Manuals / Lexmark / Computer Equipment / Printer

Lexmark 34TT016, 35S6701, 35S3332, MX611DHE manual Paper jam in the finisher bin, Clearing jams 247

Models: 34TT016 MX611DHE 35S3332 MX611DE 35S6701

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Page 247

Clearing jams

247

[x]-page jam, remove all pages from the output bin. Leave paper in bin. [45y.xx]

Paper jam in the finisher bin

1Empty the standard bin.

2Move the paper guides to the sides.

3Remove all jammed pages from inside the access areas. Note: Make sure all paper fragments are removed.

Image 247

Lexmark 34TT016, 35S6701, 35S3332, MX611DHE, MX611DE manual Paper jam in the finisher bin, Clearing jams 247

Contents

May Users GuideContents Copying Loading paper and specialty mediaPaper and specialty media guide PrintingSaving money and the environment 210 Faxing 107Scanning 130 Understanding the printer menus 138Clearing jams 235 Troubleshooting 253Maintaining the printer 220 Managing the printer 232Index 333 316Safety information Safety informationPage What are you looking for? Find it here Learning about the printerFinding information about the printer Learning about the printerOther countries and regions-See the printed Selecting a location for the printerPrinter configurations Basic model Configured model Using the Embedded Web ServerUnderstanding the basic functions of the scanner Using the ADF and scanner glassUsing the ADF Using the scanner glassUnderstanding the printer control panel Using the printer control panelUnderstanding the printer control panel Touch Indicator light Printer statusUnderstanding the home screen Sleep button light Printer statusFeature Description FeaturesTouch Accept Save a setting Using the touch-screen buttonsOther touch-screen buttons Understanding the printer control panel For Macintosh users Setting up and using the home screen applicationsFinding the IP address of the computer For Windows usersCustomizing the home screen Accessing the Embedded Web ServerClick Settings General Settings Home screen customization Finding the IP address of the printerFinding information about the home screen applications Setting up Forms and FavoritesUnderstanding the different applications Activating the home screen applicationsClick Settings Apps Apps Management Forms and Favorites Setting up Card CopyClick Settings Apps Apps Management Card Copy Setting up Multi Send Using MyShortcutClick Settings Apps Apps Management Multi Send Setting up Scan to NetworkUseTo Exporting and importing a configuration Setting up Remote Operator PanelClick Settings Remote Operator Panel Settings Click Submit Installing internal options Additional printer setupAvailable internal options Accessing the controller board Close the shield, and then the access door Installing a memory cardPage Installing an optional card Installing an Internal Solutions Port Page Long ISP cable Page Page Page Page Installing a printer hard disk Page Page Removing a printer hard disk Order of installation Installing hardware optionsInstalling optional trays Page Page Line port Attaching cablesInstalling the printer software Setting up the printer softwareMacintosh Windows 7 or earlier Click Update Now ‑ Ask PrinterUpdating available options in the printer driver WindowsFor Windows users Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network NetworkingSelect Ethernet connection, and then click Continue For Macintosh usersClick + Preparing to set up the printer on a wireless network From the printer control panel, navigate to Connecting the printer using the Wireless Setup WizardSelect a wireless connection setup Network/Ports Active NIC Auto SubmitUsing the Personal Identification Number PIN method Using the Push Button Configuration methodFor Windows users Setting up serial printing Click Continue Finish Reports Menu Settings Verifying printer setupPrinting a menu settings Printing a network setupLoading trays Setting the paper size and typeConfiguring Universal paper settings Loading paper and specialty mediaPage LG Lltr A4 Exec Page One ‑sided printing Two ‑sided duplex printing Loading the multipurpose feeder Page Page Page Page Using the standard bin and paper stop Creating a custom name for a paper type Using the Embedded Web ServerLinking and unlinking trays Linking and unlinking traysAssigning a custom paper type Configuring a custom nameUsing the printer control panel Click Settings Paper Menu Custom TypesPaper Menu Custom Types Select a custom name you want to configure, and then touchTips on using envelopes Using specialty mediaTips on using letterhead Tips on using transparenciesPage Paper guidelines Paper characteristicsSelecting preprinted forms and letterhead Fiber contentUnacceptable paper Selecting paperStoring paper Using