Mailbox Class of Service | Nortel Networks CallPilot, 150 guide

Chapter 3 CallPilot mailboxes 19

Mailbox Class of Service

Class of Service (COS) values reduce the amount of programming you do when you add a mailbox. Instead of entering values for several features, you can select the COS appropriate for a mailbox. You enter the COS when you add the mailbox and the system uses the associated values.

The COS tables, shown in “Class of Service values” on page 20 have preset values. If you use the web-based CallPilot Manager you can change individual COS values to meet the needs of your company. For more information about using CallPilot Manager to edit Classes of Service, refer to the CallPilot Manager Set Up and Operation Guide.

Class of Service features

	Prompt language	If you select bilingual operation, Classes of Service 1, 3, 5, 7, 9, 11, 13, 15 use the
		Primary Language, and Classes of Service 2, 4, 6, 8, 10, 12, 14, 16 use the
		Alternate Language.

	Mailbox message	The total message time available to a mailbox. The maximum message time is 180
	time	minutes. Mailboxes have a Never Full feature that lets a caller leave a message in a
	time	“full” mailbox. The message is stored in the mailbox, but cannot be played, copied

		or saved until a saved message is deleted.

	Message length	The maximum length of an incoming message. Message length is from 1 to 30
		minutes.

	Message retention	The number of days messages are saved in a mailbox. Message retention period is
	period	from one to 365 days or 0 = indefinitely.
	period

	Greeting length	The maximum length of a mailbox greeting. Greeting length is from 1 to 30 minutes.

	Off-premise Message	Redirects messages to another extension, telephone number or pager. Dialing
	Notification	restrictions that apply to outdial lines apply to Off-premise Message Notification.
	Notification

	Retry intervals	For Off-premise Message Notification, the minutes between attempts to notify the
		recipient of a new or urgent message. The retry interval is from 1 to 120 minutes.

	Number of attempts	For Off-premise Message Notification, the number of attempts the system makes to
		notify the recipient of a new or urgent message. The number of attempts is from 1
		to 20.

	Outbound Transfer	Lets a caller who reaches a mailbox transfer to an external telephone number or an
		extension.

	Incorrect password	The maximum number of incorrect password attempts before a mailbox owner is
	attempts	locked out of their mailbox. The incorrect password attempts are from 4 to 20.
	attempts

	Password Expiry	The maximum length of time a mailbox password is active. The password expiry is
		from 1 to 365 days or 0 = never expire.

	Networking	If the Message Networking option is installed, lets callers send messages to
		mailboxes at various sites on a communication network.

	Target Attendant	Lets subscribers set up a Personal Target Attendant. Otherwise, callers are
		directed to the Target Attendant specified in the Greeting Table.

	Call Record	Lets subscribers use the Call Record feature. With Call Record (≤·°·) a
		subscriber can record an active telephone call. The recorded message is placed in
		the subscriber’s mailbox.

	User Interface	The user interface used for the mailbox. There are two mailbox UI choices: Norstar
		Voice Mail (NVM) and CallPilot (CP).

CallPilot 150 Telephone Administration Guide

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Nortel Networks CallPilot, 150 manual Mailbox Class of Service, Class of Service features Prompt language

