Users Guide
May
Contents
Printing
Loading paper and specialty media
Paper and specialty media guide
Copying
Understanding the printer menus 138
Faxing 107
Scanning 130
Saving money and the environment 210
Managing the printer 232
Troubleshooting 253
Maintaining the printer 220
Clearing jams 235
316
Index 333
Safety information
Safety information
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Learning about the printer
Learning about the printer
Finding information about the printer
What are you looking for? Find it here
Selecting a location for the printer
Other countries and regions-See the printed
Printer configurations
Basic model
Using the Embedded Web Server
Configured model
Using the scanner glass
Using the ADF and scanner glass
Using the ADF
Understanding the basic functions of the scanner
Using the printer control panel
Understanding the printer control panel
Understanding the printer control panel
Sleep button light Printer status
Indicator light Printer status
Understanding the home screen
Touch
Features
Feature Description
Using the touch-screen buttons
Touch Accept Save a setting
Other touch-screen buttons
Understanding the printer control panel
For Windows users
Setting up and using the home screen applications
Finding the IP address of the computer
For Macintosh users
Finding the IP address of the printer
Accessing the Embedded Web Server
Click Settings General Settings Home screen customization
Customizing the home screen
Activating the home screen applications
Setting up Forms and Favorites
Understanding the different applications
Finding information about the home screen applications
Setting up Card Copy
Click Settings Apps Apps Management Forms and Favorites
Click Settings Apps Apps Management Card Copy
Using MyShortcut
Setting up Multi Send
Setting up Scan to Network
Click Settings Apps Apps Management Multi Send
UseTo
Setting up Remote Operator Panel
Exporting and importing a configuration
Click Settings Remote Operator Panel Settings
Click Submit
Additional printer setup
Installing internal options
Available internal options
Accessing the controller board
Installing a memory card
Close the shield, and then the access door
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Installing an optional card
Installing an Internal Solutions Port
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Long ISP cable
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Installing a printer hard disk
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Removing a printer hard disk
Installing hardware options
Order of installation
Installing optional trays
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Attaching cables
Line port
Setting up the printer software
Installing the printer software
Macintosh
Windows
Click Update Now ‑ Ask Printer
Updating available options in the printer driver
Windows 7 or earlier
Networking
Preparing to set up the printer on an Ethernet network
Installing the printer on an Ethernet network
For Windows users
For Macintosh users
Select Ethernet connection, and then click Continue
Click +
Preparing to set up the printer on a wireless network
Network/Ports Active NIC Auto Submit
Connecting the printer using the Wireless Setup Wizard
Select a wireless connection setup
From the printer control panel, navigate to
Using the Push Button Configuration method
Using the Personal Identification Number PIN method
For Windows users
Setting up serial printing
Click Continue Finish
Printing a network setup
Verifying printer setup
Printing a menu settings
Reports Menu Settings
Loading paper and specialty media
Setting the paper size and type
Configuring Universal paper settings
Loading trays
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LG Lltr A4 Exec
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One ‑sided printing Two ‑sided duplex printing
Loading the multipurpose feeder
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Using the standard bin and paper stop
Linking and unlinking trays
Using the Embedded Web Server
Linking and unlinking trays
Creating a custom name for a paper type
Click Settings Paper Menu Custom Types
Configuring a custom name
Using the printer control panel
Assigning a custom paper type
Select a custom name you want to configure, and then touch
Paper Menu Custom Types
Tips on using transparencies
Using specialty media
Tips on using letterhead
Tips on using envelopes
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Paper characteristics
Paper guidelines
Selecting paper
Fiber content
Unacceptable paper
Selecting preprinted forms and letterhead
Using recycled paper and other office papers
Storing paper
Supported paper sizes, types, and weights
Scanner Duplex 550 ‑sheet tray Feeder Glass Mode
Supported paper sizes
