Lexmark MX611DHE Toner specks appear on prints, Toner fog or background shading appears on prints

Troubleshooting		298
Action	Yes	No
Step 4	Go to step 5.	The problem is solved.

aRedistribute the toner in the imaging unit.

1Remove the toner cartridge, and then the imaging unit.

2Firmly shake the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

3Reinstall the imaging unit, and then the cartridge.

bResend the print job.

Do vertical voids appear on prints?
Step 5	Contact customer	The problem is solved.
Replace the imaging unit, and then resend the print job.	support.
Do vertical voids appear on prints?

Toner specks appear on prints

Action	Yes	No
Replace the imaging unit, and then resend the print job.	Contact customer	The problem is solved.
	support.
Do toner specks appear on prints?
Toner fog or background shading appears on prints

ABCDE

ABCDE

ABCDE

Action	Yes	No
Step 1	Go to step 2.	The problem is solved.
Reinstall the imaging unit.

aRemove, and then install the imaging unit.

bResend the print job.

Does fog or shading appear on prints?