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Nortel Networks manual Chapter Transferring calls, Transferring calls to a CallPilot mailbox

Models: CallPilot

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Page 63

Chapter 9

63

Chapter 9

Transferring calls

This chapter describes transferring calls and explains:

•Transferring calls to a CallPilot mailbox

•Transferring a mailbox owner’s call to their mailbox

•Transferring a call to Custom Call Routing (CCR)

•About Outbound Transfer

•Setting up Outbound Transfer

•Adding special characters to a destination number

•Setting up Outbound Transfer

•Turning Outbound Transfer on or off

•Optimizing Outbound Transfer

Transferring calls to a CallPilot mailbox

With the Transfer feature ≤·°ﬂyou can transfer a call from your business telephone directly to a mailbox on the CallPilot system.

Transferring calls to a CallPilot mailbox has these advantages:

•If you transfer a call to a mailbox instead of another telephone, the call does not come back to you. If you transfer a call to another telephone and the call is not answered, the call comes back to you.

•The call is immediately transferred to the mailbox, which saves time.

≤·°ﬂis not available on the Companion Wireless telephone.

To transfer a call to a mailbox from your telephone

1Press ≤·°ﬂ.

Do not press Hold ≥because the call is put on hold automatically.

2Enter the mailbox number or search the Company Directory. To search the Company Directory:

•If you use the NorstarVoice Mail interface press the DIR display option.

•If you use the CallPilot interface press the NAME display option.

3Wait until the display shows Call transferred before you attempt any other CallPilot functions. The call automatically transfers and the CallPilot session ends.

CallPilot Reference Guide

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Nortel Networks Chapter Transferring calls, Transferring calls to a CallPilot mailbox, Optimizing Outbound Transfer

