Troubleshooting P0919417 | Nortel Networks CallPilot guide

104 Chapter 14 Troubleshooting

P0919417 02.2

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Nortel Networks CallPilot manual Troubleshooting P0919417

Contents

CallPilot Reference Guide Copyright 2001 Nortel Networks Trademarks Contents Chapter Feature codes and mailbox options Chapter Recording a call Chapter CallPilot tips Troubleshooting Glossary Index Chapter How to use this guide Conventions and symbols used in this guide How to use this guide P0919417 Chapter Using CallPilot How CallPilot worksAbout display phones One line display phones About telephone buttons Alternate extensions Using the dialpad To enter a character CallPilot voice prompts Interrupting a voice prompt Automated Attendant Types of mailboxes Subscriber mailboxGuest mailbox Information mailbox General Delivery Mailbox System Administrator MailboxSpecial mailboxes Using CallPilot P0919417 To initialize your mailbox Chapter Setting up your mailboxInitializing your mailbox This is the CallPilot interface Checking which mailbox interface you useTo check which mailbox interface you use Enter your mailbox password and press OK or £ Opening your mailboxTo open an initialized mailbox Norstar Voice Mail To open an initialized mailbox CallPilot Changing your mailbox password To change your passwordPassword lock-out Password expiry Recording your name in the Company Directory To record your name in the Company Directory Assigning a Target Attendant To assign a personal Target Attendant Chapter Feature codes and mailbox options Feature codes Programming a memory button with a feature code CallPilot mailbox options Norstar Voice Mail mailbox options Quit Chapter Greetings Types of mailbox greetingsPrimary mailbox greeting Alternate mailbox greeting Personalized mailbox greeting Recording technique for mailbox greetings Recording a Primary or Alternate mailbox greeting To record a Primary or Alternate mailbox greetingPress REC or ⁄ Press Prime or ⁄to record the Primary greeting Choosing a Primary or Alternate mailbox greeting To choose a Primary or Alternate mailbox greetingPress Choose or ¤to select a greeting Press Prime or ⁄to select the Primary mailbox greeting If you choose the Alternate mailbox greeting, you are asked Recording a Personalized mailbox greeting To record a Personalized mailbox greeting Deleting a Personalized mailbox greeting To delete a Personalized mailbox greetingPress Pers or ‹to choose a Personalized mailbox greeting Delete Greetings P0919417 Receiving calls Chapter Accessing your messagesNever Full mailbox feature Playing your messages To play your messages Norstar Voice Mail Stop Play To play your messages CallPilot Messages CallPilot Forward To retrieve an erased message CallPilot Retrieving erased messagesTo retrieve an erased message NorstarVoice Mail Screening your calls To use Call Screening Interrupting a caller To interrupt a caller Chapter Sending messages Recording and sending messages Press REC or ‹and record your message at the tone Record your message Press Name or ⁄⁄to search the Company Directory and go to Press ≤·‚ Press Play or ¤to listen to your message Searching the Company Directory To search the Company Directory Assigning message delivery options Message delivery options To assign message delivery options Norstar Voice Mail Press to cancel all delivery options To assign message delivery options CallPilotPress Send or £to send the message now Press to end the session To change the time Press Chng or ⁄to change the date shown to a different date Forwarding a copy of a message to one or more recipients Sending a message to more than one recipientSending a message to a Group List Replying to messages Replying to an internal callerTo reply to an internal caller Norstar Voice Mail Press Play or¤ To reply to an internal caller CallPilot To reply to an external caller CallPilot Replying to an external callerTo reply to an external caller Norstar Voice Mail To place a Thru-Dial call When to use Thru-DialPlacing a call with Thru-Dial To use Thru-Dial to reach your Target Attendant Chapter Call Forwarding your calls Call Forwarding your calls to your mailbox Setting up Call Forward remotely To set up Call Forward remotely Call Forward on Busy overrides Clid Call Forward with Caller IDTo turn Call Forward with Clid on or off Call Forwarding your calls P0919417 To transfer a call to a mailbox from your telephone Chapter Transferring callsTransferring calls to a CallPilot mailbox Transferring a mailbox owner’s call to their mailbox To transfer a mailbox owner’s call to their mailbox Transferring a call to Custom Call Routing CCR To transfer a call to a CCR Tree About Outbound Transfer Adding special characters to a destination number Setting up Outbound Transfer To set up Outbound Transfer to a phone number To set up Outbound Transfer to an extension Adding special characters to a destination number on Turning Outbound Transfer on or off To turn Outbound Transfer on or offPress Chng or ⁄to turn Outbound Transfer on Press Quit or Programming Outbound Transfer when CallPilot is behind a PBX Optimizing Outbound Transfer Chapter Off-premise Message Notification About Off-premise Message Notification Off-premise Message Notification parameters Setting up Off-premise Message Notification Press Phone or ⁄to choose a phone number destinationEnter the destination phone number and press OK or £. Destination phone number is a maximum of 30 digits Follow the voice prompts to add characters An urgent message To set up Off-premise Message Notification to an extension Retry AM PM To set up Off-premise Message Notification to a pager Example of a destination pager number Press Pager or ‹to select a pager number destination Press Phone or ⁄to choose a destination phone number Press YES or ⁄to set up another destination number Chngnext Changing Off-premise Message Notification To change the time range or type of message parameters Press Next or £to accept the start time To change the destination from phone to another destination If you want to change message notification To change the destination from pager to phone or extension Press Chng or ⁄to change the start time To change the destination from phone or extension to pager Display shows notification is set up to a pager Deleting a destination number To delete a destination number Adding a destination number To add a destination number Turning Off-premise Message Notification on or off To turn Off-premise Message Notification on or off Off-premise Message Notification P0919417 Using Call Record Chapter Recording a callAbout Call Record To record a call Recording a call P0919417 Information mailbox greetings Chapter Broadcast and Information messagesAbout Broadcast messages Recording an Information mailbox greeting To record an Information mailbox greeting Chapter CallPilot tips CallPilot tips Chapter Troubleshooting Forgot my mailbox password Off-premise Message Notification does not work Troubleshooting P0919417 Glossary Mailbox assigned to a user who does not have an extension Feature code used to leave messages in CallPilot mailboxes Mailboxes assigned to users as a place to store messages Index Index Index