Contents

CallPilot Telephone Administration Guide CallPilot 150 Telephone Administration Guide Contents Chapter Working with mailboxes Chapter Working with CCR Trees Chapter Troubleshooting CallPilot Chapter Getting started with CallPilot CallPilot featuresAbout CallPilot Desktop Messaging CallPilot optionsMessage Networking Call Center Telephone How to get help Getting started with CallPilot P0919416 Who can use CallPilot Chapter Using CallPilotSystem timeout Using CallPilot with a two line display telephone To enter a character Using the dialpad About telephone buttons Symbols and conventions used in this guide Using CallPilot P0919416 System Administrator Mailbox About installing mailboxesChapter CallPilot mailboxes Subscriber mailboxes General Delivery Mailbox Guest mailboxes When to use Guest mailboxes Information mailboxes Class of Service features Prompt language Mailbox Class of Service Class of Service Class of Service values Company Directory Mailbox properties Alternate extensions To restrict outdialing Restricting outdialing To initialize a mailbox Initializing a mailbox Adding a Subscriber mailbox Chapter Working with mailboxesTo add a Subscriber mailbox Press OK To add a Guest mailbox Adding a Guest mailbox To add an Information mailbox Adding an Information mailbox To add multiple mailboxes Adding many mailboxes Press OK to end the session Incorrect password lock-out About mailbox passwords To change a mailbox Changing a mailbox Service classx Press Next Press to end the session To delete a mailbox Deleting a mailbox About Sending Group List messages About Group ListsAbout Group List Numbers To add a Group List Adding a Group List To change a Group List Changing a Group List ADD DEL View To delete a Group List Deleting a Group List About the Automated Attendant Chapter Setting up the Automated Attendant Greeting Tables Greeting Type Default start times About Company Greetings To record a company Greeting Recording a Greeting Custom prompts Setting up a Greeting Table To set up a Greeting Table Chng DAY Next Mo nonb 600 pm To configure how a line is answered Configuring line answering To change or view how a line is answered Changing line configuration To assign or change the number of rings Assigning the number of rings before CallPilot answers To set up Touchtone Gate Setting up Touchtone Gate TT gatecustom Destination number Table entry Incoming call example About the Clid Routing Table To route a phone number To change or delete a phone number in the Clid Routing Table About Custom Call Routing Chapter Custom Call Routing Components of a CCR Tree Planning and designing a CCR TreeHome node Sub-menus Information Messages Paths Mailbox nodesTransfer nodes Destination types ⁄ ¤ ‹ › An example of a CCR Tree Custom Call Routing P0919416 Building a CCR Tree Chapter Working with CCR TreesTo build a CCR Tree To create a Home node Creating a Home node Adding nodes to the Home node To add a Menu node Adding a Menu node Save Print Quit To add an Information node Adding an Information node Press END To add a Mailbox node Adding a Mailbox node Press END To add a Transfer to an internal extension Adding a Transfer node To add a Transfer to an external number About transfers to external numbers Press Othr Press Xfer ‹ or Paus Adding special characters to an external transfer number To assign a CCR Tree to a Greeting Table Assigning a CCR Tree to a Greeting Table To disable a Tree Testing a CCR TreeDisabling a CCR Tree To delete a Tree Deleting a CCR Tree Changing a CCR Tree message To change a Mailbox node Changing a Mailbox node To change a destination type Changing a destination type To change a Transfer node Changing a Transfer node To delete a Path Deleting a Path Press to end the session About Broadcast messages Chapter Broadcast and Information messagesTo record and send a Broadcast message Norstar Voice Mail To record and send a Broadcast message CallPilot About recording an Information mailbox message Information mailbox messages To record an Information mailbox message Recording an Information mailbox message To reset CallPilot About resetting CallPilotChapter CallPilot operations To initialize CallPilot Initializing CallPilot To reset the System Administrator password Resetting the System Administrator password Setting the Operator status Operator settingsTo set the Operator status To change the Operator password Changing the Operator passwordResetting the Operator password To change the Operator default extension Changing the Operator default extensionSetting the Business Status To set the Business Status Setting up line answeringTo assign Answer Lines To change the Automated Attendant status Setting the Automated Attendant status Language availability CallPilot default system options To change the Group List leading digit Group List leading digit To enable or disable voicemail Company Directory To enable or disable the Company Directory To designate the number of channels for outdialing Outdialing General Delivery Mailbox To enable or disable the General Delivery Mailbox To enable a software authorization code Enabling a software authorization code External Mailbox Initialization To enable or disable External Mailbox Initialization About Dialing Translation Chapter Dialing TranslationHow the Dialing Translation Table works Input Output Examples of Dialing Translation Tables Network Access To set the Dialing Translation properties Setting Dialing Translation properties To build a Dialing Translation Table Building a Dialing Translation Table To review Dialing Translation Table entries Reviewing entries in the Dialing Translation Table To change an entry in the Dialing Translation Table Changing a Dialing Translation Table entry To delete an entry in the Dialing Translation Table Deleting a Dialing Translation Table entry Chapter Troubleshooting CallPilot Telephone cannot be forwarded to the system Verify the correct extension is assigned to the mailbox You cannot create a Group List Already a member CallPilot error messages Invalid key Mbox not init Not recorded Ringing Answer button Chapter CallPilot configuration tipsDelayed answering by the Automated Attendant Ringing lines and answer buttons CallPilot configuration tips CallPilot for a small business On Your Toes Dance Studio How to set up CallPilot for different businessesCentral receptionist Costume Room Greeting for On Your Toes CallPilot for a medium business Bridge Stone Engineering Greeting for Bridge Stone Engineering Customer Service and Sales department Shipping and Receiving Managers Feature Compatibility Delayed Ring Transfer DRT Language choice Service Modes CallPilot configuration tips P0919416 Value or range Default Chapter Default configuration values Default configuration values Message storage times Default configuration values P0919416 Glossary See Custom Call Routing ATA Feature code used to leave messages in CallPilot mailboxes Storage place for messages on the CallPilot system Returning CallPilot to its original default settings Push button telephone that emits Dtmf tones Glossary P0919416 Index Index Troubleshooting P0919416 Troubleshooting 113 Accessing a line or line Pool