48 Chapter 7 Sending messages

Searching the Company Directory

If you know the name but not the mailbox number of someone you want to send a message to, you can search the Company Directory. You can find any initialized mailbox by searching the Company Directory. By default, you can press ⁄⁄to search the Company Directory, but the System Administrator can change the dialpad buttons.

If the Company Directory is not enabled:

the DIR display option for Norstar Voice Mail does not appear on the display

the NAME display option for CallPilot does not appear on the display

you do not hear a the voice prompt that announces the dialpad buttons to press for the Company Directory

To search the Company Directory

1Press ·°‚.

2If you use the CallPilot interface:

Press NAME or ⁄⁄to search the Company Directory

Go to step 3

If you use the Norstar Voice Mail interface:

Press DIR or £to search the Company Directory

Go to step 3

Last name:

OK

3 Use the dialpad buttons associated with the first three or four letters

 

 

of the mailbox owner’s name to locate and select the person’s

 

 

 

 

 

 

mailbox.

 

 

 

Enter the last name, first name or both names depending on how

 

 

 

your system is set up.

 

 

 

This display shows an example of a prompt for a mailbox owner’s

 

 

 

last name. For example, to enter the letters “Wayn” enter

 

 

 

·¤·fl.

Wayne, Paul

 

4 In this example, the name of the mailbox owner, Paul Wayne

RETRY

NEXT

OK

appears on the display and is announced. To accept the mailbox

 

 

 

 

 

 

owner, press OK or £

 

 

 

or

 

 

 

if you do not want the person who is shown, press NEXT or ⁄to

 

 

 

see the next matching name.

Wayne, Paul

 

5 The greeting of the mailbox owner plays. If the mailbox owner you

 

 

 

select does not have a Personal greeting recorded and selected, you

 

 

 

hear their Company Directory recording.

P0919417 02.2

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Nortel Networks CallPilot manual Searching the Company Directory, To search the Company Directory