recycled paper and other office papersScanner Duplex 550 ‑sheet tray Feeder Glass Mode Supported paper sizes, types, and weightsSupported paper sizes Paper type Standard 250 ‑ or Multipurpose Duplex mode Supported paper types and weightsSupported paper sizes Paper size Dimensions Staple finisherPaper type Staple finisher Supported paper types and weightsPaper and specialty media guide X 9.8Printing forms Adjusting toner darknessPrinting Printing forms and a documentPrinting from a flash drive Click Settings Print Settings Quality Menu Toner DarknessSettings Print Settings Quality Menu Toner Darkness Printing from a flash drive or mobile devicePage Storing print jobs in the printer Printing confidential and other held jobsRecommended flash drives File type Printing confidential and other held jobs Modifying confidential print settingsPrinting Touch Submit Printing information pages Canceling a print jobFor Macintosh users Making a quick copy Copying using the ADFCopying Making copiesCopying on transparencies Copying using the scanner glassCopying photos Copying on specialty mediaCopying on letterhead Customizing copy settingsCopying to a different size Example 2 Copying on a single paper size Making copies using paper from a selected trayCopying different paper sizes Example 1 Copying on mixed paper sizesReducing or enlarging copies Copying on both sides of the paper duplexingCopy to Letter Copy It Collating copies Adjusting copy qualitySelect one of the following Placing separator sheets between copiesCopying multiple pages onto a single sheet Copy Advanced Options Separator SheetsCreating a custom copy job Placing an overlay message on each Canceling a copy jobPlacing information on copies Placing a header or footer on pagesUnderstanding the copy options Copies ContentUsing the advanced options CollateClick Settings E-mail/FTP Settings E-mail Settings Setting up the printer to e-mailSetting up the e-mail function Configuring e‑mail settingsCreating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web ServerCreating an e-mail shortcut using the printer control panel Click SettingsMailing 102 Sending an e-mail using the printer control panelSending an e‑mail using a shortcut number Mailing a documentChanging the output file type Customizing e-mail settingsSending an e‑mail using the address book Adding e-mail subject and message informationUnderstanding the e-mail options Canceling an e-mailSend As ResolutionMailing 105 Scan Preview SetupMailing 106 Faxing Setting up the printer to faxFaxing 107 Click Settings Fax Settings Analog Fax Setup Initial fax setupUsing the printer control panel for fax setup Using the Embedded Web Server for fax setupScenario 1 Standard telephone line Setup 1 Printer is connected to a dedicated fax lineTips for this setup Choosing a fax connectionConnected to the same telephone wall jack Faxing 110Connected to different wall jacks Faxing 111Faxing 112 Faxing 113 Scenario 2 Digital Subscriber Line DSLFaxing 114 Scenario 3 VoIP telephone serviceFaxing 115 Setup 1 Printer is connected directly to a cable modemFaxing 116 Part name Part number Lexmark adapter plug 40X8519 Page Faxing 119 Connecting the printer to a wall jack in GermanySetting the outgoing fax name and number Connecting to a distinctive ring serviceSettings Fax Settings Analog Fax Setup Answer On Sending a fax Setting the date and timeConfiguring the printer to observe daylight saving time Sending a fax using the printer control panelSending a fax using a shortcut number Sending a fax using the computerFax tab Enable fax Sending a fax at a scheduled time Sending a fax using the address bookCreating shortcuts Customizing fax settingsChanging the fax resolution Click Settings Manage Shortcuts Fax Shortcut SetupBlocking junk faxes Click Settings Reports Click Fax Job Log or Fax Call LogMaking a fax lighter or darker Viewing a fax logHolding faxes Canceling an outgoing faxClick Settings Fax Settings Analog Fax Setup Holding Faxes Holding and forwarding faxesOff Always On Manual Scheduled Click Settings Fax SettingsUnderstanding the fax options Forwarding a faxThis option lets you send a fax at a later time or date Delayed SendFaxing 129 Scanning to an FTP address Using Scan to NetworkCreating an FTP shortcut using the Embedded Web Server ScanningScanning an FTP using the address book Creating an FTP shortcut using the printer control panelScanning to an FTP address using the printer control panel Scanning to an FTP address using a shortcut numberClick Scan Profile Create Scan Profile Scanning to a computer using the Embedded Web ServerSelect your scan settings, and then click Next Scanning to a computer or flash driveSetting up Scan to Computer Scanning 134 Select your printer from the list Scanning to a