Manuals / Lexmark / Computer Equipment / Printer

Lexmark MX611DHE, 35S6701, 35S3332, 34TT016, MX611DE manual Paper jam in the finisher rear door

Models: 34TT016 MX611DHE 35S3332 MX611DE 35S6701

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Page 248

Clearing jams

248

4If necessary, touch Done from the printer control panel to clear the message and continue printing.

Paper jam in the finisher rear door

1Open the finisher rear door.

2Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.

Image 248

Lexmark MX611DHE, 35S6701, 35S3332, 34TT016, MX611DE manual Paper jam in the finisher rear door

Contents

Users Guide May Contents Loading paper and specialty media Paper and specialty media guidePrinting Copying Faxing 107 Scanning 130Understanding the printer menus 138 Saving money and the environment 210 Troubleshooting 253 Maintaining the printer 220Managing the printer 232 Clearing jams 235 316 Index 333 Safety information Safety informationPage Learning about the printer Finding information about the printerLearning about the printer What are you looking for? Find it here Selecting a location for the printer Other countries and regions-See the printed Printer configurations Basic model Using the Embedded Web Server Configured model Using the ADF and scanner glass Using the ADFUsing the scanner glass Understanding the basic functions of the scanner Understanding the printer control panel Using the printer control panelUnderstanding the printer control panel Indicator light Printer status Understanding the home screenSleep button light Printer status Touch Features Feature Description Other touch-screen buttons Using the touch-screen buttonsTouch Accept Save a setting Understanding the printer control panel Setting up and using the home screen applications Finding the IP address of the computerFor Windows users For Macintosh users Accessing the Embedded Web Server Click Settings General Settings Home screen customizationFinding the IP address of the printer Customizing the home screen Setting up Forms and Favorites Understanding the different applicationsActivating the home screen applications Finding information about the home screen applications Click Settings Apps Apps Management Card Copy Setting up Card CopyClick Settings Apps Apps Management Forms and Favorites Using MyShortcut Setting up Multi Send UseTo Setting up Scan to NetworkClick Settings Apps Apps Management Multi Send Click Settings Remote Operator Panel Settings Setting up Remote Operator PanelExporting and importing a configuration Click Submit Available internal options Additional printer setupInstalling internal options Accessing the controller board Installing a memory card Close the shield, and then the access doorPage Installing an optional card Installing an Internal Solutions Port Page Long ISP cable Page Page Page Page Installing a printer hard disk Page Page Removing a printer hard disk Installing optional trays Installing hardware optionsOrder of installation Page Page Attaching cables Line port Macintosh Setting up the printer softwareInstalling the printer software Click Update Now ‑ Ask Printer Updating available options in the printer driverWindows Windows 7 or earlier Preparing to set up the printer on an Ethernet network Installing the printer on an Ethernet networkNetworking For Windows users Click + For Macintosh usersSelect Ethernet connection, and then click Continue Preparing to set up the printer on a wireless network Connecting the printer using the Wireless Setup Wizard Select a wireless connection setupNetwork/Ports Active NIC Auto Submit From the printer control panel, navigate to Using the Push Button Configuration method Using the Personal Identification Number PIN method For Windows users Setting up serial printing Click Continue Finish Verifying printer setup Printing a menu settingsPrinting a network setup Reports Menu Settings Setting the paper size and type Configuring Universal paper settingsLoading paper and specialty media Loading traysPage LG Lltr A4 Exec Page One ‑sided printing Two ‑sided duplex printing Loading the multipurpose feeder Page Page Page Page Using the standard bin and paper stop Using the Embedded Web Server Linking and unlinking traysLinking and unlinking trays Creating a custom name for a paper type Configuring a custom name Using the printer control panelClick Settings Paper Menu Custom Types Assigning a custom paper type Select a custom name you want to configure, and then touch Paper Menu Custom Types Using specialty media Tips on using letterheadTips on using transparencies Tips on using envelopesPage Paper characteristics Paper guidelines Fiber content Unacceptable paperSelecting paper Selecting preprinted forms and letterhead Using recycled paper and other office papers