Optimizing Outbound Transfer | Nortel Networks CallPilot manual

70 Chapter 9 Transferring calls

Optimizing Outbound Transfer

When CallPilot transfers a call to an external telephone number using Outbound Transfer, two lines are used. An incoming line connects a caller to a mailbox and an outgoing line transfers a caller to an Outbound Transfer telephone number. Both lines remain in use while the caller connects to the Outbound Transfer telephone number.

To optimize the use of CallPilot lines, the Outbound Transfer call to an external telephone number can transfer to the incoming line to make the outgoing call. This type of transfer is called a Link transfer.

Note: You can perform a Link transfer only if the CallPilot line is equipped with Link transfer capability. The most common type of line that supports Link transfer is a Centrex line. If Link transfer is programmed for an Outbound Transfer and your CallPilot lines do not support this feature, the caller is disconnected. Ask your System Administrator before programming a Link transfer.

To perform a Link transfer with Outbound Transfer you must add £before the Outbound Transfer telephone number.

For example, the telephone number looks like:

£ﬁﬁﬁ⁄¤‹›

where:

•£instructs CallPilot to use the incoming line to perform the transfer

•ﬁﬁﬁ⁄¤‹›is the telephone number dialed

Programming Outbound Transfer when CallPilot is behind a PBX

If you have CallPilot installed behind a PBX and you want to access an outside line and recognize dial tone, enter:

·£›¤ﬁﬁﬁ⁄¤‹›

where:

•·accesses an outside line

•£specifies the next digits are special characters

•›recognizes dial tone

•¤specifies that the next digits are the numbers to be dialed

•ﬁﬁﬁ⁄¤‹›is the telephone number dialed After you enter this dialing sequence, the display shows:

9D5551234

ADDOK

P0919417 02.2

Image 70

Nortel Networks manual Optimizing Outbound Transfer, Programming Outbound Transfer when CallPilot is behind a PBX