flash driveClick Next Close Held jobs Profiles and Apps select your scan profile Using the ScanBack UtilityUnderstanding the scan options Scanning 135Scanning 136 Scanning 137 Understanding the printer menus 138 Settings Help Manage Shortcuts Option Card Menu3Understanding the printer m enus Menus listUnderstanding the printer menus 139 Default Source menuPaper menu Paper Size/Type menuTray x Type Understanding the printer menus 140Multipurpose Feeder Size Multipurpose Feeder Type Understanding the printer menus 141Manual Paper Size Understanding the printer menus 142 Configure MP menuPaper Texture menu Substitute Size menuUnderstanding the printer menus 143 Understanding the printer menus 144 Paper Weight menuUnderstanding the printer menus 145 Understanding the printer menus 146 Paper Loading menuUse Custom Name Custom Types menuCustom Names menu Understanding the printer menus 147Custom Scan Sizes menu Universal Setup menuUnderstanding the printer menus 148 Reports menu Reports MenuUnderstanding the printer menus 149 Understanding the printer menus 150 Network/Ports menuActive NIC menu Standard Network or Network x menuUnderstanding the printer menus 151 To access the menu, navigate to either of the followingTCP/IP menu Network Card menuUnderstanding the printer menus 152 Understanding the printer menus 153 IPv6 menuUnderstanding the printer menus 154 Wireless menuView Name AppleTalk menuStandard USB menu ActivateENA Address Understanding the printer menus 156USB Buffer Job BufferingUnderstanding the printer menus 157 Smtp Setup menuSecurity menu Edit Security Setups menuUnderstanding the printer menus 158 Security Reset Jumper Miscellaneous Security Settings menuEdit Access Controls Login RestrictionsUnderstanding the printer menus 160 Confidential Print menuSecurity Audit Log menu Erase Temporary Data Files menuUnderstanding the printer menus 161 Understanding the printer menus 162 Set Date/Time menuGeneral Settings menu Settings menuUnderstanding the printer menus 163 ADF Loaded Beep Quiet ModeRun Initial setup Understanding the printer menus 164Scan to PC Port Range Understanding the printer menus 165Keyboard Paper SizesDisplayed Information Understanding the printer menus 166Time Format Understanding the printer menus 167Home screen customization Date FormatUnderstanding the printer menus 168 Understanding the printer menus 169 Understanding the printer menus 170 Press Sleep Button Error RecoveryPrint Recovery Understanding the printer menus 171Understanding the printer menus 172 Copy Settings menuUnderstanding the printer menus 173 Understanding the printer menus 174 Understanding the printer menus 175 Fax Mode Analog Fax Setup menu Fax Settings menuUnderstanding the printer menus 176 Understanding the printer menus 177 Understanding the printer menus 178 ResolutionFax Cover Dial Prefix Understanding the printer menus 179Understanding the printer menus 180 Understanding the printer menus 181 Understanding the printer menus 182 Understanding the printer menus 183 Understanding the printer menus 184 ‑mail Settings menuRinger Volume ‑mail Server SetupFormat Understanding the printer menus 185Color Orientation Text DefaultText/Photo Default Understanding the printer menus 186Use Multi ‑Page Tiff Photo DefaultUnderstanding the printer menus 187 ‑mail images sent asColor Balance Understanding the printer menus 188Understanding the printer menus 189 FTP Settings menuUse cc/bcc Understanding the printer menus 190 FTP bit Depth Understanding the printer menus 191File Name Understanding the printer menus 192 Flash Drive menu Scan SettingsUnderstanding the printer menus 193 Understanding the printer menus 194 Understanding the printer menus 195 Duplex Binding Print SettingsUnderstanding the printer menus 196 CopiesUse Printer Language Set the printer language PCL Emulation Print SettingsSetup menu Understanding the printer menus 197Download Target Understanding the printer menus 198Job Waiting Print AreaUnderstanding the printer menus 199 Finishing menuPrint All Order Separator Source Understanding the printer menus 200Staple Job Quality menu Understanding the printer menus 202 Job Accounting menuUnderstanding the printer menus 203 Utilities menuPostScript menu XPS menuUnderstanding the printer menus 204 Understanding the printer menus 205 PCL Emul menuTray Renumber Understanding the printer menus 206Understanding the printer menus 207 Html menuUnderstanding the printer menus 208 Image menuUnderstanding the printer menus 209 Help menuMenu item Description Saving paper and toner Saving money and the environmentConserving supplies Saving energy Using Eco‑ModeClick Settings General Settings Eco‑Mode select a setting Click Settings General Settings Quiet Mode select a settingSaving money and the