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Troubleshooting
Chapter Setting up your mailbox
Press OK or £to accept the new default message. You can choose
Conventions and symbols used in this guide
How to
Password
System Administrator Mailbox
Chapter Accessing your messages
CallPilot Timeout
Chapter Feature codes and mailbox options
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Part No. P0919417 02.2
CallPilot
Reference Guide
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Contents
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CallPilot Reference Guide
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Trademarks
Copyright 2001 Nortel Networks
CallPilot Reference Guide
P0919417
Chapter How to use this guide
Contents
Chapter Using CallPilot
Chapter Setting up your mailbox
Chapter Accessing your messages
Chapter Feature codes and mailbox options
Chapter Greetings
Chapter Sending messages
Call Forwarding your calls
Chapter
Chapter Transferring calls
Off-premise Message Notification
6 Contents
Chapter CallPilot tips Chapter Troubleshooting Glossary Index
P0919417
Conventions and symbols used in this guide
Chapter How to use this guide
PLAY
P0919417
8 Chapter 1 How to use this guide
How CallPilot works
Chapter Using CallPilot
About display phones
One line display phones
Alternate extensions
About telephone buttons
Using the dialpad
Interrupting a voice prompt
CallPilot voice prompts
Automated Attendant
Subscriber mailbox
Types of mailboxes
Guest mailbox
Information mailbox
Special mailboxes
System Administrator Mailbox
General Delivery Mailbox
P0919417
16 Chapter 2 Using CallPilot
Opening your mailbox Changing your mailbox password
Chapter Setting up your mailbox
Initializing your mailbox
To initialize your mailbox
To check which mailbox interface you use
Checking which mailbox interface you use
This is the CallPilot interface
Opening your mailbox
3 Enter your mailbox password and press OK or £
To open an initialized mailbox - Norstar Voice Mail
To open an initialized mailbox - CallPilot
To change your password
Changing your mailbox password
Password lock-out
Password expiry
To record your name in the Company Directory
Recording your name in the Company Directory
To assign a personal Target Attendant
Assigning a Target Attendant
Feature codes
Chapter Feature codes and mailbox options
CallPilot Reference Guide
Programming a memory button with a feature code
Norstar Voice Mail mailbox options
CallPilot mailbox options
Place a call to the CallPilot Operator. If the Operator is
Set up Outbound Transfer to transfer callers from your
26 Chapter 4 Feature codes and mailbox options
P0919417
Assign a Target Attendant to answer calls transferred
Types of mailbox greetings
Chapter Greetings
Primary mailbox greeting
Alternate mailbox greeting
Recording technique for mailbox greetings
Personalized mailbox greeting
To record a Primary or Alternate mailbox greeting
Recording a Primary or Alternate mailbox greeting
Press REC or ⁄
Press PRIME or ⁄to record the Primary greeting
To choose a Primary or Alternate mailbox greeting
Choosing a Primary or Alternate mailbox greeting
Press CHOOSE or ¤to select a greeting
Press PRIME or ⁄to select the Primary mailbox greeting and
whether the mailbox can accept messages
5 If you choose the Alternate mailbox greeting, you are asked
Press CHNG or ⁄to toggle from yes to no
press OK or £to accept
To record a Personalized mailbox greeting
Recording a Personalized mailbox greeting
To delete a Personalized mailbox greeting
Deleting a Personalized mailbox greeting
Press PERS or ‹to choose a Personalized mailbox greeting
delete
P0919417
34 Chapter 5 Greetings
Never Full mailbox feature
Chapter Accessing your messages
Receiving calls Never Full mailbox feature Playing your messages
Receiving calls
To play your messages - Norstar Voice Mail
Playing your messages
“To play your messages - NorstarVoice Mail ” on page
“To play your messages - CallPilot” on page
REPLY
STOP
SAVE
PLAY
messages - CallPilot”
To play your messages - CallPilot
CallPilot Reference Guide
Chapter 6 Accessing your messages
Forwards the message to one or more mailboxes. You can record an
mailbox until the session ends. Refer to Notes1 and 2 on page
To retrieve an erased message - NorstarVoice Mail
Retrieving erased messages
To retrieve an erased message - CallPilot
To use Call Screening
Screening your calls
To interrupt a caller
Interrupting a caller
Recording and sending messages
Chapter Sending messages
Recording and sending messages Searching the Company Directory
Assigning message delivery options
Record your message
Press REC or ‹and record your message at the tone
PAUSE
Page
Press SEND or £or replace the handset to send the message using
or press DEL or ‡flto erase and re-record your message
6 Press PLAY or ¤to listen to your message
Chapter 7 Sending messages
CallPilot Reference Guide
To search the Company Directory
Searching the Company Directory
Message delivery options
Assigning message delivery options
“To assign message delivery options - NorstarVoice Mail” on page
“To assign message delivery options - CallPilot” on page
Press OK or £to accept the time you entered or press RETRY or
To assign message delivery options - Norstar Voice Mail
To assign message delivery options - CallPilot
press to cancel all delivery options
Press SEND or £to send the message now
Press to end the session
Press CHNG or ⁄to change the date shown to a different date
to change the time
Press OK or £to accept the time you entered or press RETRY or
Sending a message to a Group List
Sending a message to more than one recipient
Forwarding a copy of a message to one or more recipients
Replying to an internal caller
Replying to messages
To reply to an internal caller - Norstar Voice Mail
“To reply to an internal caller - Norstar Voice Mail” on page
1 Press ≤·⁄
To reply to an internal caller - CallPilot
2 A mailbox summary is announced
While you are in your message list, you can play any message
To reply to an external caller - Norstar Voice Mail
Replying to an external caller
To reply to an external caller - CallPilot
“To reply to an external caller - Norstar Voice Mail” on page
Placing a call with Thru-Dial
When to use Thru-Dial
To place a Thru-Dial call
Examples of using Thru-Dial
To use Thru-Dial to reach your Target Attendant
To search the Company Directory while placing a Thru-Dial call
Chapter Call Forwarding your calls
Setting up Call Forward remotely Call Forward with Caller ID
Call Forwarding your calls to your mailbox
Call Forwarding your calls to your mailbox
To set up Call Forward remotely
Setting up Call Forward remotely
“Caller information will be displayed at your set.”
