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Glossary
Administration
The tasks involved in maintaining CallPilot mailboxes, greetings and set up configuration.
Alternate greeting
A greeting recorded for a Personal mailbox and played on occasions such as absence, illness, or vacation.
Attendant sign On/Off
The task performed by a company receptionist or Operator that indicates to CallPilot when an Operator is available to answer calls.
ATA 2
A Nortel Networks product that lets you connect an analog device, such as a single line telephone or a fax machine, to your telephone system.
Automated Attendant
The CallPilot answering service that answers incoming calls with a Company greeting, plays a list of CallPilot options to a caller and performs call routing functions in response to a caller’s dialpad selections.
Broadcast Message
A message that can be sent only by the System Administrator. This type of message plays in all initialized Subscriber mailboxes.
Business Status
A CallPilot setting that tells CallPilot whether a company is closed or open for business.
Class of Service
A predetermined number designation that specifies the CallPilot options for a mailbox.
Company Directory
A voice list that contains the names of users with initialized mailboxes that are designated to appear in the Company Directory.
Conventions
The way certain information is described. For example, using underlined text to represent
Default
The parameters preset in CallPilot.
Designated Operator
A person who is assigned to answer the CallPilot Operator Request option.
Display
A one line or two line screen on a display telephone that shows CallPilot commands and options.
CallPilot Reference Guide