environment 212 Adjusting Sleep modeClick Settings General Settings Timeouts Settings General Settings Timeouts Sleep ModeSaving money and the environment 213 Using Hibernate ModeSetting Hibernate Timeout Click Settings General Settings Sleep Button SettingsClick Settings General Settings Schedule Power Modes Using Schedule Power ModesAdjusting the brightness of the display Settings General Settings Timeouts Hibernate TimeoutRecycling Lexmark packaging Settings General Settings Screen BrightnessRecycling Recycling Lexmark productsDisposing of a printer hard disk Securing the printerStatement of Volatility Erasing volatile memoryErasing non‑volatile memory Using the printer control panelTouch Wipe All Settings Touch Back Exit Config MenuTouch Disk Encryption Enable Configuring printer hard disk encryptionUsing the Embedded Web Server Click Settings Security Disk EncryptionLexmark security Web Finding printer security informationMaintaining the printer 220 Cleaning the printer partsCleaning the printer Maintaining the printerMaintaining the printer 221 Cleaning the scanner glassClose the scanner cover Ordering supplies Using genuine Lexmark parts and suppliesChecking the status of parts and supplies Estimated number of remaining pagesReturn Program cartridge Ordering toner cartridgesOrdering an imaging unit Maintaining the printer 223Ordering an ADF separator roller Ordering a maintenance kitStoring supplies Ordering staple cartridgesReplacing the toner cartridge Replacing suppliesMaintaining the printer 225 Replacing the imaging unit Page Page Maintaining the printer 229 Replacing the staple cartridgePage Shipping the printer Moving the printerBefore moving the printer Moving the printer to another locationChecking the virtual display Finding advanced networking and administrator informationSetting up e‑mail alerts Managing the printerNotification Description Click Settings Print Settings Supply NotificationsSettings General Settings Factory Defaults Restore Now Restoring factory default settingsManaging the printer 234 Clearing jams 235 Clearing jamsAvoiding jams Load paper properlyUse recommended paper Understanding jam messages and locationsClearing jams 237 Jam access area Printer control panel message What to do‑page jam, clear standard bin y.xx ‑page jam, open automatic feeder top cover y.xxClearing jams 238 Clearing jams 239 ‑page jam, open rear door y.xx‑page jam, open front door y.xx Page Page ‑page jam, remove tray 1 to clear duplex y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open tray x y.xx Page Clearing jams 247 Paper jam in the finisher binPaper jam in the finisher rear door Page Staple jam in the finisher Page Page Cartridge low 88.xy TroubleshootingUnderstanding the printer messages Cartridge, imaging unit mismatch 41.xyChange paper source to custom string load orientation Cartridge nearly low 88.xyCartridge very low, x estimated pages remain 88.xy Change paper source to custom type name load orientationClose front door Check tray x connectionClose rear door Close finisher rear doorDisk full Configuration change, some held jobs were not restoredComplex page, some data may not have printed Defective flash detectedFax Station Name not set up. Contact system administrator Error reading USB drive. Remove USBError reading USB hub. Remove hub Fax partition inoperative. Contact system administratorIncorrect paper size, open paper source Imaging unit nearly low 84.xyImaging unit very low, x estimated pages remain 84.xy Incompatible tray xLoad paper source with custom type name paper orientation Insufficient memory, some held jobs will not be restoredInsufficient memory to support Resource Save feature Insufficient memory, some Held Jobs were deletedLoad Manual Feeder with paper size paper orientation Troubleshooting 260Load Manual Feeder with custom type name paper orientation Load Manual Feeder with custom string paper orientationNetwork x software error Maintenance kit low 80.xyMaintenance kit nearly low 80.xy Maintenance kit very low, x estimated pages remain 80.xyPaper changes needed No analog phone line connected to modem, fax is disabledNon‑Lexmark supply type, see User’s Guide 33.xy Not enough free space in flash memory for resourcesRemove paper from standard output bin Parallel port x disabledPrinter had to restart. Last job may be incomplete Remove defective diskReplace unsupported cartridge 32.xy Reinstall missing or unresponsive cartridge 31.xyReinstall missing or unresponsive imaging unit 31.xy Troubleshooting 264Replace unsupported imaging unit 32.xy Restore held jobs?Scanner disabled by admin Serial port x disabledStandard USB port disabled Smtp server not set up. Contact system administratorSome held jobs were not restored Standard network software errorUnformatted