 Copying on a single paper size Copy to Letter Copy It Copying on both sides of the paper duplexingReducing or enlarging copies Collating copies Adjusting copy quality Copying multiple pages onto a single sheet Placing separator sheets between copiesCopy Advanced Options Separator Sheets Select one of the following Creating a custom copy job Placing information on copies Canceling a copy jobPlacing a header or footer on pages Placing an overlay message on each Understanding the copy options Using the advanced options ContentCollate Copies Setting up the e-mail function Setting up the printer to e-mailConfiguring e‑mail settings Click Settings E-mail/FTP Settings E-mail Settings Creating an e-mail shortcut using the printer control panel Creating an e-mail shortcut using the Embedded Web ServerClick Settings Creating an e-mail shortcut Sending an e‑mail using a shortcut number Sending an e-mail using the printer control panelMailing a document Mailing 102 Sending an e‑mail using the address book Customizing e-mail settingsAdding e-mail subject and message information Changing the output file type Understanding the e-mail options Canceling an e-mail Mailing 105 ResolutionSend As Mailing 106 SetupScan Preview Faxing 107 Setting up the printer to faxFaxing Using the printer control panel for fax setup Initial fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax Setup Tips for this setup Setup 1 Printer is connected to a dedicated fax lineChoosing a fax connection Scenario 1 Standard telephone line Connected to the same telephone wall jack Faxing 110 Connected to different wall jacks Faxing 111 Faxing 112 Faxing 113 Scenario 2 Digital Subscriber Line DSL Faxing 114 Scenario 3 VoIP telephone service Faxing 115 Setup 1 Printer is connected directly to a cable modem Faxing 116 Part name Part number Lexmark adapter plug 40X8519 Page Faxing 119 Connecting the printer to a wall jack in Germany Settings Fax Settings Analog Fax Setup Answer On Connecting to a distinctive ring serviceSetting the outgoing fax name and number Configuring the printer to observe daylight saving time Setting the date and timeSending a fax using the printer control panel Sending a fax Fax tab Enable fax Sending a fax using the computerSending a fax using a shortcut number Sending a fax at a scheduled time Sending a fax using the address book Changing the fax resolution Customizing fax settingsClick Settings Manage Shortcuts Fax Shortcut Setup Creating shortcuts Making a fax lighter or darker Click Settings Reports Click Fax Job Log or Fax Call LogViewing a fax log Blocking junk faxes Click Settings Fax Settings Analog Fax Setup Holding Faxes Canceling an outgoing faxHolding and forwarding faxes Holding faxes Understanding the fax options Click Settings Fax SettingsForwarding a fax Off Always On Manual Scheduled This option lets you send a fax at a later time or date Delayed Send Faxing 129 Creating an FTP shortcut using the Embedded Web Server Using Scan to NetworkScanning Scanning to an FTP address Scanning to an FTP address using the printer control panel Creating an FTP shortcut using the printer control panelScanning to an FTP address using a shortcut number Scanning an FTP using the address book Select your scan settings, and then click Next Scanning to a computer using the Embedded Web ServerScanning to a computer or flash drive Click Scan Profile Create Scan Profile Setting up Scan to Computer Click Next Close Scanning to a flash driveScanning 134 Select your printer from the list Understanding the scan options Using the ScanBack UtilityScanning 135 Held jobs Profiles and Apps select your scan profile Scanning 136 Scanning 137 Understanding the printer m enus Settings Help Manage Shortcuts Option Card Menu3Menus list Understanding the printer menus 138 Paper menu Default Source menuPaper Size/Type menu Understanding the printer menus 139 Multipurpose Feeder Size Understanding the printer menus 140Tray x Type Manual Paper Size Understanding the printer menus 141Multipurpose Feeder Type Understanding the printer menus 142 Configure MP menu Understanding the printer menus 143 Substitute Size menuPaper Texture menu Understanding the printer menus 144 Paper Weight menu Understanding the printer menus 145 Understanding the printer menus 146 Paper Loading menu Custom Names menu Custom Types menuUnderstanding the printer menus 147 Use Custom Name Understanding the printer menus 148 Universal Setup menuCustom Scan