Supported paper types and weights
Paper type Standard 250 ‑ or Multipurpose Duplex mode
Paper size Dimensions Staple finisher
Supported paper sizes
X 9.8
Supported paper types and weights
Paper and specialty media guide
Paper type Staple finisher
Printing forms and a document
Adjusting toner darkness
Printing
Printing forms
Printing from a flash drive or mobile device
Click Settings Print Settings Quality Menu Toner Darkness
Settings Print Settings Quality Menu Toner Darkness
Printing from a flash drive
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Printing confidential and other held jobs
Storing print jobs in the printer
Recommended flash drives File type
Modifying confidential print settings
Printing confidential and other held jobs
Printing Touch Submit
Canceling a print job
Printing information pages
For Macintosh users
Making copies
Copying using the ADF
Copying
Making a quick copy
Copying on specialty media
Copying using the scanner glass
Copying photos
Copying on transparencies
Customizing copy settings
Copying on letterhead
Copying to a different size
Example 1 Copying on mixed paper sizes
Making copies using paper from a selected tray
Copying different paper sizes
Example 2 Copying on a single paper size
Copying on both sides of the paper duplexing
Reducing or enlarging copies
Copy to Letter Copy It
Adjusting copy quality
Collating copies
Copy Advanced Options Separator Sheets
Placing separator sheets between copies
Copying multiple pages onto a single sheet
Select one of the following
Creating a custom copy job
Placing a header or footer on pages
Canceling a copy job
Placing information on copies
Placing an overlay message on each
Understanding the copy options
Collate
Content
Using the advanced options
Copies
Configuring e‑mail settings
Setting up the printer to e-mail
Setting up the e-mail function
Click Settings E-mail/FTP Settings E-mail Settings
Click Settings
Creating an e-mail shortcut using the Embedded Web Server
Creating an e-mail shortcut using the printer control panel
Creating an e-mail shortcut
Mailing a document
Sending an e-mail using the printer control panel
Sending an e‑mail using a shortcut number
Mailing 102
Adding e-mail subject and message information
Customizing e-mail settings
Sending an e‑mail using the address book
Changing the output file type
Canceling an e-mail
Understanding the e-mail options
Resolution
Send As
Mailing 105
Setup
Scan Preview
Mailing 106
Setting up the printer to fax
Faxing
Faxing 107
Using the Embedded Web Server for fax setup
Initial fax setup
Using the printer control panel for fax setup
Click Settings Fax Settings Analog Fax Setup
Choosing a fax connection
Setup 1 Printer is connected to a dedicated fax line
Tips for this setup
Scenario 1 Standard telephone line
Faxing 110
Connected to the same telephone wall jack
Faxing 111
Connected to different wall jacks
Faxing 112
Scenario 2 Digital Subscriber Line DSL
Faxing 113
Scenario 3 VoIP telephone service
Faxing 114
Setup 1 Printer is connected directly to a cable modem
Faxing 115
Faxing 116
Part name Part number Lexmark adapter plug 40X8519
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Connecting the printer to a wall jack in Germany
Faxing 119
Connecting to a distinctive ring service
Setting the outgoing fax name and number
Settings Fax Settings Analog Fax Setup Answer On
Sending a fax using the printer control panel
Setting the date and time
Configuring the printer to observe daylight saving time
Sending a fax
Sending a fax using the computer
Sending a fax using a shortcut number
Fax tab Enable fax
Sending a fax using the address book
Sending a fax at a scheduled time
Click Settings Manage Shortcuts Fax Shortcut Setup
Customizing fax settings
Changing the fax resolution
Creating shortcuts
Viewing a fax log
Click Settings Reports Click Fax Job Log or Fax Call Log
Making a fax lighter or darker
Blocking junk faxes
Holding and forwarding faxes
Canceling an outgoing fax
Click Settings Fax Settings Analog Fax Setup Holding Faxes
Holding faxes
Forwarding a fax
Click Settings Fax Settings
Understanding the fax options
Off Always On Manual Scheduled
Delayed Send
This option lets you send a fax at a later time or date
Faxing 129
Scanning
Using Scan to Network
Creating an FTP shortcut using the Embedded Web Server
Scanning to an FTP address
Scanning to an FTP address using a shortcut number
Creating an FTP shortcut using the printer control panel
Scanning to an FTP address using the printer control panel
Scanning an FTP using the address book
Scanning to a computer or flash drive
Scanning to a computer using the Embedded Web Server
Select your scan settings, and then click Next
Click Scan Profile Create Scan Profile
Setting up Scan to Computer
Scanning to a flash drive
