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Nortel Networks CallPilot Replying to messages, Replying to an internal caller, Press PLAY or¤

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Page 54

Replying to messages

54Chapter 7 Sending messages

Replying to messages

You can reply to internal and external callers. You can reply to a message from an external caller if your company subscribes to CLID.

Use the procedure for replying to messages that applies to the interface you use:

•“To reply to an internal caller - Norstar Voice Mail” on page 54

•“To reply to an internal caller - CallPilot” on page 55

Replying to an internal caller

If you use	and you want to	press

Norstar Voice Mail	reply to the caller’s	CALL to transfer to the internal caller’s extension.
	extension

	leave a message in the	MSG to record and send a reply to the internal caller’s
	caller’s mailbox	mailbox.

CallPilot	reply to the caller’s	Call Sender ·to transfer to the internal caller’s
	extension	extension.

	leave a message in the	Reply ‡⁄to record and send a reply to the
	caller’s mailbox	internal caller’s mailbox.

To reply to an internal caller - Norstar Voice Mail

1Press ≤·°⁄.

Follow the voice prompts or the display button options to open your mailbox.

1 new 0 saved		2	Press PLAY or¤.
PLAY	REC ADMIN
End of message		3	After you listen to the message, press REPLY or ·.
REPLY	ERASE	NEXT
Reply to msg		4	Press CALL or ¤to call the caller
MSG	CALL	QUIT	or
			or

press MSG or ⁄to record and send a reply.

P0919417 02.2

Image 54

Nortel Networks CallPilot manual Replying to messages, Replying to an internal caller, Press PLAY or¤