flash detected USB port x disabledWeblink server not set up. Contact system administrator Too many trays attachedPrinter is not responding Solving printer problemsBasic printer problems Troubleshooting 268Troubleshooting 269 Cannot detect internal option Option problemsTroubleshooting 270 Printer display is blankStep Problem is solved. Go to step Tray problemsTroubleshooting 271 Action Yes Step Problem is solved Go to stepUSB/parallel interface card does not operate correctly Internal Solutions Port does not operate correctlyTroubleshooting 272 Cannot detect memory cardPaper frequently jams Paper feed problemsTroubleshooting 273 Action Yes Step Go to step Problem is solvedPaper jam message remains after jam is cleared Solving print problemsPrinting problems Troubleshooting 274Troubleshooting 275 Error message about reading the flash drive appearsPrint jobs do not print Troubleshooting 276 For Macintosh users Troubleshooting 277Confidential and other held jobs do not print For Windows usersPrint job takes longer than expected Troubleshooting 278Settings General Settings Settings General Settings Print Recovery Page Protect OffJob prints from the wrong tray or on the wrong paper Troubleshooting 279Incorrect characters print Tray linking does not work Troubleshooting 280Large jobs do not collate Characters have jagged or uneven edges Print quality problemsTroubleshooting 281 Unexpected page breaks occurPrinter is printing blank pages Troubleshooting 282Clipped pages or images Troubleshooting 283Troubleshooting 284 Prints on color transparencies appear dark when projectedShadow images appear on prints Gray background on prints Troubleshooting 285Incorrect margins on prints Troubleshooting 286Paper curl Troubleshooting 287Print irregularities Troubleshooting 288Repeating defects appear on prints Troubleshooting 289Print is too dark Troubleshooting 290Print is too light Troubleshooting 291Skewed print Troubleshooting 292Printer is printing solid black pages Troubleshooting 293Transparency print quality is poor Troubleshooting 294Streaked horizontal lines appear on prints Streaked vertical lines appear on prints Troubleshooting 295Horizontal voids appear on prints Troubleshooting 296Vertical voids appear on prints Troubleshooting 297Toner fog or background shading appears on prints Toner specks appear on printsUneven print density Solving copy problemsTroubleshooting 299 Toner rubs offScanner unit does not close Copier does not respondPoor copy quality Troubleshooting 301Partial document or photo copies Troubleshooting 302Settings General Settings Run initial setup Yes Solving fax problemsFax and e-mail functions are not set up Troubleshooting 303Caller ID is not shown Troubleshooting 304Cannot send or receive a fax Troubleshooting 305 Can send but not receive faxes Troubleshooting 306307 Yes Problem is solved Go to stepClick Settings Fax Settings Analog Fax Setup Troubleshooting 308Received fax has poor print quality Troubleshooting 309 Solving scanner problemsScanner does not respond Existing file check box Troubleshooting 310Scan job was not successful Step Change the file name. Go to stepScanning takes too long or freezes the computer Troubleshooting 311Poor scanned image quality Troubleshooting 312Partial document or photo scans Troubleshooting 313Cannot scan from a computer Click Settings Apps Apps Management System tab Log Solving home screen applications problemsAn application error has occurred Troubleshooting 314Mail Troubleshooting 315Contacting customer support Tech LibraryMay Product informationEdition notice 316Noise emission levels Trademarks317 Meter average sound pressure, dBA Temperature informationProduct disposal 318319 Static sensitivity noticeLaser notice Laser advisory label320 Power consumptionProduct power consumption Mode Description Power consumption WattsAvis de conformité aux normes de l’industrie du Canada Industry Canada compliance statement322 Licensing noticesEuropean Community EC directives conformity Regulatory notices for telecommunication terminal equipment323 324 Verwendung dieses Produkts in der Schweiz Using this product in SwitzerlandJapanese telecom notice Utilisation de ce produit en SuisseIndustry Canada Canada Regulatory notices for wireless productsModular component notice Exposure to radio frequency radiationIndustry Canada Canada Taiwan NCC RF notice statement327 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 328329 Patent acknowledgmentLexmark International, Inc., Lexington, KY Limited warranty330 Extent of limited warranty Limited warranty service331 Additional rights Limitation of liability332 Numerics Symbols250‑sheet tray installing 44 550‑sheet tray installing IndexPage Page FTP Page Page Page Page Page Page Page Index 344 XPS menu