Nortel Networks 150, CallPilot manual

Contents

Main CallPilot 150 Telephone Administration Guide Copyright 2002 Nortel Networks Trademarks Contents Page Page Page Chapter 1 Getting started with CallPilot About CallPilot CallPilot features Voi ce ma il Automated Attendant CallPilot options Message Networking Call Center Desktop Messaging How to get help Page Chapter 2 Using CallPilot Who can use CallPilot System timeout Using CallPilot with a two line display telephone Using the dialpad Symbols and conventions used in this guide About telephone buttons Page Chapter 3 CallPilot mailboxes About installing mailboxes System Administrator Mailbox General Delivery Mailbox Subscriber mailboxes Guest mailboxes When to use Guest mailboxes Using a Guest mailbox for telephone registration Information mailboxes Chapter 3 CallPilot mailboxes 19 CallPilot 150 Telephone Administration Guide Mailbox Class of Service 20 Chapter 3 CallPilot mailboxes Class of Service values Mailbox properties Company Directory Message Waiting Notification Outdial route Alternate extensions Express Messaging Line Call Screening Restricting outdialing To restrict outdialing Initializing a mailbox To initialize a mailbox Chapter 4 Working with mailboxes Adding a Subscriber mailbox To add a Subscriber mailbox Page Adding a Guest mailbox To add a Guest mailbox Adding an Information mailbox To add an Information mailbox Adding many mailboxes To add multiple mailboxes Page About mailbox passwords Incorrect password lock-out Password ex piry Changing a mailbox To change a mailbox Page Page Deleting a mailbox To delete a mailbox About Group Lists About Sending Group List messages About Group List Numbers Adding a Group List To add a Group List Changing a Group List To change a Group List Page Deleting a Group List To delete a Group List Chapter 5 Setting up the Automated Attendant About the Automated Attendant Greeting Tables Greeting Tables using the alternate language About Company Greetings . Recording a Greeting To record a company Greeting Setting up a Greeting Table To set up a Greeting Table Page Page Configuring line answering To configure how a line is answered Changing line configuration To change or view how a line is answered Assigning the number of rings before CallPilot answers To assign or change the number of rings Setting up Touchtone Gate To set up Touchtone Gate Page About the CLID Routing Table To route a phone number To change or delete a phone number in the CLID Routing Table Chapter 6 Custom Call Routing About Custom Call Routing Planning and designing a CCR Tree Components of a CCR Tree . The Home node Information Messages The Home node can be an Information Message Using an alternate language for the Home node prompt Sub-menus Page An example of a CCR Tree Page Chapter 7 Working with CCR Trees Building a CCR Tree To bu il d a C CR Tr ee Creating a Home node To create a Home node Adding nodes to the Home node Adding a Menu node To add a Menu node Page Adding an Information node To add an Information node Page Adding a Mailbox node To add a Mailbox node Page Adding a Transfer node To add a Transfer to an internal extension About transfers to external numbers To add a Transfer to an external number Page Adding special characters to an external transfer number Assigning a CCR Tree to a Greeting Table To assign a CCR Tree to a Greeting Table Testing a CCR Tree Disabling a CCR Tree To disable a Tree Deleting a CCR Tree To d el et e a Tre e Changing a CCR Tree message Changing a Mailbox node To change a Mailbox node Changing a destination type To change a destination type Changing a Transfer node To change a Transfer node Deleting a Path To delete a Path Page Chapter 8 Broadcast and Information messages About Broadcast messages To record and send a Broadcast messa ge To record and send a Broadcast message - CallPilot Information mailbox messages About recording an Information mailbox message Recording an Information mailbox message To record an Information mailbox message Chapter 9 CallPilot operations About resetting CallPilot To reset CallPilot Initializing CallPilot To initialize CallPilot Resetting the System Administrator password To reset the System Administrator password Operator settings Setting the Operator status To set the Operator status Changing the Operator password To change the Operator password Resetting the Operator password Changing the Operator default extension To change the Operator default extension Setting the Business Status To set the Business Status Changing greetings or the Business Status from a remote telephone To assign Answer Lines Setting up line answering Setting the Automated Attendant status To change the Automated Attendant status CallPilot default system options Language availability To change the language availability and the Primary and Alternate Languages Group List leading digit To change the Group List leading digit Voi ce ma il To enable or disable voicemail Company Directory To enable or disable the Company Directory Outdialing To designate the number of channels for outdialing General Delivery Mailbox To enable or disable the General Delivery Mailbox Enabling a software authorization code To enable a software authorization code External Mailbox Initialization To enable or disable External Mailbox Initialization Chapter 10 Dialing Translation About Dialing Translation How the Dialing Translation Table works Phone number Translation 106 Chapter 10 Dialing Translation Examples of Dialing Translation Tables Network Access Dialing Translation properties Setting Dialing Translation properties To set the Dialing Translation properties Building a Dialing Translation Table To build a Dialing Translation Table Reviewing entries in the Dialing Translation Table To review Dialing Translation Table entries Changing a Dialing Translation Table entry To change an entry in the Dialing Translation Table Deleting a Dialing Translation Table entry To delete an entry in the Dialing Translation Table Chapter 11 Troubleshooting CallPilot Page Page Page CallPilot error messages Page Page Page Chapter 12 CallPilot configuration tips Delayed answering by the Automated Attendant Ringing lines and answer buttons Ringing Answer button Using Call Forward All Calls (CFAC) and Call Forward No Answer (CFNA) How to set up CallPilot for different businesses CallPilot for a small business On Your Toes Dance Studio The central receptionist Greeting Table 1 for On Your Toes The Costume Room CallPilot for a medium business Bridge Stone Engineering The central receptionist Greeting Table 1 for Bridge Stone Engineering The Customer Service and Sales department The managers Shipping and Receiving Feature Compatibility Page Page Page Page 133 CallPilot 150 Telephone Administration Guide Chapter 13 Default configuration values The following tables list CallPilot default configuration values. 134 Chapter 13 Default configuration values Page Page Glossary Page Page Page Page Page Page Page Index A B C D E F G H I L M N P R S T U