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5. Troubleshooting
Interference with and repairs to the hob MUST NOT be carried out by unqualified persons. Do not try to repair the hob as this may result in injury and damage to the hob. Please arrange for repair by a suitably competent person.
Note: The induction hob is able to
If you appliance reports an error or is not working, you may be able to correct the fault by consulting the following.
Error code E2 is displayed
The electronic unit is too hot. Please check the installation of the cooker, making sure that there is sufficient ventilation. I n extreme cases, if a cooking utensil has been allowed to boil dry this error code may also be displayed. If in doubt please contact your installer or a qualified repair engineer.
No display operation
Over voltage or loss of supply voltage to the cooker. If in doubt please contact your installer or a qualified repair engineer.
Error code ERxx or Ex is displayed
The appliance has developed an internal technical fault that cannot be rectified by the user. Please contact your installer or a qualified repair engineer.
The fuse blows or the RCD trips regularly
Please contact your installer or a qualified repair engineer.
The hob will not switch on
Has the wiring system in the house blown a fuse or tripped an RCD?
Has the hob been correctly connected to the mains supply?
Has the child lock been activated? Please refer to the child lock section for details of this function.
The induction hob is noisy
When using the induction hob there may be some ‘noise’ emitted from the pan. This is normal and may be most noticeable when cooking on high power settings or if 5 pans are used simultaneously. The type of pan may also contribute to induction ‘noise’.
The cooling fan
The induction hob incorporates a cooling fan. This cooling fan is active when either the grill or ovens are on. Under certain conditions, the cooling fan may remain active when the grill or ovens are switched off. This is normal and the fan will switch off automatically.
A crack has appeared in the hob surface
Disconnect the cooker immediately from the power supply and arrange for its repair. Do not use the cooker until after the repair.
My hob is scratched
Always use the cleaning methods recommended in this guide, and ensure that the pan bottoms are smooth and clean.
Marks from mineral deposits from water or food can be removed with a cleaning cream. However, tiny scratches are not removable but will become less visible in time as a result of cleaning.
The oven fan is noisy
The note of the oven fan may change as the oven heats up – this is perfectly normal.
Grill not cooking properly
Are you using the pan and trivet supplied with the cooker? Is the pan being used on the runners, not the floor of the compartment? Is the grill tray pushed back fully to the ‘back stop’ position?
The knobs get hot when I use the oven or grill. Can I avoid this?
Yes, this is caused by heat rising from the oven or the grill, and heating them up. Do not leave the oven door open. Make sure that the grill pan is pushed right back to the ‘back stop’ when grilling.
Always grill with the grill compartment door open.
If there is an installation problem and I don’t get my original installer to come back to fix it, who pays?
You do. Service organisations will charge for their call- outs if they are correcting work carried out by your original installer. Therefore, it’s in your own interest to keep track of this installer so that you can contact them as required.
Power failure
In the event of a failure in the electrical supply, remember to reset the clock to ensure that the timed oven continues to operate.
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