To turn Call Forward with CLID on or off
Call Forward with Caller ID
Call Forward on Busy overrides CLID
P0919417
62 Chapter 8 Call Forwarding your calls
Setting up Outbound Transfer Turning Outbound Transfer on or off
About Outbound Transfer Setting up Outbound Transfer
Chapter Transferring calls
Transferring calls to a CallPilot mailbox
To transfer a mailbox owner’s call to their mailbox
Transferring a mailbox owner’s call to their mailbox
To transfer a call to a CCR Tree
Transferring a call to Custom Call Routing CCR
Adding special characters to a destination number
About Outbound Transfer
‡ and you will be transferred to my cell phone. Thanks.”
To set up Outbound Transfer to a phone number
Setting up Outbound Transfer
¤or DIGS
‹or PAUS
“Adding special characters to a destination number” on page
To set up Outbound Transfer to an extension
To turn Outbound Transfer on or off
Turning Outbound Transfer on or off
Press CHNG or ⁄to turn Outbound Transfer on
Press QUIT or
Optimizing Outbound Transfer
Programming Outbound Transfer when CallPilot is behind a PBX
Chapter Off-premise Message Notification
Setting up Off-premise Message Notification
About Off-premise Message Notification
About Off-premise Message Notification
Off-premise Message Notification parameters
To set up Off-premise Message Notification to a phone number
Setting up Off-premise Message Notification
Press PHONE or ⁄to choose a phone number destination
Enter the destination phone number and press OK or £. The
Enter the start time for Off-premise Message Notification. This is a
Press OK or £to accept the destination phone number represented
press CHNG or ⁄if you want to be notified only when you receive
Press OK or £if you want to be notified when you receive a new
ADMIN SELECT
message
Enter the start time for Off-premise Message Notification. This is a
To set up Off-premise Message Notification to an extension
11 Press AM or ⁄ or PM or ¤ 12 Press OK or £to accept the stop time
To set up Off-premise Message Notification to a pager
Setting up Off-premise Message Notification to a pager number
Example of a destination pager number
4 Press PAGER or ‹to select a pager number destination
Page
Press OK or £to accept the start time
21 Press NEXT or £to accept the start time that you entered or
To change the time range or type of message parameters
Changing Off-premise Message Notification
Press OK or £to accept the new default message. You can choose
NEXT
To change the destination from phone to another destination
Press CHNG or ⁄to change the start time
To change the destination from pager to phone or extension
Press CHNG or ⁄to change the start time
To change the destination from phone or extension to pager
Press NEXT or £to accept the default pager message represented
To delete a destination number
Deleting a destination number
“To set up Off-premise Message Notification to an extension” on page
the steps in “To set up Off-premise Message Notification to a
“To set up Off-premise Message Notification to a pager” on page
Adding a destination number
To turn Off-premise Message Notification on or off
Turning Off-premise Message Notification on or off
P0919417
94 Chapter 10 Off-premise Message Notification
Chapter Recording a call
Using Call Record
About Call Record
To record a call
P0919417
96 Chapter 11 Recording a call
About Broadcast messages
Chapter Broadcast and Information messages
Information mailbox greetings
To record an Information mailbox greeting
Recording an Information mailbox greeting
Chapter CallPilot tips
why you are forwarding a copy of the message
Chapter Troubleshooting
CallPilot Timeout
I forgot my mailbox password
My mailbox is locked
Messages are cut off
Off-premise Message Notification does not work
P0919417
104 Chapter 14 Troubleshooting
Glossary
A mailbox assigned to a user who does not have an extension
The feature code used to leave messages in CallPilot mailboxes
Mailboxes assigned to users as a place to store messages
Index
assigning