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Nortel Networks manual Chapter Using CallPilot, How CallPilot works, About display phones

Models: CallPilot

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Chapter 2

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Chapter 2

Using CallPilot

How CallPilot works

CallPilot works with the telephone system to provide an automated receptionist service. CallPilot answers incoming calls, routes them to extensions and mailboxes in the system, and provides message taking capability.

About display phones

One line display phones

You can use one line display phones for most CallPilot sessions. If you use a one line display phone, the display shows the CallPilot display command line. A one line display phone does not show display button options.

On one line display phones, the options are announced by voice prompts. You make selections using the dialpad. You do not need to wait for the voice prompt to end before you can select an option. You can interrupt the voice prompt and make your selection immediately.

Two line display phones

Two line display phones show CallPilot commands and options. A two line display can show up to three display button options at once. In cases where there are more options, wait for the voice prompt to state the other available options. If you know the corresponding dialpad number for the option you want, you can press it any time during the voice prompt.

An example of a two line display

Display command line Display button options

Display buttons

Pswd:
OTHR	RETRY	OK

CallPilot Reference Guide

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Nortel Networks manual Chapter Using CallPilot, How CallPilot works, About display phones, One line display phones

Contents

CallPilot Reference Guide Returnto Menu Trademarks Copyright 2001 Nortel NetworksCallPilot Reference Guide P0919417Chapter How to use this guide ContentsChapter Using CallPilot Chapter Setting up your mailboxChapter Accessing your messages Chapter Feature codes and mailbox optionsChapter Greetings Chapter Sending messagesCall Forwarding your calls ChapterChapter Transferring calls Off-premise Message NotificationChapter CallPilot tips Chapter Troubleshooting Glossary Index 6 ContentsP0919417 Chapter How to use this guide Conventions and symbols used in this guidePLAY P0919417 8 Chapter 1 How to use this guideHow CallPilot works Chapter Using CallPilotAbout display phones One line display phonesAlternate extensions About telephone buttonsUsing the dialpad Interrupting a voice prompt CallPilot voice promptsAutomated Attendant Subscriber mailbox Types of mailboxesGuest mailbox Information mailboxSystem Administrator Mailbox Special mailboxesGeneral Delivery Mailbox P0919417 16 Chapter 2 Using CallPilotOpening your mailbox Changing your mailbox password Chapter Setting up your mailboxInitializing your mailbox To initialize your mailboxChecking which mailbox interface you use To check which mailbox interface you useThis is the CallPilot interface Opening your mailbox 3 Enter your mailbox password and press OK or £To open an initialized mailbox - Norstar Voice Mail To open an initialized mailbox - CallPilotTo change your password Changing your mailbox passwordPassword lock-out Password expiryTo record your name in the Company Directory Recording your name in the Company DirectoryTo assign a personal Target Attendant Assigning a Target AttendantChapter Feature codes and mailbox options Feature codesCallPilot Reference Guide Programming a memory button with a feature code CallPilot mailbox options Norstar Voice Mail mailbox optionsPlace a call to the CallPilot Operator. If the Operator is Set up Outbound Transfer to transfer callers from your 26 Chapter 4 Feature codes and mailbox optionsP0919417 Assign a Target Attendant to answer calls transferredTypes of mailbox greetings Chapter GreetingsPrimary mailbox greeting Alternate mailbox greetingRecording technique for mailbox greetings Personalized mailbox greetingTo record a Primary or Alternate mailbox greeting Recording a Primary or Alternate mailbox greetingPress REC or ⁄ Press PRIME or ⁄to record the Primary greetingTo choose a Primary or Alternate mailbox greeting Choosing a Primary or Alternate mailbox greetingPress CHOOSE or ¤to select a greeting Press PRIME or ⁄to select the Primary mailbox greeting andwhether the mailbox can accept messages 5 If you choose the Alternate mailbox greeting, you are askedPress CHNG or ⁄to toggle from yes to no press OK or £to acceptTo record a Personalized mailbox greeting Recording a Personalized mailbox greetingTo delete a Personalized mailbox greeting Deleting a Personalized mailbox greetingPress PERS or ‹to choose a Personalized mailbox greeting deleteP0919417 34 Chapter 5 GreetingsNever Full mailbox feature Chapter Accessing your messagesReceiving calls Never Full mailbox feature Playing your messages Receiving callsTo play your messages - Norstar Voice Mail Playing your messages“To play your messages - NorstarVoice Mail ” on page “To play your messages - CallPilot” on pageREPLY STOPSAVE PLAYmessages - CallPilot” To play your messages - CallPilotCallPilot Reference Guide Chapter 6 Accessing your messagesForwards the message to one or more mailboxes. You can record an mailbox until the session ends. Refer to Notes1 and 2 on pageRetrieving erased messages To retrieve an erased message - NorstarVoice MailTo retrieve an erased message - CallPilot To use Call Screening Screening your callsTo interrupt a caller Interrupting a callerRecording and sending messages Chapter Sending messagesRecording and sending messages Searching the Company Directory Assigning message delivery optionsPress REC or ‹and record your message at the tone Record your messagePAUSE Page Press SEND or £or replace the handset to send the message using or press DEL