Sizes menu Understanding the printer menus 149 Reports MenuReports menu Active NIC menu Network/Ports menuStandard Network or Network x menu Understanding the printer menus 150 Understanding the printer menus 151 To access the menu, navigate to either of the following Understanding the printer menus 152 Network Card menuTCP/IP menu Understanding the printer menus 153 IPv6 menu Understanding the printer menus 154 Wireless menu Standard USB menu AppleTalk menuActivate View Name USB Buffer Understanding the printer menus 156Job Buffering ENA Address Understanding the printer menus 157 Smtp Setup menu Understanding the printer menus 158 Edit Security Setups menuSecurity menu Edit Access Controls Miscellaneous Security Settings menuLogin Restrictions Security Reset Jumper Understanding the printer menus 160 Confidential Print menu Understanding the printer menus 161 Erase Temporary Data Files menuSecurity Audit Log menu Understanding the printer menus 162 Set Date/Time menu Understanding the printer menus 163 Settings menuGeneral Settings menu Run Initial setup Quiet ModeUnderstanding the printer menus 164 ADF Loaded Beep Keyboard Understanding the printer menus 165Paper Sizes Scan to PC Port Range Displayed Information Understanding the printer menus 166 Home screen customization Understanding the printer menus 167Date Format Time Format Understanding the printer menus 168 Understanding the printer menus 169 Understanding the printer menus 170 Print Recovery Error RecoveryUnderstanding the printer menus 171 Press Sleep Button Understanding the printer menus 172 Copy Settings menu Understanding the printer menus 173 Understanding the printer menus 174 Understanding the printer menus 175 Understanding the printer menus 176 Fax Settings menuFax Mode Analog Fax Setup menu Understanding the printer menus 177 Fax Cover ResolutionUnderstanding the printer menus 178 Dial Prefix Understanding the printer menus 179 Understanding the printer menus 180 Understanding the printer menus 181 Understanding the printer menus 182 Understanding the printer menus 183 Ringer Volume ‑mail Settings menu‑mail Server Setup Understanding the printer menus 184 Color Understanding the printer menus 185Format Text/Photo Default Text DefaultUnderstanding the printer menus 186 Orientation Understanding the printer menus 187 Photo Default‑mail images sent as Use Multi ‑Page Tiff Color Balance Understanding the printer menus 188 Use cc/bcc FTP Settings menuUnderstanding the printer menus 189 Understanding the printer menus 190 File Name Understanding the printer menus 191FTP bit Depth Understanding the printer menus 192 Understanding the printer menus 193 Scan SettingsFlash Drive menu Understanding the printer menus 194 Understanding the printer menus 195 Understanding the printer menus 196 Print SettingsCopies Duplex Binding Setup menu Print SettingsUnderstanding the printer menus 197 Use Printer Language Set the printer language PCL Emulation Job Waiting Understanding the printer menus 198Print Area Download Target Print All Order Finishing menuUnderstanding the printer menus 199 Staple Job Understanding the printer menus 200Separator Source Quality menu Understanding the printer menus 202 Job Accounting menu Understanding the printer menus 203 Utilities menu Understanding the printer menus 204 XPS menuPostScript menu Understanding the printer menus 205 PCL Emul menu Tray Renumber Understanding the printer menus 206 Understanding the printer menus 207 Html menu Understanding the printer menus 208 Image menu Menu item Description Help menuUnderstanding the printer menus 209 Conserving supplies Saving money and the environmentSaving paper and toner Click Settings General Settings Eco‑Mode select a setting Using Eco‑ModeClick Settings General Settings Quiet Mode select a setting Saving energy Click Settings General Settings Timeouts Adjusting Sleep modeSettings General Settings Timeouts Sleep Mode Saving money and the environment 212 Setting Hibernate Timeout Using Hibernate ModeClick Settings General Settings Sleep Button Settings Saving money and the environment 213 Adjusting the brightness of the display Using Schedule Power ModesSettings General Settings Timeouts Hibernate Timeout Click Settings General Settings Schedule Power Modes Recycling Settings General Settings Screen BrightnessRecycling Lexmark products Recycling Lexmark packaging Statement of Volatility Securing the printerErasing volatile memory Disposing