Contents

CallPilot Reference Guide Returnto Menu P0919417 Copyright 2001 Nortel NetworksTrademarks CallPilot Reference GuideChapter Setting up your mailbox ContentsChapter How to use this guide Chapter Using CallPilotChapter Sending messages Chapter Feature codes and mailbox optionsChapter Accessing your messages Chapter GreetingsOff-premise Message Notification ChapterCall Forwarding your calls Chapter Transferring callsChapter CallPilot tips Chapter Troubleshooting Glossary Index 6 ContentsP0919417 Chapter How to use this guide Conventions and symbols used in this guidePLAY P0919417 8 Chapter 1 How to use this guideOne line display phones Chapter Using CallPilotHow CallPilot works About display phonesAlternate extensions About telephone buttonsUsing the dialpad Interrupting a voice prompt CallPilot voice promptsAutomated Attendant Information mailbox Types of mailboxesSubscriber mailbox Guest mailboxSystem Administrator Mailbox Special mailboxesGeneral Delivery Mailbox P0919417 16 Chapter 2 Using CallPilotTo initialize your mailbox Chapter Setting up your mailboxOpening your mailbox Changing your mailbox password Initializing your mailboxChecking which mailbox interface you use To check which mailbox interface you useThis is the CallPilot interface To open an initialized mailbox - CallPilot 3 Enter your mailbox password and press OK or £Opening your mailbox To open an initialized mailbox - Norstar Voice MailPassword expiry Changing your mailbox passwordTo change your password Password lock-outTo record your name in the Company Directory Recording your name in the Company DirectoryTo assign a personal Target Attendant Assigning a Target AttendantChapter Feature codes and mailbox options Feature codesCallPilot Reference Guide Programming a memory button with a feature code CallPilot mailbox options Norstar Voice Mail mailbox optionsPlace a call to the CallPilot Operator. If the Operator is Assign a Target Attendant to answer calls transferred 26 Chapter 4 Feature codes and mailbox optionsSet up Outbound Transfer to transfer callers from your P0919417Alternate mailbox greeting Chapter GreetingsTypes of mailbox greetings Primary mailbox greetingRecording technique for mailbox greetings Personalized mailbox greetingPress PRIME or ⁄to record the Primary greeting Recording a Primary or Alternate mailbox greetingTo record a Primary or Alternate mailbox greeting Press REC or ⁄Press PRIME or ⁄to select the Primary mailbox greeting and Choosing a Primary or Alternate mailbox greetingTo choose a Primary or Alternate mailbox greeting Press CHOOSE or ¤to select a greetingpress OK or £to accept 5 If you choose the Alternate mailbox greeting, you are askedwhether the mailbox can accept messages Press CHNG or ⁄to toggle from yes to noTo record a Personalized mailbox greeting Recording a Personalized mailbox greetingdelete Deleting a Personalized mailbox greetingTo delete a Personalized mailbox greeting Press PERS or ‹to choose a Personalized mailbox greetingP0919417 34 Chapter 5 GreetingsReceiving calls Chapter Accessing your messagesNever Full mailbox feature Receiving calls Never Full mailbox feature Playing your messages“To play your messages - CallPilot” on page Playing your messagesTo play your messages - Norstar Voice Mail “To play your messages - NorstarVoice Mail ” on pagePLAY STOPREPLY SAVEmessages - CallPilot” To play your messages - CallPilotmailbox until the session ends. Refer to Notes1 and 2 on page Chapter 6 Accessing your messagesCallPilot Reference Guide Forwards the message to one or more mailboxes. You can record anRetrieving erased messages To retrieve an erased message - NorstarVoice MailTo retrieve an erased message - CallPilot To use Call Screening Screening your callsTo interrupt a caller Interrupting a callerAssigning message delivery options Chapter Sending messagesRecording and sending messages Recording and sending messages Searching the Company DirectoryPress REC or ‹and record your message at the tone Record your messagePAUSE Page Press SEND or £or replace the handset to send the message using CallPilot Reference Guide 6 Press PLAY or ¤to listen to your messageor press DEL or ‡ﬂto erase and re-record your message Chapter 7 Sending messagesTo search the Company Directory Searching the Company Directory“To assign message delivery options - CallPilot” on page Assigning message delivery optionsMessage delivery options “To assign message delivery options - NorstarVoice Mail” on pagePress OK or £to accept the time you entered or press RETRY or To assign message delivery options - Norstar Voice MailPress to end the session press to cancel all delivery optionsTo assign message delivery options - CallPilot Press SEND or £to send the message nowto change the time Press CHNG or ⁄to change the date shown to a different datePress OK or £to accept the time you entered or press RETRY or Sending a message to more than one recipient Sending a message to a Group ListForwarding a copy of a message to one or more recipients “To reply to an internal caller - Norstar Voice Mail” on page Replying to messagesReplying to an internal caller To reply to an internal caller - Norstar Voice MailWhile you are in your message list, you can play any message To reply to an internal caller - CallPilot1 Press ≤·⁄ 2 A mailbox summary is announced“To reply to an external caller - Norstar Voice Mail” on page Replying to an external callerTo reply to an external caller - Norstar Voice Mail To reply to an external caller - CallPilotExamples of using Thru-Dial When to use Thru-DialPlacing a call with Thru-Dial To place a Thru-Dial callTo use Thru-Dial to reach your Target Attendant To search the Company Directory while placing a Thru-Dial callCall Forwarding your calls to your mailbox Setting up Call Forward remotely Call Forward with Caller IDChapter Call Forwarding your calls Call Forwarding your calls to your mailboxSetting up Call Forward remotely To set up Call Forward remotely“Caller information will be displayed at your set.” Call Forward with Caller ID To turn Call Forward with CLID on or offCall Forward on Busy overrides CLID P0919417 62 Chapter 8 Call Forwarding your callsTransferring calls to a CallPilot mailbox About Outbound Transfer Setting up Outbound TransferSetting up Outbound Transfer Turning Outbound Transfer on or off Chapter Transferring callsTo transfer a mailbox owner’s call to their mailbox Transferring a mailbox owner’s call to their mailboxTo transfer a call to a CCR Tree Transferring a call to Custom Call Routing CCRAbout Outbound Transfer Adding special characters to a destination number‡ and you will be transferred to my cell phone. Thanks.” ‹or PAUS Setting up Outbound TransferTo set up Outbound Transfer to a phone number ¤or DIGS“Adding special characters to a destination number” on page To set up Outbound Transfer to an extensionPress QUIT or Turning Outbound Transfer on or offTo turn Outbound Transfer on or off Press CHNG or ⁄to turn Outbound Transfer onOptimizing Outbound Transfer Programming Outbound Transfer when CallPilot is behind a PBXAbout Off-premise Message Notification Setting up Off-premise Message NotificationChapter Off-premise Message Notification About Off-premise Message NotificationOff-premise Message Notification parameters Enter the destination phone number and press OK or £. The Setting up Off-premise Message NotificationTo set up Off-premise Message Notification to a phone number Press PHONE or ⁄to choose a phone number destinationEnter the start time for Off-premise Message Notification. This is a Press OK or £to accept the destination phone number representedmessage Press OK or £if you want to be notified when you receive a newpress CHNG or ⁄if you want to be notified only when you receive ADMIN SELECTEnter the start time for Off-premise Message Notification. This is a To set up Off-premise Message Notification to an extension11 Press AM or ⁄ or PM or ¤ 12 Press OK or £to accept the stop time Setting up Off-premise Message Notification to a pager number To set up Off-premise Message Notification to a pagerExample of a destination pager number 4 Press PAGER or ‹to select a pager number destination Page Press OK or £to accept the start time 21 Press NEXT or £to accept the start time that you entered or To change the time range or type of message parameters Changing Off-premise Message NotificationPress OK or £to accept the new default message. You can choose NEXT To change the destination from phone to another destinationPress CHNG or ⁄to change the start time To change the destination from pager to phone or extension Press CHNG or ⁄to change the start time To change the destination from phone or extension to pager Press NEXT or £to accept the default pager message represented To delete a destination number Deleting a destination numberAdding a destination number the steps in “To set up Off-premise Message Notification to a“To set up Off-premise Message Notification to an extension” on page “To set up Off-premise Message Notification to a pager” on pageTo turn Off-premise Message Notification on or off Turning Off-premise Message Notification on or offP0919417 94 Chapter 10 Off-premise Message NotificationTo record a call Using Call RecordChapter Recording a call About Call RecordP0919417 96 Chapter 11 Recording a callChapter Broadcast and Information messages About Broadcast messagesInformation mailbox greetings To record an Information mailbox greeting Recording an Information mailbox greetingChapter CallPilot tips why you are forwarding a copy of the message Chapter Troubleshooting Messages are cut off I forgot my mailbox passwordCallPilot Timeout My mailbox is lockedOff-premise Message Notification does not work P0919417 104 Chapter 14 TroubleshootingGlossary A mailbox assigned to a user who does not have an extension The feature code used to leave messages in CallPilot mailboxes Mailboxes assigned to users as a place to store messages Index assigning