Playing your messages | Nortel Networks CallPilot instruction

36Chapter 6 Accessing your messages

Playing your messages

Use the procedure for playing your messages that corresponds to the interface you use:

•“To play your messages - NorstarVoice Mail ” on page 36

•“To play your messages - CallPilot” on page 38

To play your messages - Norstar Voice Mail

Use this procedure if you use the Norstar Voice Mail interface.

1Press ≤·°⁄.

Follow the voice prompts or the display button options on your telephone, to open your mailbox.

2 new 0 saved		2 Press PLAY or ¤to listen to your messages.
PLAY REC	ADMIN	For other options, refer to the table “Playing your messages -

		Norstar Voice Mail” on page 36.

3Press ®to end the session.

The table “Playing your messages - Norstar Voice Mail” shows the message options available to you during and after playing messages.

Playing your messages - Norstar Voice Mail

Option	Button	Available	Available	Description
		while	after
		playing	playing

Back up	⁄			Rewinds the message nine seconds and resumes playing
	or	✔		it.
	or	✔
	< <<

Copy	ﬁ			Sends a copy of the message to one or more mailboxes.
	or	✔	✔	If you record an introduction, it must longer than three
	or	✔	✔	seconds.
	COPY			seconds.
	COPY

End of	‹‹			Goes to the end of the message.
Message	or	✔
	or	✔
	> >> > >>

Envelope	‡			Plays the information in the message envelope. Envelope
		✔	✔	information includes the date and time the message was
		✔	✔	sent and, if the message is internal, the directory name of
				sent and, if the message is internal, the directory name of
				the sender.

Erase	°			Deletes the message currently playing. If no messages
	or	✔	✔	are playing, deletes the last message played. Deleted
	or	✔	✔	messages remain in your mailbox until the session is
	ERASE			messages remain in your mailbox until the session is
	ERASE			ended. (Refer to Notes 1 and 2 on page 37.)

P0919417 02.2

Image 36

Nortel Networks CallPilot manual Playing your messages, To play your messages Norstar Voice Mail