Scanning 134 Select your printer from the list
Click Next Close
Scanning 135
Using the ScanBack Utility
Understanding the scan options
Held jobs Profiles and Apps select your scan profile
Scanning 136
Scanning 137
Menus list
Settings Help Manage Shortcuts Option Card Menu3
Understanding the printer m enus
Understanding the printer menus 138
Paper Size/Type menu
Default Source menu
Paper menu
Understanding the printer menus 139
Understanding the printer menus 140
Tray x Type
Multipurpose Feeder Size
Understanding the printer menus 141
Multipurpose Feeder Type
Manual Paper Size
Configure MP menu
Understanding the printer menus 142
Substitute Size menu
Paper Texture menu
Understanding the printer menus 143
Paper Weight menu
Understanding the printer menus 144
Understanding the printer menus 145
Paper Loading menu
Understanding the printer menus 146
Understanding the printer menus 147
Custom Types menu
Custom Names menu
Use Custom Name
Universal Setup menu
Custom Scan Sizes menu
Understanding the printer menus 148
Reports Menu
Reports menu
Understanding the printer menus 149
Standard Network or Network x menu
Network/Ports menu
Active NIC menu
Understanding the printer menus 150
To access the menu, navigate to either of the following
Understanding the printer menus 151
Network Card menu
TCP/IP menu
Understanding the printer menus 152
IPv6 menu
Understanding the printer menus 153
Wireless menu
Understanding the printer menus 154
Activate
AppleTalk menu
Standard USB menu
View Name
Job Buffering
Understanding the printer menus 156
USB Buffer
ENA Address
Smtp Setup menu
Understanding the printer menus 157
Edit Security Setups menu
Security menu
Understanding the printer menus 158
Login Restrictions
Miscellaneous Security Settings menu
Edit Access Controls
Security Reset Jumper
Confidential Print menu
Understanding the printer menus 160
Erase Temporary Data Files menu
Security Audit Log menu
Understanding the printer menus 161
Set Date/Time menu
Understanding the printer menus 162
Settings menu
General Settings menu
Understanding the printer menus 163
Understanding the printer menus 164
Quiet Mode
Run Initial setup
ADF Loaded Beep
Paper Sizes
Understanding the printer menus 165
Keyboard
Scan to PC Port Range
Understanding the printer menus 166
Displayed Information
Date Format
Understanding the printer menus 167
Home screen customization
Time Format
Understanding the printer menus 168
Understanding the printer menus 169
Understanding the printer menus 170
Understanding the printer menus 171
Error Recovery
Print Recovery
Press Sleep Button
Copy Settings menu
Understanding the printer menus 172
Understanding the printer menus 173
Understanding the printer menus 174
Understanding the printer menus 175
Fax Settings menu
Fax Mode Analog Fax Setup menu
Understanding the printer menus 176
Understanding the printer menus 177
Resolution
Understanding the printer menus 178
Fax Cover
Understanding the printer menus 179
Dial Prefix
Understanding the printer menus 180
Understanding the printer menus 181
Understanding the printer menus 182
Understanding the printer menus 183
‑mail Server Setup
‑mail Settings menu
Ringer Volume
Understanding the printer menus 184
Understanding the printer menus 185
Format
Color
Understanding the printer menus 186
Text Default
Text/Photo Default
Orientation
‑mail images sent as
Photo Default
Understanding the printer menus 187
Use Multi ‑Page Tiff
Understanding the printer menus 188
Color Balance
FTP Settings menu
Understanding the printer menus 189
Use cc/bcc
Understanding the printer menus 190
Understanding the printer menus 191
FTP bit Depth
File Name
Understanding the printer menus 192
Scan Settings
Flash Drive menu
Understanding the printer menus 193
Understanding the printer menus 194
Understanding the printer menus 195
Copies
Print Settings
Understanding the printer menus 196
Duplex Binding
Understanding the printer menus 197
Print Settings
Setup menu
Use Printer Language Set the printer language PCL Emulation
Print Area
Understanding the printer menus 198
Job Waiting
Download Target
Finishing menu
Understanding the printer menus 199
Print All Order
Understanding the printer menus 200
Separator Source
Staple Job
Quality menu
Job Accounting menu
Understanding the printer menus 202
Utilities menu
Understanding the printer menus 203
XPS menu
PostScript menu
Understanding the printer menus 204
PCL Emul menu
Understanding the printer menus 205
Understanding the printer menus 206
Tray Renumber
Html menu
Understanding the printer menus 207
Image menu
Understanding the printer menus 208
Help menu
Understanding the printer menus 209
Menu item Description
Saving money and the environment
Saving paper and toner
Conserving supplies
Click Settings General Settings Quiet Mode select a setting
