Nortel Networks 150, CallPilot manual Information mailboxes

18 Chapter 3 CallPilot mailboxes

Make sure the leading digit of Guest mailbox numbers is different from the leading digit of the extensions. If you must use the same leading digit, ensure the Guest mailbox numbers are “out-of-range” extension numbers. To test if an extension is out-of-range, dial it from another extension. If the number is out-of-range, the display shows Invalid number. If the number is not out-of-range but does not have a set plugged into the corresponding port, the display shows Not in service.

You must assign a Class of Service to the Guest mailbox. When you assign a Class of Service to a Guest mailbox used as an order mailbox, choose a Class of Service that has the maximum mailbox greeting and message time available. Refer to “Mailbox Class of Service” on page 19.

Information mailboxes

Information mailboxes play an informative message to callers who access it. An Information mailbox must be initialized before it can play an information message. Callers cannot leave messages in Information mailboxes. Information mailboxes do not have operating extensions. For more information about Information messages refer to “Information mailbox messages” on page 87.

Information mailboxes are maintained by the System Administrator or a mailbox owner.

You can use Information mailboxes to:

•announce sales

•provide product lists

•announce special events

A caller is disconnected automatically after listening to an Information mailbox. Information mailbox Greetings can be recorded by you or by the person assigned the Information mailbox.

To let callers know about your company’s Information mailboxes:

•Advertise the Automated Attendant main number, and record a Company Greeting that mentions the Information mailbox services.

•Provide a list of your company’s Information mailboxes in brochures and telephone directory advertising.

•Mention the Information mailboxes in the Company Greeting if your company has a small number of Information mailboxes, such as three or four. Use Custom Call Routing (CCR) if you have a large number of Information mailboxes.

•Assign the Operator as the transfer point for all Information mailbox inquiries. Record a statement in the Company Greeting that tells callers to press zero to reach company information. For example, “Good Afternoon. This is On Your Toes Dance Studio. To reach our studio, press ›fl. To listen to one of our special announcements, press ‚to reach the Operator.”

When a caller presses zero, have the Operator provide a list of the Information mailboxes and transfer the caller accordingly.

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