102 Chapter 14 Troubleshooting
I forgot my mailbox password
A forgotten password cannot be recovered. Your old password must be reset to the default password of four zeroes (0000). After the System Administrator resets your password, you must open your mailbox and change the default password.
My mailbox is locked
Your mailbox is locked if you attempt to access your mailbox and you hear the recording: “This mailbox has been locked to prevent unauthorized access. Please contact your administrator for assistance.”
Your mailbox is assigned a maximum number of incorrect password attempts. CallPilot records the number of incorrect attempts from the last time your mailbox was successfully accessed. If the number is exceeded you are locked out. You cannot open your mailbox until the System Administrator resets the password.
CallPilot Timeout
The Timeout feature allows five seconds for you to choose an option. If CallPilot does not detect a selection, it replays the option list. If an option is still not selected, CallPilot ends the session.
CallPilot has minimum voice level detection. If CallPilot does not detect an audio signal, it requests the caller to speak louder and provides the option to
Messages are cut off
If people need to leave long messages in your mailbox (up to 10 minutes), you can ask the System Administrator to give you more message recording storage space.
My mailbox is full
You know that your mailbox is full if you attempt to listen to your messages and you hear the message, “Your mailbox is full. You must erase some messages before you can listen to new messages.”
Your mailbox is equipped with the Never Full Mailbox feature, which lets a caller leave a message in your mailbox, even if the mailbox is “full”. The message is stored, but you cannot access it until you delete at least one saved message. If you find that you need more message time in your mailbox, ask your System Administrator to give you more storage space.
The wrong prompt language appears on the display of my phone
If the wrong language appears on the display of your phone, notify the System Administrator.
Outbound Transfer does not work
Ensure that you have recorded the correct instructions for callers in your personal greeting. In your greeting, tell callers to press ‡if you use the Norstar Voice Mail interface, or ·if you use the CallPilot interface, to reach you. Refer to “About Outbound Transfer” on page 66 for information.
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