Delayed Ring Transfer DRT | Nortel Networks CallPilot, 150 guide

Chapter 12 CallPilot configuration tips 129

Delayed Ring Transfer (DRT)

To use CallPilot as a secondary line answering position, set DRT:

1Assign the CallPilot extension as the prime extension for the specified lines that are to be DRT to CallPilot.

2Set DRT to Yes.

3Set DRT Delay from one to ten rings.

4Assign a Greeting Table to each line that is to be DRT to CallPilot.

5Set the CallPilot Answer option to No for the lines that are DRT to CallPilot.

Note: If DRT is used for CallPilot Answering, and telephones with a ringing line appearance forward to CallPilot, a caller immediately transfers to the mailbox of the CFAC set.

Disconnect Supervision

With Line Disconnect Supervision, if a caller hangs up after reaching the Automated Attendant, CallPilot immediately breaks the connection. Disconnect Supervision results in fewer blank messages in the General Delivery Mailbox and prevents CallPilot ports from being occupied. You must use Disconnect Supervision if you use Outbound Transfers.

Do Not Disturb (DND)

Stops all tones and ringing to a set. When a call transfers to a set with DND activated, the call appears as a flashing indicator on an available line. The Automated Attendant transfers the caller to the mailbox associated with the telephone.

Feature timeout

CallPilot has a timeout of up to two minutes. This feature is independent of the CallPilot 150 system timeout.

Hold

You cannot put a session on hold. If the hold button is pressed during a CallPilot programming session, CallPilot disconnects, except if Automatic Hold is used to transfer a caller to a mailbox or an extension. CallPilot ignores Held Line Reminder tones.

Intercom Numbers

Inside callers can access CallPilot by pressing an intercom button and entering the extension. Access to the CallPilot feature codes and “Message for you” indication requires an intercom button on the set.

An intercom button is required to notify an extension of an incoming transfer.

CallPilot 150 Telephone Administration Guide

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Nortel Networks CallPilot, 150 manual Delayed Ring Transfer DRT

