Nortel Networks 150, CallPilot manual Telephone cannot be forwarded to the system

114 Chapter 11 Troubleshooting CallPilot

A telephone cannot be forwarded to the system

If you try to forward your incoming calls to the system and the display shows Forward denied, it is possible that you are forwarding to the wrong extension number. Use Feature 985 to display the correct extension number for the system, and compare this number to the extension that you are trying to forward your telephone to.

Feature 981 produces a Log prompt on the telephone display

Whenever the Log prompt appears on the display, it can be caused by the telephone not having an assigned mailbox. If the extension does not have an assigned mailbox, CallPilot requests both a mailbox number and a password.

A subscriber cannot reply to an external caller or use Off-premise Message Notification or Outbound Transfer

An Outdial method must be assigned before a subscriber can reply to an external caller using the Reply feature, or use Off-premise Message Notification or Outbound Transfer. Before a subscriber can reply to a message from an external caller, an Outdial method must be assigned.

The default for Outdial method is None. Until you assign a line, line pool or route as the Outdial method for a mailbox, a subscriber can use the Reply feature to return calls from internal extensions only, and Off-premise Message Notification and Outbound Transfer for internal extensions only. Outbound Transfer capability is part of a subscriber’s Class of Service. Refer to “Class of Service values” on page 20 for the Class of Service values for Outbound Transfer.

Telephone extension and mailbox numbers are different lengths

The mailbox number length must match the extension number length assigned to the system. If the extension number length is changed on the system, you must re-initialize and reprogram CallPilot.

The date and time are wrong

If the date and time are wrong, you must reset them through the telephone system. The CallPilot date and time is taken from the telephone system programming. For additional information, refer to your system documentation.

You cannot access a line or a line pool

Check that your system supports the feature you are trying to use. If calls are not completed when you try to reply to a CLID message or reach an Off-premise Message Notification number, ensure Outdialing is assigned, available and correctly configured. For more information refer to your system documentation.

Personalized greetings do not play

Personalized greetings do not play if a telephone is on Call Forward Busy or Call Forward All Calls to the CallPilot extension number. In these cases, Personalized greetings depend on the CLID information that is received prior to the second ring if you use analog lines. Personalized greetings do not play if the Auto Attendant is set to answer at 0 or 1 ring. The Primary or Alternate personal mailbox greeting plays instead. Change the number of rings to 2 or greater.

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