Using Eco‑Mode
Click Settings General Settings Eco‑Mode select a setting
Saving energy
Settings General Settings Timeouts Sleep Mode
Adjusting Sleep mode
Click Settings General Settings Timeouts
Saving money and the environment 212
Click Settings General Settings Sleep Button Settings
Using Hibernate Mode
Setting Hibernate Timeout
Saving money and the environment 213
Settings General Settings Timeouts Hibernate Timeout
Using Schedule Power Modes
Adjusting the brightness of the display
Click Settings General Settings Schedule Power Modes
Recycling Lexmark products
Settings General Settings Screen Brightness
Recycling
Recycling Lexmark packaging
Erasing volatile memory
Securing the printer
Statement of Volatility
Disposing of a printer hard disk
Touch Back Exit Config Menu
Using the printer control panel
Touch Wipe All Settings
Erasing non‑volatile memory
Click Settings Security Disk Encryption
Configuring printer hard disk encryption
Using the Embedded Web Server
Touch Disk Encryption Enable
Finding printer security information
Lexmark security Web
Maintaining the printer
Cleaning the printer parts
Cleaning the printer
Maintaining the printer 220
Cleaning the scanner glass
Maintaining the printer 221
Close the scanner cover
Estimated number of remaining pages
Using genuine Lexmark parts and supplies
Checking the status of parts and supplies
Ordering supplies
Maintaining the printer 223
Ordering toner cartridges
Ordering an imaging unit
Return Program cartridge
Ordering staple cartridges
Ordering a maintenance kit
Storing supplies
Ordering an ADF separator roller
Replacing supplies
Replacing the toner cartridge
Maintaining the printer 225
Replacing the imaging unit
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Page
Replacing the staple cartridge
Maintaining the printer 229
Page
Moving the printer to another location
Moving the printer
Before moving the printer
Shipping the printer
Managing the printer
Finding advanced networking and administrator information
Setting up e‑mail alerts
Checking the virtual display
Click Settings Print Settings Supply Notifications
Notification Description
Restoring factory default settings
Settings General Settings Factory Defaults Restore Now
Managing the printer 234
Load paper properly
Clearing jams
Avoiding jams
Clearing jams 235
Understanding jam messages and locations
Use recommended paper
Jam access area Printer control panel message What to do
Clearing jams 237
‑page jam, open automatic feeder top cover y.xx
‑page jam, clear standard bin y.xx
Clearing jams 238
‑page jam, open rear door y.xx
Clearing jams 239
‑page jam, open front door y.xx
Page
Page
‑page jam, remove tray 1 to clear duplex y.xx
‑page jam, clear manual feeder y.xx
‑page jam, open tray x y.xx
Page
Paper jam in the finisher bin
Clearing jams 247
Paper jam in the finisher rear door
Page
Staple jam in the finisher
Page
Page
Cartridge, imaging unit mismatch 41.xy
Troubleshooting
Understanding the printer messages
Cartridge low 88.xy
Change paper source to custom type name load orientation
Cartridge nearly low 88.xy
Cartridge very low, x estimated pages remain 88.xy
Change paper source to custom string load orientation
Close finisher rear door
Check tray x connection
Close rear door
Close front door
Defective flash detected
Configuration change, some held jobs were not restored
Complex page, some data may not have printed
Disk full
Fax partition inoperative. Contact system administrator
Error reading USB drive. Remove USB
Error reading USB hub. Remove hub
Fax Station Name not set up. Contact system administrator
Incompatible tray x
Imaging unit nearly low 84.xy
Imaging unit very low, x estimated pages remain 84.xy
Incorrect paper size, open paper source
Insufficient memory, some Held Jobs were deleted
Insufficient memory, some held jobs will not be restored
Insufficient memory to support Resource Save feature
Load paper source with custom type name paper orientation
Load Manual Feeder with custom string paper orientation
Troubleshooting 260
Load Manual Feeder with custom type name paper orientation
Load Manual Feeder with paper size paper orientation
Maintenance kit very low, x estimated pages remain 80.xy
Maintenance kit low 80.xy
Maintenance kit nearly low 80.xy
Network x software error
Not enough free space in flash memory for resources
No analog phone line connected to modem, fax is disabled
Non‑Lexmark supply type, see User’s Guide 33.xy
Paper changes needed
Remove defective disk
Parallel port x disabled
Printer had to restart. Last job may be incomplete
Remove paper from standard output bin
Troubleshooting 264
Reinstall missing or unresponsive cartridge 31.xy
Reinstall missing or unresponsive imaging unit 31.xy
Replace unsupported cartridge 32.xy
Serial port x disabled
Restore held jobs?
