GE GTH21, GTL21 installation instructions Before you call for service…

Before you call for service… ge.com

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem	Possible Causes	What To Do
Freezer door pops open	This is normal if, after	• This indicates that there is a good seal on the freezer
when refrigerator door	popping open, the freezer	door. If the freezer door does not automatically close after
is closed	door closed on its own.	popping open, the rollers need adjusting. See Rollers and
		Leveling Legs.
Door does not close	Leveling legs need adjusting.	•See Rollers and Leveling Legs.
by itself
Refrigerator does	Refrigerator in defrost cycle.	• Wait about 40 minutes for defrost cycle to end.
not operate
	Refrigerator control in	• Move the refrigerator and freezer control to a
	1 (off) position.	temperature setting.
	Refrigerator is unplugged.	• Push the plug completely into the outlet.
	The fuse is blown/circuit	• Replace fuse or reset the breaker.
	breaker is tripped.
Vibration or rattling	Refrigerator is not resting	• Adjust leveling legs (See Rollers and Leveling Legs).
(slight vibration	on all four rollers.
is normal)
Motor operates for	Normal when refrigerator	• Wait 24 hours for the refrigerator to completely
long periods or cycles	is first plugged in.	cool down.
on and off frequently
	Often occurs when large	• This is normal.
(Modern refrigerators
	amounts of food are
with more storage
	placed in refrigerator.
space and a larger
freezer require more	Door left open.	• Check to see if package is holding door open.
operating time. They
	Hot weather or frequent	• This is normal.
start and stop often
	door openings.
to maintain even
temperatures.)	Temperature controls set	• See About the controls.
	at the coldest setting.
Refrigerator or freezer	Temperature control not set	• See About the controls.
compartment too warm	cold enough.
	Warm weather or frequent	• Set the temperature control one step colder.
	door openings.	See About the controls.
	Door left open.	• Check to see if package is holding door open.
	Freezer door popped open.	• See the problem Freezer door pops open when
		refrigerator door is closed.
Frost or ice crystals	Door left open.	• Check to see if package is holding door open.
on frozen food
	Too frequent or too long
(frost within package
	door openings.
is normal)
	Food blocking freezer air vents.	• Move items away from the back wall of the freezer.
Frequent “buzzing”	Icemaker power switch is in	• Set the power switch to the O (off) position. Keeping it
sound	the I (on) position, but the	in the I (on) position will damage the water valve.
	water supply to the refrigerator
	has not been connected.
Small or hollow cubes	Water filter clogged.	• Replace filter cartridge with new cartridge or with plug.
		27

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