Storing paper Supported paper sizes Supported paper sizes, types, and weightsScanner Duplex 550 ‑sheet tray Feeder Glass Mode Supported paper types and weights Paper type Standard 250 ‑ or Multipurpose Duplex mode Paper size Dimensions Staple finisher Supported paper sizes Supported paper types and weights Paper and specialty media guideX 9.8 Paper type Staple finisher Adjusting toner darkness PrintingPrinting forms and a document Printing forms Click Settings Print Settings Quality Menu Toner Darkness Settings Print Settings Quality Menu Toner DarknessPrinting from a flash drive or mobile device Printing from a flash drivePage Recommended flash drives File type Printing confidential and other held jobsStoring print jobs in the printer Printing Touch Submit Modifying confidential print settingsPrinting confidential and other held jobs Canceling a print job Printing information pages For Macintosh users Copying using the ADF CopyingMaking copies Making a quick copy Copying using the scanner glass Copying photosCopying on specialty media Copying on transparencies Copying to a different size Customizing copy settingsCopying on letterhead Making copies using paper from a selected tray Copying different paper sizesExample 1 Copying on mixed paper sizes Example 2 Copying on a single paper size Copy to Letter Copy It Copying on both sides of the paper duplexingReducing or enlarging copies Adjusting copy quality Collating copies Placing separator sheets between copies Copying multiple pages onto a single sheetCopy Advanced Options Separator Sheets Select one of the following Creating a custom copy job Canceling a copy job Placing information on copiesPlacing a header or footer on pages Placing an overlay message on each Understanding the copy options Content Using the advanced optionsCollate Copies Setting up the printer to e-mail Setting up the e-mail functionConfiguring e‑mail settings Click Settings E-mail/FTP Settings E-mail Settings Creating an e-mail shortcut using the Embedded Web Server Creating an e-mail shortcut using the printer control panelClick Settings Creating an e-mail shortcut Sending an e-mail using the printer control panel Sending an e‑mail using a shortcut numberMailing a document Mailing 102 Customizing e-mail settings Sending an e‑mail using the address bookAdding e-mail subject and message information Changing the output file type Canceling an e-mail Understanding the e-mail options Mailing 105 ResolutionSend As Mailing 106 SetupScan Preview Faxing 107 Setting up the printer to faxFaxing Initial fax setup Using the printer control panel for fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax Setup Setup 1 Printer is connected to a dedicated fax line Tips for this setupChoosing a fax connection Scenario 1 Standard telephone line Faxing 110 Connected to the same telephone wall jack Faxing 111 Connected to different wall jacks Faxing 112 Scenario 2 Digital Subscriber Line DSL Faxing 113 Scenario 3 VoIP telephone service Faxing 114 Setup 1 Printer is connected directly to a cable modem Faxing 115 Faxing 116 Part name Part number Lexmark adapter plug 40X8519 Page Connecting the printer to a wall jack in Germany Faxing 119 Settings Fax Settings Analog Fax Setup Answer On Connecting to a distinctive ring serviceSetting the outgoing fax name and number Setting the date and time Configuring the printer to observe daylight saving timeSending a fax using the printer control panel Sending a fax Fax tab Enable fax Sending a fax using the computerSending a fax using a shortcut number Sending a fax using the address book Sending a fax at a scheduled time Customizing fax settings Changing the fax resolutionClick Settings Manage Shortcuts Fax Shortcut Setup Creating shortcuts Click Settings Reports Click Fax Job Log or Fax Call Log Making a fax lighter or darkerViewing a fax log Blocking junk faxes Canceling an outgoing fax Click Settings Fax Settings Analog Fax Setup Holding FaxesHolding and forwarding faxes Holding faxes Click Settings Fax Settings Understanding the fax optionsForwarding a fax Off Always On Manual Scheduled Delayed Send This option lets you send a fax at a later time or date Faxing 129 Using Scan to Network Creating an FTP shortcut using the Embedded Web ServerScanning Scanning to an FTP address Creating an FTP shortcut using the printer control panel Scanning to an FTP address using the printer control panelScanning to an FTP address using a shortcut number Scanning an FTP using the address book Scanning to a computer using the Embedded Web Server Select your scan settings, and then click NextScanning to a computer or flash drive Click Scan Profile Create Scan Profile Setting up Scan to Computer Click Next Close Scanning to a flash driveScanning 134 Select your printer from the list