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Nortel Networks 150, CallPilot manual Mailbox nodes, Transfer nodes, Destination types, Paths

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60 Chapter 6 Custom Call Routing

Mailbox nodes

You can create Mailbox nodes to give callers a mailbox where they can leave a message. For example:

You have reached the Ideal Office Machines Order Desk mailbox. After the tone, leave your name, address, telephone number, and the number of the item you want to order. Thank you.

Transfer nodes

You can create Transfer nodes to transfer callers to an extension or an external number.

Destination types

The destination is where callers go after they listen to an Information Message or leave a message in a mailbox. Each Information Message and Mailbox node must have a destination:

•Previous: returns the caller to the previous menu

•Home: returns the caller to the Home node

•Disconnect: disconnects the caller

You can assign destinations only to Information and Mailbox nodes. To see an example of how to use destinations in a CCR Tree, refer to “An example of a CCR Tree” on page 61.

Paths

A Path can be a series of menus, Information Messages, Mailboxes or Transfers. A Path number is the digit that callers press to go to the next level in a CCR Tree. For an example of how to use Paths to route callers through a CCR Tree, refer to “An example of a CCR Tree” on page 61.

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Nortel Networks 150, CallPilot manual Mailbox nodes, Transfer nodes, Destination types, Paths

Contents

CallPilot Telephone Administration Guide CallPilot 150 Telephone Administration Guide Contents Chapter Working with mailboxes Chapter Working with CCR Trees Chapter Troubleshooting CallPilot CallPilot features Chapter Getting started with CallPilotAbout CallPilot CallPilot options Message NetworkingCall Center Desktop MessagingHow to get help TelephoneGetting started with CallPilot P0919416 Chapter Using CallPilot System timeoutUsing CallPilot with a two line display telephone Who can use CallPilotUsing the dialpad To enter a characterSymbols and conventions used in this guide About telephone buttonsUsing CallPilot P0919416 About installing mailboxes System Administrator MailboxChapter CallPilot mailboxes General Delivery Mailbox Subscriber mailboxesWhen to use Guest mailboxes Guest mailboxesInformation mailboxes Mailbox Class of Service Class of Service features Prompt languageClass of Service values Class of ServiceMailbox properties Company DirectoryAlternate extensions Restricting outdialing To restrict outdialingInitializing a mailbox To initialize a mailboxChapter Working with mailboxes Adding a Subscriber mailboxTo add a Subscriber mailbox Press OK Adding a Guest mailbox To add a Guest mailboxAdding an Information mailbox To add an Information mailboxAdding many mailboxes To add multiple mailboxesPress OK to end the session About mailbox passwords Incorrect password lock-outChanging a mailbox To change a mailboxService classx Press Next Press to end the session Deleting a mailbox To delete a mailboxAbout Group Lists About Sending Group List messagesAbout Group List Numbers Adding a Group List To add a Group ListChanging a Group List To change a Group ListADD DEL View Deleting a Group List To delete a Group ListChapter Setting up the Automated Attendant About the Automated AttendantGreeting Type Default start times Greeting TablesAbout Company Greetings Recording a Greeting To record a company GreetingSetting up a Greeting Table Custom promptsTo set up a Greeting Table Chng DAY Next Mo nonb 600 pm Configuring line answering To configure how a line is answeredChanging line configuration To change or view how a line is answeredAssigning the number of rings before CallPilot answers To assign or change the number of ringsSetting up Touchtone Gate To set up Touchtone GateTT gatecustom About the Clid Routing Table Destination number Table entry Incoming call exampleTo route a phone number To change or delete a phone number in the Clid Routing Table Chapter Custom Call Routing About Custom Call RoutingPlanning and designing a CCR Tree Components of a CCR TreeHome node Information Messages Sub-menusMailbox nodes Transfer nodesDestination types PathsAn example of a CCR Tree ⁄ ¤ ‹ ›Custom Call Routing P0919416 Chapter Working with CCR Trees Building a CCR TreeTo build a CCR Tree Creating a Home node To create a Home nodeAdding nodes to the Home node Adding a Menu node To add a Menu nodeSave Print Quit Adding an Information node To add an Information nodePress END Adding a Mailbox node To add a Mailbox nodePress END Adding a Transfer node To add a Transfer to an internal extensionAbout transfers to external numbers To add a Transfer to an external numberPress Othr Press Xfer Adding special characters to an external transfer number ‹ or PausAssigning a CCR Tree to a Greeting Table To assign a CCR Tree to a Greeting TableTesting a CCR Tree To disable a TreeDisabling a CCR Tree Deleting a CCR Tree To delete a TreeChanging a CCR Tree message Changing a Mailbox node To change a Mailbox nodeChanging a destination type To change a destination typeChanging a Transfer node To change a Transfer nodeDeleting a Path To delete a PathPress to end the session Chapter Broadcast and Information messages About Broadcast messagesTo record and send a Broadcast message Norstar Voice Mail To record and send a Broadcast message CallPilot Information mailbox messages About recording an Information mailbox messageRecording an Information mailbox message To record an Information mailbox messageAbout resetting CallPilot To reset CallPilotChapter CallPilot operations Initializing CallPilot To initialize CallPilotResetting the System Administrator password To reset the System Administrator passwordOperator settings Setting the Operator statusTo set the Operator status Changing the Operator password To change the Operator passwordResetting the Operator password Changing the Operator default extension To change the Operator default extensionSetting the Business Status Setting up line answering To set the Business StatusTo assign Answer Lines Setting the Automated Attendant status To change the Automated Attendant statusCallPilot default system options Language availabilityGroup List leading digit To change the Group List leading digitTo enable or disable voicemail To enable or disable the Company Directory Company DirectoryOutdialing To designate the number of channels for outdialingTo enable or disable the General Delivery Mailbox General Delivery MailboxEnabling a software authorization code To enable a software authorization codeTo enable or disable External Mailbox Initialization External Mailbox InitializationChapter Dialing Translation About Dialing TranslationHow the Dialing Translation Table works Examples of Dialing Translation Tables Input OutputNetwork Access Setting Dialing Translation properties To set the Dialing Translation propertiesBuilding a Dialing Translation Table To build a Dialing Translation TableReviewing entries in the Dialing Translation Table To review Dialing Translation Table entriesChanging a Dialing Translation Table entry To change an entry in the Dialing Translation TableDeleting a Dialing Translation Table entry To delete an entry in the Dialing Translation TableChapter Troubleshooting CallPilot Telephone cannot be forwarded to the system Verify the correct extension is assigned to the mailbox You cannot create a Group List CallPilot error messages Already a memberInvalid key Mbox not init Not recorded Chapter CallPilot configuration tips Delayed answering by the Automated AttendantRinging lines and answer buttons Ringing Answer buttonCallPilot configuration tips How to set up CallPilot for different businesses CallPilot for a small business On Your Toes Dance StudioCentral receptionist Greeting for On Your Toes Costume RoomCallPilot for a medium business Bridge Stone Engineering Customer Service and Sales department Greeting for Bridge Stone EngineeringManagers Shipping and ReceivingFeature Compatibility Delayed Ring Transfer DRT Language choice Service Modes CallPilot configuration tips P0919416 Chapter Default configuration values Value or range DefaultDefault configuration values Message storage times Default configuration values P0919416 Glossary See Custom Call Routing ATA Feature code used to leave messages in CallPilot mailboxes Storage place for messages on the CallPilot system Returning CallPilot to its original default settings Push button telephone that emits Dtmf tones Glossary P0919416 Index Index Troubleshooting P0919416 Troubleshooting 113 Accessing a line or line Pool