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Nortel Networks CallPilot manual Troubleshooting, P0919417

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104 Chapter 14 Troubleshooting

104 Chapter 14 Troubleshooting

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Nortel Networks CallPilot manual Troubleshooting, P0919417

Contents

to Menu CallPilot Reference GuideReturn Copyright 2001 Nortel Networks TrademarksCallPilot Reference Guide P0919417Contents Chapter How to use this guideChapter Using CallPilot Chapter Setting up your mailboxChapter Feature codes and mailbox options Chapter Accessing your messagesChapter Greetings Chapter Sending messagesChapter Call Forwarding your callsChapter Transferring calls Off-premise Message NotificationP0919417 Chapter CallPilot tips Chapter Troubleshooting Glossary Index6 Contents PLAY Chapter How to use this guideConventions and symbols used in this guide 8 Chapter 1 How to use this guide P0919417Chapter Using CallPilot How CallPilot worksAbout display phones One line display phonesAbout telephone buttons Alternate extensionsUsing the dialpad CallPilot voice prompts Interrupting a voice promptAutomated Attendant Types of mailboxes Subscriber mailboxGuest mailbox Information mailboxGeneral Delivery Mailbox System Administrator MailboxSpecial mailboxes 16 Chapter 2 Using CallPilot P0919417Chapter Setting up your mailbox Opening your mailbox Changing your mailbox passwordInitializing your mailbox To initialize your mailboxThis is the CallPilot interface Checking which mailbox interface you useTo check which mailbox interface you use 3 Enter your mailbox password and press OK or £ Opening your mailboxTo open an initialized mailbox - Norstar Voice Mail To open an initialized mailbox - CallPilotChanging your mailbox password To change your passwordPassword lock-out Password expiryRecording your name in the Company Directory To record your name in the Company DirectoryAssigning a Target Attendant To assign a personal Target AttendantCallPilot Reference Guide Chapter Feature codes and mailbox optionsFeature codes Programming a memory button with a feature code Place a call to the CallPilot Operator. If the Operator is CallPilot mailbox optionsNorstar Voice Mail mailbox options 26 Chapter 4 Feature codes and mailbox options Set up Outbound Transfer to transfer callers from yourP0919417 Assign a Target Attendant to answer calls transferredChapter Greetings Types of mailbox greetingsPrimary mailbox greeting Alternate mailbox greetingPersonalized mailbox greeting Recording technique for mailbox greetingsRecording a Primary or Alternate mailbox greeting To record a Primary or Alternate mailbox greetingPress REC or ⁄ Press PRIME or ⁄to record the Primary greetingChoosing a Primary or Alternate mailbox greeting To choose a Primary or Alternate mailbox greetingPress CHOOSE or ¤to select a greeting Press PRIME or ⁄to select the Primary mailbox greeting and5 If you choose the Alternate mailbox greeting, you are asked whether the mailbox can accept messagesPress CHNG or ⁄to toggle from yes to no press OK or £to acceptRecording a Personalized mailbox greeting To record a Personalized mailbox greetingDeleting a Personalized mailbox greeting To delete a Personalized mailbox greetingPress PERS or ‹to choose a Personalized mailbox greeting delete34 Chapter 5 Greetings P0919417Chapter Accessing your messages Never Full mailbox featureReceiving calls Never Full mailbox feature Playing your messages Receiving callsPlaying your messages To play your messages - Norstar Voice Mail“To play your messages - NorstarVoice Mail ” on page “To play your messages - CallPilot” on pageSTOP REPLYSAVE PLAYTo play your messages - CallPilot messages - CallPilot”Chapter 6 Accessing your messages CallPilot Reference GuideForwards the message to one or more mailboxes. You can record an mailbox until the session ends. Refer to Notes1 and 2 on pageTo retrieve an erased message - CallPilot Retrieving erased messagesTo retrieve an erased message - NorstarVoice Mail Screening your calls To use Call ScreeningInterrupting a caller To interrupt a callerChapter Sending messages Recording and sending messagesRecording and sending messages Searching the Company Directory Assigning message delivery optionsPAUSE Press REC or ‹and record your message at the toneRecord your message Page Press SEND or £or replace the handset to send the message using 6 Press PLAY or ¤to listen to your message or press DEL or ‡ﬂto erase and re-record your messageChapter 7 Sending messages CallPilot Reference GuideSearching the Company Directory To search the Company DirectoryAssigning message delivery options Message delivery options“To assign message delivery options - NorstarVoice Mail” on page “To assign message delivery options - CallPilot” on pageTo assign message delivery options - Norstar Voice Mail Press OK or £to accept the time you entered or press RETRY orpress to cancel all delivery options To assign message delivery options - CallPilotPress SEND or £to send the message now Press to end the sessionPress OK or £to accept the time you entered or press RETRY or to change the