Contents

CallPilot Telephone Administration Guide CallPilot 150 Telephone Administration Guide Contents Chapter Working with mailboxes Chapter Working with CCR Trees Chapter Troubleshooting CallPilot CallPilot features Chapter Getting started with CallPilotAbout CallPilot Message Networking CallPilot optionsCall Center Desktop Messaging Telephone How to get help Getting started with CallPilot P0919416 System timeout Chapter Using CallPilotUsing CallPilot with a two line display telephone Who can use CallPilot To enter a character Using the dialpad About telephone buttons Symbols and conventions used in this guide Using CallPilot P0919416 About installing mailboxes System Administrator MailboxChapter CallPilot mailboxes Subscriber mailboxes General Delivery Mailbox Guest mailboxes When to use Guest mailboxes Information mailboxes Class of Service features Prompt language Mailbox Class of Service Class of Service Class of Service values Company Directory Mailbox properties Alternate extensions To restrict outdialing Restricting outdialing To initialize a mailbox Initializing a mailbox Chapter Working with mailboxes Adding a Subscriber mailboxTo add a Subscriber mailbox Press OK To add a Guest mailbox Adding a Guest mailbox To add an Information mailbox Adding an Information mailbox To add multiple mailboxes Adding many mailboxes Press OK to end the session Incorrect password lock-out About mailbox passwords To change a mailbox Changing a mailbox Service classx Press Next Press to end the session To delete a mailbox Deleting a mailbox About Group Lists About Sending Group List messagesAbout Group List Numbers To add a Group List Adding a Group List To change a Group List Changing a Group List ADD DEL View To delete a Group List Deleting a Group List About the Automated Attendant Chapter Setting up the Automated Attendant Greeting Tables Greeting Type Default start times About Company Greetings To record a company Greeting Recording a Greeting Custom prompts Setting up a Greeting Table To set up a Greeting Table Chng DAY Next Mo nonb 600 pm To configure how a line is answered Configuring line answering To change or view how a line is answered Changing line configuration To assign or change the number of rings Assigning the number of rings before CallPilot answers To set up Touchtone Gate Setting up Touchtone Gate TT gatecustom Destination number Table entry Incoming call example About the Clid Routing Table To route a phone number To change or delete a phone number in the Clid Routing Table About Custom Call Routing Chapter Custom Call Routing Planning and designing a CCR Tree Components of a CCR TreeHome node Sub-menus Information Messages Transfer nodes Mailbox nodesDestination types Paths ⁄ ¤ ‹ › An example of a CCR Tree Custom Call Routing P0919416 Chapter Working with CCR Trees Building a CCR TreeTo build a CCR Tree To create a Home node Creating a Home node Adding nodes to the Home node To add a Menu node Adding a Menu node Save Print Quit To add an Information node Adding an Information node Press END To add a Mailbox node Adding a Mailbox node Press END To add a Transfer to an internal extension Adding a Transfer node To add a Transfer to an external number About transfers to external numbers Press Othr Press Xfer ‹ or Paus Adding special characters to an external transfer number To assign a CCR Tree to a Greeting Table Assigning a CCR Tree to a Greeting Table Testing a CCR Tree To disable a TreeDisabling a CCR Tree To delete a Tree Deleting a CCR Tree Changing a CCR Tree message To change a Mailbox node Changing a Mailbox node To change a destination type Changing a destination type To change a Transfer node Changing a Transfer node To delete a Path Deleting a Path Press to end the session Chapter Broadcast and Information messages About Broadcast messagesTo record and send a Broadcast message Norstar Voice Mail To record and send a Broadcast message CallPilot About recording an Information mailbox message Information mailbox messages To record an Information mailbox message Recording an Information mailbox message About resetting CallPilot To reset CallPilotChapter CallPilot operations To initialize CallPilot Initializing CallPilot To reset the System Administrator password Resetting the System Administrator password Operator settings Setting the Operator statusTo set the Operator status Changing the Operator password To change the Operator passwordResetting the Operator password Changing the Operator default extension To change the Operator default extensionSetting the Business Status Setting up line answering To set the Business StatusTo assign Answer Lines To change the Automated Attendant status Setting the Automated Attendant status Language availability CallPilot default system options To change the Group List leading digit Group List leading digit To enable or disable voicemail Company Directory To enable or disable the Company Directory To designate the number of channels for outdialing Outdialing General Delivery Mailbox To enable or disable the General Delivery Mailbox To enable a software authorization code Enabling a software authorization code External Mailbox Initialization To enable or disable External Mailbox Initialization Chapter Dialing Translation About Dialing TranslationHow the Dialing Translation Table works Input Output Examples of Dialing Translation Tables Network Access To set the Dialing Translation properties Setting Dialing Translation properties To build a Dialing Translation Table Building a Dialing Translation Table To review Dialing Translation Table entries Reviewing entries in the Dialing Translation Table To change an entry in the Dialing Translation Table Changing a Dialing Translation Table entry To delete an entry in the Dialing Translation Table Deleting a Dialing Translation Table entry Chapter Troubleshooting CallPilot Telephone cannot be forwarded to the system Verify the correct extension is assigned to the mailbox You cannot create a Group List Already a member CallPilot error messages Invalid key Mbox not init Not recorded Delayed answering by the Automated Attendant Chapter CallPilot configuration tipsRinging lines and answer buttons Ringing Answer button CallPilot configuration tips How to set up CallPilot for different businesses CallPilot for a small business On Your Toes Dance StudioCentral receptionist Costume Room Greeting for On Your Toes CallPilot for a medium business Bridge Stone Engineering Greeting for Bridge Stone Engineering Customer Service and Sales department Shipping and Receiving Managers Feature Compatibility Delayed Ring Transfer DRT Language choice Service Modes CallPilot configuration tips P0919416 Value or range Default Chapter Default configuration values Default configuration values Message storage times Default configuration values P0919416 Glossary See Custom Call Routing ATA Feature code used to leave messages in CallPilot mailboxes Storage place for messages on the CallPilot system Returning CallPilot to its original default settings Push button telephone that emits Dtmf tones Glossary P0919416 Index Index Troubleshooting P0919416 Troubleshooting 113 Accessing a line or line Pool