Users Guide
May
Contents
Loading paper and specialty media
Paper and specialty media guide
Printing
Copying
Faxing 107
Scanning 130
Understanding the printer menus 138
Saving money and the environment 210
Troubleshooting 253
Maintaining the printer 220
Managing the printer 232
Clearing jams 235
316
Index 333
Safety information
Safety information
Page
Learning about the printer
Finding information about the printer
Learning about the printer
What are you looking for? Find it here
Selecting a location for the printer
Other countries and regions-See the printed
Printer configurations
Basic model
Using the Embedded Web Server
Configured model
Using the ADF and scanner glass
Using the ADF
Using the scanner glass
Understanding the basic functions of the scanner
Using the printer control panel
Understanding the printer control panel
Understanding the printer control panel
Indicator light Printer status
Understanding the home screen
Sleep button light Printer status
Touch
Features
Feature Description
Using the touch-screen buttons
Touch Accept Save a setting
Other touch-screen buttons
Understanding the printer control panel
Setting up and using the home screen applications
Finding the IP address of the computer
For Windows users
For Macintosh users
Accessing the Embedded Web Server
Click Settings General Settings Home screen customization
Finding the IP address of the printer
Customizing the home screen
Setting up Forms and Favorites
Understanding the different applications
Activating the home screen applications
Finding information about the home screen applications
Setting up Card Copy
Click Settings Apps Apps Management Forms and Favorites
Click Settings Apps Apps Management Card Copy
Using MyShortcut
Setting up Multi Send
Setting up Scan to Network
Click Settings Apps Apps Management Multi Send
UseTo
Setting up Remote Operator Panel
Exporting and importing a configuration
Click Settings Remote Operator Panel Settings
Click Submit
Additional printer setup
Installing internal options
Available internal options
Accessing the controller board
Installing a memory card
Close the shield, and then the access door
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Installing an optional card
Installing an Internal Solutions Port
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Long ISP cable
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Installing a printer hard disk
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Removing a printer hard disk
Installing hardware options
Order of installation
Installing optional trays
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Attaching cables
Line port
Setting up the printer software
Installing the printer software
Macintosh
Click Update Now ‑ Ask Printer
Updating available options in the printer driver
Windows
Windows 7 or earlier
Preparing to set up the printer on an Ethernet network
Installing the printer on an Ethernet network
Networking
For Windows users
For Macintosh users
Select Ethernet connection, and then click Continue
Click +
Preparing to set up the printer on a wireless network
Connecting the printer using the Wireless Setup Wizard
Select a wireless connection setup
Network/Ports Active NIC Auto Submit
From the printer control panel, navigate to
Using the Push Button Configuration method
Using the Personal Identification Number PIN method
For Windows users
Setting up serial printing
Click Continue Finish
Verifying printer setup
Printing a menu settings
Printing a network setup
Reports Menu Settings
Setting the paper size and type
Configuring Universal paper settings
Loading paper and specialty media
Loading trays
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LG Lltr A4 Exec
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One ‑sided printing Two ‑sided duplex printing
Loading the multipurpose feeder
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Page
Using the standard bin and paper stop
Using the Embedded Web Server
Linking and unlinking trays
Linking and unlinking trays
Creating a custom name for a paper type
Configuring a custom name
Using the printer control panel
Click Settings Paper Menu Custom Types
Assigning a custom paper type
Select a custom name you want to configure, and then touch
Paper Menu Custom Types
Using specialty media
Tips on using letterhead
Tips on using transparencies
Tips on using envelopes
Page
Paper characteristics
Paper guidelines
Fiber content
Unacceptable paper
Selecting paper
Selecting preprinted forms and letterhead
Using recycled paper and other office papers
Storing paper
Supported paper sizes, types, and weights
Scanner Duplex 550 ‑sheet tray Feeder Glass Mode
Supported paper sizes
Supported paper types and weights