of a printer hard disk Touch Wipe All Settings Using the printer control panelTouch Back Exit Config Menu Erasing non‑volatile memory Using the Embedded Web Server Configuring printer hard disk encryptionClick Settings Security Disk Encryption Touch Disk Encryption Enable Lexmark security Web Finding printer security information Cleaning the printer Cleaning the printer partsMaintaining the printer Maintaining the printer 220 Close the scanner cover Cleaning the scanner glassMaintaining the printer 221 Checking the status of parts and supplies Using genuine Lexmark parts and suppliesEstimated number of remaining pages Ordering supplies Ordering an imaging unit Ordering toner cartridgesMaintaining the printer 223 Return Program cartridge Storing supplies Ordering a maintenance kitOrdering staple cartridges Ordering an ADF separator roller Maintaining the printer 225 Replacing suppliesReplacing the toner cartridge Replacing the imaging unit Page Page Maintaining the printer 229 Replacing the staple cartridgePage Before moving the printer Moving the printerMoving the printer to another location Shipping the printer Setting up e‑mail alerts Finding advanced networking and administrator informationManaging the printer Checking the virtual display Notification Description Click Settings Print Settings Supply Notifications Managing the printer 234 Restoring factory default settingsSettings General Settings Factory Defaults Restore Now Avoiding jams Clearing jamsLoad paper properly Clearing jams 235 Use recommended paper Understanding jam messages and locations Clearing jams 237 Jam access area Printer control panel message What to do Clearing jams 238 ‑page jam, open automatic feeder top cover y.xx‑page jam, clear standard bin y.xx Clearing jams 239 ‑page jam, open rear door y.xx ‑page jam, open front door y.xx Page Page ‑page jam, remove tray 1 to clear duplex y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open tray x y.xx Page Clearing jams 247 Paper jam in the finisher bin Paper jam in the finisher rear door Page Staple jam in the finisher Page Page Understanding the printer messages TroubleshootingCartridge, imaging unit mismatch 41.xy Cartridge low 88.xy Cartridge very low, x estimated pages remain 88.xy Cartridge nearly low 88.xyChange paper source to custom type name load orientation Change paper source to custom string load orientation Close rear door Check tray x connectionClose finisher rear door Close front door Complex page, some data may not have printed Configuration change, some held jobs were not restoredDefective flash detected Disk full Error reading USB hub. Remove hub Error reading USB drive. Remove USBFax partition inoperative. Contact system administrator Fax Station Name not set up. Contact system administrator Imaging unit very low, x estimated pages remain 84.xy Imaging unit nearly low 84.xyIncompatible tray x Incorrect paper size, open paper source Insufficient memory to support Resource Save feature Insufficient memory, some held jobs will not be restoredInsufficient memory, some Held Jobs were deleted Load paper source with custom type name paper orientation Load Manual Feeder with custom type name paper orientation Troubleshooting 260Load Manual Feeder with custom string paper orientation Load Manual Feeder with paper size paper orientation Maintenance kit nearly low 80.xy Maintenance kit low 80.xyMaintenance kit very low, x estimated pages remain 80.xy Network x software error Non‑Lexmark supply type, see User’s Guide 33.xy No analog phone line connected to modem, fax is disabledNot enough free space in flash memory for resources Paper changes needed Printer had to restart. Last job may be incomplete Parallel port x disabledRemove defective disk Remove paper from standard output bin Reinstall missing or unresponsive imaging unit 31.xy Reinstall missing or unresponsive cartridge 31.xyTroubleshooting 264 Replace unsupported cartridge 32.xy Scanner disabled by admin Restore held jobs?Serial port x disabled Replace unsupported imaging unit 32.xy Some held jobs were not restored Smtp server not set up. Contact system administratorStandard network software error Standard USB port disabled Weblink server not set up. Contact system administrator USB port x disabledToo many trays attached Unformatted flash detected Basic printer problems Solving printer problemsTroubleshooting 268 Printer is not responding Troubleshooting 269 Troubleshooting 270 Option