Wayne-Dalton 3324B-Z installation instructions  Troubleshooting, MAINTENANCE/ Troubleshooting

Troubleshooting

SYMPTOM	PROBABLE CAUSE	CORRECTIVE ACTION
Opener won’t work from wall button or radio control.	No power to opener.	Check cord to outlet, wall switch and circuit breaker.
	Short circuit in wires to opener or wall button.	Isolate by disconnecting the wires at the opener from the wall
		station.
	Motor Protector trips open due to excessive use.
		Allow motor to cool for 20 minutes and try again.
Opener works from wall button but not from radio control.	Radio control system non-operational.	Weak or dead battery in transmitter replace.
		Security code not matched between receiver and transmitter
		(see page 33)
		If two or more transmitters don’t work, have motor control board
		tested.
Door does not open and opener light fl ashes.	Something obstructing door travel.	Disconnect door from operator. Operate door by hand to locate
		obstruction or call a service person.
	Insuffi cient opening force.
		Adjust opening force. (See Adj. #1 on page 32).
	Build up of ice and snow around door.
		Shovel and clear door area.
Door does not open fully and light does not fl ash.	Open limit not set properly.	Adjust open travel with screwdriver, turn counter-clockwise to
		desired setting. 1/4 turn equals to 1” of travel (see Step 20).
Door stops and does not close fully.	Close limit not set properly.	Adjust close travel with screwdriver, turn clockwise to desired
		setting. 1/4 turn equals 1” of travel (See Step 19).
Door closes and then returns to fully open position and	Door arm adjustment.	Adjust door arm (See Step 17 and 18).
opener light fl ashes.
	Close travel adjustment is set beyond normal door position.	Adjust close travel with screwdriver, turn counter-clockwise to
		desired setting. 1/4 turn equals 1” of travel (See Step 19).
	Obstructions on fl oor.
		Check for stones or ice under door and remove.
When activated with door in fully open position, door travels	Infrared safety sensors out of adjustment or defective.	Infrared safety sensors alignment should be checked per
for 1 second, stops, and returns to fully open position and		instructions. (See Step 16).
light begins to fl ash.
	Obstructions in door opening.	Check for object blocking Infrared safety sensors.
Door reverses travel before reaching fully closed position	Activation of obstruction sensing system.	Check for binding in door travel (door “stops”, door tracks, etc).
and opener light fl ashes.
	Loose or hanging objects on door activating Infrared safety	Remove objects.
	sensor.
	Insuffi cient closing force.	Adjust closing force. (See Adj. #1 on page 32).
Door fully opens and then light fl ashes.	Open limit is set too high and trolley is hitting the stop bolt.	Adjust open travel with screwdriver, turn clockwise to desired
		setting. 1/4 turn equals to 1” of travel (see Step 20).

MAINTENANCE/ TROUBLESHOOTING

Please Do Not Return This Product To The Store. Call Us Directly! Our Trained Technicians Will Answer Your Questions and/or Ship Any Parts You May Need 35 You can reach us Toll Free at 1-888-827-3667 for Consumer Assistance or online at www.wayne-dalton.com