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manual Using CallPilot, P0919417
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Troubleshooting
Chapter Setting up your mailbox
Press OK or £to accept the new default message. You can choose
Conventions and symbols used in this guide
How to
Password
System Administrator Mailbox
Chapter Accessing your messages
CallPilot Timeout
Chapter Feature codes and mailbox options
Page 16
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Chapter 2 Using CallPilot
P0919417 02.2
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Contents
Return
CallPilot Reference Guide
to Menu
Copyright 2001 Nortel Networks
Trademarks
CallPilot Reference Guide
P0919417
Contents
Chapter How to use this guide
Chapter Using CallPilot
Chapter Setting up your mailbox
Chapter Feature codes and mailbox options
Chapter Accessing your messages
Chapter Greetings
Chapter Sending messages
Chapter
Call Forwarding your calls
Chapter Transferring calls
Off-premise Message Notification
6 Contents
Chapter CallPilot tips Chapter Troubleshooting Glossary Index
P0919417
Conventions and symbols used in this guide
Chapter How to use this guide
PLAY
8 Chapter 1 How to use this guide
P0919417
Chapter Using CallPilot
How CallPilot works
About display phones
One line display phones
About telephone buttons
Alternate extensions
Using the dialpad
CallPilot voice prompts
Interrupting a voice prompt
Automated Attendant
Types of mailboxes
Subscriber mailbox
Guest mailbox
Information mailbox
Special mailboxes
System Administrator Mailbox
General Delivery Mailbox
16 Chapter 2 Using CallPilot
P0919417
Chapter Setting up your mailbox
Opening your mailbox Changing your mailbox password
Initializing your mailbox
To initialize your mailbox
To check which mailbox interface you use
Checking which mailbox interface you use
This is the CallPilot interface
3 Enter your mailbox password and press OK or £
Opening your mailbox
To open an initialized mailbox - Norstar Voice Mail
To open an initialized mailbox - CallPilot
Changing your mailbox password
To change your password
Password lock-out
Password expiry
Recording your name in the Company Directory
To record your name in the Company Directory
Assigning a Target Attendant
To assign a personal Target Attendant
Feature codes
Chapter Feature codes and mailbox options
CallPilot Reference Guide
Programming a memory button with a feature code
Norstar Voice Mail mailbox options
CallPilot mailbox options
Place a call to the CallPilot Operator. If the Operator is
26 Chapter 4 Feature codes and mailbox options
Set up Outbound Transfer to transfer callers from your
P0919417
Assign a Target Attendant to answer calls transferred
Chapter Greetings
Types of mailbox greetings
Primary mailbox greeting
Alternate mailbox greeting
Personalized mailbox greeting
Recording technique for mailbox greetings
Recording a Primary or Alternate mailbox greeting
To record a Primary or Alternate mailbox greeting
Press REC or ⁄
Press PRIME or ⁄to record the Primary greeting
Choosing a Primary or Alternate mailbox greeting
To choose a Primary or Alternate mailbox greeting
Press CHOOSE or ¤to select a greeting
Press PRIME or ⁄to select the Primary mailbox greeting and
5 If you choose the Alternate mailbox greeting, you are asked
whether the mailbox can accept messages
Press CHNG or ⁄to toggle from yes to no
press OK or £to accept
Recording a Personalized mailbox greeting
To record a Personalized mailbox greeting
Deleting a Personalized mailbox greeting
To delete a Personalized mailbox greeting
Press PERS or ‹to choose a Personalized mailbox greeting
delete
34 Chapter 5 Greetings
P0919417
Chapter Accessing your messages
Never Full mailbox feature
Receiving calls Never Full mailbox feature Playing your messages
Receiving calls
Playing your messages
To play your messages - Norstar Voice Mail
“To play your messages - NorstarVoice Mail ” on page
“To play your messages - CallPilot” on page
STOP
REPLY
SAVE
PLAY
To play your messages - CallPilot
messages - CallPilot”
Chapter 6 Accessing your messages
CallPilot Reference Guide
Forwards the message to one or more mailboxes. You can record an
mailbox until the session ends. Refer to Notes1 and 2 on page
To retrieve an erased message - NorstarVoice Mail
Retrieving erased messages
To retrieve an erased message - CallPilot
Screening your calls
To use Call Screening
Interrupting a caller
To interrupt a caller
Chapter Sending messages
Recording and sending messages
Recording and sending messages Searching the Company Directory
Assigning message delivery options
Record your message
Press REC or ‹and record your message at the tone
PAUSE
Page
Press SEND or £or replace the handset to send the message using
6 Press PLAY or ¤to listen to your message
or press DEL or ‡flto erase and re-record your message
Chapter 7 Sending messages
CallPilot Reference Guide
Searching the Company Directory
To search the Company Directory
Assigning message delivery options
Message delivery options
“To assign message delivery options - NorstarVoice Mail” on page
“To assign message delivery options - CallPilot” on page
To assign message delivery options - Norstar Voice Mail
Press OK or £to accept the time you entered or press RETRY or
press to cancel all delivery options
To assign message delivery options - CallPilot
Press SEND or £to send the message now
Press to end the session
Press CHNG or ⁄to change the date shown to a different date
to change the time
Press OK or £to accept the time you entered or press RETRY or
Sending a message to a Group List
Sending a message to more than one recipient
Forwarding a copy of a message to one or more recipients
Replying to messages
Replying to an internal caller
To reply to an internal caller - Norstar Voice Mail
“To reply to an internal caller - Norstar Voice Mail” on page
To reply to an internal caller - CallPilot
1 Press ≤·⁄
2 A mailbox summary is announced
While you are in your message list, you can play any message
Replying to an external caller
To reply to an external caller - Norstar Voice Mail
To reply to an external caller - CallPilot
“To reply to an external caller - Norstar Voice Mail” on page
When to use Thru-Dial
Placing a call with Thru-Dial
To place a Thru-Dial call
Examples of using Thru-Dial
To search the Company Directory while placing a Thru-Dial call
To use Thru-Dial to reach your Target Attendant
Setting up Call Forward remotely Call Forward with Caller ID
Chapter Call Forwarding your calls
Call Forwarding your calls to your mailbox
Call Forwarding your calls to your mailbox
To set up Call Forward remotely
Setting up Call Forward remotely
“Caller information will be displayed at your set.”