Using the ScanBack Utility Understanding the scan optionsScanning 135 Held jobs Profiles and Apps select your scan profile Scanning 136 Scanning 137 Settings Help Manage Shortcuts Option Card Menu3 Understanding the printer m enusMenus list Understanding the printer menus 138 Default Source menu Paper menuPaper Size/Type menu Understanding the printer menus 139 Multipurpose Feeder Size Understanding the printer menus 140Tray x Type Manual Paper Size Understanding the printer menus 141Multipurpose Feeder Type Configure MP menu Understanding the printer menus 142 Understanding the printer menus 143 Substitute Size menuPaper Texture menu Paper Weight menu Understanding the printer menus 144 Understanding the printer menus 145 Paper Loading menu Understanding the printer menus 146 Custom Types menu Custom Names menuUnderstanding the printer menus 147 Use Custom Name Understanding the printer menus 148 Universal Setup menuCustom Scan Sizes menu Understanding the printer menus 149 Reports MenuReports menu Network/Ports menu Active NIC menuStandard Network or Network x menu Understanding the printer menus 150 To access the menu, navigate to either of the following Understanding the printer menus 151 Understanding the printer menus 152 Network Card menuTCP/IP menu IPv6 menu Understanding the printer menus 153 Wireless menu Understanding the printer menus 154 AppleTalk menu Standard USB menuActivate View Name Understanding the printer menus 156 USB BufferJob Buffering ENA Address Smtp Setup menu Understanding the printer menus 157 Understanding the printer menus 158 Edit Security Setups menuSecurity menu Miscellaneous Security Settings menu Edit Access ControlsLogin Restrictions Security Reset Jumper Confidential Print menu Understanding the printer menus 160 Understanding the printer menus 161 Erase Temporary Data Files menuSecurity Audit Log menu Set Date/Time menu Understanding the printer menus 162 Understanding the printer menus 163 Settings menuGeneral Settings menu Quiet Mode Run Initial setupUnderstanding the printer menus 164 ADF Loaded Beep Understanding the printer menus 165 KeyboardPaper Sizes Scan to PC Port Range Understanding the printer menus 166 Displayed Information Understanding the printer menus 167 Home screen customizationDate Format Time Format Understanding the printer menus 168 Understanding the printer menus 169 Understanding the printer menus 170 Error Recovery Print RecoveryUnderstanding the printer menus 171 Press Sleep Button Copy Settings menu Understanding the printer menus 172 Understanding the printer menus 173 Understanding the printer menus 174 Understanding the printer menus 175 Understanding the printer menus 176 Fax Settings menuFax Mode Analog Fax Setup menu Understanding the printer menus 177 Fax Cover ResolutionUnderstanding the printer menus 178 Understanding the printer menus 179 Dial Prefix Understanding the printer menus 180 Understanding the printer menus 181 Understanding the printer menus 182 Understanding the printer menus 183 ‑mail Settings menu Ringer Volume‑mail Server Setup Understanding the printer menus 184 Color Understanding the printer menus 185Format Text Default Text/Photo DefaultUnderstanding the printer menus 186 Orientation Photo Default Understanding the printer menus 187‑mail images sent as Use Multi ‑Page Tiff Understanding the printer menus 188 Color Balance Use cc/bcc FTP Settings menuUnderstanding the printer menus 189 Understanding the printer menus 190 File Name Understanding the printer menus 191FTP bit Depth Understanding the printer menus 192 Understanding the printer menus 193 Scan SettingsFlash Drive menu Understanding the printer menus 194 Understanding the printer menus 195 Print Settings Understanding the printer menus 196Copies Duplex Binding Print Settings Setup menuUnderstanding the printer menus 197 Use Printer Language Set the printer language PCL Emulation Understanding the printer menus 198 Job WaitingPrint Area Download Target Print All Order Finishing menuUnderstanding the printer menus 199 Staple Job Understanding the printer menus 200Separator Source Quality menu Job Accounting menu Understanding the printer menus 202 Utilities menu Understanding the printer menus 203 Understanding the printer menus 204 XPS menuPostScript menu PCL Emul menu Understanding the printer menus 205 Understanding the printer menus 206 Tray Renumber Html menu Understanding the printer menus 207 Image menu Understanding the printer menus 208 Menu item Description Help menuUnderstanding the printer menus 209 Conserving supplies Saving money and the environmentSaving paper and toner Using Eco‑Mode Click Settings General Settings Eco‑Mode select a settingClick Settings General Settings Quiet Mode select a setting Saving energy Adjusting Sleep mode Click Settings