Nortel Networks CallPilot, 150 manual Setting up a Greeting Table, Custom prompts

Chapter 5 Setting up the Automated Attendant 45

Setting up a Greeting Table

To set up a Greeting Table you:

•can record a Custom prompt if you want to replace the Automated Attendant Menu

•assign Greetings for each time of day to the Greeting Tables

•assign a language preference if you use bilingual operation

•assign a Greeting Table Attendant

•assign a CCR Tree

•set your company’s Business Hours

Note: You must build a CCR Tree before you can assign it to a Greeting Table. For information on building a CCR Tree, refer to “Building a CCR Tree” on page 63.

Custom prompts	You can record a Custom prompt to replace the Automated Attendant
	Menu prompt. We recommend that you record prompts that are at least
	eight seconds long.
	In the Custom prompt you can provide the caller with a list of options such
	as choosing the alternate language, accessing the Company Directory and
	reaching an operator. You can record a Primary and an Alternate Custom
	prompt for each Greeting Table.
Greeting	For each Greeting Table you can assign what Greeting plays for each time
	of day.
Language preference	You can set the language preference for each Greeting Table. This setting
	determines which language the Automated Attendant uses when
	answering incoming calls. If the CallPilot bilingual option is not enabled,
	you cannot set up a language preference.
Greeting table attendant	A Greeting Table Attendant overrides the designated Operator. If the
	Attendant does not answer, the call goes to the destination mailbox, or the
	General Delivery Mailbox if not destination mailbox is assigned.
CCR Tree	For each Greeting Table you can assign a CCR Tree for each time of day.
	Assigning a CCR Tree to a Greeting Table is optional. You must build a
	CCR Tree before you can assign it to a Greeting Table.
	If you do not assign a CCR Tree to a Greeting Table the caller hears the
	greeting you assign and then hears the Auto Attendant menu.
	If you assign a CCR Tree to a Greeting Table the caller hears the greeting
	you assign and then hears the CCR Tree menu.
Business hours	Setting the Business Hours determines when each greeting is played for
	each Greeting Table. Business Hours are divided into Morning, Afternoon,
	Evening, and Non-business categories for each of the seven days of the
	week for each Greeting Table.
	To set up the days when your business is not open, set all the start times to
	12:00 a.m. This ensures that the Non-business greeting plays throughout
	the day.
	The Non-business greeting can also be turned on and off using the
	Business Status feature. When the Business Status is set to Off, the
	Non-business greeting continues to play until you set the Business Status
	to On.

CallPilot 150 Telephone Administration Guide