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Nortel Networks CallPilot manual Optimizing Outbound Transfer

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Optimizing Outbound Transfer

70 Chapter 9 Transferring calls

Optimizing Outbound Transfer

When CallPilot transfers a call to an external telephone number using Outbound Transfer, two lines are used. An incoming line connects a caller to a mailbox and an outgoing line transfers a caller to an Outbound Transfer telephone number. Both lines remain in use while the caller connects to the Outbound Transfer telephone number.

To optimize the use of CallPilot lines, the Outbound Transfer call to an external telephone number can transfer to the incoming line to make the outgoing call. This type of transfer is called a Link transfer.

Note: You can perform a Link transfer only if the CallPilot line is equipped with Link transfer capability. The most common type of line that supports Link transfer is a Centrex line. If Link transfer is programmed for an Outbound Transfer and your CallPilot lines do not support this feature, the caller is disconnected. Ask your System Administrator before programming a Link transfer.

To perform a Link transfer with Outbound Transfer you must add £before the Outbound Transfer telephone number.

For example, the telephone number looks like:

£ﬁﬁﬁ⁄¤‹›

where:

•£instructs CallPilot to use the incoming line to perform the transfer

•ﬁﬁﬁ⁄¤‹›is the telephone number dialed

Programming Outbound Transfer when CallPilot is behind a PBX

If you have CallPilot installed behind a PBX and you want to access an outside line and recognize dial tone, enter:

·£›¤ﬁﬁﬁ⁄¤‹›

where:

•·accesses an outside line

•£specifies the next digits are special characters

•›recognizes dial tone

•¤specifies that the next digits are the numbers to be dialed

•ﬁﬁﬁ⁄¤‹›is the telephone number dialed After you enter this dialing sequence, the display shows:

9D5551234

ADDOK

P0919417 02.2

Image 70

Nortel Networks manual Optimizing Outbound Transfer, Programming Outbound Transfer when CallPilot is behind a PBX