General Settings TimeoutsSettings General Settings Timeouts Sleep Mode Saving money and the environment 212 Using Hibernate Mode Setting Hibernate TimeoutClick Settings General Settings Sleep Button Settings Saving money and the environment 213 Using Schedule Power Modes Adjusting the brightness of the displaySettings General Settings Timeouts Hibernate Timeout Click Settings General Settings Schedule Power Modes Settings General Settings Screen Brightness RecyclingRecycling Lexmark products Recycling Lexmark packaging Securing the printer Statement of VolatilityErasing volatile memory Disposing of a printer hard disk Using the printer control panel Touch Wipe All SettingsTouch Back Exit Config Menu Erasing non‑volatile memory Configuring printer hard disk encryption Using the Embedded Web ServerClick Settings Security Disk Encryption Touch Disk Encryption Enable Finding printer security information Lexmark security Web Cleaning the printer parts Cleaning the printerMaintaining the printer Maintaining the printer 220 Close the scanner cover Cleaning the scanner glassMaintaining the printer 221 Using genuine Lexmark parts and supplies Checking the status of parts and suppliesEstimated number of remaining pages Ordering supplies Ordering toner cartridges Ordering an imaging unitMaintaining the printer 223 Return Program cartridge Ordering a maintenance kit Storing suppliesOrdering staple cartridges Ordering an ADF separator roller Maintaining the printer 225 Replacing suppliesReplacing the toner cartridge Replacing the imaging unit Page Page Replacing the staple cartridge Maintaining the printer 229Page Moving the printer Before moving the printerMoving the printer to another location Shipping the printer Finding advanced networking and administrator information Setting up e‑mail alertsManaging the printer Checking the virtual display Click Settings Print Settings Supply Notifications Notification Description Managing the printer 234 Restoring factory default settingsSettings General Settings Factory Defaults Restore Now Clearing jams Avoiding jamsLoad paper properly Clearing jams 235 Understanding jam messages and locations Use recommended paper Jam access area Printer control panel message What to do Clearing jams 237 Clearing jams 238 ‑page jam, open automatic feeder top cover y.xx‑page jam, clear standard bin y.xx ‑page jam, open rear door y.xx Clearing jams 239 ‑page jam, open front door y.xx Page Page ‑page jam, remove tray 1 to clear duplex y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open tray x y.xx Page Paper jam in the finisher bin Clearing jams 247 Paper jam in the finisher rear door Page Staple jam in the finisher Page Page Troubleshooting Understanding the printer messagesCartridge, imaging unit mismatch 41.xy Cartridge low 88.xy Cartridge nearly low 88.xy Cartridge very low, x estimated pages remain 88.xyChange paper source to custom type name load orientation Change paper source to custom string load orientation Check tray x connection Close rear doorClose finisher rear door Close front door Configuration change, some held jobs were not restored Complex page, some data may not have printedDefective flash detected Disk full Error reading USB drive. Remove USB Error reading USB hub. Remove hubFax partition inoperative. Contact system administrator Fax Station Name not set up. Contact system administrator Imaging unit nearly low 84.xy Imaging unit very low, x estimated pages remain 84.xyIncompatible tray x Incorrect paper size, open paper source Insufficient memory, some held jobs will not be restored Insufficient memory to support Resource Save featureInsufficient memory, some Held Jobs were deleted Load paper source with custom type name paper orientation Troubleshooting 260 Load Manual Feeder with custom type name paper orientationLoad Manual Feeder with custom string paper orientation Load Manual Feeder with paper size paper orientation Maintenance kit low 80.xy Maintenance kit nearly low 80.xyMaintenance kit very low, x estimated pages remain 80.xy Network x software error No analog phone line connected to modem, fax is disabled Non‑Lexmark supply type, see User’s Guide 33.xyNot enough free space in flash memory for resources Paper changes needed Parallel port x disabled Printer had to restart. Last job may be incompleteRemove defective disk Remove paper from standard output bin Reinstall missing or unresponsive cartridge 31.xy Reinstall missing or unresponsive imaging unit 31.xyTroubleshooting 264 Replace unsupported cartridge 32.xy Restore held jobs? Scanner disabled by adminSerial port x disabled Replace unsupported imaging unit 32.xy Smtp server not set up. Contact system administrator Some held jobs were not restoredStandard network software error Standard USB port disabled