Paper type Standard 250 ‑ or Multipurpose Duplex mode
Paper size Dimensions Staple finisher
Supported paper sizes
Supported paper types and weights
Paper and specialty media guide
X 9.8
Paper type Staple finisher
Adjusting toner darkness
Printing
Printing forms and a document
Printing forms
Click Settings Print Settings Quality Menu Toner Darkness
Settings Print Settings Quality Menu Toner Darkness
Printing from a flash drive or mobile device
Printing from a flash drive
Page
Printing confidential and other held jobs
Storing print jobs in the printer
Recommended flash drives File type
Modifying confidential print settings
Printing confidential and other held jobs
Printing Touch Submit
Canceling a print job
Printing information pages
For Macintosh users
Copying using the ADF
Copying
Making copies
Making a quick copy
Copying using the scanner glass
Copying photos
Copying on specialty media
Copying on transparencies
Customizing copy settings
Copying on letterhead
Copying to a different size
Making copies using paper from a selected tray
Copying different paper sizes
Example 1 Copying on mixed paper sizes
Example 2 Copying on a single paper size
Copying on both sides of the paper duplexing
Reducing or enlarging copies
Copy to Letter Copy It
Adjusting copy quality
Collating copies
Placing separator sheets between copies
Copying multiple pages onto a single sheet
Copy Advanced Options Separator Sheets
Select one of the following
Creating a custom copy job
Canceling a copy job
Placing information on copies
Placing a header or footer on pages
Placing an overlay message on each
Understanding the copy options
Content
Using the advanced options
Collate
Copies
Setting up the printer to e-mail
Setting up the e-mail function
Configuring e‑mail settings
Click Settings E-mail/FTP Settings E-mail Settings
Creating an e-mail shortcut using the Embedded Web Server
Creating an e-mail shortcut using the printer control panel
Click Settings
Creating an e-mail shortcut
Sending an e-mail using the printer control panel
Sending an e‑mail using a shortcut number
Mailing a document
Mailing 102
Customizing e-mail settings
Sending an e‑mail using the address book
Adding e-mail subject and message information
Changing the output file type
Canceling an e-mail
Understanding the e-mail options
Resolution
Send As
Mailing 105
Setup
Scan Preview
Mailing 106
Setting up the printer to fax
Faxing
Faxing 107
Initial fax setup
Using the printer control panel for fax setup
Using the Embedded Web Server for fax setup
Click Settings Fax Settings Analog Fax Setup
Setup 1 Printer is connected to a dedicated fax line
Tips for this setup
Choosing a fax connection
Scenario 1 Standard telephone line
Faxing 110
Connected to the same telephone wall jack
Faxing 111
Connected to different wall jacks
Faxing 112
Scenario 2 Digital Subscriber Line DSL
Faxing 113
Scenario 3 VoIP telephone service
Faxing 114
Setup 1 Printer is connected directly to a cable modem
Faxing 115
Faxing 116
Part name Part number Lexmark adapter plug 40X8519
Page
Connecting the printer to a wall jack in Germany
Faxing 119
Connecting to a distinctive ring service
Setting the outgoing fax name and number
Settings Fax Settings Analog Fax Setup Answer On
Setting the date and time
Configuring the printer to observe daylight saving time
Sending a fax using the printer control panel
Sending a fax
Sending a fax using the computer
Sending a fax using a shortcut number
Fax tab Enable fax
Sending a fax using the address book
Sending a fax at a scheduled time
Customizing fax settings
Changing the fax resolution
Click Settings Manage Shortcuts Fax Shortcut Setup
Creating shortcuts
Click Settings Reports Click Fax Job Log or Fax Call Log
Making a fax lighter or darker
Viewing a fax log
Blocking junk faxes
Canceling an outgoing fax
Click Settings Fax Settings Analog Fax Setup Holding Faxes
Holding and forwarding faxes
Holding faxes
Click Settings Fax Settings
Understanding the fax options
Forwarding a fax
Off Always On Manual Scheduled
Delayed Send
This option lets you send a fax at a later time or date
Faxing 129
Using Scan to Network
Creating an FTP shortcut using the Embedded Web Server
Scanning
Scanning to an FTP address
Creating an FTP shortcut using the printer control panel
Scanning to an FTP address using the printer control panel
Scanning to an FTP address using a shortcut number
Scanning an FTP using the address book
Scanning to a computer using the Embedded Web Server
Select your scan settings, and then click Next
Scanning to a computer or flash drive
Click Scan Profile Create Scan Profile
Setting up Scan to Computer
Scanning to a flash drive
Scanning 134 Select your printer from the list
Click Next Close
Using the ScanBack Utility
Understanding the scan options