Contents

CallPilot Reference Guide Returnto Menu CallPilot Reference Guide Copyright 2001 Nortel NetworksTrademarks P0919417Chapter Using CallPilot ContentsChapter How to use this guide Chapter Setting up your mailboxChapter Greetings Chapter Feature codes and mailbox optionsChapter Accessing your messages Chapter Sending messagesChapter Transferring calls ChapterCall Forwarding your calls Off-premise Message NotificationChapter CallPilot tips Chapter Troubleshooting Glossary Index 6 ContentsP0919417 Chapter How to use this guide Conventions and symbols used in this guidePLAY 8 Chapter 1 How to use this guide P0919417About display phones Chapter Using CallPilotHow CallPilot works One line display phonesAbout telephone buttons Alternate extensionsUsing the dialpad CallPilot voice prompts Interrupting a voice promptAutomated Attendant Guest mailbox Types of mailboxesSubscriber mailbox Information mailboxSystem Administrator Mailbox Special mailboxesGeneral Delivery Mailbox 16 Chapter 2 Using CallPilot P0919417Initializing your mailbox Chapter Setting up your mailboxOpening your mailbox Changing your mailbox password To initialize your mailboxChecking which mailbox interface you use To check which mailbox interface you useThis is the CallPilot interface To open an initialized mailbox - Norstar Voice Mail 3 Enter your mailbox password and press OK or £Opening your mailbox To open an initialized mailbox - CallPilotPassword lock-out Changing your mailbox passwordTo change your password Password expiryRecording your name in the Company Directory To record your name in the Company DirectoryAssigning a Target Attendant To assign a personal Target AttendantChapter Feature codes and mailbox options Feature codesCallPilot Reference Guide Programming a memory button with a feature code CallPilot mailbox options Norstar Voice Mail mailbox optionsPlace a call to the CallPilot Operator. If the Operator is P0919417 26 Chapter 4 Feature codes and mailbox optionsSet up Outbound Transfer to transfer callers from your Assign a Target Attendant to answer calls transferredPrimary mailbox greeting Chapter GreetingsTypes of mailbox greetings Alternate mailbox greetingPersonalized mailbox greeting Recording technique for mailbox greetingsPress REC or ⁄ Recording a Primary or Alternate mailbox greetingTo record a Primary or Alternate mailbox greeting Press PRIME or ⁄to record the Primary greetingPress CHOOSE or ¤to select a greeting Choosing a Primary or Alternate mailbox greetingTo choose a Primary or Alternate mailbox greeting Press PRIME or ⁄to select the Primary mailbox greeting andPress CHNG or ⁄to toggle from yes to no 5 If you choose the Alternate mailbox greeting, you are askedwhether the mailbox can accept messages press OK or £to acceptRecording a Personalized mailbox greeting To record a Personalized mailbox greetingPress PERS or ‹to choose a Personalized mailbox greeting Deleting a Personalized mailbox greetingTo delete a Personalized mailbox greeting delete34 Chapter 5 Greetings P0919417Receiving calls Never Full mailbox feature Playing your messages Chapter Accessing your messagesNever Full mailbox feature Receiving calls“To play your messages - NorstarVoice Mail ” on page Playing your messagesTo play your messages - Norstar Voice Mail “To play your messages - CallPilot” on pageSAVE STOPREPLY PLAYTo play your messages - CallPilot messages - CallPilot”Forwards the message to one or more mailboxes. You can record an Chapter 6 Accessing your messagesCallPilot Reference Guide mailbox until the session ends. Refer to Notes1 and 2 on pageRetrieving erased messages To retrieve an erased message - NorstarVoice MailTo retrieve an erased message - CallPilot Screening your calls To use Call ScreeningInterrupting a caller To interrupt a callerRecording and sending messages Searching the Company Directory Chapter Sending messagesRecording and sending messages Assigning message delivery optionsPress REC or ‹and record your message at the tone Record your messagePAUSE Page Press SEND or £or replace the handset to send the message using Chapter 7 Sending messages 6 Press PLAY or ¤to listen to your messageor press DEL or ‡ﬂto erase and re-record your message CallPilot Reference GuideSearching the Company Directory To search the Company Directory“To assign message delivery options - NorstarVoice Mail” on page Assigning message delivery optionsMessage delivery options “To assign message delivery options - CallPilot” on pageTo assign message delivery options - Norstar Voice Mail Press OK or £to accept the time you entered or press RETRY orPress SEND or £to send the message now press to cancel all delivery optionsTo assign message delivery options - CallPilot Press to end the sessionto change the time Press CHNG or ⁄to change the date shown to a different datePress OK or £to accept the time you entered or press RETRY or Sending a message to more than one recipient Sending a message to a Group ListForwarding a copy of a message to one or more recipients To reply to an internal caller - Norstar Voice Mail Replying to messagesReplying to an internal caller “To reply to an internal caller - Norstar Voice Mail” on page2 A mailbox summary is announced To reply to an internal caller - CallPilot1 Press ≤·⁄ While you are in your message list, you can play any messageTo reply to an external caller - CallPilot Replying to an external callerTo reply to an external caller - Norstar Voice Mail “To reply to an external caller - Norstar Voice Mail” on pageTo place a Thru-Dial call When to use Thru-DialPlacing a call with Thru-Dial Examples of using Thru-DialTo search the Company Directory while placing a Thru-Dial call To use Thru-Dial to reach your Target AttendantCall Forwarding your calls to your mailbox Setting up Call Forward remotely Call Forward with Caller IDChapter Call Forwarding your calls Call Forwarding your calls to your mailboxSetting up Call Forward remotely To set up Call Forward remotely“Caller information will be displayed at your set.” Call Forward with Caller ID To turn Call Forward with CLID on or offCall Forward on Busy overrides CLID 62 Chapter 8 Call Forwarding your calls P0919417Chapter Transferring calls About Outbound Transfer Setting up Outbound TransferSetting up Outbound Transfer Turning Outbound Transfer on or off Transferring calls to a CallPilot mailboxTransferring a mailbox owner’s call to their mailbox To transfer a mailbox owner’s call to their mailboxTransferring a call to Custom Call Routing CCR To transfer a call to a CCR TreeAbout Outbound Transfer Adding special characters to a destination number‡ and you will be transferred to my cell phone. Thanks.” ¤or DIGS Setting up Outbound TransferTo set up Outbound Transfer to a phone number ‹or PAUSTo set up Outbound Transfer to an extension “Adding special characters to a destination number” on pagePress CHNG or ⁄to turn Outbound Transfer on Turning Outbound Transfer on or offTo turn Outbound Transfer on or off Press QUIT orProgramming Outbound Transfer when CallPilot is behind a PBX Optimizing Outbound TransferAbout Off-premise Message Notification Setting up Off-premise Message NotificationChapter Off-premise Message Notification About Off-premise Message NotificationOff-premise Message Notification parameters Press PHONE or ⁄to choose a phone number destination Setting up Off-premise Message NotificationTo set up Off-premise Message Notification to a phone number Enter the destination phone number and press OK or £. ThePress OK or £to accept the destination phone number represented Enter the start time for Off-premise Message Notification. This is aADMIN SELECT Press OK or £if you want to be notified when you receive a newpress CHNG or ⁄if you want to be notified only when you receive messageTo set up Off-premise Message Notification to an extension Enter the start time for Off-premise Message Notification. This is a11 Press AM or ⁄ or PM or ¤ 12 Press OK or £to accept the stop time Setting up Off-premise Message Notification to a pager number To set up Off-premise Message Notification to a pagerExample of a destination pager number 4 Press PAGER or ‹to select a pager number destination Page Press OK or £to accept the start time 21 Press NEXT or £to accept the start time that you entered or Changing Off-premise Message Notification To change the time range or type of message parametersPress OK or £to accept the new default message. You can choose To change the destination from phone to another destination NEXTPress CHNG or ⁄to change the start time To change the destination from pager to phone or extension Press CHNG or ⁄to change the start time To change the destination from phone or extension to pager Press NEXT or £to accept the default pager message represented Deleting a destination number To delete a destination number“To set up Off-premise Message Notification to a pager” on page the steps in “To set up Off-premise Message Notification to a“To set up Off-premise Message Notification to an extension” on page Adding a destination numberTurning Off-premise Message Notification on or off To turn Off-premise Message Notification on or off94 Chapter 10 Off-premise Message Notification P0919417About Call Record Using Call RecordChapter Recording a call To record a call96 Chapter 11 Recording a call P0919417Chapter Broadcast and Information messages About Broadcast messagesInformation mailbox greetings Recording an Information mailbox greeting To record an Information mailbox greetingChapter CallPilot tips why you are forwarding a copy of the message Chapter Troubleshooting My mailbox is locked I forgot my mailbox passwordCallPilot Timeout Messages are cut offOff-premise Message Notification does not work 104 Chapter 14 Troubleshooting P0919417Glossary A mailbox assigned to a user who does not have an extension The feature code used to leave messages in CallPilot mailboxes Mailboxes assigned to users as a place to store messages Index assigning