Lexmark MX611DHE, 35S6701, 35S3332 Paper feed problems, Paper frequently jams, Troubleshooting 273

Troubleshooting		273
Action	Yes	No
Step 2	The problem is solved.	Contact customer
Check the cable and the USB or parallel interface card connection.		support.

Use the correct cable, and then make sure it is securely connected to the USB or parallel interface card.

Does the USB or parallel interface card operate correctly?

Paper feed problems

Paper frequently jams

Action	Yes	No
Step 1	Go to step 2.	The problem is solved.

aPull out the tray, and then do one or more of the following:

•Make sure paper lies flat in the tray.

•Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.

•Check if the paper guides are aligned against the edges of the paper.

•Make sure the paper is below the maximum paper fill indicator.

•Check if you are printing on a recommended paper size and type.

bInsert the tray properly.

If jam recovery is enabled, then the print jobs will reprint automatically.

Do paper jams still occur frequently?

Step 2 Go to step 3. The problem is solved.

aLoad paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.

bResend the print job.

Do paper jams still occur frequently?
Step 3	Contact customer	The problem is solved.
a Review the tips on avoiding jams. For more information, see “Avoiding	support.
jams” on page 235.
b Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?