Contents

Return CallPilot Reference Guideto Menu CallPilot Reference Guide Copyright 2001 Nortel NetworksTrademarks P0919417Chapter Using CallPilot ContentsChapter How to use this guide Chapter Setting up your mailboxChapter Greetings Chapter Feature codes and mailbox optionsChapter Accessing your messages Chapter Sending messagesChapter Transferring calls ChapterCall Forwarding your calls Off-premise Message Notification6 Contents Chapter CallPilot tips Chapter Troubleshooting Glossary IndexP0919417 Conventions and symbols used in this guide Chapter How to use this guidePLAY 8 Chapter 1 How to use this guide P0919417About display phones Chapter Using CallPilotHow CallPilot works One line display phonesAbout telephone buttons Alternate extensionsUsing the dialpad CallPilot voice prompts Interrupting a voice promptAutomated Attendant Guest mailbox Types of mailboxesSubscriber mailbox Information mailboxSpecial mailboxes System Administrator MailboxGeneral Delivery Mailbox 16 Chapter 2 Using CallPilot P0919417Initializing your mailbox Chapter Setting up your mailboxOpening your mailbox Changing your mailbox password To initialize your mailboxTo check which mailbox interface you use Checking which mailbox interface you useThis is the CallPilot interface To open an initialized mailbox - Norstar Voice Mail 3 Enter your mailbox password and press OK or £Opening your mailbox To open an initialized mailbox - CallPilotPassword lock-out Changing your mailbox passwordTo change your password Password expiryRecording your name in the Company Directory To record your name in the Company DirectoryAssigning a Target Attendant To assign a personal Target AttendantFeature codes Chapter Feature codes and mailbox optionsCallPilot Reference Guide Programming a memory button with a feature code Norstar Voice Mail mailbox options CallPilot mailbox optionsPlace a call to the CallPilot Operator. If the Operator is P0919417 26 Chapter 4 Feature codes and mailbox optionsSet up Outbound Transfer to transfer callers from your Assign a Target Attendant to answer calls transferredPrimary mailbox greeting Chapter GreetingsTypes of mailbox greetings Alternate mailbox greetingPersonalized mailbox greeting Recording technique for mailbox greetingsPress REC or ⁄ Recording a Primary or Alternate mailbox greetingTo record a Primary or Alternate mailbox greeting Press PRIME or ⁄to record the Primary greetingPress CHOOSE or ¤to select a greeting Choosing a Primary or Alternate mailbox greetingTo choose a Primary or Alternate mailbox greeting Press PRIME or ⁄to select the Primary mailbox greeting andPress CHNG or ⁄to toggle from yes to no 5 If you choose the Alternate mailbox greeting, you are askedwhether the mailbox can accept messages press OK or £to acceptRecording a Personalized mailbox greeting To record a Personalized mailbox greetingPress PERS or ‹to choose a Personalized mailbox greeting Deleting a Personalized mailbox greetingTo delete a Personalized mailbox greeting delete34 Chapter 5 Greetings P0919417Receiving calls Never Full mailbox feature Playing your messages Chapter Accessing your messagesNever Full mailbox feature Receiving calls“To play your messages - NorstarVoice Mail ” on page Playing your messagesTo play your messages - Norstar Voice Mail “To play your messages - CallPilot” on pageSAVE STOPREPLY PLAYTo play your messages - CallPilot messages - CallPilot”Forwards the message to one or more mailboxes. You can record an Chapter 6 Accessing your messagesCallPilot Reference Guide mailbox until the session ends. Refer to Notes1 and 2 on pageTo retrieve an erased message - NorstarVoice Mail Retrieving erased messagesTo retrieve an erased message - CallPilot Screening your calls To use Call ScreeningInterrupting a caller To interrupt a callerRecording and sending messages Searching the Company Directory Chapter Sending messagesRecording and sending messages Assigning message delivery optionsRecord your message Press REC or ‹and record your message at the tonePAUSE Page Press SEND or £or replace the handset to send the message using Chapter 7 Sending messages 6 Press PLAY or ¤to listen to your messageor press DEL or ‡ﬂto erase and re-record your message CallPilot Reference GuideSearching the Company Directory To search the Company Directory“To assign message delivery options - NorstarVoice Mail” on page Assigning message delivery optionsMessage delivery options “To assign message delivery options - CallPilot” on pageTo assign message delivery options - Norstar Voice Mail Press OK or £to accept the time you entered or press RETRY orPress SEND or £to send the message now press to cancel all delivery optionsTo assign message delivery options - CallPilot Press to end the sessionPress CHNG or ⁄to change the date shown to a different date to change the timePress OK or £to accept the time you entered or press RETRY or Sending a message to a Group List Sending a message to more than one recipientForwarding a copy of a message to one or more recipients To reply to an internal caller - Norstar Voice Mail Replying to messagesReplying to an internal caller “To reply to an internal caller - Norstar Voice Mail” on page2 A mailbox summary is announced To reply to an internal caller - CallPilot1 Press ≤·⁄ While you are in your message list, you can play any messageTo reply to an external caller - CallPilot Replying to an external callerTo reply to an external caller - Norstar Voice Mail “To reply to an external caller - Norstar Voice Mail” on pageTo place a Thru-Dial call When to use Thru-DialPlacing a call with Thru-Dial Examples of using Thru-DialTo search the Company Directory while placing a Thru-Dial call To use Thru-Dial to reach your Target AttendantCall Forwarding your calls to your mailbox Setting up Call Forward remotely Call Forward with Caller IDChapter Call Forwarding your calls Call Forwarding your calls to your mailboxTo set up Call Forward remotely Setting up Call Forward remotely“Caller information will be displayed at your set.” To turn Call Forward with CLID on or off Call Forward with Caller IDCall Forward on Busy overrides CLID 62 Chapter 8 Call Forwarding your calls P0919417Chapter Transferring calls About Outbound Transfer Setting up Outbound TransferSetting up Outbound Transfer Turning Outbound Transfer on or off Transferring calls to a CallPilot mailboxTransferring a mailbox owner’s call to their mailbox To transfer a mailbox owner’s call to their mailboxTransferring a call to Custom Call Routing CCR To transfer a call to a CCR TreeAdding special characters to a destination number About Outbound Transfer‡ and you will be transferred to my cell phone. Thanks.” ¤or DIGS Setting up Outbound TransferTo set up Outbound Transfer to a phone number ‹or PAUSTo set up Outbound Transfer to an extension “Adding special characters to a destination number” on pagePress CHNG or ⁄to turn Outbound Transfer on Turning Outbound Transfer on or offTo turn Outbound Transfer on or off Press QUIT orProgramming Outbound Transfer when CallPilot is behind a PBX Optimizing Outbound TransferAbout Off-premise Message Notification Setting up Off-premise Message NotificationChapter Off-premise Message Notification About Off-premise Message NotificationOff-premise Message Notification parameters Press PHONE or ⁄to choose a phone number destination Setting up Off-premise Message NotificationTo set up Off-premise Message Notification to a phone number Enter the destination phone number and press OK or £. ThePress OK or £to accept the destination phone number represented Enter the start time for Off-premise Message Notification. This is aADMIN SELECT Press OK or £if you want to be notified when you receive a newpress CHNG or ⁄if you want to be notified only when you receive messageTo set up Off-premise Message Notification to an extension Enter the start time for Off-premise Message Notification. This is a11 Press AM or ⁄ or PM or ¤ 12 Press OK or £to accept the stop time To set up Off-premise Message Notification to a pager Setting up Off-premise Message Notification to a pager numberExample of a destination pager number 4 Press PAGER or ‹to select a pager number destination Page Press OK or £to accept the start time 21 Press NEXT or £to accept the start time that you entered or Changing Off-premise Message Notification To change the time range or type of message parametersPress OK or £to accept the new default message. You can choose To change the destination from phone to another destination NEXTPress CHNG or ⁄to change the start time To change the destination from pager to phone or extension Press CHNG or ⁄to change the start time To change the destination from phone or extension to pager Press NEXT or £to accept the default pager message represented Deleting a destination number To delete a destination number“To set up Off-premise Message Notification to a pager” on page the steps in “To set up Off-premise Message Notification to a“To set up Off-premise Message Notification to an extension” on page Adding a destination numberTurning Off-premise Message Notification on or off To turn Off-premise Message Notification on or off94 Chapter 10 Off-premise Message Notification P0919417About Call Record Using Call RecordChapter Recording a call To record a call96 Chapter 11 Recording a call P0919417About Broadcast messages Chapter Broadcast and Information messagesInformation mailbox greetings Recording an Information mailbox greeting To record an Information mailbox greetingChapter CallPilot tips why you are forwarding a copy of the message Chapter Troubleshooting My mailbox is locked I forgot my mailbox passwordCallPilot Timeout Messages are cut offOff-premise Message Notification does not work 104 Chapter 14 Troubleshooting P0919417Glossary A mailbox assigned to a user who does not have an extension The feature code used to leave messages in CallPilot mailboxes Mailboxes assigned to users as a place to store messages Index assigning