Scanning 135
Held jobs Profiles and Apps select your scan profile
Scanning 136
Scanning 137
Settings Help Manage Shortcuts Option Card Menu3
Understanding the printer m enus
Menus list
Understanding the printer menus 138
Default Source menu
Paper menu
Paper Size/Type menu
Understanding the printer menus 139
Understanding the printer menus 140
Tray x Type
Multipurpose Feeder Size
Understanding the printer menus 141
Multipurpose Feeder Type
Manual Paper Size
Configure MP menu
Understanding the printer menus 142
Substitute Size menu
Paper Texture menu
Understanding the printer menus 143
Paper Weight menu
Understanding the printer menus 144
Understanding the printer menus 145
Paper Loading menu
Understanding the printer menus 146
Custom Types menu
Custom Names menu
Understanding the printer menus 147
Use Custom Name
Universal Setup menu
Custom Scan Sizes menu
Understanding the printer menus 148
Reports Menu
Reports menu
Understanding the printer menus 149
Network/Ports menu
Active NIC menu
Standard Network or Network x menu
Understanding the printer menus 150
To access the menu, navigate to either of the following
Understanding the printer menus 151
Network Card menu
TCP/IP menu
Understanding the printer menus 152
IPv6 menu
Understanding the printer menus 153
Wireless menu
Understanding the printer menus 154
AppleTalk menu
Standard USB menu
Activate
View Name
Understanding the printer menus 156
USB Buffer
Job Buffering
ENA Address
Smtp Setup menu
Understanding the printer menus 157
Edit Security Setups menu
Security menu
Understanding the printer menus 158
Miscellaneous Security Settings menu
Edit Access Controls
Login Restrictions
Security Reset Jumper
Confidential Print menu
Understanding the printer menus 160
Erase Temporary Data Files menu
Security Audit Log menu
Understanding the printer menus 161
Set Date/Time menu
Understanding the printer menus 162
Settings menu
General Settings menu
Understanding the printer menus 163
Quiet Mode
Run Initial setup
Understanding the printer menus 164
ADF Loaded Beep
Understanding the printer menus 165
Keyboard
Paper Sizes
Scan to PC Port Range
Understanding the printer menus 166
Displayed Information
Understanding the printer menus 167
Home screen customization
Date Format
Time Format
Understanding the printer menus 168
Understanding the printer menus 169
Understanding the printer menus 170
Error Recovery
Print Recovery
Understanding the printer menus 171
Press Sleep Button
Copy Settings menu
Understanding the printer menus 172
Understanding the printer menus 173
Understanding the printer menus 174
Understanding the printer menus 175
Fax Settings menu
Fax Mode Analog Fax Setup menu
Understanding the printer menus 176
Understanding the printer menus 177
Resolution
Understanding the printer menus 178
Fax Cover
Understanding the printer menus 179
Dial Prefix
Understanding the printer menus 180
Understanding the printer menus 181
Understanding the printer menus 182
Understanding the printer menus 183
‑mail Settings menu
Ringer Volume
‑mail Server Setup
Understanding the printer menus 184
Understanding the printer menus 185
Format
Color
Text Default
Text/Photo Default
Understanding the printer menus 186
Orientation
Photo Default
Understanding the printer menus 187
‑mail images sent as
Use Multi ‑Page Tiff
Understanding the printer menus 188
Color Balance
FTP Settings menu
Understanding the printer menus 189
Use cc/bcc
Understanding the printer menus 190
Understanding the printer menus 191
FTP bit Depth
File Name
Understanding the printer menus 192
Scan Settings
Flash Drive menu
Understanding the printer menus 193
Understanding the printer menus 194
Understanding the printer menus 195
Print Settings
Understanding the printer menus 196
Copies
Duplex Binding
Print Settings
Setup menu
Understanding the printer menus 197
Use Printer Language Set the printer language PCL Emulation
Understanding the printer menus 198
Job Waiting
Print Area
Download Target
Finishing menu
Understanding the printer menus 199
Print All Order
Understanding the printer menus 200
Separator Source
Staple Job
Quality menu
Job Accounting menu
Understanding the printer menus 202
Utilities menu
Understanding the printer menus 203
XPS menu
PostScript menu
Understanding the printer menus 204
PCL Emul menu
Understanding the printer menus 205
Understanding the printer menus 206
Tray Renumber
Html menu
Understanding the printer menus 207
Image menu
Understanding the printer menus 208
Help menu
Understanding the printer menus 209
Menu item Description
Saving money and the environment
Saving paper and toner
Conserving supplies
Using Eco‑Mode
Click Settings General Settings Eco‑Mode select a setting
Click Settings General Settings Quiet Mode select a setting