Contents

CallPilot Reference Guide Copyright 2001 Nortel Networks Trademarks Contents Chapter Feature codes and mailbox options Chapter Recording a call Chapter CallPilot tips Troubleshooting Glossary Index Chapter How to use this guide Conventions and symbols used in this guide How to use this guide P0919417 About display phones Chapter Using CallPilotHow CallPilot works One line display phones About telephone buttons Alternate extensions Using the dialpad To enter a character CallPilot voice prompts Interrupting a voice prompt Automated Attendant Guest mailbox Types of mailboxesSubscriber mailbox Information mailbox Special mailboxes System Administrator MailboxGeneral Delivery Mailbox Using CallPilot P0919417 Initializing your mailbox Chapter Setting up your mailboxTo initialize your mailbox To check which mailbox interface you use Checking which mailbox interface you useThis is the CallPilot interface To open an initialized mailbox Norstar Voice Mail Enter your mailbox password and press OK or £Opening your mailbox To open an initialized mailbox CallPilot Password lock-out Changing your mailbox passwordTo change your password Password expiry Recording your name in the Company Directory To record your name in the Company Directory Assigning a Target Attendant To assign a personal Target Attendant Chapter Feature codes and mailbox options Feature codes Programming a memory button with a feature code CallPilot mailbox options Norstar Voice Mail mailbox options Quit Primary mailbox greeting Chapter GreetingsTypes of mailbox greetings Alternate mailbox greeting Personalized mailbox greeting Recording technique for mailbox greetings Press REC or ⁄ Recording a Primary or Alternate mailbox greetingTo record a Primary or Alternate mailbox greeting Press Prime or ⁄to record the Primary greeting Press Choose or ¤to select a greeting Choosing a Primary or Alternate mailbox greetingTo choose a Primary or Alternate mailbox greeting Press Prime or ⁄to select the Primary mailbox greeting If you choose the Alternate mailbox greeting, you are asked Recording a Personalized mailbox greeting To record a Personalized mailbox greeting Press Pers or ‹to choose a Personalized mailbox greeting Deleting a Personalized mailbox greetingTo delete a Personalized mailbox greeting Delete Greetings P0919417 Never Full mailbox feature Chapter Accessing your messagesReceiving calls Playing your messages To play your messages Norstar Voice Mail Stop Play To play your messages CallPilot Messages CallPilot Forward To retrieve an erased message NorstarVoice Mail Retrieving erased messagesTo retrieve an erased message CallPilot Screening your calls To use Call Screening Interrupting a caller To interrupt a caller Chapter Sending messages Recording and sending messages Press REC or ‹and record your message at the tone Record your message Press Name or ⁄⁄to search the Company Directory and go to Press ≤·‚ Press Play or ¤to listen to your message Searching the Company Directory To search the Company Directory Assigning message delivery options Message delivery options To assign message delivery options Norstar Voice Mail Press Send or £to send the message now Press to cancel all delivery optionsTo assign message delivery options CallPilot Press to end the session To change the time Press Chng or ⁄to change the date shown to a different date Sending a message to a Group List Sending a message to more than one recipientForwarding a copy of a message to one or more recipients To reply to an internal caller Norstar Voice Mail Replying to messagesReplying to an internal caller Press Play or¤ To reply to an internal caller CallPilot To reply to an external caller Norstar Voice Mail Replying to an external callerTo reply to an external caller CallPilot Placing a call with Thru-Dial When to use Thru-DialTo place a Thru-Dial call To use Thru-Dial to reach your Target Attendant Chapter Call Forwarding your calls Call Forwarding your calls to your mailbox Setting up Call Forward remotely To set up Call Forward remotely To turn Call Forward with Clid on or off Call Forward with Caller IDCall Forward on Busy overrides Clid Call Forwarding your calls P0919417 Transferring calls to a CallPilot mailbox Chapter Transferring callsTo transfer a call to a mailbox from your telephone Transferring a mailbox owner’s call to their mailbox To transfer a mailbox owner’s call to their mailbox Transferring a call to Custom Call Routing CCR To transfer a call to a CCR Tree About Outbound Transfer Adding special characters to a destination number Setting up Outbound Transfer To set up Outbound Transfer to a phone number To set up Outbound Transfer to an extension Adding special characters to a destination number on Press Chng or ⁄to turn Outbound Transfer on Turning Outbound Transfer on or offTo turn Outbound Transfer on or off Press Quit or Programming Outbound Transfer when CallPilot is behind a PBX Optimizing Outbound Transfer Chapter Off-premise Message Notification About Off-premise Message Notification Off-premise Message Notification parameters Enter the destination phone number and press OK or £. Setting up Off-premise Message NotificationPress Phone or ⁄to choose a phone number destination Destination phone number is a maximum of 30 digits Follow the voice prompts to add characters An urgent message To set up Off-premise Message Notification to an extension Retry AM PM To set up Off-premise Message Notification to a pager Example of a destination pager number Press Pager or ‹to select a pager number destination Press Phone or ⁄to choose a destination phone number Press YES or ⁄to set up another destination number Chngnext Changing Off-premise Message Notification To change the time range or type of message parameters Press Next or £to accept the start time To change the destination from phone to another destination If you want to change message notification To change the destination from pager to phone or extension Press Chng or ⁄to change the start time To change the destination from phone or extension to pager Display shows notification is set up to a pager Deleting a destination number To delete a destination number Adding a destination number To add a destination number Turning Off-premise Message Notification on or off To turn Off-premise Message Notification on or off Off-premise Message Notification P0919417 About Call Record Using Call RecordChapter Recording a call To record a call Recording a call P0919417 About Broadcast messages Chapter Broadcast and Information messagesInformation mailbox greetings Recording an Information mailbox greeting To record an Information mailbox greeting Chapter CallPilot tips CallPilot tips Chapter Troubleshooting Forgot my mailbox password Off-premise Message Notification does not work Troubleshooting P0919417 Glossary Mailbox assigned to a user who does not have an extension Feature code used to leave messages in CallPilot mailboxes Mailboxes assigned to users as a place to store messages Index Index Index