or ‡ﬂto erase and re-record your message 6 Press PLAY or ¤to listen to your messageChapter 7 Sending messages CallPilot Reference GuideTo search the Company Directory Searching the Company DirectoryMessage delivery options Assigning message delivery options“To assign message delivery options - NorstarVoice Mail” on page “To assign message delivery options - CallPilot” on pagePress OK or £to accept the time you entered or press RETRY or To assign message delivery options - Norstar Voice MailTo assign message delivery options - CallPilot press to cancel all delivery optionsPress SEND or £to send the message now Press to end the sessionto change the time Press CHNG or ⁄to change the date shown to a different datePress OK or £to accept the time you entered or press RETRY or Sending a message to more than one recipient Sending a message to a Group ListForwarding a copy of a message to one or more recipients Replying to an internal caller Replying to messagesTo reply to an internal caller - Norstar Voice Mail “To reply to an internal caller - Norstar Voice Mail” on page1 Press ≤·⁄ To reply to an internal caller - CallPilot2 A mailbox summary is announced While you are in your message list, you can play any messageTo reply to an external caller - Norstar Voice Mail Replying to an external callerTo reply to an external caller - CallPilot “To reply to an external caller - Norstar Voice Mail” on pagePlacing a call with Thru-Dial When to use Thru-DialTo place a Thru-Dial call Examples of using Thru-DialTo use Thru-Dial to reach your Target Attendant To search the Company Directory while placing a Thru-Dial callChapter Call Forwarding your calls Setting up Call Forward remotely Call Forward with Caller IDCall Forwarding your calls to your mailbox Call Forwarding your calls to your mailboxSetting up Call Forward remotely To set up Call Forward remotely“Caller information will be displayed at your set.” Call Forward with Caller ID To turn Call Forward with CLID on or offCall Forward on Busy overrides CLID P0919417 62 Chapter 8 Call Forwarding your callsSetting up Outbound Transfer Turning Outbound Transfer on or off About Outbound Transfer Setting up Outbound TransferChapter Transferring calls Transferring calls to a CallPilot mailboxTo transfer a mailbox owner’s call to their mailbox Transferring a mailbox owner’s call to their mailboxTo transfer a call to a CCR Tree Transferring a call to Custom Call Routing CCRAbout Outbound Transfer Adding special characters to a destination number‡ and you will be transferred to my cell phone. Thanks.” To set up Outbound Transfer to a phone number Setting up Outbound Transfer¤or DIGS ‹or PAUS“Adding special characters to a destination number” on page To set up Outbound Transfer to an extensionTo turn Outbound Transfer on or off Turning Outbound Transfer on or offPress CHNG or ⁄to turn Outbound Transfer on Press QUIT orOptimizing Outbound Transfer Programming Outbound Transfer when CallPilot is behind a PBXChapter Off-premise Message Notification Setting up Off-premise Message NotificationAbout Off-premise Message Notification About Off-premise Message NotificationOff-premise Message Notification parameters To set up Off-premise Message Notification to a phone number Setting up Off-premise Message NotificationPress PHONE or ⁄to choose a phone number destination Enter the destination phone number and press OK or £. TheEnter the start time for Off-premise Message Notification. This is a Press OK or £to accept the destination phone number representedpress CHNG or ⁄if you want to be notified only when you receive Press OK or £if you want to be notified when you receive a newADMIN SELECT messageEnter the start time for Off-premise Message Notification. This is a To set up Off-premise Message Notification to an extension11 Press AM or ⁄ or PM or ¤ 12 Press OK or £to accept the stop time Setting up Off-premise Message Notification to a pager number To set up Off-premise Message Notification to a pagerExample of a destination pager number 4 Press PAGER or ‹to select a pager number destination Page Press OK or £to accept the start time 21 Press NEXT or £to accept the start time that you entered or To change the time range or type of message parameters Changing Off-premise Message NotificationPress OK or £to accept the new default message. You can choose NEXT To change the destination from phone to another destinationPress CHNG or ⁄to change the start time To change the destination from pager to phone or extension Press CHNG or ⁄to change the start time To change the destination from phone or extension to pager Press NEXT or £to accept the default pager message represented To delete a destination number Deleting a destination number“To set up Off-premise Message Notification to an extension” on page the steps in “To set up Off-premise Message Notification to a“To set up Off-premise Message Notification to a pager” on page Adding a destination numberTo turn Off-premise Message Notification on or off Turning Off-premise Message Notification on or offP0919417 94 Chapter 10 Off-premise Message NotificationChapter Recording a call Using Call RecordAbout Call Record To record a callP0919417 96 Chapter 11 Recording a callChapter Broadcast and Information messages About Broadcast messagesInformation mailbox greetings To record an Information mailbox greeting Recording an Information mailbox greetingChapter CallPilot tips why you are forwarding a copy of the message Chapter Troubleshooting CallPilot Timeout I forgot my mailbox passwordMy mailbox is locked Messages are cut offOff-premise Message Notification does not work P0919417 104 Chapter 14 TroubleshootingGlossary A mailbox assigned to a user who does not have an extension The feature code used to leave messages in CallPilot mailboxes Mailboxes assigned to users as a place to store messages Index assigning