timePress CHNG or ⁄to change the date shown to a different date Forwarding a copy of a message to one or more recipients Sending a message to more than one recipientSending a message to a Group List Replying to messages Replying to an internal callerTo reply to an internal caller - Norstar Voice Mail “To reply to an internal caller - Norstar Voice Mail” on pageTo reply to an internal caller - CallPilot 1 Press ≤·⁄2 A mailbox summary is announced While you are in your message list, you can play any messageReplying to an external caller To reply to an external caller - Norstar Voice MailTo reply to an external caller - CallPilot “To reply to an external caller - Norstar Voice Mail” on pageWhen to use Thru-Dial Placing a call with Thru-DialTo place a Thru-Dial call Examples of using Thru-DialTo search the Company Directory while placing a Thru-Dial call To use Thru-Dial to reach your Target AttendantSetting up Call Forward remotely Call Forward with Caller ID Chapter Call Forwarding your callsCall Forwarding your calls to your mailbox Call Forwarding your calls to your mailbox“Caller information will be displayed at your set.” Setting up Call Forward remotelyTo set up Call Forward remotely Call Forward on Busy overrides CLID Call Forward with Caller IDTo turn Call Forward with CLID on or off 62 Chapter 8 Call Forwarding your calls P0919417About Outbound Transfer Setting up Outbound Transfer Setting up Outbound Transfer Turning Outbound Transfer on or offChapter Transferring calls Transferring calls to a CallPilot mailboxTransferring a mailbox owner’s call to their mailbox To transfer a mailbox owner’s call to their mailboxTransferring a call to Custom Call Routing CCR To transfer a call to a CCR Tree‡ and you will be transferred to my cell phone. Thanks.” About Outbound TransferAdding special characters to a destination number Setting up Outbound Transfer To set up Outbound Transfer to a phone number¤or DIGS ‹or PAUSTo set up Outbound Transfer to an extension “Adding special characters to a destination number” on pageTurning Outbound Transfer on or off To turn Outbound Transfer on or offPress CHNG or ⁄to turn Outbound Transfer on Press QUIT orProgramming Outbound Transfer when CallPilot is behind a PBX Optimizing Outbound TransferSetting up Off-premise Message Notification Chapter Off-premise Message NotificationAbout Off-premise Message Notification About Off-premise Message NotificationOff-premise Message Notification parameters Setting up Off-premise Message Notification To set up Off-premise Message Notification to a phone numberPress PHONE or ⁄to choose a phone number destination Enter the destination phone number and press OK or £. ThePress OK or £to accept the destination phone number represented Enter the start time for Off-premise Message Notification. This is aPress OK or £if you want to be notified when you receive a new press CHNG or ⁄if you want to be notified only when you receiveADMIN SELECT messageTo set up Off-premise Message Notification to an extension Enter the start time for Off-premise Message Notification. This is a11 Press AM or ⁄ or PM or ¤ 12 Press OK or £to accept the stop time Example of a destination pager number Setting up Off-premise Message Notification to a pager numberTo set up Off-premise Message Notification to a pager 4 Press PAGER or ‹to select a pager number destination Page Press OK or £to accept the start time 21 Press NEXT or £to accept the start time that you entered or Changing Off-premise Message Notification To change the time range or type of message parametersPress OK or £to accept the new default message. You can choose To change the destination from phone to another destination NEXTPress CHNG or ⁄to change the start time To change the destination from pager to phone or extension Press CHNG or ⁄to change the start time To change the destination from phone or extension to pager Press NEXT or £to accept the default pager message represented Deleting a destination number To delete a destination numberthe steps in “To set up Off-premise Message Notification to a “To set up Off-premise Message Notification to an extension” on page“To set up Off-premise Message Notification to a pager” on page Adding a destination numberTurning Off-premise Message Notification on or off To turn Off-premise Message Notification on or off94 Chapter 10 Off-premise Message Notification P0919417Using Call Record Chapter Recording a callAbout Call Record To record a call96 Chapter 11 Recording a call P0919417Information mailbox greetings Chapter Broadcast and Information messagesAbout Broadcast messages Recording an Information mailbox greeting To record an Information mailbox greetingChapter CallPilot tips why you are forwarding a copy of the message Chapter Troubleshooting I forgot my mailbox password CallPilot TimeoutMy mailbox is locked Messages are cut offOff-premise Message Notification does not work 104 Chapter 14 Troubleshooting P0919417Glossary A mailbox assigned to a user who does not have an extension The feature code used to leave messages in CallPilot mailboxes Mailboxes assigned to users as a place to store messages Index assigning