problemsPrinter display is blank Cannot detect internal option Troubleshooting 271 Tray problemsAction Yes Step Problem is solved Go to step Step Problem is solved. Go to step Troubleshooting 272 Internal Solutions Port does not operate correctlyCannot detect memory card USB/parallel interface card does not operate correctly Troubleshooting 273 Paper feed problemsAction Yes Step Go to step Problem is solved Paper frequently jams Printing problems Solving print problemsTroubleshooting 274 Paper jam message remains after jam is cleared Print jobs do not print Error message about reading the flash drive appearsTroubleshooting 275 Troubleshooting 276 Confidential and other held jobs do not print Troubleshooting 277For Windows users For Macintosh users Settings General Settings Troubleshooting 278Settings General Settings Print Recovery Page Protect Off Print job takes longer than expected Incorrect characters print Troubleshooting 279Job prints from the wrong tray or on the wrong paper Large jobs do not collate Troubleshooting 280Tray linking does not work Troubleshooting 281 Print quality problemsUnexpected page breaks occur Characters have jagged or uneven edges Printer is printing blank pages Troubleshooting 282 Clipped pages or images Troubleshooting 283 Shadow images appear on prints Prints on color transparencies appear dark when projectedTroubleshooting 284 Gray background on prints Troubleshooting 285 Incorrect margins on prints Troubleshooting 286 Paper curl Troubleshooting 287 Print irregularities Troubleshooting 288 Repeating defects appear on prints Troubleshooting 289 Print is too dark Troubleshooting 290 Print is too light Troubleshooting 291 Skewed print Troubleshooting 292 Printer is printing solid black pages Troubleshooting 293 Streaked horizontal lines appear on prints Troubleshooting 294Transparency print quality is poor Streaked vertical lines appear on prints Troubleshooting 295 Horizontal voids appear on prints Troubleshooting 296 Vertical voids appear on prints Troubleshooting 297 Toner fog or background shading appears on prints Toner specks appear on prints Troubleshooting 299 Solving copy problemsToner rubs off Uneven print density Scanner unit does not close Copier does not respond Poor copy quality Troubleshooting 301 Partial document or photo copies Troubleshooting 302 Fax and e-mail functions are not set up Solving fax problemsTroubleshooting 303 Settings General Settings Run initial setup Yes Cannot send or receive a fax Troubleshooting 304Caller ID is not shown Troubleshooting 305 Can send but not receive faxes Troubleshooting 306 307 Yes Problem is solved Go to step Received fax has poor print quality Troubleshooting 308Click Settings Fax Settings Analog Fax Setup Scanner does not respond Solving scanner problemsTroubleshooting 309 Scan job was not successful Troubleshooting 310Step Change the file name. Go to step Existing file check box Scanning takes too long or freezes the computer Troubleshooting 311 Poor scanned image quality Troubleshooting 312 Cannot scan from a computer Troubleshooting 313Partial document or photo scans An application error has occurred Solving home screen applications problemsTroubleshooting 314 Click Settings Apps Apps Management System tab Log Contacting customer support Troubleshooting 315Tech Library Mail Edition notice Product information316 May 317 TrademarksNoise emission levels Product disposal Temperature information318 Meter average sound pressure, dBA Laser notice Static sensitivity noticeLaser advisory label 319 Product power consumption Power consumptionMode Description Power consumption Watts 320 Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statement European Community EC directives conformity Licensing noticesRegulatory notices for telecommunication terminal equipment 322 323 324 Japanese telecom notice Using this product in SwitzerlandUtilisation de ce produit en Suisse Verwendung dieses Produkts in der Schweiz Modular component notice Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada Canada 327 Taiwan NCC RF notice statementIndustry Canada Canada ΤΗΣ Οδηγιασ 1999/5/ΕΚ 328 329 Patent acknowledgment 330 Limited warrantyLexmark International, Inc., Lexington, KY 331 Limited warranty serviceExtent of limited warranty 332 Limitation of liabilityAdditional rights 250‑sheet tray installing 44 550‑sheet tray installing SymbolsIndex NumericsPage Page FTP Page Page Page Page Page Page Page Index 344 XPS menu