Saving energy
Adjusting Sleep mode
Click Settings General Settings Timeouts
Settings General Settings Timeouts Sleep Mode
Saving money and the environment 212
Using Hibernate Mode
Setting Hibernate Timeout
Click Settings General Settings Sleep Button Settings
Saving money and the environment 213
Using Schedule Power Modes
Adjusting the brightness of the display
Settings General Settings Timeouts Hibernate Timeout
Click Settings General Settings Schedule Power Modes
Settings General Settings Screen Brightness
Recycling
Recycling Lexmark products
Recycling Lexmark packaging
Securing the printer
Statement of Volatility
Erasing volatile memory
Disposing of a printer hard disk
Using the printer control panel
Touch Wipe All Settings
Touch Back Exit Config Menu
Erasing non‑volatile memory
Configuring printer hard disk encryption
Using the Embedded Web Server
Click Settings Security Disk Encryption
Touch Disk Encryption Enable
Finding printer security information
Lexmark security Web
Cleaning the printer parts
Cleaning the printer
Maintaining the printer
Maintaining the printer 220
Cleaning the scanner glass
Maintaining the printer 221
Close the scanner cover
Using genuine Lexmark parts and supplies
Checking the status of parts and supplies
Estimated number of remaining pages
Ordering supplies
Ordering toner cartridges
Ordering an imaging unit
Maintaining the printer 223
Return Program cartridge
Ordering a maintenance kit
Storing supplies
Ordering staple cartridges
Ordering an ADF separator roller
Replacing supplies
Replacing the toner cartridge
Maintaining the printer 225
Replacing the imaging unit
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Page
Replacing the staple cartridge
Maintaining the printer 229
Page
Moving the printer
Before moving the printer
Moving the printer to another location
Shipping the printer
Finding advanced networking and administrator information
Setting up e‑mail alerts
Managing the printer
Checking the virtual display
Click Settings Print Settings Supply Notifications
Notification Description
Restoring factory default settings
Settings General Settings Factory Defaults Restore Now
Managing the printer 234
Clearing jams
Avoiding jams
Load paper properly
Clearing jams 235
Understanding jam messages and locations
Use recommended paper
Jam access area Printer control panel message What to do
Clearing jams 237
‑page jam, open automatic feeder top cover y.xx
‑page jam, clear standard bin y.xx
Clearing jams 238
‑page jam, open rear door y.xx
Clearing jams 239
‑page jam, open front door y.xx
Page
Page
‑page jam, remove tray 1 to clear duplex y.xx
‑page jam, clear manual feeder y.xx
‑page jam, open tray x y.xx
Page
Paper jam in the finisher bin
Clearing jams 247
Paper jam in the finisher rear door
Page
Staple jam in the finisher
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Page
Troubleshooting
Understanding the printer messages
Cartridge, imaging unit mismatch 41.xy
Cartridge low 88.xy
Cartridge nearly low 88.xy
Cartridge very low, x estimated pages remain 88.xy
Change paper source to custom type name load orientation
Change paper source to custom string load orientation
Check tray x connection
Close rear door
Close finisher rear door
Close front door
Configuration change, some held jobs were not restored
Complex page, some data may not have printed
Defective flash detected
Disk full
Error reading USB drive. Remove USB
Error reading USB hub. Remove hub
Fax partition inoperative. Contact system administrator
Fax Station Name not set up. Contact system administrator
Imaging unit nearly low 84.xy
Imaging unit very low, x estimated pages remain 84.xy
Incompatible tray x
Incorrect paper size, open paper source
Insufficient memory, some held jobs will not be restored
Insufficient memory to support Resource Save feature
Insufficient memory, some Held Jobs were deleted
Load paper source with custom type name paper orientation
Troubleshooting 260
Load Manual Feeder with custom type name paper orientation
Load Manual Feeder with custom string paper orientation
Load Manual Feeder with paper size paper orientation
Maintenance kit low 80.xy
Maintenance kit nearly low 80.xy
Maintenance kit very low, x estimated pages remain 80.xy
Network x software error
No analog phone line connected to modem, fax is disabled
Non‑Lexmark supply type, see User’s Guide 33.xy
Not enough free space in flash memory for resources
Paper changes needed
Parallel port x disabled
Printer had to restart. Last job may be incomplete
Remove defective disk
Remove paper from standard output bin
Reinstall missing or unresponsive cartridge 31.xy
Reinstall missing or unresponsive imaging unit 31.xy
Troubleshooting 264
Replace unsupported cartridge 32.xy
Restore held jobs?