Scanner disabled by admin
Replace unsupported imaging unit 32.xy
Standard network software error
Smtp server not set up. Contact system administrator
Some held jobs were not restored
Standard USB port disabled
Too many trays attached
USB port x disabled
Weblink server not set up. Contact system administrator
Unformatted flash detected
Troubleshooting 268
Solving printer problems
Basic printer problems
Printer is not responding
Troubleshooting 269
Printer display is blank
Option problems
Troubleshooting 270
Cannot detect internal option
Action Yes Step Problem is solved Go to step
Tray problems
Troubleshooting 271
Step Problem is solved. Go to step
Cannot detect memory card
Internal Solutions Port does not operate correctly
Troubleshooting 272
USB/parallel interface card does not operate correctly
Action Yes Step Go to step Problem is solved
Paper feed problems
Troubleshooting 273
Paper frequently jams
Troubleshooting 274
Solving print problems
Printing problems
Paper jam message remains after jam is cleared
Error message about reading the flash drive appears
Troubleshooting 275
Print jobs do not print
Troubleshooting 276
For Windows users
Troubleshooting 277
Confidential and other held jobs do not print
For Macintosh users
Settings General Settings Print Recovery Page Protect Off
Troubleshooting 278
Settings General Settings
Print job takes longer than expected
Troubleshooting 279
Job prints from the wrong tray or on the wrong paper
Incorrect characters print
Troubleshooting 280
Tray linking does not work
Large jobs do not collate
Unexpected page breaks occur
Print quality problems
Troubleshooting 281
Characters have jagged or uneven edges
Troubleshooting 282
Printer is printing blank pages
Troubleshooting 283
Clipped pages or images
Prints on color transparencies appear dark when projected
Troubleshooting 284
Shadow images appear on prints
Troubleshooting 285
Gray background on prints
Troubleshooting 286
Incorrect margins on prints
Troubleshooting 287
Paper curl
Troubleshooting 288
Print irregularities
Troubleshooting 289
Repeating defects appear on prints
Troubleshooting 290
Print is too dark
Troubleshooting 291
Print is too light
Troubleshooting 292
Skewed print
Troubleshooting 293
Printer is printing solid black pages
Troubleshooting 294
Transparency print quality is poor
Streaked horizontal lines appear on prints
Troubleshooting 295
Streaked vertical lines appear on prints
Troubleshooting 296
Horizontal voids appear on prints
Troubleshooting 297
Vertical voids appear on prints
Toner specks appear on prints
Toner fog or background shading appears on prints
Toner rubs off
Solving copy problems
Troubleshooting 299
Uneven print density
Copier does not respond
Scanner unit does not close
Troubleshooting 301
Poor copy quality
Troubleshooting 302
Partial document or photo copies
Troubleshooting 303
Solving fax problems
Fax and e-mail functions are not set up
Settings General Settings Run initial setup Yes
Troubleshooting 304
Caller ID is not shown
Cannot send or receive a fax
Troubleshooting 305
Troubleshooting 306
Can send but not receive faxes
Yes Problem is solved Go to step
307
Troubleshooting 308
Click Settings Fax Settings Analog Fax Setup
Received fax has poor print quality
Solving scanner problems
Troubleshooting 309
Scanner does not respond
Step Change the file name. Go to step
Troubleshooting 310
Scan job was not successful
Existing file check box
Troubleshooting 311
Scanning takes too long or freezes the computer
Troubleshooting 312
Poor scanned image quality
Troubleshooting 313
Partial document or photo scans
Cannot scan from a computer
Troubleshooting 314
Solving home screen applications problems
An application error has occurred
Click Settings Apps Apps Management System tab Log
Tech Library
Troubleshooting 315
Contacting customer support
Mail
316
Product information
Edition notice
May
Trademarks
Noise emission levels
317
318
Temperature information
Product disposal
Meter average sound pressure, dBA
Laser advisory label
Static sensitivity notice
Laser notice
319
Mode Description Power consumption Watts
Power consumption
Product power consumption
320
Industry Canada compliance statement
Avis de conformité aux normes de l’industrie du Canada
Regulatory notices for telecommunication terminal equipment
Licensing notices
European Community EC directives conformity
322
323
324
Utilisation de ce produit en Suisse
Using this product in Switzerland
Japanese telecom notice
Verwendung dieses Produkts in der Schweiz
Exposure to radio frequency radiation
Regulatory notices for wireless products
Modular component notice
Industry Canada Canada
Taiwan NCC RF notice statement
Industry Canada Canada
327
328
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
Patent acknowledgment
329
Limited warranty
Lexmark International, Inc., Lexington, KY
330
Limited warranty service
Extent of limited warranty
331
Limitation of liability
Additional rights
332
Index
Symbols
250‑sheet tray installing 44 550‑sheet tray installing
Numerics
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FTP
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Index 344 XPS menu