Contents

CallPilot Reference Guide Copyright 2001 Nortel Networks Trademarks Contents Chapter Feature codes and mailbox options Chapter Recording a call Chapter CallPilot tips Troubleshooting Glossary Index Chapter How to use this guide Conventions and symbols used in this guide How to use this guide P0919417 Chapter Using CallPilot How CallPilot worksAbout display phones One line display phones About telephone buttons Alternate extensions Using the dialpad To enter a character CallPilot voice prompts Interrupting a voice prompt Automated Attendant Types of mailboxes Subscriber mailboxGuest mailbox Information mailbox System Administrator Mailbox Special mailboxesGeneral Delivery Mailbox Using CallPilot P0919417 Chapter Setting up your mailbox Initializing your mailboxTo initialize your mailbox Checking which mailbox interface you use To check which mailbox interface you useThis is the CallPilot interface Enter your mailbox password and press OK or £ Opening your mailboxTo open an initialized mailbox Norstar Voice Mail To open an initialized mailbox CallPilot Changing your mailbox password To change your passwordPassword lock-out Password expiry Recording your name in the Company Directory To record your name in the Company Directory Assigning a Target Attendant To assign a personal Target Attendant Chapter Feature codes and mailbox options Feature codes Programming a memory button with a feature code CallPilot mailbox options Norstar Voice Mail mailbox options Quit Chapter Greetings Types of mailbox greetingsPrimary mailbox greeting Alternate mailbox greeting Personalized mailbox greeting Recording technique for mailbox greetings Recording a Primary or Alternate mailbox greeting To record a Primary or Alternate mailbox greetingPress REC or ⁄ Press Prime or ⁄to record the Primary greeting Choosing a Primary or Alternate mailbox greeting To choose a Primary or Alternate mailbox greetingPress Choose or ¤to select a greeting Press Prime or ⁄to select the Primary mailbox greeting If you choose the Alternate mailbox greeting, you are asked Recording a Personalized mailbox greeting To record a Personalized mailbox greeting Deleting a Personalized mailbox greeting To delete a Personalized mailbox greetingPress Pers or ‹to choose a Personalized mailbox greeting Delete Greetings P0919417 Chapter Accessing your messages Never Full mailbox featureReceiving calls Playing your messages To play your messages Norstar Voice Mail Stop Play To play your messages CallPilot Messages CallPilot Forward Retrieving erased messages To retrieve an erased message NorstarVoice MailTo retrieve an erased message CallPilot Screening your calls To use Call Screening Interrupting a caller To interrupt a caller Chapter Sending messages Recording and sending messages Press REC or ‹and record your message at the tone Record your message Press Name or ⁄⁄to search the Company Directory and go to Press ≤·‚ Press Play or ¤to listen to your message Searching the Company Directory To search the Company Directory Assigning message delivery options Message delivery options To assign message delivery options Norstar Voice Mail Press to cancel all delivery options To assign message delivery options CallPilotPress Send or £to send the message now Press to end the session To change the time Press Chng or ⁄to change the date shown to a different date Sending a message to more than one recipient Sending a message to a Group ListForwarding a copy of a message to one or more recipients Replying to messages Replying to an internal callerTo reply to an internal caller Norstar Voice Mail Press Play or¤ To reply to an internal caller CallPilot Replying to an external caller To reply to an external caller Norstar Voice MailTo reply to an external caller CallPilot When to use Thru-Dial Placing a call with Thru-DialTo place a Thru-Dial call To use Thru-Dial to reach your Target Attendant Chapter Call Forwarding your calls Call Forwarding your calls to your mailbox Setting up Call Forward remotely To set up Call Forward remotely Call Forward with Caller ID To turn Call Forward with Clid on or offCall Forward on Busy overrides Clid Call Forwarding your calls P0919417 Chapter Transferring calls Transferring calls to a CallPilot mailboxTo transfer a call to a mailbox from your telephone Transferring a mailbox owner’s call to their mailbox To transfer a mailbox owner’s call to their mailbox Transferring a call to Custom Call Routing CCR To transfer a call to a CCR Tree About Outbound Transfer Adding special characters to a destination number Setting up Outbound Transfer To set up Outbound Transfer to a phone number To set up Outbound Transfer to an extension Adding special characters to a destination number on Turning Outbound Transfer on or off To turn Outbound Transfer on or offPress Chng or ⁄to turn Outbound Transfer on Press Quit or Programming Outbound Transfer when CallPilot is behind a PBX Optimizing Outbound Transfer Chapter Off-premise Message Notification About Off-premise Message Notification Off-premise Message Notification parameters Setting up Off-premise Message Notification Press Phone or ⁄to choose a phone number destinationEnter the destination phone number and press OK or £. Destination phone number is a maximum of 30 digits Follow the voice prompts to add characters An urgent message To set up Off-premise Message Notification to an extension Retry AM PM To set up Off-premise Message Notification to a pager Example of a destination pager number Press Pager or ‹to select a pager number destination Press Phone or ⁄to choose a destination phone number Press YES or ⁄to set up another destination number Chngnext Changing Off-premise Message Notification To change the time range or type of message parameters Press Next or £to accept the start time To change the destination from phone to another destination If you want to change message notification To change the destination from pager to phone or extension Press Chng or ⁄to change the start time To change the destination from phone or extension to pager Display shows notification is set up to a pager Deleting a destination number To delete a destination number Adding a destination number To add a destination number Turning Off-premise Message Notification on or off To turn Off-premise Message Notification on or off Off-premise Message Notification P0919417 Using Call Record Chapter Recording a callAbout Call Record To record a call Recording a call P0919417 Chapter Broadcast and Information messages About Broadcast messagesInformation mailbox greetings Recording an Information mailbox greeting To record an Information mailbox greeting Chapter CallPilot tips CallPilot tips Chapter Troubleshooting Forgot my mailbox password Off-premise Message Notification does not work Troubleshooting P0919417 Glossary Mailbox assigned to a user who does not have an extension Feature code used to leave messages in CallPilot mailboxes Mailboxes assigned to users as a place to store messages Index Index Index