Scanner disabled by admin
Serial port x disabled
Replace unsupported imaging unit 32.xy
Smtp server not set up. Contact system administrator
Some held jobs were not restored
Standard network software error
Standard USB port disabled
USB port x disabled
Weblink server not set up. Contact system administrator
Too many trays attached
Unformatted flash detected
Solving printer problems
Basic printer problems
Troubleshooting 268
Printer is not responding
Troubleshooting 269
Option problems
Troubleshooting 270
Printer display is blank
Cannot detect internal option
Tray problems
Troubleshooting 271
Action Yes Step Problem is solved Go to step
Step Problem is solved. Go to step
Internal Solutions Port does not operate correctly
Troubleshooting 272
Cannot detect memory card
USB/parallel interface card does not operate correctly
Paper feed problems
Troubleshooting 273
Action Yes Step Go to step Problem is solved
Paper frequently jams
Solving print problems
Printing problems
Troubleshooting 274
Paper jam message remains after jam is cleared
Error message about reading the flash drive appears
Troubleshooting 275
Print jobs do not print
Troubleshooting 276
Troubleshooting 277
Confidential and other held jobs do not print
For Windows users
For Macintosh users
Troubleshooting 278
Settings General Settings
Settings General Settings Print Recovery Page Protect Off
Print job takes longer than expected
Troubleshooting 279
Job prints from the wrong tray or on the wrong paper
Incorrect characters print
Troubleshooting 280
Tray linking does not work
Large jobs do not collate
Print quality problems
Troubleshooting 281
Unexpected page breaks occur
Characters have jagged or uneven edges
Troubleshooting 282
Printer is printing blank pages
Troubleshooting 283
Clipped pages or images
Prints on color transparencies appear dark when projected
Troubleshooting 284
Shadow images appear on prints
Troubleshooting 285
Gray background on prints
Troubleshooting 286
Incorrect margins on prints
Troubleshooting 287
Paper curl
Troubleshooting 288
Print irregularities
Troubleshooting 289
Repeating defects appear on prints
Troubleshooting 290
Print is too dark
Troubleshooting 291
Print is too light
Troubleshooting 292
Skewed print
Troubleshooting 293
Printer is printing solid black pages
Troubleshooting 294
Transparency print quality is poor
Streaked horizontal lines appear on prints
Troubleshooting 295
Streaked vertical lines appear on prints
Troubleshooting 296
Horizontal voids appear on prints
Troubleshooting 297
Vertical voids appear on prints
Toner specks appear on prints
Toner fog or background shading appears on prints
Solving copy problems
Troubleshooting 299
Toner rubs off
Uneven print density
Copier does not respond
Scanner unit does not close
Troubleshooting 301
Poor copy quality
Troubleshooting 302
Partial document or photo copies
Solving fax problems
Fax and e-mail functions are not set up
Troubleshooting 303
Settings General Settings Run initial setup Yes
Troubleshooting 304
Caller ID is not shown
Cannot send or receive a fax
Troubleshooting 305
Troubleshooting 306
Can send but not receive faxes
Yes Problem is solved Go to step
307
Troubleshooting 308
Click Settings Fax Settings Analog Fax Setup
Received fax has poor print quality
Solving scanner problems
Troubleshooting 309
Scanner does not respond
Troubleshooting 310
Scan job was not successful
Step Change the file name. Go to step
Existing file check box
Troubleshooting 311
Scanning takes too long or freezes the computer
Troubleshooting 312
Poor scanned image quality
Troubleshooting 313
Partial document or photo scans
Cannot scan from a computer
Solving home screen applications problems
An application error has occurred
Troubleshooting 314
Click Settings Apps Apps Management System tab Log
Troubleshooting 315
Contacting customer support
Tech Library
Mail
Product information
Edition notice
316
May
Trademarks
Noise emission levels
317
Temperature information
Product disposal
318
Meter average sound pressure, dBA
Static sensitivity notice
Laser notice
Laser advisory label
319
Power consumption
Product power consumption
Mode Description Power consumption Watts
320
Industry Canada compliance statement
Avis de conformité aux normes de l’industrie du Canada
Licensing notices
European Community EC directives conformity
Regulatory notices for telecommunication terminal equipment
322
323
324
Using this product in Switzerland
Japanese telecom notice
Utilisation de ce produit en Suisse
Verwendung dieses Produkts in der Schweiz
Regulatory notices for wireless products
Modular component notice
Exposure to radio frequency radiation
Industry Canada Canada
Taiwan NCC RF notice statement
Industry Canada Canada
327
328
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
Patent acknowledgment
329
Limited warranty
Lexmark International, Inc., Lexington, KY
330
Limited warranty service
Extent of limited warranty
331
Limitation of liability
Additional rights
332
Symbols
250‑sheet tray installing 44 550‑sheet tray installing
Index
Numerics
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FTP
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Index 344 XPS menu