14 Chapter 2 Using CallPilot
Types of mailboxes
A mailbox is a storage place for messages. There are three types of mailboxes:
•Subscriber mailboxes, which include Guest mailboxes
•Information mailboxes
•Special mailboxes, which include the General Delivery Mailbox and the System Administrator Mailbox
Other types of mailboxes are available on your system if you have the Network Messaging or the Fax option installed.
Subscriber mailbox
Most users have Subscriber mailboxes. A Subscriber mailbox is assigned by the System Administrator and is maintained by the mailbox owner. A Guest mailbox is a type of Subscriber mailbox.
A Subscriber mailbox can be assigned to each mailbox owner who has an operating display telephone with an extension.
Guest mailbox
Guest mailboxes provide temporary employees and guests with access to internal messaging and call routing features. Guest mailboxes do not have an operating extension. They are assigned a number that looks and works like an extension. This lets the Guest mailbox owner access CallPilot the same way a subscriber accesses their mailbox from another extension or phone. If you need a guest mailbox, request one from the System Administrator.
Information mailbox
Information mailboxes play informative messages to callers. Information mailboxes do not have an operating extension, and callers cannot leave a message in them. A voice prompt provides callers with access to Information mailboxes. Callers reach an Information mailbox through the Automated Attendant, Custom Call Routing (CCR) or the Operator.
Information mailboxes are created by the System Administrator, and either the System Administrator or a mailbox owner can record Information mailbox greetings. For more information on Information mailbox greetings, refer to “Information mailbox greetings” on page 97.
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