To turn Call Forward with CLID on or off
Call Forward with Caller ID
Call Forward on Busy overrides CLID
62 Chapter 8 Call Forwarding your calls
P0919417
About Outbound Transfer Setting up Outbound Transfer
Setting up Outbound Transfer Turning Outbound Transfer on or off
Chapter Transferring calls
Transferring calls to a CallPilot mailbox
Transferring a mailbox owner’s call to their mailbox
To transfer a mailbox owner’s call to their mailbox
Transferring a call to Custom Call Routing CCR
To transfer a call to a CCR Tree
Adding special characters to a destination number
About Outbound Transfer
‡ and you will be transferred to my cell phone. Thanks.”
Setting up Outbound Transfer
To set up Outbound Transfer to a phone number
¤or DIGS
‹or PAUS
To set up Outbound Transfer to an extension
“Adding special characters to a destination number” on page
Turning Outbound Transfer on or off
To turn Outbound Transfer on or off
Press CHNG or ⁄to turn Outbound Transfer on
Press QUIT or
Programming Outbound Transfer when CallPilot is behind a PBX
Optimizing Outbound Transfer
Setting up Off-premise Message Notification
Chapter Off-premise Message Notification
About Off-premise Message Notification
About Off-premise Message Notification
Off-premise Message Notification parameters
Setting up Off-premise Message Notification
To set up Off-premise Message Notification to a phone number
Press PHONE or ⁄to choose a phone number destination
Enter the destination phone number and press OK or £. The
Press OK or £to accept the destination phone number represented
Enter the start time for Off-premise Message Notification. This is a
Press OK or £if you want to be notified when you receive a new
press CHNG or ⁄if you want to be notified only when you receive
ADMIN SELECT
message
To set up Off-premise Message Notification to an extension
Enter the start time for Off-premise Message Notification. This is a
11 Press AM or ⁄ or PM or ¤ 12 Press OK or £to accept the stop time
To set up Off-premise Message Notification to a pager
Setting up Off-premise Message Notification to a pager number
Example of a destination pager number
4 Press PAGER or ‹to select a pager number destination
Page
Press OK or £to accept the start time
21 Press NEXT or £to accept the start time that you entered or
Changing Off-premise Message Notification
To change the time range or type of message parameters
Press OK or £to accept the new default message. You can choose
To change the destination from phone to another destination
NEXT
Press CHNG or ⁄to change the start time
To change the destination from pager to phone or extension
Press CHNG or ⁄to change the start time
To change the destination from phone or extension to pager
Press NEXT or £to accept the default pager message represented
Deleting a destination number
To delete a destination number
the steps in “To set up Off-premise Message Notification to a
“To set up Off-premise Message Notification to an extension” on page
“To set up Off-premise Message Notification to a pager” on page
Adding a destination number
Turning Off-premise Message Notification on or off
To turn Off-premise Message Notification on or off
94 Chapter 10 Off-premise Message Notification
P0919417
Using Call Record
Chapter Recording a call
About Call Record
To record a call
96 Chapter 11 Recording a call
P0919417
About Broadcast messages
Chapter Broadcast and Information messages
Information mailbox greetings
Recording an Information mailbox greeting
To record an Information mailbox greeting
Chapter CallPilot tips
why you are forwarding a copy of the message
Chapter Troubleshooting
I forgot my mailbox password
CallPilot Timeout
My mailbox is locked
Messages are cut off
Off-premise Message Notification does not work
104 Chapter 14 Troubleshooting
P0919417
Glossary
A mailbox assigned to a user who does not have an extension
The feature code used to leave messages in CallPilot mailboxes
Mailboxes assigned to users as a place to store messages
Index
assigning