USB port x disabled Weblink server not set up. Contact system administratorToo many trays attached Unformatted flash detected Solving printer problems Basic printer problemsTroubleshooting 268 Printer is not responding Troubleshooting 269 Option problems Troubleshooting 270Printer display is blank Cannot detect internal option Tray problems Troubleshooting 271Action Yes Step Problem is solved Go to step Step Problem is solved. Go to step Internal Solutions Port does not operate correctly Troubleshooting 272Cannot detect memory card USB/parallel interface card does not operate correctly Paper feed problems Troubleshooting 273Action Yes Step Go to step Problem is solved Paper frequently jams Solving print problems Printing problemsTroubleshooting 274 Paper jam message remains after jam is cleared Print jobs do not print Error message about reading the flash drive appearsTroubleshooting 275 Troubleshooting 276 Troubleshooting 277 Confidential and other held jobs do not printFor Windows users For Macintosh users Troubleshooting 278 Settings General SettingsSettings General Settings Print Recovery Page Protect Off Print job takes longer than expected Incorrect characters print Troubleshooting 279Job prints from the wrong tray or on the wrong paper Large jobs do not collate Troubleshooting 280Tray linking does not work Print quality problems Troubleshooting 281Unexpected page breaks occur Characters have jagged or uneven edges Troubleshooting 282 Printer is printing blank pages Troubleshooting 283 Clipped pages or images Shadow images appear on prints Prints on color transparencies appear dark when projectedTroubleshooting 284 Troubleshooting 285 Gray background on prints Troubleshooting 286 Incorrect margins on prints Troubleshooting 287 Paper curl Troubleshooting 288 Print irregularities Troubleshooting 289 Repeating defects appear on prints Troubleshooting 290 Print is too dark Troubleshooting 291 Print is too light Troubleshooting 292 Skewed print Troubleshooting 293 Printer is printing solid black pages Streaked horizontal lines appear on prints Troubleshooting 294Transparency print quality is poor Troubleshooting 295 Streaked vertical lines appear on prints Troubleshooting 296 Horizontal voids appear on prints Troubleshooting 297 Vertical voids appear on prints Toner specks appear on prints Toner fog or background shading appears on prints Solving copy problems Troubleshooting 299Toner rubs off Uneven print density Copier does not respond Scanner unit does not close Troubleshooting 301 Poor copy quality Troubleshooting 302 Partial document or photo copies Solving fax problems Fax and e-mail functions are not set upTroubleshooting 303 Settings General Settings Run initial setup Yes Cannot send or receive a fax Troubleshooting 304Caller ID is not shown Troubleshooting 305 Troubleshooting 306 Can send but not receive faxes Yes Problem is solved Go to step 307 Received fax has poor print quality Troubleshooting 308Click Settings Fax Settings Analog Fax Setup Scanner does not respond Solving scanner problemsTroubleshooting 309 Troubleshooting 310 Scan job was not successfulStep Change the file name. Go to step Existing file check box Troubleshooting 311 Scanning takes too long or freezes the computer Troubleshooting 312 Poor scanned image quality Cannot scan from a computer Troubleshooting 313Partial document or photo scans Solving home screen applications problems An application error has occurredTroubleshooting 314 Click Settings Apps Apps Management System tab Log Troubleshooting 315 Contacting customer supportTech Library Mail Product information Edition notice316 May 317 TrademarksNoise emission levels Temperature information Product disposal318 Meter average sound pressure, dBA Static sensitivity notice Laser noticeLaser advisory label 319 Power consumption Product power consumptionMode Description Power consumption Watts 320 Industry Canada compliance statement Avis de conformité aux normes de l’industrie du Canada Licensing notices European Community EC directives conformityRegulatory notices for telecommunication terminal equipment 322 323 324 Using this product in Switzerland Japanese telecom noticeUtilisation de ce produit en Suisse Verwendung dieses Produkts in der Schweiz Regulatory notices for wireless products Modular component noticeExposure to radio frequency radiation Industry Canada Canada 327 Taiwan NCC RF notice statementIndustry Canada Canada 328 ΤΗΣ Οδηγιασ 1999/5/ΕΚ Patent acknowledgment 329 330 Limited warrantyLexmark International, Inc., Lexington, KY 331 Limited warranty serviceExtent of limited warranty 332 Limitation of liabilityAdditional rights Symbols 250‑sheet tray installing 44 550‑sheet tray installingIndex NumericsPage Page FTP Page Page Page Page Page Page Page Index 344 XPS menu